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We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. 

I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. 

This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.

The feedback becomes objective vs. subjective.

What are your thoughts?

For CS teams specifically, having the ability to share specific sections of a recorded call (IE: battling an issue or objection with an upset client) lets newer reps learn a lot from the more experienced members of the team, with real-world examples!

It is going to help eliminate the data silos between customer / prospect conversations held for pre and post sale conversations. Product, CS & Sales conversations w/ clients will be crucial to our latest product launch.

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