Gong Upgrade to 2.28

  • 1 September 2023
  • 1 reply


I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

1 reply

Userlevel 6
Badge +1

Hey @Jason Adkins! This sounds like something our Support team should be able to help you troubleshoot. 

If you haven’t already, please submit a ticket here!