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GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 56 Posts
  • 161 Replies
56 Posts
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Tim HarrisCommunity Newbie
asked in GONG RECORDINGS
How can I restore the trimmed portion of a recording?

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

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1 year ago
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InstaWillCommunity Newbie
asked in GONG RECORDINGS
Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

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1 year ago
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Dane ZdunowskiCommunity Newbie
asked in GONG RECORDINGS
Deleting part of a call

Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call.  A colleague had a recording go longer than it should have on the client’s end.  They tried snipping the call but it still shared the entire recorded call with the client.  Thank you in advance for any guidance!

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1 year ago
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smeltonNew Participant
asked in GONG RECORDINGS
Uploading calls for all team members - required permission set?

I am a System Administrator for my company, and we are trying to upload calls for two given users from another system to Gong. I noticed I do not have the correct permission set to do so, as the option is greyed out. Does this require a professional seat to do?

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1 year ago
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Neal OddesNew Participant
asked in GONG RECORDINGS
Count number of pins after conversation search

Once you have create a search in the conversation page is there a way to count the number of pins are associated with each conversation or participant and report out on that. So for example if we have a tracker about askingn questions in a conversation I would ike to know how many times the host asked questions.

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1 year ago
FraserFromAssent
FraserFromAssentCommunity Newbie
asked in GONG RECORDINGS
Streams — Permissions from external parties?

Has anyone using Streams encountered a situation where you have had to notify and get consent from involved parties for the calls to be livestreamed into a folder? Also, is it accurate to say that once we turn on the Stream feature then anyone within the organization could then be able to set up Streams and will have the potential to include calls outside of the parameters we set?

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Molly Kipnis
1 year ago
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Paul UrfiCommunity Newbie
asked in GONG RECORDINGS
Exporting comments with specific hashtags

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

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Molly Kipnis
1 year ago
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Alun PhillipsCommunity Newbie
asked in GONG RECORDINGS
Access to a section of a call I shared with a client has expired

Hi,Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?Thanks

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1 year ago
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Julia ZuercherNew Participant
asked in GONG RECORDINGS
Marking calls as private on behalf of others

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

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1 year ago
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jsolCommunity Newbie
asked in GONG RECORDINGS
Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

4
Molly Kipnis
1 year ago
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Matt SandersNew Participant
asked in GONG RECORDINGS
Ability to see who viewed your recordings

How can I tell if others at my company have viewed my meeting recordings?

2
Andrew O'Driscoll
1 year ago
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Mike WeberNew Participant
asked in GONG RECORDINGS
Delete parts of a call

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

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Andrew O'Driscoll
1 year ago
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS
Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

5
Sabirr
1 year ago
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Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

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2 years ago
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AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

2
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2 years ago
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Kerrie WhitelawNew Participant
asked in GONG RECORDINGS
Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

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2 years ago
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Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS
Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

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Andrew O'Driscoll
2 years ago
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Matt HandsEnthusiast
asked in GONG RECORDINGS
Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

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2 years ago
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Daichi IshidaCommunity Newbie
asked in GONG RECORDINGS
Allow guests to download recording

Hi Does anyone know if there is a way to allow guests to download shared recording?I would like to share the actual video file as a downloadable instead of having to access the shared link every time anyone needs to view the meetings again. Thanks! 

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Molly Kipnis
2 years ago
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Ayumi MasubuchiCommunity Newbie
asked in GONG RECORDINGS
Sharing the recording

I don’t see any transcript option when I embed a call in the external site. Is there any way to turn on? 

5
Heather Wright
2 years ago
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Andrea FariaEnthusiast
asked in GONG RECORDINGS
View and download recordings after license expire

Hello!Is it possible to view and download the company recordings after the Gong contract expire? Thank you

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Molly Kipnis
2 years ago
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brady.gibsonNew Participant
asked in GONG RECORDINGS
Organizing Recordings into Folders for Customers

My team onboards and trains new customers on our software. Currently we share every training recording with our customers in a Box folder so they can revisit and review. We are hoping to move away from using Box and, instead, share the recordings using Gong. The challenge we’re running into is that we can’t seem to find an easy way to share them in an organized fashion so our customers can find all of their recordings in one folder. Has anyone else figured out a way to make this happen?

2
Brandon James
2 years ago
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Arnon ShafirCommunity Newbie
asked in GONG RECORDINGS
Can we record an in-person meeting without setting up a zoom call?

We have an in person (old school) meeting. How can we record the meeting w/o opening a zoom call?

6
Nicole Pettit
2 years ago
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Rajeev GovindanNew Participant
asked in GONG RECORDINGS
Gong notetaker stopped joining the calls.

I have been using gong for almost a year now. And suddenly over the past couple of days the Notetaker does not seem to be joining the call. I am using chrome to open the zoom link. Has anything changed recently that prevents the notetaker to join? 

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Molly Kipnis
2 years ago
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Valeria RamirezNew Participant
asked in GONG RECORDINGS
Call status

Hi! Today I had a call with a customer and it’s taking longer than usual to “import”. Could you please advise? Thanks! 

2
Molly Kipnis
2 years ago
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