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1) I am trying to use the Get CRM objects (/v2/crm/entities) API. What is objectCrmsIds? and how do i find them.

 

  1. I am uploading a Contact CRM. “objectId” here is “objectCrmsIds” ??
     
  2. After uploading Contact/Account CRM. where can i view these details in Gong UI?
  3. I assume “objectId” is record id. why GONG internally doesn’t assign a unique objectID? why should a user provide a unique id(ObjectId) when uploading data via CRM API?

Hi ​@Sanketh Kanugu —

  1. You will only find CRM entities once they've been uploaded and an objectCRMid is the ID of the account, contact, or lead in the CRM.
  2. It appears so, yes.
  3. In addition for the time it takes for data to upload, it is received as raw data and not immediately available in Gong, though you may use the API to validate the status of your upload
  4. Gong uses CRM object ID so that deals, leads, and accounts are properly associated

Here is some additional documentation that you’ll find helpful: https://gong.app.gong.io/settings/api/documentation#tag--CRM

CC ​@BridgetFinegan :) 

@Molly Kipnis

Regarding question 3 — I uploaded data via the CRM API over a month ago, but I still can't see it in the Gong UI. After reviewing the related post, I understand that the data is currently stored in S3 and hasn’t been ingested into the mainCRM database yet.

However, I’m unclear on how to meet the conditions required for the data to be ingested. Could you please explain in detail how to fulfill those conditions?

Example:
Here is the record I uploaded via the CRM API:
https://gong.app.gong.io/settings/api/documentation#post-/v2/crm/entities

  • Method & URL: POST /v2/crm/entities

  • Payload: content in dataFile

{ "objectId": "5ybyh6n6n65", "modifiedDate": "2019-01-03T23:45:57+01:00", "url": "https://crm.com/accounts/5ybyh6n6n65", "name": "PBR", "domains": i"pbr.com", "pbr.gov"], "type": "Investor" }

What additional steps or fields do I need to include to ensure this data appears in the Gong UI? Also, where exactly should I look in the UI to search for and confirm that this record has been ingested?

related post reference

 

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