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How to set up keyword filters for different timeframes within a call?

  • 19 March 2024
  • 5 replies
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Hi there,

I am looking for an answer on how I can filter for specific keywords within different timeframes during a call. 

For example:

Filtering the word “zip code” within the first 2 minutes of a prospecting call, then filtering the word “experience” within the following 3-5 minutes of the call. 

Is there a way to do this? 

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Best answer by Molly Kipnis 20 March 2024, 20:30

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To add to this, I’m thinking there must be a way to institute a IF / THEN formula, where it identifies specific words mentioned during the first 2 minutes, and so forth... 

Molly Kipnis
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Hi @Grace Ziemke! Let me do some digging and get back to you on this. Stay tuned!

Molly Kipnis
Userlevel 6
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Hi again @Grace Ziemke, unfortunately, there’s not an exact way to search timeframes (like within the first 5-10 minutes of a call). 

However, as a potential workaround, you can create a tracker for the keywords you’re looking for and then filter the time frame to when said (see below).

 

I hope this is helpful!

Molly Kipnis
Userlevel 6
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Also, if this doesn’t solve your case, I’d highly encourage you to submit this as a feature request so that our Product team can prioritize it. You can do that on the righthand side of this page!

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@Molly Kipnis this was most helpful! Thank you so much for your help here. 

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