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Trending questions

customersuccessdudeNew Participant

Customer Success Managers

Creating Insights Reports based on Event Name

Our Customer Success Team is going to begin offering limited virtual “office hours”. We’re going to be recording these via gong and tracking the conversation topics that arise on the calls. Does anyone know how I can pull a (hopefully) weekly report to track conversation topics or trackers for a specific meeting name and team? (ie all conversation topics discussed in the “Office Hours” event type over the span ofa week, hosted by Rep 1, 2, or 3)

Michael LuCommunity Newbie

Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

Dee RooksNew Participant

GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

AustinNew Participant

GONG RECORDINGS

Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

Christian WillemsNew Participant

Deviations between monthly and quarterly Gong projection

Hey, we’re using the Gong projection quite a lot in order to test the bottom up forecast of our leaders. One issue we just came across is that when comparing the sum of monthly projections within a quarter with the quarterly projection we get two completely different numbers. For example, our Q3 projection is currently 24% higher than the sum of July, August and September projection. The weighted pipeline amount is 12.5% higher, the expected deals amount 38.7% and the applied win rate on the expected deals is a whopping 13%-points higher than the average of the three single months. While I understand that there might be slight differences when aggregating the data these difference seem to be too extrem and reduces the confidence in the quarterly number, especially since the monthly projection seem to be closer to the bottom up forecast. Could someone explain where this large difference is coming from and why e.g. applied win rates are so extremely different?Thanks!

Courtney_MiraklHigh roller

Monthly Visioneer Community Meetup: How Visioneers Use Gong

Your May 2024 Visioneer Community Meetup Recap!

Happy May, Gongsters! We’ve officially wrapped our May meetup and I’m thrilled to share that our community is blossoming! 🌷Welcome to all our new members! We were joined today by @Kevin Heraly, Director of GTM RevOps at Terminus, who taught us how he uses the Gong x SFDC integration to optimize his SFDC data - buying his reps time back in their days! Kevin walked us through live (and ready to use!) examples of how he saves his reps time by capturing information from Gong calls directly into sales opportunities.The flows Kevin shared include:Creating new contacts and/or enriching existing contacts (name, title, email) Creating contact roles using call participants Using call info to update opportunity fields (think: competition)As a result of his initiatives, not only is Kevin saving his reps time (and making his sales leaders very happy), his team also saw deal velocity drop from 120 days to 70 in one quarter! 😲 With those kinds of results, the conversation had all of our thinking ca

Neil CosgroveCommunity Newbie

Using the Retrieve AI content data for calls (/v2/calls/ai-content) End point

I am, trying to get the call summary from the /v2/calls/ai-content)End point. Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error. Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], , "contentSelector": { "brief": true, "outline": true, "highlights": true, "callOutcome": true } },}MethodPOST

TLee McNabbCommunity Newbie

CONFIGURING GONG

Gong Engage Chrome Extension - Flow button question

So excited to see the Chrome Extension working in SFDC! Can you tell me if there are plans for the Flow button to work on the Campaign object? We really need to be able to add Leads and Contacts from Campaigns to a Flow. If you have any other suggestions or work around, we are all ears.We’re excited about this direction!

Matthew GreathouseNew Participant

CONFIGURING GONG

Adding multiple calls to folders at once?

Hello, I created a folder in our library that is going to have all of our cold calls that led to demos, but we have hundreds. I know that when going into each recording I can add that one call to a folder, but is there a way to mass move calls into folders? Maybe doing it from a saved filter?

Craig HallNew Participant

salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well. In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc. it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce.

customersuccessdudeNew Participant

Customer Success Managers

Creating Insights Reports based on Event Name

Our Customer Success Team is going to begin offering limited virtual “office hours”. We’re going to be recording these via gong and tracking the conversation topics that arise on the calls. Does anyone know how I can pull a (hopefully) weekly report to track conversation topics or trackers for a specific meeting name and team? (ie all conversation topics discussed in the “Office Hours” event type over the span ofa week, hosted by Rep 1, 2, or 3)

Michael LuCommunity Newbie

Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

Dee RooksNew Participant

GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

AustinNew Participant

GONG RECORDINGS

Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

Christian WillemsNew Participant

Deviations between monthly and quarterly Gong projection

Hey, we’re using the Gong projection quite a lot in order to test the bottom up forecast of our leaders. One issue we just came across is that when comparing the sum of monthly projections within a quarter with the quarterly projection we get two completely different numbers. For example, our Q3 projection is currently 24% higher than the sum of July, August and September projection. The weighted pipeline amount is 12.5% higher, the expected deals amount 38.7% and the applied win rate on the expected deals is a whopping 13%-points higher than the average of the three single months. While I understand that there might be slight differences when aggregating the data these difference seem to be too extrem and reduces the confidence in the quarterly number, especially since the monthly projection seem to be closer to the bottom up forecast. Could someone explain where this large difference is coming from and why e.g. applied win rates are so extremely different?Thanks!

Craig HallNew Participant

salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well. In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc. it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce.

Kevin HeralyCommunity Newbie

Sales Enablement

MEDDIC Scorecard Examples

Hi community! Wondering if anyone out there has implemented MEDDIC-specific scorecards at their organization and would be willing to share a couple of examples I could use as a starting point? Thanks in advance!

Ayumi MasubuchiCommunity Newbie

CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

Paddy HigginsNew Participant

GONG RECORDINGS

Speaker breakdown on calls shared with customers?

I have had one of our Account Execs ask about the speaker breakdown on a call that has been shared externally. For some reason, the speaker breakdown isn’t there when sharing with external organisations. I have looked at settings etc to see if it is something on my end but can’t see anything. What am I missing?

LemonadeLXPNew Participant

Sales Enablement

Automated email send limits?

Hi! 👋🏻 First, thanks for your insight. My sales team is eager to hop onto Gong, but I had some questions around regulatory controls that they weren’t sure how to answer.Does Gong have the ability to send emails in an automated manner? If so, are there ways to limit things such as emails to a domain in a day, or overall messages per second and so forth?With Google’s limits on sends, I’m hopeful to mitigate the risks associated to automations that use Google as an MTA (I understand that mails will get sent through our Google Workspace?)Thank you!Alex

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