I intended to delete the first few minutes of a meeting, but inadvertently deleted all but the first few minutes. Is there a way to go back and retrieve the deleted video content?
+8Hi Jim!
According to the Gong help center:
You have 6 months, from the moment the call was recorded, to restore parts that have been trimmed out. After this time, the original recording is discarded and only the trimmed recording is kept.
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Open the call page and click on the part of the call that is trimmed.
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Click Restore entire call. This opens a dialog that prompts you to confirm the restoration.
Restoration of the trimmed parts includes analyzing the call again. This process usually takes less than an hour.
+2Thanks for sharing this
1 person likes this
Thank you Kerry. Molly… When I click on the cut content I do not get an option to restore. I can’t see the image that Kerry posted.
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