How Gong Uses Gong: Using Gong to quickly understand important customer context for new and transitioned accounts

The superpower that Gong gives Commercial CSM Liz Montgomery is the ability to quickly review accounts and understand a customer's true pains and business priorities before her initial conversations with them.

"Without Gong, I wouldn't have the ability to hear the VoC and to be able to come into the conversation with a good understanding of what a customer is trying to accomplish."

Watch this video to learn how Gong CSMs use Gong to quickly ramp up on important customer context for new and transitioned accounts, so that they're able to join all first customer calls with equal business stature.