QQ - why would the monthly total of scorecards be different for a manager when viewed under the Coaching Metrics tab or the Insights tab? What is the difference in what is reported in each tab?
Best answer by Rachel Donelan
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Hi Jennifer!
Coaching Metrics will only count coaching activities for the manager's direct reports, whereas the Insights tab will include all Gong calls, even if the owner isn't one of their direct reports. Due to this, there may be more activity shown on the Insights tab.
I hope this helps!
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