INTEGRATIONS

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts.  If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled. Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can

If you're setting up your Google Workspace and the integration page is stuck on "In Progress" for more than a few hours, check on two things:1. Is the email address you used to connect the integration in the same Organizational Unit in which the Gong app was installed?2. Does your team's primary domain in Gong (under Company Settings > General Settings) match the primary domain in your Gong user profile (assuming you're the integration user)? The "In Progress" status should update a few hours after these changes. If not, reach out to our Support team!