Unanswered questions

196 Posts

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AnthonyZNew Participant
asked in CONFIGURING GONG

Can you export a call transcript?

Is it possible to export the transcript of a call to a spreadsheet? I am wanting columns with Time, Speaker, and Transcribed Audio.

11
S
5 months ago
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Jackieretig1New Participant
asked in COACHING

Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls. 

2
Lauren Olsen
5 months ago
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Stephen HerzigNew Participant
asked in INTEGRATIONS

Gong To-dos not showing up in Salesforce even after creating the fields required by Gong

For some reason when I ran the sync between Salesforce and Gong, the to-dos I create in Gong are not populating in Salesforce.  I created all of the fields required for tasks and activities in Salesforce per the Gong docs instructions, and I see the integration is supposedly working on the Gong side, but I am not seeing any new tasks or activities in Salesforce.

1
Rachel Donelan
5 months ago
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Angela NusserNew Participant
asked in Gong Program Managers (Gong customers only)

What is your number one (1) pain point Gong will help you solve?

We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?

2
F
5 months ago
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DLNATLCommunity Newbie
asked in CONFIGURING GONG

Custom Questions in Call Spotlight

The AI in Call Spotlight is quite remarkable and accurate.  I find myself going in Spotlight on quite a few calls to ask a specific question and the results are insanely quick and helpful  Is there a way to customize Gong to automatically ask a specific question to bubble up this information without having to type the same query each time?  (The AI generated questions are not the right ones for me; but I’d settle for my question to be in that list that I could just click on)

3
Molly Kipnis
6 months ago
KatG
KatGCommunity Newbie
asked in INTEGRATIONS

Reporting on Participants and Hosts in Salesforce

Hi Everyone! I was wondering if anyone has been able to solve for this: we have Gong integrated with Salesforce and we want to report on how many calls our CSMs attend as participants and how many calls they host in the same report. Ideally, any call that the CSM would attend could also be counted towards their calls for the week. Currently, we’re using a task and events report type that uses the “Assigned to” field to report on the event record, but we are limited to just who hosted the call. We’ve played around with some of the out of the box Gong report types that are part of our unmanaged package, but we’re hitting a dead end. Totally open to some new ideas from the community!Thank you!

2
H
6 months ago
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Svaron
asked in DATA IN GONG

Talk ratio in comparison to win/loss record

Hi,I am wondering if you are able to find a spot within Gong where I would be able to see what the ideal talk ratio is for my team. I want more in depth results than what is reported in the insight > interaction page. I would like to see each of my account executives, the talk ratio for each call, and whether or not it won or lost.Let me know if anyone else is looking for this data and if there is a solution. 

1
Molly Kipnis
6 months ago
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Shani TestaverdeNew Participant
asked in CONFIGURING GONG

CRM Update Field

How do I delete a field from the CRM Update when the field is not in the CRM Update settings?  

2
Molly Kipnis
6 months ago
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Dewey LovettCommunity Newbie
asked in COACHING

How can I view My Coaching across departments?

I am an enablement manager and a lot of my day to day includes coaching on Gong calls with Scorecards and leaving feedback.I see that under the Coaching Tab, I can view my own coaching, but I have to categorize by team. Is there a way I can group people together based on job title or with tags so that I can see everyone I have coached in one view?

3
Molly Kipnis
6 months ago
R
RyanCommunity Newbie
asked in INTEGRATIONS

OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

3
BridgetFinegan
7 months ago
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SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

2
Molly Kipnis
7 months ago
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Aidan PilgrimNew Participant
asked in CONFIGURING GONG

How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

1
Lauren Olsen
7 months ago
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Jessica JWNew Participant
asked in GETTING STARTED IN THE COMMUNITY

How to recover Gong community account after I leave my job

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

3
Molly Kipnis
7 months ago
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Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

3
L
7 months ago
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Lori SharpNew Participant
asked in Sales Enablement

Sales Enablement Platform

Hi - I’m evaluating Sales Enablement Platforms (Seismic, Highspot, Allego, Showpad), and looking for feedback on any you have experience with as a user and/or as an admin.

