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How do you start your day with Gong? Tell us how! Respond to the thread below with your best-kept secret about how you use Gong to uplevel your CSM game. This contest is officially closed — but you can still share your tips and tricks with the Gong Community in the thread below! The first 5 people to respond with top-quality tips or best practices will win some exclusive vintage Gong swag. (Remember our old logo? Want it in your closet?) And…one lucky winner will get 30 minutes on Gong’s Head of Content Strategy Devin Reed’s calendar AND a feature on our LinkedIn page. Here’s how to participate: Write up a quick post (about a paragraph) about how you use Deals to support your coaching initiatives. You can also record a video, write a song, or get creative! For a second entry: Click the three dots on the bottom right hand side of your post and hit “Link to URL” Share your best practice with the link to your post and the hashtag #MyGongSecret on your LinkedIn. Submissio
What’s worse than trying to navigate your team and your business through highly volatile, uncertain economic times? Flying blind while doing it.Thankfully, we’ve put together a playbook around how we at Gong, are using Gong to track and stay ahead of the impact that macroeconomic risk will have on our business.You’ll learn how we’ve leveraged Tableau for ELT-level visibility, and 3 plays that your Sales and CS Leadership, Marketing, and Enablement teams can do today to mitigate risk, and pivot messaging. What are your strategies for tracking and getting ahead of macroeconomic risk? Let’s chat in the comments!
Hello - I am starting to get my arms around initiatives. One thing that would be helpful, and I don’t think too hard of an add, is giving longer time frames in the initiatives drop down. Right now I can see my initiatives by week, month but I really want to start seeing them over the course of a quarter so I can spot trends. Right now that is not possible. Image attached to show what I mean.
Hello - I really appreciate the win/loss data and all the ways you can analyze. However, I have multiple lines of business and the win ratios are very different. One LOB has longer sales cycles and are multi threaded and the other is much more transactional with single points of contact. As such, if I analyze all deals, the combined win/loss ratio gets skewed really fast and the data isn’t as meaningful. I would love to be able to have multiple win/loss “boards” just like I can have more than one deal board. As it stands now I need to keep adding and removing filters for each product family and then take screenshots if I want to share the data with others in the company. This would be a really useful add in my opinion. Thanks for listening. Joe
What does a day in the life look like for you? -Wake up ~5:30am-Start work at 6:00am (I work east coast hours)-Answer emails, prep for the day/week, organize, ect. -Join calls as scheduled-Lunch break and try to take a walk or do yoga-Afternoon work (meetings, pipeline building, ect)-Afternoon workout-Errands-Dinner and shows
Thanks for coming to our recent customer event - Train With Gong’s A(I) Team: Smart Trackers & Deal Boards. As promised, here are tips directly from the experts themselves. These tips will help you leverage Gong to effectively track and reinforce the adoption of your strategic initiatives at scale. Tips from a Sr. Product Marketing Manager @ GongI’m sure you’re thinking about all the different ways you can start to use Smart Trackers in your business already. So, I’d like to leave you with a few actionable tips so you can get started leveraging Smart Trackers ASAP.If this is the first time that anyone in your company has used the feature, a business admin will need to unlock it first.Unlocking smart trackers enables us to prepare your calls so that they can be used to build the tracker’s AI model. This process takes up to 2 days. When the processing is done, you’ll be notified by email and can start building your first smart tracker.This model needs at least 500 calls in the system
Post Christmas, I was reviewing deals from my team that were still listed as closing in 2022. Trying to find the loose change in the couch before year end. I came upon the Assist Beta, clicked on it then started poking around. I saw a deal where some follow-up was recommended and noticed an email from a customer who was asking for info from my team so they could process a PO. Two days had gone by and it was now Dec 28. My seller was OOO so this request was missed. If it wasn’t for “assist” I never would have seen the request and been able to respond. I would love to hear from others - sellers or managers as to how you are using “Assist.”
