Hi all,
If you enable teams that drive expansion revenue, you need to check out this new Gong feature. You may have seen that Gong recently introduced the AI Briefs capability. Briefs allow you to create tailored summary notes that leverage AI across both deals and the entire account.
I created a popular methodology called REACH (Relationships, Engagement, Actions, Customer Value, Horizons) that enables Customer Success and Account Management teams to identify, prioritize and nurture opportunities to expand revenue from their existing customer base. The methodology is based on my best-selling book REACH: A Framework for Driving Revenue from Your Existing Customers.
I am looking for a few companies willing to help me test out the effectiveness and accuracy of a REACH-based brief. This would allow your CSMs and Account Managers to see an AI-generated summary of the calls, notes, and emails related to an account to identify opportunities to increase the propensity of a customer to expand their account with you.
Please respond to this post or email me at rod@hellocco.com if you are open to spending 30-60 minutes to test this functionality out with me. Or we can spend just 5 minutes and I can share more about the capability. I am very confident it will be worth your time, because your company needs you to help the CS and AM teams drive expansion bookings. I can show you how to do this easily and in an automated way.
By the way, I will be speaking about REACH at the Gainsight Pulse Conference in late May and in a webinar with the Revenue Enablement Society in mid-May.
Thanks for your assistance. I will appreciate any time you can provide.
Rod Cherkas
