FOR GONG CUSTOMERS

We asked Gong staff, “If you could keep one workflow from Gong, which one would it be?”  Our Product Marketing Manager, Elvis, knew right away: ticklers.  They’re alerts that help you learn the real voice of your market. Elvis’s work involves gathering info from our market, customers, and prospects to support our go-to-market teams. Ticklers are how he cuts through the noise to find the market signals that matter.  Want concrete examples?This time last year, we helped field sales teams pivot into remote selling. Elvis used ticklers to inform our messaging to customers. He also used them to make sure the rebrand was adopted consistently and properly on sales teams.  I have my own version of a tickler for an internal initiative called ‘Belong at Gong’. I get notified when a call with ‘Belong at Gong’ in the title finishes, so I can stay up to date on the latest and greatest on what we’re doing for DE&I, and in the community. I also has one for Deal Drivers, a newer feature that I him

When we talk to sales leaders, it’s clear that they use Gong for deal forecasting, pipeline management, and COACHING.  Coaching is a very high ROI activity, and it’s also what most sales organizations try to be great at. If you can up-level all your people, you're going to be a more successful organization. I do this by leveraging Gong’s Coaching Metrics panel. It’s a page you should get to know and play around in. You can start by going to the Team tab, then to the Coaching Metrics on the left-hand menu. That will give you a view of your frontline managers’ coaching activity. I use this to quickly get a sense of whether managers are fulfilling coaching expectations.  Even if you’re not a sales director, this information can be relevant to you. When you have conversations with people across your GTM teams, talk about how to use Gong so they can get the most out of the platform. And it’s incredibly important to understand the platform if you ever have conversations around coaching! Help

Having trouble setting up your Native Zoom integration?If you've completed the integration steps and are still unable to complete the set up, there are three things you can do:In Zoom, go to Administration > Billing, and confirm that you have a Zoom Business or Enterprise license. In Zoom, check that the account or relevant group setting for cloud recording is unlocked. Confirm that there is a setting called "Audio Transcript" under "Cloud Recordings" in your Zoom instance and that it is enabled. If it is not there, reach out to Zoom Support to have them enable "Audio Transcript" on your "Cloud Recordings" settings. Try connecting again, and that should do the trick!If that doesn't fix things, submit a ticket to our Help Center and our Support team will be on it in a flash!