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251 Posts
Brandon James
Brandon JamesCommunity Manager
published in GONG EDUCATION & TRAINING
Advanced Search Level Up Live Recap

Last week I was joined by nearly 200 Gong Admins for a value packed session on the deep business insights that can be extracted from Call Search. We explored the ways that users can intersect quantitative and qualitative aspects of their conversations as well as the underlying metadata from sources like CRM, Telephony & Web Conferencing platforms to answer more specific questions that drive better, more strategic decisions.  For those of you who couldn’t make it, here is the link to the recording. Don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the advanced keyword syntax you can employ.  I want to leave you with some of the insightful questions from your peers that were answered during this session, and most importantly, the opportunity to share your takeaways and best practices and ask questions of your peers if you’re stuck on how to search for something you’re seeking insight into. Please add your voice to th

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Stephanie Pellegrino
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
The 3/15 Community Catch-up: What's New(sletter)

Happy Women’s History Month! This edition of the Community Catch-up goes out to the incredible women of the Gong Community. 💜 I sincerely feel so lucky to get to meet and work with this wonderful group of smart, incredible, and strong women in Revenue every day. I hope you’re taking some time this month to celebrate yourselves!  What’s new with youLet’s give a warm welcome to a few of our newest Community members!  @Jenna Bugiardini@Jordan Richardson@Sean Stemas@Dave Gann@Carrie Colman@Regan Bushman@karenwarfield@Alberto Chiquete@Korin Hedlund@Rachel Hudson@Kay Matsumoto@Brion MacDonald@Michael Cattermole@lili@Karla.Navarrete@Marcela Alvarado@Jeramee_Waldum@nbaguley@Daniel Ku@Josh Desmond If you’re tagged above, please share in the comments below: Who are the women in your life (personal or professional) that inspire you? Bonus points for photos! Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the Com

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Molly Kipnis
2 years ago
Chip Grossman
Chip GrossmanGongster
published in SHARE REVENUE HACKS & TIPS
Chip’s Tips: 3 Quick ways to create a more consistent coaching plan

One of the toughest challenges we face as frontline managers is a lack of time. Between closing deals/renewals and managing escalations, it’s incredibly difficult to find time to polish and execute a consistent coaching plan.  Below are three tips that have helped me develop a simple, time-friendly coaching plan that leverages the Gong platform:  1. Coach on your mobile You might be surprised to learn that I do about 75% of my coaching on the Gong mobile app. I’m at my most productive when I listen to calls while doing things I enjoy. For example, I often listen to calls while I’m just getting my day going, taking a lunch break, or on a walk. The mobile app makes it super easy to coach on the go. 2. Address two key pointsI don’t like leaving a ton of comments in a rep’s call, as too much info is hard for the rep to implement. Instead, I leave one comment that focuses on two things: what’s good and where there are opportunities. An equal ratio of good to opportunities works, but I’ve fo

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Dana Feldman
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Never miss a follow-up again

On today’s episode of Gong on Gong, Senior Mid-Market CSM @Kathryn Lancendorfer shares how she uses Gong Assist to send flawless follow-ups to her customers without missing a beat.  Keep reading to learn how to prioritize and maintain high-quality follow-ups with your customers.   Fun fact about Kathryn: She loves to ski and snowboard! In the winter, you can find Kathryn shredding the mountains in Tahoe or Jackson Hole, Wyoming. How does Gong Assist help you stay on top of your follow-ups? Let us know in the comments below! Kathryn’s challenge:Finding the time to follow up immediately after her important calls Kathryn’s superpower:Using Gong Assist to prioritize follow-ups and keep action items from slipping through the cracks Kathryn’s workflow: Navigate to your outstanding assists and prioritize them based on what’s most important Review your action items and determine how much time it will take you to follow up with that customer  If you need to follow up immediately, compose yo

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Molly Kipnis
2 years ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS
VIRTUAL EVENT: Humanize your Digital Sales and Marketing

Forget “business-to-business”—your sales and marketing need to be “human-to-human.”  On March 10th from 10:00 AM to 3:30 PM CST, you’re invited to Fast Forward, Vidyard’s virtual event where you’ll learn from experts (including Gong’s very own @Sheena Badani) about:  How to show you care through your sales and marketing outreach (and why that's so important)  Ways to make buyers realize you're a human, not just another faceless company Expert tips for spreading the word, building trust, and locking down sales with video  Register now to save your spot!

