LEARN & SHARE
Get inspired and gain all the knowledge you need
What’s new with you Let’s give a warm welcome to a few of our newest Community members! 👋@Jelguin Vargas @Vincent Tang @Spenser Clark @rickysparenga @Monet Baer @Taylor Bogar @Chris Martin @jcoolidge20 @Danielle Efronson @Monique Seymour @John Kipe @John Posan @Mandy Maleta @Candice Henderson @Nick Christian If you’re tagged above, please share your win from this month in the comments below! Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the CommunityShare your best practices FOR CUSTOMERS ONLY: Anyone sending Gong digests to your sales team? Track your largest renewals, upsells, and risks Democratize your skill development Join a meetup The Gong Community Meetup for EMEA (hosted by @Vinit Patel and @Elin Hammenfors on April 13th at 2:00 PM GMT). RSVP here! FOR CUSTOMERS ONLY: Get the latest product updates Meeting Confirmation Assist and Intro Assist See engagement events from your favorite
Say goodbye to listening to podcasts and audiobooks during your commute and long flights, and say hello to the Gong mobile app! During our most recent Level Up Live, we walked through how users can leverage our powerful Gong mobile application to: Listen, Comment, & Score Calls: Review calls during your commute, at the gym, or on a plane (yes, you can listen offline), and maximize your productivity! Give and receive real-time coaching and feedback using comments (voice comments, too) and scorecards. You can also set up push notifications when your team mentions you in a comment! Stay on top of accounts, deals, and to-dos. Stay on top of every deal and closely monitor account activity, warnings, and deal details right from the deals tab in Gong Mobile. You can even leverage Siri Shortcuts using an iOS device to quickly pull up your most important accounts by saying “Hey Siri, Open account Acme Corporation" Ensure your critical follow-up actions never slip thr
On today’s episode of Gong on Gong, Customer Account Executive @Ian McDonald shares how he replicates the behaviors that successful Account Executives exhibit to close large, Enterprise-level deals over $100,000. Watch the video here! “In order for me to get promoted, I know that I have to be closing big deals. I use Gong to automatically surface the moments that are relevant to me in real-time and use data to pinpoint key behaviors that I know I need to replicate.” Key Takeaways(1:07 min): Gong allows AE’s to democratize their own skill development by giving them access to good behaviors that AE’s are exhibiting to close large deals. By automating this learning, AE’s can continue to succeed in their role while setting themselves up for future success and promotion. (2:22 min): This workflow allows AE’s to narrow down to a specific key moment in Gong and automatically send that snippet to their inbox for review. How do you use Gong to level up in your career? Let us know in the comm
On today’s episode of Gong on Gong, Gong’s Head of Global Enterprise CS @Nick Vealitzek shares how he uses Gong to prepare himself and his team for renewals and upsells. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to quickly understand how your largest renewals, upsells, and risks are tracking. Fun fact: Nick lived and worked in Prague in the Czech Republic, where he met his now-wife. “Spare a thought for her as well — she traded the last name Snow for Vealitzek. I think that means she loves me.” How do you use Gong to prepare yourself and your team for renewals and upsells? Let us know in the comments below! Nick’s challenge:Having to send his CSMs the dreaded “Hey, what’s the status of X or Y customer?” Slack or email. Nick’s superpower: The ability to quickly understand how his team's largest renewals and upsells are trending towards the end of the quarter or year. Nick’s workflow: Click into the Deals tab Sort by ARR to see the la
Last week I was joined by nearly 200 Gong Admins for a value packed session on the deep business insights that can be extracted from Call Search. We explored the ways that users can intersect quantitative and qualitative aspects of their conversations as well as the underlying metadata from sources like CRM, Telephony & Web Conferencing platforms to answer more specific questions that drive better, more strategic decisions. For those of you who couldn’t make it, here is the link to the recording. Don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the advanced keyword syntax you can employ. I want to leave you with some of the insightful questions from your peers that were answered during this session, and most importantly, the opportunity to share your takeaways and best practices and ask questions of your peers if you’re stuck on how to search for something you’re seeking insight into. Please add your voice to th
