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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

412 Posts
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Problems upgrading ‘Gong for Salesforce’?

If you tried to upgrade ‘Gong for Salesforce’ and got an error message, follow these steps: Check that you’re using the right version! Follow the steps in the “Upgrading from v1.22 or below” or “Upgrading from v1.24 or later” section here first. Then, follow the steps in the “Upgrade Gong for Salesforce” section.  IMPORTANT: It’s easy to miss, but make sure you install the prerequisite patch listed.

231
Nisha Baxi
2 years ago
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Frank TisellanoNew Participant
asked in INTERNAL COLLABORATION
Alternate Email Addresses/Calendar

We have users who have multiple email addresses and calendars.  Is there a way for Gong to point to different calendars?

512
Molly Kipnis
2 years ago
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Rajeev GovindanNew Participant
asked in GONG RECORDINGS
Gong notetaker stopped joining the calls.

I have been using gong for almost a year now. And suddenly over the past couple of days the Notetaker does not seem to be joining the call. I am using chrome to open the zoom link. Has anything changed recently that prevents the notetaker to join? 

1681
Molly Kipnis
2 years ago
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Andy DorvilleNew Participant
asked in INTERNAL COLLABORATION
Recording access

For a non-licensed user. How can they have access to recordings and transcription?

7192
Katie Oneal
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to see ‘Interaction Stats’ for internal call participants?

If you’d like to track Interaction Stats for users who were on a call but were not the call owner, toggle to “Include all call data” in the bottom right corner of the Stats page:  You’ll be able to see the Talk Ratio, Longest Monologue, and Patience score for those users.Read more about Interaction Stats here.

320
Winnie Nguyen
2 years ago
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Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom/Notetaker/Hubspot

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly? 

411
Andrew O'Driscoll
2 years ago
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Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

431
Andrew O'Driscoll
2 years ago
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Michael CattermoleNew Participant
asked in DEALS
using the deal board for account management

My team has a list of A accounts I would love to put into a deal board to track progress and attempts to crack into to these acccounts but they do not have active opportunities. Is there a work around I could use here?  

1861
Andrew O'Driscoll
2 years ago
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Rootie BageNew Participant
asked in CONFIGURING GONG
Can I send notifications through gong trackers?

I was looking to set up a new tracker in Gong, but also wanted it to send notifications to certain people whenever that tracker gets another hit. Is sending notifications through Gong trackers possible / something we can do? I see a “email notifications” checkbox when I create a tracker but can’t find where to configure that feature.

1292
Andrew O'Driscoll
2 years ago
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Juan Felipe CastañoNew Participant
posted in CONFIGURING GONG
Gong configuration

Good morning, I would like to know how is the process to configure gong with the following requests:1. We want to know how to control the recordings or make them private for some users.Is it possible to add Tracker's to Gong to automatically detect the mentions of some phrases?

241
Molly Kipnis
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in COACHING
7 Gong Tabs to Help Guide Your Next 1:1

Gong is the only tool you need to run your 1:1s. With all of the valuable, fact-based information that lives in Gong, managers have everything they need to facilitate impactful coaching opportunities with their reps.    This is going to push many people’s Gong knowledge. If you have lived primarily in the Calls and Deals Tab you will now explore new application areas.  This is a list of recommended Gong pages to use to run your 1:1s.   FOCUS AREA WHERE IN GONG VALUE Upcoming Meetings ACTIVITY Tab View upcoming meetings  Identify where you can help  Instruct rep where to focus attention  View meeting follow ups in same window Deal Status DEALS Tab Identify risk using warnings Understand next steps  Use multiple boards (All, Outliers, Deals with Warnings etc.) Deal Risks  TEAM Tab Deal Drivers  Identify pipeline trouble spots Coaching  Check-In TEAM Tab Coa

2911
Molly Kipnis
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Set up Native Zoom Recording with a Zoom Pro license

If your team uses a Zoom Pro license, you can now enjoy the benefits of Native Zoom! To set things up, follow the steps in this first article, then the steps in this second article. Happy recording!

1150
Winnie Nguyen
2 years ago
A
Alan NguyenNew Participant
asked in DEALS
How to get a field to replace Owner in Deals?

Currently Owners can not be replaced by other fields in the CRM. How would you make a field from the CRM a user field, so you can replace the owner field with a field like ‘Sales Engineer’? 

291
Andrew O'Driscoll
2 years ago
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Lindsay RiosCommunity Newbie
asked in INTERNAL COLLABORATION
Product request; Admin Seat

I would love the option of having an Admin seat that doesn’t cost. I have a revenue operations manager or a people Ops person who now makes sure seats are created for all employees when they join the company. Since the admin seat for Gong has to be paid, I still have to be the one to create this and we actually give everyone access to Gong at our company since we use certain gong calls for our employee onboarding no matter the role! Any possibility of this?

974
L
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Error with your company-wide email provider connection?

If you’re on a company-wide Google or Office365 connection and notice that one of your users has a red mic/email icon on the Team Members page, our system probably doesn’t have permission to view that user’s calendar or emails.  The solution? Check to see if they’re listed in the same Organizational Unit in your email provider where the Gong app is installed.For more information on connecting your email provider, check out our articles for Google and Office365.

