Our most successful Gong customers saw value quickly because they followed three key milestones during onboarding:
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Identify technical stakeholders
You’re buying Gong. GREAT! Now that you’re going to integrate tools in your sales team’s tech stack, your first step is identifying who should be looped in from your technical/admin team. Most of our integrations are “click and connect” but your admins may want to know more about why the tools are being connected. It will be important to communicate with them and bring them on board.
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Plan out change management
We’ve done this literally thousands of times, so we have resources and plans to help you along the way. The main hurdle you’ll face in rolling out Gong is conveying to your reps why you’re investing in Gong and when that change will happen. This messaging is most effective when it comes from your leadership team.
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Set project goals before kickoff
During your onboarding we’ll set some key dates to keep you on pace for launch. It’s also important that you set business goals so you can measure your implementation. Gong delivers the most value when it’s customized to your business needs. That means it’s important that you know which problems you’re solving up front—they’ll influence your technical configuration and the customization during your onboarding phase, before your full rollout.