I’m doing our end of year metrics and have decided to focus on three areas moving into 2023: More than 4 engaged contacts before our technical eval sales stage, ensuring that we are addressing budget before this same stage, and ensuring we are discussing quantifiable metrics for a successful implementation.BUT…I want to raise enthusiasm. Has anyone done some kind of gamification, perhaps for 30 days, that really got people hyped up about their usage of Gong? Extra applause if it involves building out a “best of” library…. Thanks in advance…
🎶 On the eleventh day of Gong, my sales rep gave to me, coaching best practices for my Sales stra-te-gy! 🎶 Good news: Frontline Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier! From Visioneer @Train the Sales Trainer, get the seven-rule sales coaching formula for role play. Check out this stellar resource from Visioneer @Matt Green on building Sales career paths for your team! From Visioneer @Andrew O'Driscoll, these are the 7 tabs in Gong you need to run an effective 1:1! Visioneers like you have had lots of coaching best practices to share - feel free to add your tips in here too! Coach like an all-star with this Modern Coaching playbook. Have you joined the Frontline Manager group yet? It’s a Visioneer Community favorite. Join a conversation or start a new one! Gongster @Chip Grossman shares his not-so best kept secrets like how to coach on your
🎶 On the twelfth day of Gong, my sales rep gave to me, executive best practices for my sales stra-te-gy! 🎶 Before we go on our merry way, we’d like to share some of our favorite best practices from executive leaders, for executive leaders. This playbook is the kick-off tool you need to get you thinking about the sales decisions Gong can help you solve. Get leadership strategies and best practices here. Only have 10 minutes? Take this course to learn high-impact tips for executive sponsors to maximize your Gong rollout. @Kelly Wright knows how to run go-to-market. You’ll be on the edge of your seat reading her blog, The Edge. In many cases, the key to unlocking the potential of your product is Customer Education. Hear from @Eran Aloni the three reasons why advanced customer education is crucial for your business. This one’s for those “We have a problem…” moments. From VP of Sales @Bob Spina, get the five-step framework for keeping business on track during challenging macr
🎶 On the tenth day of Gong, my sales rep gave to me, Gong Assist for my sales stra-te-gy! 🎶 Get up to speed on the world’s most intelligent task master! If you love learning, you’ll crush through this Gong Assist course in the Gong Academy! Assist Hub is your one-stop-shop for prioritizing and acting on deals, so you can keep your pipeline moving and meet your quota. Here’s an Assist Hub how-to from our Help Center. Not sure how to maximize Assist? Here’s everything in the kitchen sink on how to use Assist in your life. If you’re not already using Gong Assist, make sure to sign up for the beta program. Join this LIVE Gong Assist Training to learn how to work smarter, not harder with Assist. Time kills all deals. Learn two Gong Assist workflows for driving deals and making sure that nothing slips. With Gong Assist, you can save money on that virtual assistant you were planning on hiring for year end! How does Gong Assist make your life easier? Let us know in the commen
🎶On the ninth day of Gong, my sales rep gave to me, CSM best practices for my Sales stra-te-gy! 🎶 Good news: Customer Success Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier! If you want to learn best practices around reviewing calls, reviewing deals, finding calls and tracking your progress in Gong, this one’s for you. Sign up for a Live Getting Started with Gong training session here. Looking for self-paced training specifically for you? Check out this course to learn key CSM workflows in Gong and get tips and tricks from the pros along the way. CS Leaders, we didn’t forget about you! Check out this course to learn how to effectively forecast risk, coach your team, and get new hires ramped up fast! Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on this Gong Quest for CSMs! Want to kn
🎶 On the third day of Gong, my sales rep gave to me…Gong data for my revenue strategy! 🎶 Cozy up by the fire 🔥, grab a mug of hot chocolate ☕️, and dive into our Gong Data resources, including meetups, groups, courses, and more! Learn how to leverage Gong data with this course in the Gong Academy here. Want to know how your Gong rollout is being adopted by your team? Check out this quick course in the Gong Academy! DYK: Visioneer @Andrew O'Driscoll hosts a monthly meetup for Data in Gong! Join the Data in Gong group for meetup updates and recaps: https://visioneers.gong.io/groups/data-in-gong-78 Register for our next meetup on 12/14 at 1:00 PM ET: https://visioneers.gong.io/events/12-14-visioneer-community-meetup-for-data-in-gong-79 Browse Gong date-related questions and answers from fellow Visioneers here. How are you planning to use Gong Data in the new year? Let us know in the comments, and be sure to check out all 12 Days of Gong resources here!