Happy Women’s History Month! This edition of the Community Catch-up goes out to the incredible women of the Gong Community. 💜 I sincerely feel so lucky to get to meet and work with this wonderful group of smart, incredible, and strong women in Revenue every day. I hope you’re taking some time this month to celebrate yourselves! What’s new with youLet’s give a warm welcome to a few of our newest Community members! @Jenna Bugiardini@Jordan Richardson@Sean Stemas@Dave Gann@Carrie Colman@Regan Bushman@karenwarfield@Alberto Chiquete@Korin Hedlund@Rachel Hudson@Kay Matsumoto@Brion MacDonald@Michael Cattermole@lili@Karla.Navarrete@Marcela Alvarado@Jeramee_Waldum@nbaguley@Daniel Ku@Josh Desmond If you’re tagged above, please share in the comments below: Who are the women in your life (personal or professional) that inspire you? Bonus points for photos! Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the Com
One of the toughest challenges we face as frontline managers is a lack of time. Between closing deals/renewals and managing escalations, it’s incredibly difficult to find time to polish and execute a consistent coaching plan. Below are three tips that have helped me develop a simple, time-friendly coaching plan that leverages the Gong platform: 1. Coach on your mobile You might be surprised to learn that I do about 75% of my coaching on the Gong mobile app. I’m at my most productive when I listen to calls while doing things I enjoy. For example, I often listen to calls while I’m just getting my day going, taking a lunch break, or on a walk. The mobile app makes it super easy to coach on the go. 2. Address two key pointsI don’t like leaving a ton of comments in a rep’s call, as too much info is hard for the rep to implement. Instead, I leave one comment that focuses on two things: what’s good and where there are opportunities. An equal ratio of good to opportunities works, but I’ve fo
On today’s episode of Gong on Gong, Senior Mid-Market CSM @Kathryn Lancendorfer shares how she uses Gong Assist to send flawless follow-ups to her customers without missing a beat. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to prioritize and maintain high-quality follow-ups with your customers. Fun fact about Kathryn: She loves to ski and snowboard! In the winter, you can find Kathryn shredding the mountains in Tahoe or Jackson Hole, Wyoming. How does Gong Assist help you stay on top of your follow-ups? Let us know in the comments below! Kathryn’s challenge:Finding the time to follow up immediately after her important calls Kathryn’s superpower:Using Gong Assist to prioritize follow-ups and keep action items from slipping through the cracks Kathryn’s workflow: Navigate to your outstanding assists and prioritize them based on what’s most important Review your action items and determine how much time it will take you to follow up with
Forget “business-to-business”—your sales and marketing need to be “human-to-human.” On March 10th from 10:00 AM to 3:30 PM CST, you’re invited to Fast Forward, Vidyard’s virtual event where you’ll learn from experts (including Gong’s very own @Sheena Badani) about: How to show you care through your sales and marketing outreach (and why that's so important) Ways to make buyers realize you're a human, not just another faceless company Expert tips for spreading the word, building trust, and locking down sales with video Register now to save your spot!
Happy last day of February! 👋 While you’re closing those final deals and celebrating your wins from this month, I’m here to fill you in on what (and who) is new here in the Gong Community. What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Diva McGrath@Omri Levy@Neil Fiedler@Bradley Hollingsworth@HET@Andrew O'Driscoll@Mark Haas@BrookeKelley21@Vicki Judd@Kristin Tyndall@Emily Capleton@Venkat Rangan@Lisa Gray@edirusso@Yana Friedman@SimonIf you’re tagged above, please share in the comments below: What was the highlight of your month? Bonus points for photos! What’s new in the Community Here’s what you missed at the Gong Meetup for EMEALast Wednesday, we gathered virtually with Gong customers and prospects in EMEA for our first ever Gong Community meetup! Our fearless leader @Vinit Patel hosted a conversation about how to make Gong part of your workflow and how to leverage Deal Reviews, and the EMEA meetup crew shared tips for creating a coaching c
We’re hosting our first-ever virtual Gong Community meetup! 🎉 Next Wednesday, February 23rd at 2:00 PM, join @Vinit Patel to meet, chat, and learn from fellow Gong users in EMEA about topics like: How to make Gong part of your workflow How much time you should be spending in Gong How to most effectively leverage Deal Reviews + Any other topics that are top of mind for you! I hope you’ll join us for some casual networking, deep discussion, breakout sessions, and of course, fun. 🥳RSVP here!