220
Winnie Nguyen
2 years ago
J
JulianEnthusiast
asked in CONFIGURING GONG
Has anyone created sentiment trackers to identify ecstatic as well as frustrated clients?

Our implementation team is also using Gong. This helps them prepare for the kick-off (along with the knowledge transfer process from the AE).  They also use Gong to record all their implementation calls and management gets visibility into progress and the discussions when necessary. We’re looking to create a couple of trackers to identify clients with strongly positive, or concerningly negative sentiment during the implementation process.  The negative sentiment will serve as a very early warning system so we can help our team get ahead of any challenges. Has anyone used trackers in this way? Any examples you can share?  Any concerns?

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Molly Kipnis
2 years ago
V
Valeria RamirezNew Participant
asked in GONG RECORDINGS
Call status

Hi! Today I had a call with a customer and it’s taking longer than usual to “import”. Could you please advise? Thanks! 

272
Molly Kipnis
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Interaction Stats not populating?

If there aren’t any Interaction Stats populating your Stats page, there probably aren’t any calls that fit the “Whisper for interaction stats” filters.To learn more, hover over the “What’s This?” tooltip in the “Recommendations” box to learn which calls get interaction stats:Admins can adjust the filters by visiting the “Whisper for interaction stats” page, and following the steps shown here.

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Winnie Nguyen
2 years ago
M
Melodie SchwartzNew Participant
asked in COACHING
Gong Metrics for Comp Plans

Hello! I’m curious to know if any fellow Gong community members have implemented Gong coaching metrics in comp plans? We’re using “Calls Listened to” for ramping MBOs- so far so good!     

1333
Mike Cardno
2 years ago
patricia.bautista
patricia.bautistaGongster
published in DEALS
Tips from 'Feeling '22: Deal Insights to create the pipeline of your dreams'

Thanks for coming to our recent customer event! As promised, here are tips to help you leverage Deal Insights to devise a blueprint for deal success and increase predictability in your pipeline.Multithread early with prospects to give AEs the ability to strategize and increase team sellingA sign of a healthy deal is seeing that a rep is in touch with multiple contacts at a company. This multi-threaded approach helps to mitigate risk if your main contact gets promoted, leaves the company, or for any other reason is no longer part of the buying process.This strategy also helps to ensure that you build a base of influencers, including anyone who will have an input in the decision making process. Winning deals typically have multiple champions at the prospect.Gong’s Engagement Map allows you to see who your reps are in touch with on active deals, and how often they are connecting to make sure you are on top of your outreach!Ensure Reps are working with enough of the RIGHT contacts Understa

790
patricia.bautista
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in ONBOARDING
🎥 WATCH: The top ten things you need to know during onboarding

Hey new Gong customers — this one’s for you!  Onboarding with Gong is exciting and there’s a lot to learn. If you’re currently going through onboarding, you may find yourself wondering how long it will take until you’re ready to launch, where to go when you have questions, and what resources are available to you during this time.  I sat down with Gong Professional Services Consultant @Sophie Greenspan, who helps Gong customers like you with the technical support that you need to be set up with Gong for long-term success.  In this interview, you’ll get answers to the top 10 most frequently asked questions during onboarding, including:   What will I learn during onboarding?  Who do I ask when I have questions during onboarding?  What should I do before my account customization meeting?   …and so much more!  Tune in to this 10-minute video for the answers to all of your onboarding questions, and shoutout to Sophie and the entire professional services team for making onboarding with Go

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Molly Kipnis
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Don’t have permission to record a call?

If you try to record a call with Gong but get a message that you don’t have permission, the issue may be with the settings in the Permission Profile to which you’re assigned. Reach out to your technical admin to do one of the following: Switch to a Permission Profile that allows call recording Update your current Permission Profile to allow call recording (Note: This will affect all users assigned to that Permission Profile.) For more on Permission Profiles, technical admins can read the help article, here.

220
Winnie Nguyen
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to record one-off meetings?

If your permission profile in Gong allows you to manually record calls, you can use assistant@gong.io to record one-off calendar events. That could come in handy in several scenarios: Some teams don’t record internal calls, but if you need to, you can add assistant@gong.io to your calendar event before the internal call’s start time, and we’ll record it. If you don’t want all of your calls to record automatically, but want a few calls to record, ask your admin to turn off your data capture settings. Then you can manually add assistant@gong.io to the calendar events you want to record.

321
Molly Kipnis
2 years ago
P
Patrick WilliamsNew Participant
asked in INTEGRATIONS
'Meeting scheduled for 24th September 2021'

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

191
Molly Kipnis
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: How to listen to Gong calls in Salesforce

Users can listen to their recorded Gong calls without leaving Salesforce! To enable this as an admin, follow the steps in this help center article. Getting an XML-related error? Ensure that you copied/pasted the code as-is in Step #3.Still have questions? Reach out to our Customer Support team here!

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Winnie Nguyen
2 years ago
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