🎶 On the seventh day of Gong, my sales rep gave to me, Deal best practices for my Sales stra-te-gy! 🎶 Gong without Deals is like cookies 🍪 without hot chocolate ☕️ — they’re just better together. Check out the best-of-the-best Deals content from Gongsters and your Visioneer peers while you enjoy your cookies and hot cocoa this holiday season: Here are 10+ Deals best practices from @David Roi, @Viktorija, @Kayla Kuzer, @SaaS Revenue Guy, @Jacob Walker, @Ezz24, @Alex Heller, @Susan Kilcline, and more! How a Sales Manager at Centrical uses Gong to understand why deals are stalling How a Sales Enablement Manager at Accredible uses Gong to track MEDDPICC methodology adoption in deals How a Sales Director at Occupier uses SPICED + Gong's deal boards to recognize patterns and pressure test deals How a Sales Director at Alpine IQ uses next steps and deal warnings in Gong to stay on top of deals and frame follow-ups How a Sales Director at NYSHEX uses next steps, d
🎶 On the eighth day of Gong, my sales rep gave to me, MORE Deal best practices for my Sales stra-te-gy! 🎶 If you were hoping for some more Gong Deals content…it’s your lucky day! On this day of 12 Days of Gong, we’re featuring all of the Deals content specifically from our Gong Academy. By the time you finish taking all of these courses, your Deals skills will be brrrrrrrrilliant! ❄️ Ever wondered what a day in the life using Gong should look like for your role? Join a live training session for a deeper understanding of best-in-class workflows so that you and your teams can close more deals. Check out our live training library and sign up for an upcoming session Frontline Managers — get Gong certified! Master your craft at managing your teams, deals, pipeline, and forecast using Gong. Learn more about the FLM Gong Certification here. Operation: Presidents Club! Set yourself up for success and brush up on your Deals knowledge. Give yourself a quick refresher on reviewing pi
🎶 On the sixth day of Gong, my sales rep gave to me, Gong Forecast for my sales stra-te-gy. 🎶 With Gong Forecast, your deals will be as clear as ice. 🧊 If this is your first time hearing about Gong Forecast, check out this update to learn more and request to see it in action. Want to know how Senior Director of Sales @Ken Edwards uses Gong to boost forecast accuracy and deal management at Uberflip? Peer into Ken’s in-depth weekly routine in Gong. See Gong Forecast in action! Learn how Gong Sales Manager @Drew Wills uses Gong to drill into forecasted deals to see a full and clear reality in this episode of How Gong Uses Gong. Forecasting isn’t just for Sales. Learn how Gong Senior Director of RevOps @Shantanu Shekhar leverages Gong to bring a blend of data and reality to his perspective in leadership forecasting conversations in this episode of How Gong Uses Gong. Managers, get excited! Rolling up an accurate forecast just got a whole lot easier. From Gongster @Andrea Cantrel
🎶 On the fifth day of Gong, my sales rep gave to me, tools for up-leveling my Gong stra-te-gy! 🎶 With a new year just around the corner, there’s no better time than now to start thinking about your goals. And if your goal is to take your Gong expertise to the next level (which it totally should be!), we’ve rounded up the tools you need to set yourself up for success in 2023: Looking to show off your Gong skills and boost your career? Become Gong certified and join an elite group of Program Managers and Frontline Managers! Learn more about the Gong Certification Program here Join the Gong Program Managers group to connect with and learn from fellow Gong Admins like you Join the Frontline Managers group to connect with and learn from fellow FLMs like you Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on one of our Gong Quests! Begin a Gong Quest on Gong for Salesforce, Gong for CSMs, and Managing Econ
🎶 On the second day of Gong, my Sales rep gave to me, Gong Macroeconomic Trackers and a revenue strategy! 🎶 Don’t let the current macroeconomic climate knock your holiday spirit. Here are a few strategies and tactics you can implement to mitigate macroeconomic risk in your business as you head into next year. Get Gong’s playbook for tracking and staying ahead of macroeconomic risk, shared by our own Senior Manager of Value Insights @Sunny Huang, here. Learn Gong’s VP of Strategic Sales @Bob Spina’s five-step approach to reshaping your sales strategy for the macroeconomic climate here. What strategies or tactics in Gong have you implemented to mitigate risk and keep business on track?Let us know in the comments, and be sure to check out all 12 Days of Gong resources here!