Get ready for one of the most comprehensive How Gong Uses Gong videos ever recorded. 🤯 On today’s episode of Gong on Gong, Manager of Enterprise SDRs @Nadeen Jubran shares how she uses Gong to effectively coach her team of 10 SDRs remotely and at scale. If you’re a new SDR leader or an aspiring one, keep reading (or if you’re a Gong customer, watch the video walkthrough here) for a crash course to become a master of coaching. What are your tips for coaching large teams of SDRs at scale? Let us know in the comments below! Nadeen’s challenge: Managing teams of 7-10 SDRs while being remote and in back-to-back meetings all day Nadeen’s superpower: The ability to effectively coach SDRs on their call conversations at scale "Being successful in sales and leading sales teams is rooted in a desire to want more, constantly learning to think critically about how you can improve your process, your craft, your flow. The SDRS on my team are eager to improve, evolve, develop and learn. And because
The most impactful book I've ever read across my Sales career is "Influence" by Robert Cialdini. He breaks down the psychology of why people say "yes," and how to apply these learnings to become a skilled and ethical persuader. We invited Robert to this special live event so you can apply his principles of persuasion across multiple selling scenarios to help you move deals forward, close more revenue, and shorten your sales cycle. Join me and Robert on March 9th at 10 AM PST — it's completely free and will change how you sell forever. Register for your free spot!
Ever wonder why some companies seem to accelerate during platform rollouts while others flounder right out of the gate? Some rollouts fail because users lack buy-in, so adoption is low. Others fall flat because the company doesn’t communicate the initiative's expected goals and outcomes clearly. For end users, that’s a non-starter. If you want to avoid these issues during your Gong rollout, watch this message from Gong’s President & COO, Kelly Breslin Wright, and its CRO, Ryan Longfield. They’ve been through it all before and have some sage suggestions to help you nail your next rollout. Executive Sponsors: Leading the Way They focus in particular on three components that leaders of successful rollouts use to pick up steam right out of the gate. All three are critical to your Gong rollout: 1. Communicate the whyBe clear about what’s coming and why, and focus on Gong’s benefits. You’ve just invested heavily in your teams’ skills and future. Let those teams know how Gong will empow
On today’s episode of Gong on Gong, Customer Success Enablement Manager @Vanessa Gabor shares how she uses positive manager feedback in Gong to scale message adoption and enable her teams to handle renewals and upsells. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to use advanced call filters to scale your efforts around sharing best-in-class calls! How are you leveraging advanced call filters in Gong? Let us know in the comments below! Fun fact about Vanessa: she and her fiancee have been nomadic for the last year, living in different places for 2-3 months at a time! Vanessa’s challenge: Scaling efforts around sharing best-in-class calls Vanessa’s superpower: The ability to leverage manager coaching to surface specific calls “I'll use this when I'm looking for A-plus calls to build up our library or trying to capture trends around the best ways to handle a renewal.” Vanessa’s workflow: Toggle to the Calls page Use additional filters a
Are you a Salesforce user? If you haven’t already connected the Gong App for Salesforce, you’re missing out! The Gong App for Salesforce helps you turn your sales conversations and indicators of customer health into valuable reports so you can get visibility into your deal processes and risks. The best part? It’s all done within Salesforce automation engines.Get the app!
Wish you knew how to have more meaningful conversations with prospects so you could close more deals, faster? It’s your lucky day, my friend. Our partners at the Sales Impact Academy (SIA) are making their course, “Sales Conversations that Win” available to Gong Community members (including you!) for free. In this live, expert-led course, AEs and BDMs will learn how to: Improve conversations with prospects to drive momentum during the sales cycle Better understand prospects’ pain points and value drivers Create more revenue opportunities via referrals and customer advocates And that’s just for starters. This is an outstanding chance to boost your skills and learn from some heavy-hitting sales experts. Space is limited. Reserve your spot HERE.