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Matt Schroyer
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
The 2/28 Community Catch-up: What's New(sletter)

Happy last day of February! 👋 While you’re closing those final deals and celebrating your wins from this month, I’m here to fill you in on what (and who) is new here in the Gong Community. What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Diva McGrath@Omri Levy@Neil Fiedler@Bradley Hollingsworth@HET@Andrew O'Driscoll@Mark Haas@BrookeKelley21@Vicki Judd@Kristin Tyndall@Emily Capleton@Venkat Rangan@Lisa Gray@edirusso@Yana Friedman@SimonIf you’re tagged above, please share in the comments below: What was the highlight of your month? Bonus points for photos!  What’s new in the Community  Here’s what you missed at the Gong Meetup for EMEALast Wednesday, we gathered virtually with Gong customers and prospects in EMEA for our first ever Gong Community meetup!  Our fearless leader @Vinit Patel hosted a conversation about how to make Gong part of your workflow and how to leverage Deal Reviews, and the EMEA meetup crew shared tips for creating a coaching c

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Nisha Baxi
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Gong users in EMEA — you're invited!

We’re hosting our first-ever virtual Gong Community meetup! 🎉 Next Wednesday, February 23rd at 2:00 PM, join @Vinit Patel to meet, chat, and learn from fellow Gong users in EMEA about topics like: How to make Gong part of your workflow How much time you should be spending in Gong How to most effectively leverage Deal Reviews + Any other topics that are top of mind for you! I hope you’ll join us for some casual networking, deep discussion, breakout sessions, and of course, fun. 🥳RSVP here!

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Molly Kipnis
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Coach Your Remote SDR team at Scale

Get ready for one of the most comprehensive How Gong Uses Gong videos ever recorded. 🤯 On today’s episode of Gong on Gong, Manager of Enterprise SDRs @Nadeen Jubran shares how she uses Gong to effectively coach her team of 10 SDRs remotely and at scale. If you’re a new SDR leader or an aspiring one, keep reading (or if you’re a Gong customer, watch the video walkthrough here) for a crash course to become a master of coaching.  What are your tips for coaching large teams of SDRs at scale? Let us know in the comments below! Nadeen’s challenge: Managing teams of 7-10 SDRs while being remote and in back-to-back meetings all day Nadeen’s superpower: The ability to effectively coach SDRs on their call conversations at scale "Being successful in sales and leading sales teams is rooted in a desire to want more, constantly learning to think critically about how you can improve your process, your craft, your flow. The SDRS on my team are eager to improve, evolve, develop and learn. And because

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Molly Kipnis
2 years ago
Devin Reed
Devin ReedGongster
published in SHARE REVENUE HACKS & TIPS
You're invited: Learn how to influence buyers and close more deals with Robert Cialdini

The most impactful book I've ever read across my Sales career is "Influence" by Robert Cialdini. He breaks down the psychology of why people say "yes," and how to apply these learnings to become a skilled and ethical persuader. We invited Robert to this special live event so you can apply his principles of persuasion across multiple selling scenarios to help you move deals forward, close more revenue, and shorten your sales cycle. Join me and Robert on March 9th at 10 AM PST — it's completely free and will change how you sell forever. Register for your free spot! 

