FOR GONG CUSTOMERS

I have a number of saved searches. (see attached).  If I go to this list, and I want to see the criteria I have set for a specific search, how can I do so?   The edit pencil allows me to change the name but I don’t see where I can update the specific filters for a given saved search.   For example, I have a saved search for a specific tracker called “Good Question” and then that filter is also set for specific groups of people.   If I want to add or remove a person and save the filter, how would I do so?   It seems to me the only way I can do that is to delete it and rebuild it from scratch which can’t be right.   Any insight is appreciated. Thanks!

Did you send/receive an email, and it's not showing under "activity" on the deals page?  Does your Gong Primary email address match the email address in your CRM? Is the external individual sending/receiving the email a contact for that opportunity in your CRM?   If both of these appear correct, email us at help@gong.io! Please provide the message ID(s) for the missing email(s) and a screenshot of the "Original Message"? Instructions are below on how to get these two items. Troubleshooting: Where's my Email?    If you're a customer that doesn't have a CRM - Check out our Gong Academy Session here!  

Hello - I have a number of columns that I have added to my deal boards for things like trackers and various Salesforce fields.   This morning when I logged in I don’t see them on the deal board anymore.   I can see them when I go to edit the respective board but I don’t see them when I view the board as a user.   Any help or insights are appreciated.   I have added a few screenshots to show the end user view and my view of the deal board.  Thanks, Joe 

After a recent migration from Chorus, I have a large swath of calls that are not associated with an account.  Any tips for going about this association process?  Reports to get organized?  Ways of easily doing large numbers of associations (vs clicking into each call and manually associating?) Thanks to you all!

Hi, is it possible to slow down a recorded call?tksf

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

You’re here to ensure your team gets the most out of Gong, and we want to support you on your journey. Ready to learn how to customize your Gong instance, align your tech stack to support key initiatives, and effectively manage your organization's stakeholders to drive success? Take a look at the resources curated just for you in the Gong Academy!

DYK: We have 15+ courses in the Gong Academy to help you take your onboarding to the next level! Learn how to use Gong to launch, track, and reinforce strategic initiatives, dig deeper into your calls, decrease onboarding time, and so much more.  Browse the content catalog here.

DYK: We have over 30 courses in the Gong Academy to help you take your coaching to the next level! From coaching the middle to understanding metrics in Gong to learning deal strategies that work, there’s a coaching course for you. Browse the content catalog here.

Looking to uncover how your team is adopting key behaviors that align to your top-of-mind initiatives? Or the impact of those initiatives on the business? Gong data helps you truly understand your business at scale.   Discover where the data lives and how to use it to address your business questions in this Gong Academy course!

Learn how to manage your pipeline in Gong like a pro. Check out these Deal Management resources for Sellers and Managers in the Gong Academy.

You just enabled your Gong Consent Page, and now your Zoom Meetings require a passcode, but you don’t have one. No worries! Once the Consent Page is enabled, Gong automatically generates a passcode even if one isn’t originally required according to the user settings. This initiates a new protocol that causes the passcode to be required.As a workaround, simply enable the Zoom setting “Embed passcode in invite link for one-click join”. To do this, have your Zoom Admin follow the steps below: Log in with a Zoom admin account. On the left-hand menu, open Account Management → Account Settings. Search for “Embed passcode…”. Toggle “Embed passcode in invite link for one-click join” ON. Note: For meetings that are already scheduled, you will need to generate a new consent link after changing the Zoom setting. For more information, see the Zoom documentation for changing account settings. 

Did you listen to multiple calls today? Are they all stamped with a green “Listened” badge but your “Gong Usage” numbers don’t align? This is perfectly normal! On your new nav bar, under the Insights tab, you’ll find “Gong Usage”. This page gets updated daily, so you’ll see the right numbers there tomorrow. Want to take advantage of our Insights tab? Check out how to level up on coaching and metrics with the Gong Academy!

