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GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 62 Posts
  • 179 Replies
63 Posts
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John Sinclair
asked in GONG RECORDINGS
Read-along transcript

I love the feature that reads along with the transcript, but is there any way of darkening or changing the color of the shaded transcript that’s being spoken?   Sometimes my eyes have trouble seeing the highlighted area.  My eyes aren’t as good as they used to me.   This might just be a “me” problem.

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Molly Kipnis
Will Hayes
Will HayesHigh roller
asked in GONG RECORDINGS
Click on a Call and See Who Has Listened

I had a rep ask me if he can click on a recorded call and see who all has listened. Is this possible? Could someone instruct me how to view this? Thank you!

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SashaGNew Participant
asked in GONG RECORDINGS
Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

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Molly Kipnis
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS
Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

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Molly Kipnis
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KenCommunity Newbie
asked in GONG RECORDINGS
Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

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Anita PallNew Participant
asked in GONG RECORDINGS
I don't see the Recording Content option on my company settings page

I want to add an audio-prompt when a caller joins my Zoom call to inform them they are being recording by Gong (we call it the Pryon Note Taker). When I click on the company settings, i dont see a recording content section per what the support materials outline. Anyone know what I may be doing incorrectly? Thanks, Anita 

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Andrew O'Driscoll
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Tim HarrisCommunity Newbie
asked in GONG RECORDINGS
How can I restore the trimmed portion of a recording?

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

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InstaWillCommunity Newbie
asked in GONG RECORDINGS
Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

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Dane ZdunowskiCommunity Newbie
asked in GONG RECORDINGS
Deleting part of a call

Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call.  A colleague had a recording go longer than it should have on the client’s end.  They tried snipping the call but it still shared the entire recorded call with the client.  Thank you in advance for any guidance!

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smeltonNew Participant
asked in GONG RECORDINGS
Uploading calls for all team members - required permission set?

I am a System Administrator for my company, and we are trying to upload calls for two given users from another system to Gong. I noticed I do not have the correct permission set to do so, as the option is greyed out. Does this require a professional seat to do?

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Neal OddesNew Participant
asked in GONG RECORDINGS
Count number of pins after conversation search

Once you have create a search in the conversation page is there a way to count the number of pins are associated with each conversation or participant and report out on that. So for example if we have a tracker about askingn questions in a conversation I would ike to know how many times the host asked questions.

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FraserFromAssent
FraserFromAssentCommunity Newbie
asked in GONG RECORDINGS
Streams — Permissions from external parties?

Has anyone using Streams encountered a situation where you have had to notify and get consent from involved parties for the calls to be livestreamed into a folder? Also, is it accurate to say that once we turn on the Stream feature then anyone within the organization could then be able to set up Streams and will have the potential to include calls outside of the parameters we set?

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Molly Kipnis
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Paul UrfiCommunity Newbie
asked in GONG RECORDINGS
Exporting comments with specific hashtags

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

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Molly Kipnis
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Alun PhillipsCommunity Newbie
asked in GONG RECORDINGS
Access to a section of a call I shared with a client has expired

Hi,Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?Thanks

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Francesca
asked in GONG RECORDINGS
How to slow down the audio of a recorded call

Hi, is it possible to slow down a recorded call?tksf

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Julia ZuercherNew Participant
asked in GONG RECORDINGS
Marking calls as private on behalf of others

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

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jsolCommunity Newbie
asked in GONG RECORDINGS
Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

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Molly Kipnis
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Matt SandersNew Participant
asked in GONG RECORDINGS
Ability to see who viewed your recordings

How can I tell if others at my company have viewed my meeting recordings?

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Andrew O'Driscoll
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Mike WeberNew Participant
asked in GONG RECORDINGS
Delete parts of a call

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

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Andrew O'Driscoll
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS
Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

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Sabirr
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Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

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AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

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Kerrie WhitelawNew Participant
asked in GONG RECORDINGS
Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

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Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS
Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

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Andrew O'Driscoll
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Matt HandsEnthusiast
asked in GONG RECORDINGS
Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

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