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I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with.

 

I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. 

Thanks in advance!
Alex

Good question ​@Alexandra Kynoch — tagging in some fellow CS folks for thoughts or ideas here! 

​@Matt Gardner ​@Yair Batzri ​@Jason Dailey ​@Michael Dart ​@Dan Marcel ​@gillian ​@Beatrice Dobre ​@Tom Jenney ​@tooliodan 

​@Alexandra Kynoch I’ve had some similar issues with non-relevant conversations showing up.  Its a bit of a game of wack-a-mole with filtering but I’ve had the most success with is building smaller more focused ones than larger all encompassing ones. 

I’ve also created a few AI workflows with Gong’s API And TranscribeIQ to further parse the data in a more dynamic way with more flexibility and send them as feeds to slack or docs in G-suite.  

 

Hope that helps!

Danny

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