GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 46 Posts
  • 134 Replies

46 Posts

TLee McNabb
TLee McNabbCommunity Newbie
asked in GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

3
Molly Kipnis
9 days ago
B
Becki HenryCommunity Newbie
asked in GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening? 

2
Molly Kipnis
9 days ago
A
Ashley MurdterNew Participant
asked in GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

1
Molly Kipnis
14 days ago
D
DLNATLCommunity Newbie
asked in GONG RECORDINGS

Static Link

Is it possible to create a static link for a recording that can be shared externally?   My use case is a webinar that I’ve recorded that i share frequently.  Currently, I have to go to the recording and click the button to share externally for a unique URL.  That’s overkill for my use case and would love a static link.  Thoughts?

5
Molly Kipnis
1 month ago
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Austin DiazCommunity Newbie
asked in GONG RECORDINGS

Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

2
A
2 months ago
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Garrett GoshornCommunity Newbie
posted in GONG RECORDINGS

Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

4
Molly Kipnis
2 months ago
D
Dee RooksNew Participant
asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once?  Thanks 

4
Lauren Olsen
2 months ago
M
Melissa DislaNew Participant
asked in GONG RECORDINGS

Gong Bot and External Invites

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

2
Lauren Olsen
2 months ago
K
Karen JohnstonNew Participant
asked in GONG RECORDINGS

How can I tag someone on a recording?

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

7
J
3 months ago
A
alliegurrieriNew Participant
asked in GONG RECORDINGS

BDR Cold Call Coaching in EMEA

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂 

3
Andrew O'Driscoll
3 months ago
J
John Sinclair
asked in GONG RECORDINGS

Read-along transcript

I love the feature that reads along with the transcript, but is there any way of darkening or changing the color of the shaded transcript that’s being spoken?   Sometimes my eyes have trouble seeing the highlighted area.  My eyes aren’t as good as they used to me.   This might just be a “me” problem.

1
Molly Kipnis
4 months ago
Will Hayes
Will HayesHigh roller
asked in GONG RECORDINGS

Click on a Call and See Who Has Listened

I had a rep ask me if he can click on a recorded call and see who all has listened. Is this possible? Could someone instruct me how to view this? Thank you!

4
J
6 months ago
S
SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

2
Molly Kipnis
6 months ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

8
Molly Kipnis
7 months ago
K
KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

2
K
7 months ago
T
Tim HarrisCommunity Newbie
asked in GONG RECORDINGS

How can I restore the trimmed portion of a recording?

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

2
T
8 months ago
I
InstaWillCommunity Newbie
asked in GONG RECORDINGS

Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

4
J
8 months ago
D
Dane ZdunowskiCommunity Newbie
asked in GONG RECORDINGS

Deleting part of a call

Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call.  A colleague had a recording go longer than it should have on the client’s end.  They tried snipping the call but it still shared the entire recorded call with the client.  Thank you in advance for any guidance!

6
P
8 months ago
S
smeltonNew Participant
asked in GONG RECORDINGS

Uploading calls for all team members - required permission set?

I am a System Administrator for my company, and we are trying to upload calls for two given users from another system to Gong. I noticed I do not have the correct permission set to do so, as the option is greyed out. Does this require a professional seat to do?

0
S
9 months ago
N
Neal OddesNew Participant
asked in GONG RECORDINGS

Count number of pins after conversation search

Once you have create a search in the conversation page is there a way to count the number of pins are associated with each conversation or participant and report out on that. So for example if we have a tracker about askingn questions in a conversation I would ike to know how many times the host asked questions.

0
N
9 months ago
FraserFromAssent
FraserFromAssentCommunity Newbie
asked in GONG RECORDINGS

Streams — Permissions from external parties?

Has anyone using Streams encountered a situation where you have had to notify and get consent from involved parties for the calls to be livestreamed into a folder? Also, is it accurate to say that once we turn on the Stream feature then anyone within the organization could then be able to set up Streams and will have the potential to include calls outside of the parameters we set?

1
Molly Kipnis
1 year ago
P
Paul UrfiCommunity Newbie
asked in GONG RECORDINGS

Exporting comments with specific hashtags

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

3
Molly Kipnis
1 year ago
A
Alun PhillipsCommunity Newbie
asked in GONG RECORDINGS

Access to a section of a call I shared with a client has expired

Hi,Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?Thanks

4
A
1 year ago
J
Julia ZuercherNew Participant
asked in GONG RECORDINGS

Marking calls as private on behalf of others

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

4
M
1 year ago
J
jsolCommunity Newbie
asked in GONG RECORDINGS

Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

4
Molly Kipnis
1 year ago
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