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Molly Kipnis
2 years ago
Tim Halter
Tim HalterGongster
posted in GONG EDUCATION & TRAINING
3 Ways to Maximize Acceleration During Your Rollouts

Ever wonder why some companies seem to accelerate during platform rollouts while others flounder right out of the gate? Some rollouts fail because users lack buy-in, so adoption is low. Others fall flat because the company doesn’t communicate the initiative's expected goals and outcomes clearly. For end users, that’s a non-starter.  If you want to avoid these issues during your Gong rollout, watch this message from Gong’s President & COO, Kelly Breslin Wright, and its CRO, Ryan Longfield. They’ve been through it all before and have some sage suggestions to help you nail your next rollout. Executive Sponsors: Leading the Way They focus in particular on three components that leaders of successful rollouts use to pick up steam right out of the gate. All three are critical to your Gong rollout:  1. Communicate the whyBe clear about what’s coming and why, and focus on Gong’s benefits. You’ve just invested heavily in your teams’ skills and future. Let those teams know how Gong will empow

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Molly Kipnis
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Scale Message Adoption

On today’s episode of Gong on Gong, Customer Success Enablement Manager @Vanessa Gabor shares how she uses positive manager feedback in Gong to scale message adoption and enable her teams to handle renewals and upsells. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to use advanced call filters to scale your efforts around sharing best-in-class calls! How are you leveraging advanced call filters in Gong? Let us know in the comments below!  Fun fact about Vanessa: she and her fiancee have been nomadic for the last year, living in different places for 2-3 months at a time! Vanessa’s challenge: Scaling efforts around sharing best-in-class calls  Vanessa’s superpower: The ability to leverage manager coaching to surface specific calls “I'll use this when I'm looking for A-plus calls to build up our library or trying to capture trends around the best ways to handle a renewal.” Vanessa’s workflow:  Toggle to the Calls page Use additional filters a

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Molly Kipnis
2 years ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS
Gong + Salesforce = unfiltered visibility into your customer conversations

Are you a Salesforce user?  If you haven’t already connected the Gong App for Salesforce, you’re missing out!  The Gong App for Salesforce helps you turn your sales conversations and indicators of customer health into valuable reports so you can get visibility into your deal processes and risks.  The best part? It’s all done within Salesforce automation engines.Get the app!

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Matt Schroyer
2 years ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS
Free registration! “Sales Conversations that Win,” LIVE on Feb 28

Wish you knew how to have more meaningful conversations with prospects so you could close more deals, faster?  It’s your lucky day, my friend.  Our partners at the Sales Impact Academy (SIA) are making their course, “Sales Conversations that Win” available to Gong Community members (including you!) for free.  In this live, expert-led course, AEs and BDMs will learn how to:  Improve conversations with prospects to drive momentum during the sales cycle Better understand prospects’ pain points and value drivers Create more revenue opportunities via referrals and customer advocates  And that’s just for starters. This is an outstanding chance to boost your skills and learn from some heavy-hitting sales experts.  Space is limited. Reserve your spot HERE.

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
The 2/14 Community Catch-up: What's New(sletter)

Happy Valentine’s Day, Gong Community! 🥰💕 While you’re enjoying your box of chocolates and conversation heart candies (do people actually eat those?), I’m here to fill you in on what (and who) is new in the community this month.  What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Peguy @Sree Kamireddy @RJ Bravo @Nate Taylor @Jenelle Taylor @Mandi @Ziv @Rotem Maller @Alberto Arranz @Shif Arad @Gabrielle Boland @Bobby Sladek @Alex Reyes @Hunter McCoy @Katie Paul @Ian Pratley @Francisco Morais @Amber Williams  If you’re tagged above, please share in the comments below: What’s one thing you’re loving this week?  Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do!  What’s new in the Community  Got plans on February 23rd? Well, now you do! Calling all Gong customers in EMEA! Join our rockstar Community member @Vinit Patel for our first-ever virtual Community meetup on February 23rd at 2

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A
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong as the Single Source of Truth to Create a Seamless Customer Journey

