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Want 30 minutes with our CEO or Head of Content Devin Reed? Share your best-kept Gong secret, tip, or workflow for your chance to win! This contest is officially closed — but you can still share your tips and tricks with the Gong Community in the thread below!  Here’s how to participate:  Find the thread for your role here Share a high-quality response with your best practice for a chance to win. Answers should be about a paragraph long. Images, videos, or screenshots are highly encouraged!  For a second entry:  After you share your best practice here in the Gong Community, click the three dots on the bottom right-hand side of your post and hit “Link to URL”  Share your best practice with the link to your post and the hashtag #MyGongSecret on your LinkedIn.   The first 25 people to submit a best practice are guaranteed to win some VINTAGE Gong swag.And two lucky winners will be selected to win 30 minutes with our CEO Amit Bendov or Head of Content Devin Reed. Submissions w

Providing a product is not enough. You need to enable your customers to master it.Google’s Adwords certification was a game-changer for advertising careers. Why? Because it enabled users to wield Adwords with mastery—not just proficiency. There’s a world of difference between proficiency and mastery. Adwords created masters, leveled up careers, and let employers see the certification as evidence of superior talent. Creating a new category takes lots of market education. And elevating your stakeholders’ careers is a great way to get them excited about investing in their own education.That’s why we launched Gong Academy: our comprehensive set of courses that allows customers to realize the full potential of the Gong platform. We also recently added the Gong Certification Program, which allows users to uplevel their skills and gain a competitive professional edge. Within days of launching, we saw over 450 people enroll in the certification program. Providing product education and certific

Gong’s Raving Fans have always been central to our success as a business.  That’s why we’re investing in spaces where Raving Fans like you can connect, learn, and share best practices with each other. It’s a way to improve your use of Gong and boost your career.  I’m proud to share that our Raving Fans have now launched three meetup programs:Women in Revenue: Co-led by Katrine Reddin, Head of Sales at Commsor, and Ashley Coghill, AE at Seismic, who met in the Gong Community. Gong in EMEA: Co-led by Vinit Patel, CCO and Co-Founder of Filtered, and Elin Hammenfors, Global Sales Enablement Manager at Quinyx, who met at the first EMEA meetup. (Seeing a trend? Meetups are beneficial!) Data in Gong (for Program Managers - request to join): Led by #Gongfamous Community member (and leaderboard leader!) Andrew O’Driscoll, Founder of Growment.What are Gong Community meetups? They’re virtual and in-person monthly gatherings led by Gong Community members who want to learn from each other, share t

If you’re in a Customer Success role, then you know that having control over your book of business helps you be a strategic partner to your customers and feel more confident during growth and renewal conversations. On today’s episode of Gong on Gong, Customer Success Manager @Kendall Ritter shares how she uses Gong to seed growth opportunities within her team's upcoming renewals to ensure they're equipped with a game plan that drives momentum in customer conversations. Watch the video here! “Having control over your book of business helps you be a better partner, present up, hit your numbers quarter over quarter, and feel confident saying, “I’m not afraid of risk or growth opportunities because I know and can see all of the inputs and outputs that I should be driving based on the indicators that Gong is telling me.” What are your strategies for leveraging dealboards as a CSM? We’d love to learn from you — let us know in the comments!

On today's episode of Gong on Gong, Director of Customer Education @Stephanie Pellegrino shares how she leverages scorecards to reduce trainer ramp time by 67%!  In 2021, Stephanie grew her team by 900% and hit incredible milestones along the way including: Trained 23K users via live training Amassed 16.7K academy users Launched 360+ courses and content Receive an 96% CSAT for all types of live training  Are you using this superpower? How do you use in-line editing? Let us know in the comments below!(And if you’re a Gong customer, you get special access to Stephanie’s video walkthrough of her process for using scorecards to standardize trainings! Watch it here.) Stephanie’s challenge: In the past, ramping new hires into their training roles took as long as 90 days. Stephanie’s superpower: Using Scorecards to train new hires and cut ramp time by 67% Stephanie’s workflow:   Create your scorecards “The scorecard helps ensure that every call has really solid logistics that encompas

On today’s episode of Gong on Gong, Sales Manager @Drew Wills shares how he uses Gong to forecast with confidence for the first time in his 10-year career in Sales.  Watch the video here (and get a sneak peek of Gong Forecast ahead of our official launch 👀)  “Towards the end of the quarter, we’ll know exactly how much we have left to close, what is sitting with who, and we’re all rowing in the same direction to get big deals over the finish line. I’m spending less time deciphering where we’ll finish and more time coaching and helping my team close their deals.” Now that you’ve had an exclusive peek at Gong Forecast, what do you think? How will Gong Forecast help you and your team achieve your goals? We’d love to hear from you in the comments!

