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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

480 Posts
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Experiencing an issue across your team?

If your team notices a widespread issue, check the status page to see if it’s a system-wide issue at Gong. We keep this page up to date with ongoing outages. You can also select “Subscribe to updates” at the top to get notifications when an outage occurs.

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Winnie Nguyen
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Martin MisiowiecNew Participant
asked in INTEGRATIONS
How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

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Andrew O'Driscoll
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in CONFIGURING GONG
14 Tips for Building, Scoring, and Analyzing Scorecards

Scorecards create visibility that benefits reps, managers, the team, and the organization at large.   Scorecards are a great way to: Gauge how individual reps are performing and where they need help Understand overall patterns across the organization Create a positive rep-manager coaching culture  3 factors that make Scorecards successful A manager’s commitment to score calls regularly is key. Sporadic scoring is not effective.  A rep's commitment to embrace the feedback as input to improve is a must.  Engaging with Scorecards long enough to see the change happen  How to create a scorecard in 3 easy stepsBuild Score  Analyze   I've found that a little up front thought and planning will save a lot of time and get you better insight.   BUILD Test offline first Draft the scorecard outside of Gong, listen to and score a handful of calls to test the scorecard, and tweak as needed. This will save you time iterating in Gong, and you can cut and paste your fina

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Molly Kipnis
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Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
Scorecard roll out

HELLLOOO friends!Question: We are on month 3 of rollout. 60% increase in engagement in 1 month, woohoo! Now I’m thinking it’s time to start using scorecards. Anyone have tips to share on how to help it be successful? I also want to keep it simple, so tips for that too?Thanks!ryan

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Andrew O'Driscoll
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Mike WeberNew Participant
asked in GONG RECORDINGS
Delete parts of a call

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

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Andrew O'Driscoll
Peter Foster
Peter FosterCommunity Newbie
asked in INTEGRATIONS
All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

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Andrew O'Driscoll
Cierra Steiner
Cierra SteinerCommunity Newbie
posted in ONBOARDING
Tracking if Reps follow a Specific Process during Calls

Hello fellow Gong Community! 👋 My organization is interested in tracking whether our reps enforce and follow a specific process / agenda during their calls, or if they let the customer/prospect drive the conversation. We want to approve or disprove the theory that reps that follow a consistent process within their calls have a higher rate of closing deals.  Examples of Process:Discovery Call: Start by setting the agenda, then ask discovery questions to understand the Situation and Pain and Impact, then conclude by understanding any Critical Events and the Decision Process (SPICED framework 😉).  Demo: Start by setting an agenda, then show the slide deck and present the product, then answer questions, then gather feedback and set next steps. The Win / Loss analysis within the Deals page doesn’t show any insights specifically around this, so I’m curious if anyone else has found a way to measure this using Gong data?  Thanks in advance! 😊

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Molly Kipnis
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Aaron HuNew Participant
asked in INTERNAL COLLABORATION
Sharing an ongoing call

Is there a way I can share an ongoing call, like a weekly team meeting for someone that does not attend regularly without having to go in and share it manually every time?

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Andrew O'Driscoll
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Wondering how to leverage the Call Status report?

If you’re an admin, you can leverage the Call Status report to: View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue For more info, check out this help article.

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Andrew O'Driscoll
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS
Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

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Sabirr
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to use the Gong API?  Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert:  The Gong API is easy to use.  I’m super excited to show you how.   Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

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Andrew O'Driscoll
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to share only a portion of your customer call?

If you’d like to share only a portion of a customer call, you can share a snippet by selecting “Share Call” at the top right of the call page > Share with customers > Share a snippet of the call.For more info, check out this help article.

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Winnie Nguyen
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Not seeing user names on speaker tracks in Gong?

If you notice that a speaker track in Gong belongs to “Phone Caller #1” instead of the user’s name, ask the user if they provided consent for voice identification.You can find more info here.

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Winnie Nguyen
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EP2022Community Newbie
asked in INTERNAL COLLABORATION
How do you manage permissions within teams so we know who can do what?

We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?

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Brandon James
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BB_EmilyCommunity Newbie
asked in CONFIGURING GONG
Multiple Teams - One manager

Is it possible to have one manager be a leader for two different teams? I want to see their statistics separately on the call interaction stats. I have one manager managing SDRs and AEs and need to report on them separately. 

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Devon Kirschmann
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Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

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Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

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Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Missing telephony calls for some users?

If dialer calls import for everyone on your team except one or two users, check to make sure that their first/last names and emails match in Gong and your telephony system.

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Winnie Nguyen
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Frank ChambersCommunity Newbie
asked in DATA IN GONG
Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

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Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Unexpectedly seeing an internal call recording?

If you notice that an internal call was recorded when it shouldn’t have been, double check the calendar event to see if any participants used an external email domain (e.g., a personal email address). If they did, that explains things! Gong equates external email addresses with external meetings, and automatically records those calls.

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Winnie Nguyen
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Samajdass42Community Newbie
asked in CONFIGURING GONG
Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

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Michael LarcheNew Participant
asked in INTEGRATIONS
Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

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Brandon James
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AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
The New World of Gong Data - Gong Community Meetup #2

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data.  Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now.  We'd love to have you join us.  New Format Based on Your Feedback   We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups.  What's your hot topic?We will have Gong experts lead three simultaneous breakout groups.    Here are the topics we heard from you last month.  Any other topic top of mind for you for a breakout session? Complete the poll and comment:Trackers Gong for Salesforce Gong API  Hero Moment.   What wins do you have to share?We all win from hearing your success story of something you did that drove change in your organization.   Come ready to share the before and after.  We can't wait to hear about it.  Message me a

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Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your call recording?

If you can’t find your call recording, you can now see the reason it skipped on the ‘Activity’ page. Just select the date at the top > click on the event > and look for the skipped recording icon: Hover over the tooltip to see the reason it didn’t record.For more information, check out this help article.

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Winnie Nguyen
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