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Hi All,Looking for your creative tips or solutions if you’ve integrated power dialers, developed agentic workflows, or otherwise - specifically for a use case of making full funnel AE’s more efficient balancing call time across funnel management and maintaining speed to first call (beyond leveraging automated email sends with Engage flows)Thanks! 

Hi Gong community,  I have a question related to slide usage tracking. I’ve explored a few ways but they don’t work very effectively.  Use “smart tracker” - it doesn’t capture slide titles, only voices  Use slide titles filter to search - it only captures some words in the title, not all. Sometimes it works and sometimes it doesn’t Someone in the community suggested to ask Sales to read out the title and have smart tracker tracks it, but I don’t think that will work on our end. Any suggestions on how to track slide usage effectively? Thank you!

The Latest and Greatest News in Gong Customer Training Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.SDR usage increases 45% QoQ if they take 1 course in Academy!AEs taking 10+ academy courses yield a 71% uptick in their Gong user adoption QoQ! New ContentThe Education Design team has been hard at work developing new live training offerings and some fantastic new self-paced courses available in Gong Academy. Check them out! StreamliningThe EDU Design team has been focusing on streamlining the learning experience as a whole so when users arrive at Gong Academy they have a clear path on the next steps. Whether just getting started, seeking to get certified, or looking to level up your knowledge - we have you covered. New CertificationsNot 1, but 2 new certifications for managers rolled out this quarter! Get the most out of Pipe Gen outc

At Gong we know that sales success doesn’t just happen—it’s built through knowledge, skill, and a strong foundation in proven strategies. The Gong Customer Education team has been hard at work building new content to help equip you with the tools, techniques, and confidence you need to take your sales teams and processes to the next level.Check out the new Manager certification or look closer at a new Enablement path to get your sales teams moving in the right direction. There is sure to be something for everyone! Manager Foundation Certification (Don't wait, get certified) Multiple courses were built and modified to cover all the topics a Frontline Manager needs to get the most out of the Foundational coaching aspects of Gong. Enable, Engage and Forecast are coming soon! Engage Gong Anywhere video Switching back and forth between tabs and juggling multiple systems can really take a toll on building your sales pipeline. Work smarter, not harder, with Gong Anywhere - Gong's Chrome Exten

We are starting to mine our internal calls and emails to personalize some of our outreach to similar companies of current clients and closed-lost opportunities and are starting to scratch the surface with our Account AI summaries.  Questions for the community - what prompts have you seen as most successful for similar initiatives that you may be trying within your own organizations?  Have you seen more success in mining data from long-term existing relationships or from more recent wins and losses?

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback: Explore frameworks for asynchronous feedback and live coaching conversations📈 Driving performance: Master Gong’s foundational features to build consistency and confidence across your team📅 Building a coaching cadence: Set up a repeatable coaching motion that fuels long-term success This is the first in a series of certifications built specifically for frontline managers.👉 Want us to keep you posted as new certifications drop? Get on the list! Ready to get

 Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows.The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view How to add to flow from accounts view How to add to flow from Salesforce How to create saved filters from people view How to create saved filters from accounts view How to execute email tasks from to-dos page How to execute call tasks from to-dos page How to use templates and blocks from Gmail How to view digital interactions Interested in other topics for a Click-by-click video? Drop it in the comments! 👇

Hey Everyone, I have tried a few times to get a good URL for a site search engine in my google Chrome. Has anyone had success with this? I haven’t been able to figure it out, but wanted to see if anyone had any experience there.   

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement?  How can I evaluate the effectiveness of my team’s outreach? How are my team’s flows performing?  Who are my top performers and what are they doing differently? Go ahead and jump right in! ✨➡️ Start course

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

I adapted Gong’s BINGO card for conversation intelligence as part of our rollout enablement and went over really well with our users! I’m looking for something similarly fun & engaging for Deals. Has anyone had a fun and successful enablement rollout for Deals? What did you do? 

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA    

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

We try and send out a weekly tip to remind our team of all the ways they can use tools in our tech stack.  This week, we are playing with the Halloween theme.  We pulled a report from Gong on which reps are ‘ghosted’ the least and then shared some tips on what to do when you’ve been ghosted… including the use of Ask Me Anything (why isn’t this prospect responding?).    Who doesn’t want less ghosting but more BOOOOkings right?  It’s tough to come up with fun content for these emails every week- anyone have ideas they have used to send out weekly tips on Gong?? Can you share?

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track.  The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals.  The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities.  Gong's ana