On today’s episode of Gong on Gong, Commercial Customer Success Manager Jack Judge shares how he uses comments in Gong as a system of record to help get better visibility into what’s important to his customer and effectively collaborate cross-functionally.  Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to keep track of important customer information and share it efficiently across your organization!  How are you leveraging comments in Gong? Let us know in the comments below! Fun fact about Jack: he knows how to breakdance!  Jack’s challenge:  Keeping track of customer information and sharing it with his team Jack’s superpower: Using comments in Gong to get visibility into what matters to his customers “The ability to leverage comments allows for everyone who is involved or will be involved with this customer to have the same qualitative understanding of what is most important to them.” Jack’s workflow:   Open a call from the Gong homepage

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Molly Kipnis
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Craft and Measure Messaging that Resonates

On today’s episode of Gong on Gong, Director of Product Marketing @victoria.chernova shares how she uses Gong to create effective messaging, measure adoption, and uncover the market’s response. Marketers and non-marketers alike, this one’s for you! Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to get the blueprint for creating messaging that resonates and drives revenue. Victoria’s challenge: Hearing from customers without needing to ask for face time. “Prior to Gong, I had to rely on a very small sample set. With Gong, I can hear from dozens of customers at twice the speed.” Victoria’s superpower: The ability to get closer to the customer (and therefore getting closer to the revenue) “The best messaging is rooted in customer research. Messaging won't resonate, drive leads, or help your field teams close deals if it's not rooted in customer reality. Great messaging identifies and names a customer's pain, and what's even more powerful is if we use their o

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
What do you do every morning to set yourself up for success?

This year, one of my goals is to establish a more consistent morning routine. Now that I have a new puppy, I've had to shift my routine a bit to make sure that she and I are both taken care of before I start work in the morning! One thing I've been trying to do more of in the mornings is practice gratitude. I recently bought the Five Minute Journal and have been writing down three things that I'm grateful for and a couple of daily affirmations to help positively shape my day. What is your morning routine? What are the things you do in the AM that help you get ready for the day? ☀️      

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
What does winning sound like to you? 🏆

You know how good winning feels. But how does it sound?? This video on the Gong LinkedIn page has me feeling super hyped and wondering what winning sounds like to you.  To me, it sounds like Alex Toussaint saying "Feel good, look good, do better!" as I finish a super hard Peloton ride.  I also loved this comment from Caleb Norris on that LinkedIn post:"It's that random interrupting "YES" when you're on a training call, and you look up to see one of your SDRs fist pumping because they just had a prospect agree to a demo! It never gets old!" So...what does winning sound like to you?? 

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
The 1/28 Community Catch-up: What's New(sletter)

Hey there, Gong Community!  Where did January go?? 😱 I hope the first month of 2022 has been good to you all. At the end of each month, I always like to look back and reflect — so here are a few highlights from our Community over the past couple of weeks!  What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Danial Ali @John Kane @Lindsay Winters @ZHG @Dan DiBlasi @Kyle McGanty @Hetal Parikh @Jeanne Kiernan @Bridget Guinane @Morgan Bradshaw @Alex Henson @Neil Howton @Tom Siddiqui @Mandy Mellum @Karen Lynch @Nicole Hayes @Victoria Brady @Connor Armstrong @Kelvin Azanama @Tracy Rebentisch @Heath Howland @Stacie Lewis @Jason Laronde  If you’re tagged above, please share in the comments below: What’s an accomplishment (personal or professional) that you’re proud of from the month of January?  Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! Shoutout to @Nick Hatley, Head of Sales at D

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Molly Kipnis
2 years ago
Daniel Morgese
Daniel MorgeseGongster
published in ALL ABOUT REVENUE INTELLIGENCE
What if you could design your next sales role?Survey

Over the past year, you’ve probably seen no shortage of content quantifying the impact the great resignation/great reshuffle has had on organizations. Here at Gong, we’re all about unlocking reality, so we put together a short 5 minute survey to understand how sales organizations can address this challenge and better support their sales talent. Why do you pursue new opportunities?  What matters the most when considering them? How can your current organization can better support you?If you have 5 minutes, we’d love to get your perspective. Your invaluable input will help shape the sales organizations you work for now, and in the future. Take the survey  Learn more about Revenue Intelligence

