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Rene Pena
Rene PenaCommunity Newbie
 INTEGRATIONS
Export Smart Tracker "Phrase" to CRM

In Salesforce if a Tracker is present on a Gong recording, a record is created on the Call/Conversation object in for each Tracker. For Keyword trackers, you are allowed to populate a field called Tracker Phrase that sends over the exact phrase that triggered the tracker.  I was wondering if there was an equivalent for Smart Trackers. I thought it’d be interesting to see that information in Salesforce, particularly on Opportunities where any of the Playbook (we use MEDDPICC) Smart Trackers are present.

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Andrea CantrellCommunity Manager
 Frontline Managers
Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

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Molly Kipnis
Molly KipnisCommunity Manager
 Gong Program Managers
How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

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Ryan LalkakaCommunity Newbie
 GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

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Geert MerckaertNew Participant
 DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

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Brett ShortsNew Participant
 INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Vivian EdenNew Participant
 COACHING
Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

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Molly Kipnis
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Parker DalzellNew Participant
 Sales Enablement
Call Recap Flows?

Hi There, Newer user to Engage.  I like to use flows not just for outreach campaigns, but also to manage follow up steps to a demo.With how important flows are, and how much of the product is centered around call recordings and AI analysis, it feels like there should be an easier way to implement call recap into a flow.For example:I host a demo with a prospect or customer trying to upsell.  Would love to then just enroll them into a flow where one of the variables is the call recap and next steps automatically populated.  Then set myself a task reminder that also includes follow ups to check X number of days later to ensure that next steps were followed through.  Right now it seems cumbersome to enroll someone into a flow that incorporates the call recaps. 

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Molly Kipnis
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bewivobsreaEnthusiast
 INTEGRATIONS
Seeking Practical Guidance for Building a Robust Event Streaming Integration

Hello everyone,I’m exploring how to implement a seamless event streaming integration that links our backend systems with Gong’s platform for real time insights. Specifically, I’m curious about architectural patterns and tools for ingesting high volume call data, ensuring low latency and fault tolerance.When handling Kafka support, how are others setting up consumer groups, retention policies, and schema evolution? Are there established best practices or pitfalls to watch for, especially around managing offsets, handling retry logic, and monitoring throughput?I’d appreciate examples, tooling recommendations, or lessons learned that could help us build a scalable, reliable streaming pipeline.

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bewivobsreaEnthusiast
 INTEGRATIONS
Do I Need an Email Deliverability Consultant for My Business?

Hi everyone,I’m currently facing issues with my email campaigns landing in spam instead of the inbox, and it’s starting to affect open rates and customer engagement.I’ve read about email deliverability consultants who specialize in identifying the technical and strategic reasons behind poor deliverability.Has anyone here worked with one before? Are they worth the investment for a small-to-medium business, or is it better to troubleshoot things like authentication, list hygiene, and content optimization on my own?I’d love to hear real experiences and recommendations before making a decision.

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bewivobsreaEnthusiast
 INTEGRATIONS
How Can Gong Users Leverage the Visioneer Community for Reputation Management?

Hi everyone,As we navigate the complexities of sales and customer interactions, maintaining a strong online reputation has become paramount.Given Gong's capabilities in capturing and analyzing customer conversations, how can we, as Gong users, effectively manage and enhance our organization's reputation?I’ve heard about Reputation Prime as a tool that might help in this area. How have others integrated it into their workflow to strengthen their reputation?Are there specific strategies or best practices within the Visioneer Community that have proven successful in leveraging Gong's insights for reputation management?

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Kellie Petruzzelli
Kellie PetruzzelliGongster
 Gong Program Managers
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

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bewivobsreaEnthusiast
 INTEGRATIONS
Optimizing Customer Support with Automation Integrations

Hi all,I’m exploring ways to enhance our support workflows using integrated tools. Specifically, I’m interested in customer support automation software that can seamlessly connect with CRM and analytics platforms to improve response times and data insights.Has anyone integrated such software with Gong to streamline support operations while maintaining personalized customer interactions? I’d love to hear about implementation challenges, best practices, and measurable impact on team efficiency.Any recommendations or insights from those who have implemented these integrations would be highly appreciated.

