We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare.
I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status.
This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.
The feedback becomes objective vs. subjective.
What are your thoughts?