4
A
7 months ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

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Molly Kipnis
7 months ago
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KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

2
K
7 months ago
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Katie-WatershedNew Participant
asked in INTEGRATIONS

Duplicate Contact Roles on Opportunities in Salesforce

We are having issues with duplicate contact roles being created and I’m wondering if anyone else in the community has successfully customized the flow(s) that add new contacts and contact roles from Participants on conversation records. We took the logic from Gong's help documentation and customized it a bit to suit our Salesforce instance. We have a few unique requirements:We want to add the Gong participants from each conversation to ALL related open opportunities for that account, not just the most recent one or the opp with the matched owner from the call.  We want to add new/unknown Gong participants as new contacts, and then also add them as Contact Roles to those same open opportunities.The logic seems to work, except that the flow is creating duplicate Contact Roles for each Opportunity - same name, same contact, the only difference is the Contact Role ID. One of our engineers determined that the likely cause of the duplicates is likely due to batch syncing between Gong and Sal

1
Lauren Olsen
8 months ago
Liz
LizEnthusiast
asked in NETWORK

Roundtable Discussion on Forecasting with Gong

Hi Visioneers! I am going to be hosting a Roundtable discussion with the topic Failing at Forecasting? Fix it with Gong. I am looking for a few volunteers who use Gong Forecasting to join us on our panel to share their insights and best practices. We are aiming to have this during the 3rd week of September. To be transparent, while my company GTM Advisors is a Gong certified partner, this is not a Roundtable hosted by Gong. It’s hosted by GTM Advisors. Our goal is share with the broader community the benefits of Gong Forecasting and how Gong is so much more than a call recording platform. If anyone is interested in joining us on the panel please let me know :)   

4
Liz
8 months ago
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Jason AdkinsNew Participant
asked in INTEGRATIONS

Gong Upgrade to 2.28

I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

1
Molly Kipnis
8 months ago
Kelli Smith
Kelli SmithNew Participant
asked in INTEGRATIONS

Duplicate Salesforce Tasks

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

1
Molly Kipnis
8 months ago
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Leon HassidCommunity Newbie
asked in SHARE REVENUE HACKS & TIPS

Use Gong snippets or transcripts for customer testimonials

I have a question that I wanted to ask the community in terms of how we can use Gong snippets or transcripts in order to convert them into customer testimonials that are of course anonymizedHas anybody considered and addressed whether there are any legal implications if we just create customer testimonials from actual Gong transcripts/video/audio, and we use them for different videos and other social media and marketing purposes?For example, the Gong CEO himself has done that here and I remember one post where he did it with sound, I just can’t find it:https://www.linkedin.com/posts/amitbendov_airocks-lastmoveradvantage-activity-7079017597932847104-fJpt/?utm_source=share&utm_medium=member_desktopDo we need to get any special permission to do that? Even though we will not be sharing any other information like the person who said it or the company they represent. The only thing that we will be using is their voice or text and I don’t think that that’s sensitive information/PIIIs this

3
Molly Kipnis
8 months ago
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Tim LittonNew Participant
asked in INTEGRATIONS

Gong with Call Center and queues

Our organization is looking to upgrade our Call Center and want to see if it’s possible to use Gong. Is anyone else using Gong with their customer service teams?

0
T
8 months ago
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Kavya P PhophaliaCommunity Newbie
asked in CONFIGURING GONG

Smart trackers

Hi everyone,I have two questions for you all:1. What are some important use cases of smart trackers and a few example sentences you guys are trying out?2. How are you setting up smart trackers for MEDDPICC?

1
Molly Kipnis
8 months ago
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Tom VamoplaNew Participant
asked in DATA IN GONG

Transcript Summary/Notes summary

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content.  I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes.  Does Gong have something like this already or is there anything in development?

5
Molly Kipnis
8 months ago
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