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lmarcheseNew Participant
 INTEGRATIONS
Contact Enrichment Tools in Gong Engage

We currently use ZoomInfo for contact enrichment. We are in the renewal process and evaluating other vendors that have a more integrated partnership with Gong (like Apollo). Has anyone switched to Apollo that can provide some insight on the process and how their team uses Apollo within Gong Engage?

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Molly Kipnis
Molly KipnisCommunity Manager
 Gong Program Managers
What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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Edward Chang
Tim Halter
Tim HalterGongster
 GONG EDUCATION & TRAINING
Academy Updates and New Content

The Latest and Greatest News in Gong Customer Training Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.SDR usage increases 45% QoQ if they take 1 course in Academy!AEs taking 10+ academy courses yield a 71% uptick in their Gong user adoption QoQ! New ContentThe Education Design team has been hard at work developing new live training offerings and some fantastic new self-paced courses available in Gong Academy. Check them out! StreamliningThe EDU Design team has been focusing on streamlining the learning experience as a whole so when users arrive at Gong Academy they have a clear path on the next steps. Whether just getting started, seeking to get certified, or looking to level up your knowledge - we have you covered. New CertificationsNot 1, but 2 new certifications for managers rolled out this quarter! Get the most out of Pipe Gen outc

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Will KnibbsCommunity Newbie
 DATA IN GONG
Gong API is not recognising my filters or my cursor and just gives me first page everytime

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.  

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Taha JamalNew Participant
 INTEGRATIONS
Smart Tracker Summary Export to SF

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

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PeterBFerrigan
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Sherhonbek NuralievNew Participant
 Sales Enablement
Gong API /v2/tasks throwing error "Json parse error, verify Json format matches the API description."

{    "requestId": "2lqvzmeot2l2cb1gaxy",    "errors": [        "Json parse error, verify Json format matches the API description."    ]}

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PeterBFerrigan
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Brett GibsonCommunity Newbie
 DATA IN GONG
% of Sales this Quarter that were also created in Quarter

Hi, I’m trying to add a metric that i can use on a dashboard that show much how (what %) of total won deals were also created in quarter.  Is there a why to add a period filter onto the metric builder? Is there a different way to get the numerator filtered on once date criteria, and the demonitor being on different date period. 

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PeterBFerrigan
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Tonya MattsonNew Participant
 GONG RECORDINGS
View which Gong users have viewed a call?

Is there a way to view which users from your Gong team have listened to an individual call from the call page? We can see customer views through “shares and views,” and we can see which calls an individual has listened to in Team Insights/Gong Usage, but we’re looking for internal viewers from the call record.

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PeterBFerrigan
Molly Kipnis
Molly KipnisCommunity Manager
 Gong Program Managers
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Hannah Hapin
Hannah HapinGongster
 SHARE REVENUE HACKS & TIPS
Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality
Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality

Thanks for coming to our recent customer event, Turn Your Pipe(line) Dreams into Reality: A Deep Dive into Deal Boards. As promised, here are tips to help you leverage Gong so you can run successful pipeline reviews. Top Tips from Ian Lundy, Commercial Sales Manager @ GongPreparation is key I spend ~20 minutes doing analysis of each of my reps' dealboards to analyze risk, find gaps, etc. I share this with my reps, and expect the same level of preparation so these pipe reviews become action oriented Be on Offense between Meetings In the world of software, peoples attention is naturally fleeting and it is the sales woman/man’s responsibility to drive value between meetings. This can be through case studies, a quick call to ask a thoughtful question, screenshot from the tech, etc. Check the activity chart from your dealboard to get a clear look into which deals need an offensive play call. Get Wider  Here at Gong, our win rates skyrocket when we get multi-threaded in our deals whereas w

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francespittmanCommunity Newbie
 GETTING STARTED IN THE COMMUNITY
First Post

Hello! I am very happy to have this site account.

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JoelleNew Participant
 CONFIGURING GONG
Our company logo not populating correclty

We are changing our consent option to the pre-call email (because the audio prompt is incredibly disruptive on Teams).  We’d like to include our logo, but Gong only allows for a URL apparently (vs. being able to upload).  All of the logo fetching sites are using an outdated logo of ours.  I’ve “reported problems” on them to try and upload our current logo.  But can anyone tell me if they’ve had any luck working with Gong on just uploading a JPG file instead?  Why does it have to be a URL?

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Molly Kipnis
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