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Daniel Morgese
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
🎧 What are you listening to during your lunchtime walks? 🎧

Hey folks!  I’m curious — what are some of your favorite Sales/Revenue Intelligence/general career growth podcasts? Drop some recommendations below! I’m tagging in @Amanda Birkinbine, @David Wong, @Cissa Dieleman, @pgoodlin, @jesskennedy, @Kat Olarte, @Kevin Murano, @Mike Cardno, @Ann Guy, @Chris Becker,  @Bill Hansen, and @Vinit Patel to kick off this thread.           (Totally unbiased opinion, but I think Reveal: The Revenue Intelligence podcast is pretty great  @Devin Reed @Sheena Badani )

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Vinit Patel
2 years ago
Bob Spina
Bob SpinaGongster
published in SHARE REVENUE HACKS & TIPS
How to end a sales slump (from someone who’s been there… and back)

Did you end 2021 with the numbers you’d envisioned? If not, I’ve got some tips to share. In sales, there are always peaks and valleys. Sometimes it feels like an energizing walk on a sunny day, and at others, it feels like an uphill trudge. When things are going well, it seems like the good times will never end, but sales slumps happen to the best of us. Your sales slump, your spirits slump, and it’s an all-around bummer of a situation. The magnificent sevenIf you’ve been there before, or are there now, there are seven questions you can ask yourself to help turn things around. Each answer contains information that’s vital to getting (or remaining) on track and avoiding sales slumps in the future:  What was the general situation around your last slump (think of risks, market context, company/team dynamics, etc.)? Is that comparable to what’s happening now? How did you eventually turn things around? What worked and what didn’t work? Would any of those ideas or tactics be useful i

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Bob Spina
2 years ago
Mimi Dang
Mimi DangFrequent flyer
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong "X-Ray Vision" for Risk Management and Launching Strategic Initiatives

On today’s episode of Gong on Gong, Mid-Market Manager of Customer Success @Devon Kirschmann  shares how she:Uses Gong + Gainsight to rapidly and efficiently assess risk for effective 1:1s Launches strategic initiatives from rollout to impact validation. This is one you’ll definitely want to read (and if you’re a Gong customer, make sure to watch this super-detailed video!)  Fun fact about Devon: Her life is consumed by her precious french bulldog named Remy. 🐶  Devon’s challenge:  Removing redundancy, having impactful meetings, and ensuring that milestones with customers are focused on moving them forward in that maturity. Devon’s superpower:  X-ray vision. 😎 "I can see through the noise in the fluff to quickly identify risk, arm myself with the right context, and game plan with my team."  Devon’s workflow for risk assessment  Get up to speed on where her accounts stand. “This enables me to focus my 1:1's on the path forward versus reflecting on the past.” Leverage tools harmonio

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
The 1/18 Community Catch-up: What's New(sletter)

Hey there, Gong Community!  I hope everyone’s year is off to an awesome start so far. As we get into our groove this week, I wanted to catch everyone up on what’s been happening in our Community over the past couple of weeks! What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Matt Wilkinson @Andreas Kummerling @Mark Shed @jamesofczar @David Lee Heyman @Chad Skinner @Anna Coyle @Shawn King @Mark Tarica  If you’re tagged above, please share in the comments below: What’s one new thing you’re hoping to learn this year? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do!  What’s new in the Community  Wanna know what our favorite Native Zoom hack is? Make sure you read Winnie Nguyen’s Support Tip of the Week before your next meeting!  You know that in Sales, there will always be highs and lows. But if you ended 2021 in a valley rather than on a peak, our VP of Strategic Sales Bob Spina ha

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J
2 years ago
Nisha Baxi
Nisha BaxiCommunity Manager
asked in SHARE REVENUE HACKS & TIPS
What are your tips and tricks for maximizing success at the end of each quarter?

I’ve heard of folks making checklists that they use and refine every quarter - to make sure they don’t miss a single detail.  What do you do? Share below. 

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Molly Kipnis
2 years ago
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