Duplicate Salesforce Tasks

  • 1 September 2023
  • 1 reply


Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

1 reply

Userlevel 6
Badge +1

Hey @Kelli Smith! This question is probably best suited for our Support team, who will be able to take a look at your Gong instance and help you with a solution. If you haven’t already, please submit a ticket here! Someone will be in touch very shortly 🙂