Hi All,Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.Thanks!Courtney

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

 Thanks to everyone that attended, contributed and played Jeopardy! during last week’s meetup. Yes, we had a lot of fun playing Jeopardy! If you missed the meetup you can access it here. Our meetup was focused on up-leveling your insight in Gong without ever leaving Gong, using:  Win/Loss  Market Insights Call Categories  Smart Trackers (new!) Deals Initiatives (new feature!) Deal Drivers   Takeaways: The launch of so many Insights in addition to long standing favorites like Win/Loss, diminishes the need to export data to spreadsheets or a BI tool. People, especially those that are new to Gong, are not 100% aware of all the available Insights. This was especially true for Whisper for Topics. Call To Action:Play along and listen to the call. Have fun playing Jeopardy! while learning.  Register for next month’s meetup, where we plan to have a customer tell us how they are driving success using Gong. Resources:  Link to the call  Join us for another meetup December 14th, 1PM E

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

Are you noticing that your screen-shares and presentations aren’t showing on the “Call page” in Gong? Are you importing your web conferencing calls from Zoom into Gong manually?If you answered yes to both of these questions, Gong is working as intended. When you manually import calls into Gong, the video and audio are uploaded but the screen-shares and presentations aren’t. To ensure that screen-shares and presentations are uploaded into Gong: 1) If you’re using the native Zoom integration, manually hit “Record to cloud” in Zoom. If there’s an associated calendar event for the call, we’ll import it. 2) If you’re not using native Zoom, add “assistant@gong.io” to the calendar event as a participant.  Both of these will record your call(s) and automatically upload your video, audio, and presentations into Gong!

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

If your Hubspot deals aren’t appearing in Gong, check two things:  Is the deal owner’s email address the same in Gong and Hubspot? Does the deal have a parent account associated with it in Hubspot? If you answered yes to both and the deals still aren’t appearing in Gong, grab a screenshot of a missing deal, then copy/paste the screenshot and the deal’s ID into an email, and send it to our Support team here. They’ll investigate further!

Hello - Can someone explain to me the number of contacts associated with deals and where it comes from.   In salesforce we have one name associated with an opportunity then of course there are others on the account.   In some of the deals I see in Gong I see 0 contacts, some show 1 and others show multiple.   I am trying to confirm 100% the source of truth for the contact data.   Is it pulling from the opportunity in SF, or the account or is it something else/different?   Thanks, Joe

Are you running into snags while installing Gong for Salesforce? In your company settings, under CRM > Select Salesforce > click the Install button under Gong for Salesforce.  Didn’t work? Go ahead and click the Install button in incognito mode. Here’s how: Open Google Chrome.The easiest way to open an incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). OR you can click on the the three vertical dots in the upper right-hand corner of your screen and select New Incognito Window from the list. After you install it in incognito mode, refresh the page. It may take some to sync with your CRM!Having issues with Appexchange?Here is the direct link to Gong for Salesforce V. 2.25

Hello,I am using deal boards more and more and find them to be a MUCH better way to track deals and review pipe.   One area I have not figured out about the integration with Salesforce is related to logged calls.   I have several deals with warnings showing up for a lack of activity but when I go into salesforce I can see that my sellers are logged calls where they leave VMs (for ex).   So I can see the activity but that is not funneling through into Gong and as a result my reps are seeing warnings when they are not really needed.   More so it causes a lack of trust in the data.    Is there any way to track this type of activity in Gong?Thanks,Joe 

Are you trying to sync the calendar events for your “Additional email addresses” in Gong? If your calendar integration (Google Workspace or Microsoft 365) is set to “Company-wide connection”, Gong will only sync your “Primary email address”. If you would like to sync a different email address with Gong: 1) You can switch your “Primary email address” in “My Profile”. For more information, check out our article here!2) You can move your calendar events from your “Additional emails addresses” to the “Primary email address'' you have connected to Gong. For more information on how to do that, check out the following link: Transfer Google calendars or events.