Here’s the scenario:
- We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.
(Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere)
Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce?
Appreciate any help with this.
Best answer by Brandon JamesView original
Excellent Question! For anyone else reading this, I want to highlight and commend the fact that James is going into this with a hypothesis to test as thats the most effective way to use the Calls tab.
To address this, you want to go to the Calls tab, click “Additional Filters” at the bottom left and look at these filters:
Interaction > Talk Ratio: Set this to 0-60%
CRM > Stage Now: Closed Won (or your equivalent of this)
This addresses the essential elements of your question and you can refer to the graphs at the top to see how your hypothesis fared.
However there are some options to take this further:
Let me know what you think!
Thank you Brandon! This is fantastic!!!! Really appreciate it!