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Adoption readiness

  • October 25, 2023
  • 1 reply
  • 43 views

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Does anyone have a survey template, or other tips, that helped to assess adoption readiness?  Working with a relatively underused environment (e.g., no folders, little coaching, low AI usage).   I'd like to understand current Gong usage across the sales team and identify highest points of leverage to focus on to drive operational excellence and coaching.

1 reply

Andrew O'Driscoll
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@Laura Reisert  I am a big fan of the Utilization report. It’s packed with usage metrics, down to the individual, to help you understand usage etc.  Just this month Gong added spotlight data to the report.  Pull the report into a spreadsheet to do your analysis.  Here is a help center article on the Utilization report.  https://help.gong.io/hc/en-us/articles/4415390460173

 

Andrew/


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