Gong is the first platform I log into and the last thing I check at the end of the day. Why? The deals section. It’s where I go to understand my business as the Senior Director of Sales at Uberflip. Of course, much of my coaching, enablement, and customer feedback lives in Gong, but for my day-to-day job of serving a team that is focused on driving revenue from new logos, it’s indispensable. Our team cadence is probably similar to yours, so you should be able to use the tips below about how Gong fits into our routine. Its place in our process is critical to being effective on the front lines and communicating accurate numbers up to my senior exec team and board. Here’s how we make sure that happens consistently: Let's start with effective deal management. Monday is pipeline review day. Our frontline managers typically start their work week running pipeline reviews with each rep on their team. We separate this from sessions dedicated to coaching or career development so the managers and

Systematically evaluating and offering feedback on behaviors can prove challenging, and yet it’s one of the most critical components of building skills and developing a strong coaching culture. If you’re looking to better support your team’s growth through feedback, you’re probably wondering how to:  Hold every rep to the same standards  Deliver consistent feedback on critical soft skills Track each team member’s performance over time Align feedback to motions that support key business initiatives   Scorecards provide a framework that helps you tackle these questions. With scorecards in place, your entire team has the ability to rate and give feedback on a specific call, and you can adopt a more programmatic approach to upleveling your revenue org.  Let’s look at five ways you can use scorecards to improve your existing coaching and enablement efforts. Standardize onboarding benchmarks How do you really know new hires are ready for their own book of business? It’s daunting, right

Hi Gong Community! On today’s episode of Gong on Gong, Sr. MM CSM @Tyler Ratcliff shares how she uses Gong to assess account health, uncover her CAE's efforts and plan ahead in scheduling and executing business reviews.Business reviews are a key milestone moment in a customer's journey. Without them, CSMs and CAEs can be left misaligned with their stakeholders and be faced with unknown risk come renewal.WithGive her video a watch here : VideoCheers! Mimi

Quizzes, tests, exams - these are trigger words for many of us. Long, arduous, multiple choice exams with trick questions where the answer seems to vary each time you reread the question.  Well, we have some good news! At Gong, we’re not quizzing you. We’re helping you check your knowledge.Introducing … Gong's Knowledge Checks!Instead of traditional multiple choice, you’ll progress through a series of real-life scenarios, completing tasks to achieve a passing score — all while learning and reinforcing Gong best practices! Gong’s Knowledge Checks are learning tools as much as they are knowledge benchmarks. These checks guide you through day-in-the-life scenarios, from reviewing calls to adding feedback, from pipeline review to call search filters. It's truly a great way to gauge your progress and ensure you understand how Gong can help you achieve your goals.Pro-tip: Make sure you’ve completed the Getting Started path or one of Gong's fantastic virtual instructor-led sessions before att

I walk through powerful workflows a CSM can use to create Raving Fans! As a recap, here is what was discussed in the session: Using a CS Deal Board to stay on top of your book  Exploring the Account level to assist in smoother handoffs from Sales Two filters & alerts to prep for an upcoming QBR or difficult conversation  Hashtag workflow to communicate cross functionally  Create a Stream in your Library to prep for Renewal conversations  For those of you who couldn’t make it make sure to click the link below to watch the recording. Plus, don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the workflows you can use on the Calls tab, Library tab, and when reviewing a call.Recording & 1 Pager&Post-Session Feedback Check out some of the amazing feedback CSM’s had after this training:“We weren't utilizing Gong like this before and it's great to know we already have the tools to complete things we are alrea

This is one of the hardest things to do in sales. Let’s make sure you know how to do it right. Things are lined up nicely. You have a good relationship with someone below the executive level who’s telling you what you want to hear, saying it’s “with their manager”, or being just nice enough that you stick around even though you know they can’t get the deal done. Here’s the kicker: They will never be able to say yes, but they can definitely say no and ruin the whole deal if you upset them by going over their head to the real decision maker. You have four options. Choose according to your circumstances: Start highYes, it’s a bit late for this, but I’m adding it here to reinforce the importance of starting your prospecting at the highest level possible and getting referred down. If you prospect into the C-suite without trying to sell to them, and you ask for a referral down, you have an open door to go back to if the deal gets stuck. Also, after getting referred down, you can let the pers

On today’s episode of Gong on Gong, Senior Account Executive Sarah Brazier shares how she collects ✨ magical moments ✨ from conversations with her prospects and uses them in her final business cases to win pilots. Watch the video here!  (0:46): "Gong gives me the ability to build better business cases by helping my prospects relive magical moments.” (4:00): “The workflow is simple: Multithread your accounts, capture those conversations, listen back and find the meaningful, magical moments where your prospect had that big realization moment...and showcase it in your final business case." Do you use Gong to capture magical moments during conversations with your prospects?  

Next week, I'm launching the first edition of The Edge, a monthly newsletter where I'll share my thoughts, tactics, and tips on how to get a competitive edge in your career and at your organization. I've always wanted to create content that connects me to fellow GTM executives where we can share data-driven insights about sales, growth, scale, and building winning teams. So, here it goes! You can sign up for The Edge here: https://www.gong.io/the-edge/ Please let me know — what topics are you most interested to learn more about? 

What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Gerry Hurley @Meagan Davis @Nate Slayton @Elyse Nagler @Michelle Idertogtokh @cdykmngk @Rebekah Shields @Nicole Cordes @tartenouveau @Dani Larson @Sarah C @adamoncue @Remy Podrats @Nathan Byren @Kaitlyn Callahan @Iskandar Ishak @Jonathan Gallagher @Pedro Diaz Ochagavia  If you’re tagged above, please share a win from this week in the comments below!  Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the CommunityShare your best practices Identifying risks in your must-win deals FOR CUSTOMERS ONLY: Support Tip of the Week: Want your calls to be private? Here’s what you missed at our last virtual meetup for EMEA Do you talk more than you listen?  Attend an event The Gong Community virtual meetup for Women in Revenue  April 29th at 11:00 AM CDT Hosted by Katrine Reddin and Ashley Coghill FOR CUSTOMERS O