If you tried to upgrade ‘Gong for Salesforce’ and got an error message, follow these steps:
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Check that you’re using the right version! Follow the steps in the “Upgrading from v1.22 or below” or “Upgrading from v1.24 or later” section here first.
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Then, follow the steps in the “Upgrade Gong for Salesforce” section.
IMPORTANT: It’s easy to miss, but make sure you install the prerequisite patch listed.