Happy Valentine’s Day, Gong Community! 🥰💕 While you’re enjoying your box of chocolates and conversation heart candies (do people actually eat those?), I’m here to fill you in on what (and who) is new in the community this month. What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Peguy @Sree Kamireddy @RJ Bravo @Nate Taylor @Jenelle Taylor @Mandi @Ziv @Rotem Maller @Alberto Arranz @Shif Arad @Gabrielle Boland @Bobby Sladek @Alex Reyes @Hunter McCoy @Katie Paul @Ian Pratley @Francisco Morais @Amber Williams If you’re tagged above, please share in the comments below: What’s one thing you’re loving this week? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the Community Got plans on February 23rd? Well, now you do! Calling all Gong customers in EMEA! Join our rockstar Community member @Vinit Patel for our first-ever virtual Community meetup on February 23rd at 2
On today’s episode of Gong on Gong, Commercial Customer Success Manager Jack Judge shares how he uses comments in Gong as a system of record to help get better visibility into what’s important to his customer and effectively collaborate cross-functionally. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to keep track of important customer information and share it efficiently across your organization! How are you leveraging comments in Gong? Let us know in the comments below! Fun fact about Jack: he knows how to breakdance! Jack’s challenge: Keeping track of customer information and sharing it with his team Jack’s superpower: Using comments in Gong to get visibility into what matters to his customers “The ability to leverage comments allows for everyone who is involved or will be involved with this customer to have the same qualitative understanding of what is most important to them.” Jack’s workflow: Open a call from the Gong homepage
On today’s episode of Gong on Gong, Director of Product Marketing @victoria.chernova shares how she uses Gong to create effective messaging, measure adoption, and uncover the market’s response. Marketers and non-marketers alike, this one’s for you! Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to get the blueprint for creating messaging that resonates and drives revenue. Victoria’s challenge: Hearing from customers without needing to ask for face time. “Prior to Gong, I had to rely on a very small sample set. With Gong, I can hear from dozens of customers at twice the speed.” Victoria’s superpower: The ability to get closer to the customer (and therefore getting closer to the revenue) “The best messaging is rooted in customer research. Messaging won't resonate, drive leads, or help your field teams close deals if it's not rooted in customer reality. Great messaging identifies and names a customer's pain, and what's even more powerful is if we use their o
This year, one of my goals is to establish a more consistent morning routine. Now that I have a new puppy, I've had to shift my routine a bit to make sure that she and I are both taken care of before I start work in the morning! One thing I've been trying to do more of in the mornings is practice gratitude. I recently bought the Five Minute Journal and have been writing down three things that I'm grateful for and a couple of daily affirmations to help positively shape my day. What is your morning routine? What are the things you do in the AM that help you get ready for the day? ☀️
You know how good winning feels. But how does it sound?? This video on the Gong LinkedIn page has me feeling super hyped and wondering what winning sounds like to you. To me, it sounds like Alex Toussaint saying "Feel good, look good, do better!" as I finish a super hard Peloton ride. I also loved this comment from Caleb Norris on that LinkedIn post:"It's that random interrupting "YES" when you're on a training call, and you look up to see one of your SDRs fist pumping because they just had a prospect agree to a demo! It never gets old!" So...what does winning sound like to you??
Hey there, Gong Community! Where did January go?? 😱 I hope the first month of 2022 has been good to you all. At the end of each month, I always like to look back and reflect — so here are a few highlights from our Community over the past couple of weeks! What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Danial Ali @John Kane @Lindsay Winters @ZHG @Dan DiBlasi @Kyle McGanty @Hetal Parikh @Jeanne Kiernan @Bridget Guinane @Morgan Bradshaw @Alex Henson @Neil Howton @Tom Siddiqui @Mandy Mellum @Karen Lynch @Nicole Hayes @Victoria Brady @Connor Armstrong @Kelvin Azanama @Tracy Rebentisch @Heath Howland @Stacie Lewis @Jason Laronde If you’re tagged above, please share in the comments below: What’s an accomplishment (personal or professional) that you’re proud of from the month of January? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! Shoutout to @Nick Hatley, Head of Sales at D
Over the past year, you’ve probably seen no shortage of content quantifying the impact the great resignation/great reshuffle has had on organizations. Here at Gong, we’re all about unlocking reality, so we put together a short 5 minute survey to understand how sales organizations can address this challenge and better support their sales talent. Why do you pursue new opportunities? What matters the most when considering them? How can your current organization can better support you?If you have 5 minutes, we’d love to get your perspective. Your invaluable input will help shape the sales organizations you work for now, and in the future. Take the survey Learn more about Revenue Intelligence
Hey folks! I’m curious — what are some of your favorite Sales/Revenue Intelligence/general career growth podcasts? Drop some recommendations below! I’m tagging in @Amanda Birkinbine, @David Wong, @Cissa Dieleman, @pgoodlin, @jesskennedy, @Kat Olarte, @Kevin Murano, @Mike Cardno, @Ann Guy, @Chris Becker, @Bill Hansen, and @Vinit Patel to kick off this thread. (Totally unbiased opinion, but I think Reveal: The Revenue Intelligence podcast is pretty great @Devin Reed @Sheena Badani )
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Login to the community
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.