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Frontline Manager Certification Discussion


Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!

Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.

Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.

To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:

  1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?
  2. What is one takeaway you're hoping to gain from the certification process?
  3. If you had to sum it up in a few sentences, how are you currently coaching your direct reports?

(If you want to answer more than one, that’s okay—feel free to share as much as you’d like!)

Congrats on getting involved in the Visioneer Community! Feel free to pop back over to Gong Academy when you’re finished to keep learning.

 

 

2 replies

  • Community Newbie
  • 1 reply
  • May 3, 2025

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide? I’m working on the Frontline Manager Foundation Certification, and I hope to learn how I can increase the effectiveness of my team!


  • Community Newbie
  • 1 reply
  • May 3, 2025

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I am taking the Frontline Manager Foundation Certification. Although I do not directly oversee a go-to-market team, I serve as a strategic collaborator with the Head of Customer Success, Head of Sales, and the entire commercial organization (all customer-facing roles). My aim is to enhance my coaching abilities and ensure Gong's full potential is realized.


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