Skip to main content

FOR GONG CUSTOMERS

An area dedicated to our Gong customers

472 Posts
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Wondering how to leverage the Call Status report?

If you’re an admin, you can leverage the Call Status report to: View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue For more info, check out this help article.

1011
Andrew O'Driscoll
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS
Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

1755
Sabirr
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to use the Gong API?  Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert:  The Gong API is easy to use.  I’m super excited to show you how.   Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

650
Andrew O'Driscoll
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to share only a portion of your customer call?

If you’d like to share only a portion of a customer call, you can share a snippet by selecting “Share Call” at the top right of the call page > Share with customers > Share a snippet of the call.For more info, check out this help article.

670
Winnie Nguyen
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Not seeing user names on speaker tracks in Gong?

If you notice that a speaker track in Gong belongs to “Phone Caller #1” instead of the user’s name, ask the user if they provided consent for voice identification.You can find more info here.

760
Winnie Nguyen
E
EP2022Community Newbie
asked in INTERNAL COLLABORATION
How do you manage permissions within teams so we know who can do what?

We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?

631
Brandon James
B
BB_EmilyCommunity Newbie
asked in CONFIGURING GONG
Multiple Teams - One manager

Is it possible to have one manager be a leader for two different teams? I want to see their statistics separately on the call interaction stats. I have one manager managing SDRs and AEs and need to report on them separately. 

1151
Devon Kirschmann
D
Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

523
D
A
Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

4133
L
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Missing telephony calls for some users?

If dialer calls import for everyone on your team except one or two users, check to make sure that their first/last names and emails match in Gong and your telephony system.

210
Winnie Nguyen
F
Frank ChambersCommunity Newbie
asked in DATA IN GONG
Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

1118
J
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Unexpectedly seeing an internal call recording?

If you notice that an internal call was recorded when it shouldn’t have been, double check the calendar event to see if any participants used an external email domain (e.g., a personal email address). If they did, that explains things! Gong equates external email addresses with external meetings, and automatically records those calls.

480
Winnie Nguyen
S
Samajdass42Community Newbie
asked in CONFIGURING GONG
Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

3423
S
M
Michael LarcheNew Participant
asked in INTEGRATIONS
Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

662
Brandon James
A
AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

10962
A
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
The New World of Gong Data - Gong Community Meetup #2

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data.  Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now.  We'd love to have you join us.  New Format Based on Your Feedback   We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups.  What's your hot topic?We will have Gong experts lead three simultaneous breakout groups.    Here are the topics we heard from you last month.  Any other topic top of mind for you for a breakout session? Complete the poll and comment:Trackers Gong for Salesforce Gong API  Hero Moment.   What wins do you have to share?We all win from hearing your success story of something you did that drove change in your organization.   Come ready to share the before and after.  We can't wait to hear about it.  Message me a

452
I
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your call recording?

If you can’t find your call recording, you can now see the reason it skipped on the ‘Activity’ page. Just select the date at the top > click on the event > and look for the skipped recording icon: Hover over the tooltip to see the reason it didn’t record.For more information, check out this help article.

730
Winnie Nguyen
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
The New World of Data in Gong July Meetup Recap
The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong.  We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports.   Favorite Product Features of Program Managers  Interaction Stats Gong Assist Teams Tab: Specifically peer call review  A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution:  “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

774
Molly Kipnis
K
Kerrie WhitelawNew Participant
asked in GONG RECORDINGS
Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

462
T
E
Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS
Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

661
Andrew O'Driscoll
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your Salesforce field to import?

If you’re looking to import a Salesforce field into Gong, check first to see if it exists on your Gong company settings page > Salesforce > Manage Salesforce fields. If it’s not listed on the appropriate Object, we might not support its field type. Here are the field types we support:  DATETIME DATE INT CURRENCY PERCENT DOUBLE STRING TEXTAREA EMAIL URL ADDRESS ID REFERENCE PICKLIST PHONE TIME BOOLEAN Note: “Auto Numbered” and “Formula” fields are eventually mapped to a more specific field (date, number, string, etc.), so they can be supported if they are eventually represented by one of the field types listed.

640
Winnie Nguyen
Ian Gwynne
Ian GwynneEnthusiast
posted in ONBOARDING
Gong Champions Program - Standardizing the program

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

1816
Ian Gwynne
S
Sachee PereraNew Participant
asked in DEALS
How do you use Gong for deal intelligence if your CRM is hubspot?

Hey everyone! Gong has changed our lives across sales, product and even support. The transcription could get better (maybe editing capability) but for the most part it’s great!however Our sales guys are not going to gong as it’s easier to just jump into the deal board in HubSpot, and then work the deals directly from there which include updating close dates, next steps etc. I’m curious to find out how everyone uses Gong for the deal workflow (and intelligence) when the CRM is HubSpot?   

1103
Vinit Patel
L
Leo FreitasCommunity Newbie
asked in INTEGRATIONS
Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

1615
A
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Tips to make sure your call records

Want to be sure your web conferencing call records? Follow these tips:  Create a calendar event for the call more than 15 minutes before the call’s start time so it gets scanned by our system. When you need to create an ad-hoc event, add assistant@gong.io as a participant on the invite to make sure it gets recorded. Double check that there’s only one meeting URL on the invite. If there’s more than one meeting URL, Gong will choose which one to record at random, and it may not choose the right one. Ensure that the invite organizer accepts the invitation. If the organizer doesn’t accept the invitation, the call will be considered canceled, and won’t be recorded.  Happy recording!

800
Winnie Nguyen
Terms & ConditionsCookie settings