On the ninth day of Gong, my sales rep gave to me, CSM best practices for my Sales stra-te-gy!
Good news: Customer Success Managers were on the nice list this year.
As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!
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If you want to learn best practices around reviewing calls, reviewing deals, finding calls and tracking your progress in Gong, this one’s for you. Sign up for a Live Getting Started with Gong training session here.
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Looking for self-paced training specifically for you? Check out this course to learn key CSM workflows in Gong and get tips and tricks from the pros along the way.
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CS Leaders, we didn’t forget about you! Check out this course to learn how to effectively forecast risk, coach your team, and get new hires ramped up fast!
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Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on this Gong Quest for CSMs!
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Want to know how your fellow CSMs start their day with Gong? Check out these posts from
@Jeff Smith and@Matt Gardner : -
Join the discussion with fellow CSMs in the Visioneer Community group just for you.
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Learn powerful workflows for CSMs from Gongster
@Mark Banuelos in this Level Up Live Recap! -
On this episode of How Gong Uses Gong, learn from Gongster
@Tyler Ratcliff about how to use Gong to assess account health, uncover your CAE's efforts, and plan ahead in scheduling and executing business reviews. -
On this episode of How Gong Uses Gong, learn from Gongster
@Caroline Anderson about how to leverage Gong to gain a full understanding of an account’s engagement history and narrow in on persona-based topics to craft individual messaging. -
On this episode of How Gong Uses Gong, learn from Commercial CSM
@Abigail Salvador about how to use Gong to prepare yourself for upcoming customer negotiations. -
On this episode of How Gong Uses Gong, learn from Gongster
@Kendall Ritter about how she uses Gong to seed growth opportunities within her team's upcoming renewals to ensure they're equipped with a game plan that drives momentum in customer conversations. -
From Gong’s first CSM to Director of CS: Here are Gongster Samantha McClure’s best tips and workflows for fellow CSMs who use Gong.
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On this episode of How Gong Uses Gong, learn from Gong Head of Global Enterprise CS
@Nick Vealitzek about how he uses Gong to prepare himself and his team for upsells and renewals.
How do you use Gong to identify churn risk or opportunities to grow your accounts?
Let us know in the comments below, and be sure to check out all 12 Days of Gong resources here!