DATA IN GONG

Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

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The New World of Gong Data - Gong Community Meetup #2

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data. Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now. We'd love to have you join us. New Format Based on Your Feedback We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups. What's your hot topic?We will have Gong experts lead three simultaneous breakout groups. Here are the topics we he

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published in DATA IN GONG

Andrew O'DriscollHead cheese

The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong. We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports.

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Stephen GatchellNew Participant

Utilizing NLP to drive insights into recordings

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?

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Greg KimballNew Participant

Write Gong Deal Warnings to Salesforce

Hello,We’re hoping to write Gong’s Deal Warnings back to Salesforce for reporting purposes. Is this possible through webhooks or API? Thanks,Greg

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Andrew O'DriscollHead cheese

Add email labeling to the API

I really like the Gong Email labeling feature (See this Help Center article if you are not familiar with it).However from what I can tell email labels are not available in the API. We are doing some email analysis using the API, and it would be great to have the email labels available. Are there any plans to include email labels in an API call such as data-for-email-address ?

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Matt MetrosNew Participant

Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

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published in DATA IN GONG

patricia.bautistaGongster

Resources from 'Reporting to feast on: Savory tips on how to leverage Gong data'

Thanks for coming to our recent customer event! As promised, here are some resources to help you get more out of Gong: GONG FOR SALESFORCE: This no-cost add-on within Gong is available through our Help Center. Just follow the set-up instructions here. Connect with your Salesforce Admin or our technical support team if you have technical questions.

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Mat RodriguezCommunity Newbie

Having trouble authenticating my requests using Postman

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

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published in DATA IN GONG

Aurel LaorCommunity Newbie

How AppsFlyer is using Gong for CS

A few years ago at AppsFlyer, we declared ourselves customer obsessed. In order to live up to this vision, we built an amazing 270-person Client Services (CS) team that’s spread around the globe. Our day-to-day work focuses on delivering value and helping our customers achieve their desired business outcomes using AppsFlyer. We conduct video calls with customers on a daily basis, and we wanted to determine how we were doing on those calls. (Plus, Covid had moved all of our face-to-face interactions to video calls). Though Gong was originally designed to help sales teams, we were eager to use it to measure everything happening on our CS team, and to improve ourselves. Our first step was recording and collecting data. We believe in the power of data, and consider ourselve

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