🎶 On the first day of Gong, my Sales rep gave to me, a Smart Tracker for a revenue stra-teg-y! 🎶 In case you missed it, we launched Smart Trackers so you can quickly and easily train our AI engine to accurately track more initiatives without hours of QA. Read up on Smart Trackers and watch a tutorial here Learn how to start creating Smart Trackers here See how Visioneer @Andrea Ihara uses Smart Trackers to engage new sellers here And don’t forget about Initiatives, which lets you see who’s using your latest messaging and who needs encouragement. Check out the Initiative board and take a tour here See you tomorrow for Day Two of 12 Days of Gong! ☃️
The holiday season is a time for reflection...and 2022 was quite a year! Here at Gong, we looked back through our best content and wrapped up the gems you may have missed. For 12 days, starting December 1st, you’ll find “best-of 2022” content from the Visioneer Community and the Gong Academy. These 12 days will be packed with a little something for everyone: Deals, Trackers, Data in Gong, productivity hacks for Sales Enablement Managers, Frontline Managers, Executives, and more! Don’t miss (twice) these roundups from the Gong team and your Visioneer peers, perfectly paired with eggnog and holiday cheer. Start the holiday season right and come back here every day for new (-ish) content curated just for you. After all, it is the most wonderful time of the year! Day 1: Sleigh all day with Smart Trackers & the Initiatives DashboardDay 2: 🌲 Fir-get about surprises with our Macroeconomic TrackerDay 3: 🪵 Yule be blown away after learning what Gong Data can do for youDay 4: Ready to sp
How Gong Uses Gong: [ABM Manager] Using Love Moments to Create Compelling Messaging and Drive Human Connection With Future Customers
On today’s episode of Gong on Gong, ABM Marketing Manager @Corrina Owens shares how they use Gong to capture "love" moments to create compelling messaging and drive better human connection with future customers.Watch the video here! https://unlock-potential.gong.io/abm-manager-using-love-moments-to-create-compelling-and-drive-human-connection-with-future-customers/1337884
On today’s episode of Gong on Gong, Customer Success Operations Program Manager shares how they use Gong to see the entire pictures of the state of their customers and quickly identify top goals with new customers to reduce time to value. Watch the video here! https://unlock-potential.gong.io/success-operations-using-gong-to-remove-data-silos-reduce-time-to-value/1405480
How Gong Uses Gong: [Sales Enablement Manager] Uses Gong To Track and Influence Trainings to Drive Successful Adoption
How Gong Uses Gong: <Insert title of the video here> On today’s episode of Gong on Gong, Sales Enablement Leader Roxi Ameri shares how they use Gong to track and enforce trainings in both sales reps and leadership that lead to successful adoption. Watch the video here! https://unlock-potential.gong.io/sales-enablement-manager-uses-gong-to-track-and-influence-trainings/1393992
How Gong Uses Gong: [Revenue Operations] Using Gong to Bring Data and Reality into Leadership Forecasting Conversations
On today’s episode on Gong on Gong, Senior Director of Sales Strategy @Shantanu Shekhar shares how they use Gong to to bring a blend of data and reality to their perspective in leadership forecasting conversations. Watch the video here! https://unlock-potential.gong.io/revenue-operations-using-gong-to-bring-data-and-reality-into-leadership-forecasting-conversations/1290307
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