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On today’s episode of Gong on Gong, Customer Success Enablement Manager @Vanessa Gabor shares how she uses positive manager feedback in Gong to scale message adoption and enable her teams to handle renewals and upsells. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to use advanced call filters to scale your efforts around sharing best-in-class calls! How are you leveraging advanced call filters in Gong? Let us know in the comments below! Fun fact about Vanessa: she and her fiancee have been nomadic for the last year, living in different places for 2-3 months at a time! Vanessa’s challenge: Scaling efforts around sharing best-in-class calls Vanessa’s superpower: The ability to leverage manager coaching to surface specific calls “I'll use this when I'm looking for A-plus calls to build up our library or trying to capture trends around the best ways to handle a renewal.” Vanessa’s workflow: Toggle to the Calls page Use additional filters a
Are you a Salesforce user? If you haven’t already connected the Gong App for Salesforce, you’re missing out! The Gong App for Salesforce helps you turn your sales conversations and indicators of customer health into valuable reports so you can get visibility into your deal processes and risks. The best part? It’s all done within Salesforce automation engines.Get the app!
Wish you knew how to have more meaningful conversations with prospects so you could close more deals, faster? It’s your lucky day, my friend. Our partners at the Sales Impact Academy (SIA) are making their course, “Sales Conversations that Win” available to Gong Community members (including you!) for free. In this live, expert-led course, AEs and BDMs will learn how to: Improve conversations with prospects to drive momentum during the sales cycle Better understand prospects’ pain points and value drivers Create more revenue opportunities via referrals and customer advocates And that’s just for starters. This is an outstanding chance to boost your skills and learn from some heavy-hitting sales experts. Space is limited. Reserve your spot HERE.
Happy Valentine’s Day, Gong Community! 🥰💕 While you’re enjoying your box of chocolates and conversation heart candies (do people actually eat those?), I’m here to fill you in on what (and who) is new in the community this month. What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Peguy @Sree Kamireddy @RJ Bravo @Nate Taylor @Jenelle Taylor @Mandi @Ziv @Rotem Maller @Alberto Arranz @Shif Arad @Gabrielle Boland @Bobby Sladek @Alex Reyes @Hunter McCoy @Katie Paul @Ian Pratley @Francisco Morais @Amber Williams If you’re tagged above, please share in the comments below: What’s one thing you’re loving this week? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the Community Got plans on February 23rd? Well, now you do! Calling all Gong customers in EMEA! Join our rockstar Community member @Vinit Patel for our first-ever virtual Community meetup on February 23rd at 2
On today’s episode of Gong on Gong, Commercial Customer Success Manager Jack Judge shares how he uses comments in Gong as a system of record to help get better visibility into what’s important to his customer and effectively collaborate cross-functionally. Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to keep track of important customer information and share it efficiently across your organization! How are you leveraging comments in Gong? Let us know in the comments below! Fun fact about Jack: he knows how to breakdance! Jack’s challenge: Keeping track of customer information and sharing it with his team Jack’s superpower: Using comments in Gong to get visibility into what matters to his customers “The ability to leverage comments allows for everyone who is involved or will be involved with this customer to have the same qualitative understanding of what is most important to them.” Jack’s workflow: Open a call from the Gong homepage
On today’s episode of Gong on Gong, Director of Product Marketing @victoria.chernova shares how she uses Gong to create effective messaging, measure adoption, and uncover the market’s response. Marketers and non-marketers alike, this one’s for you! Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to get the blueprint for creating messaging that resonates and drives revenue. Victoria’s challenge: Hearing from customers without needing to ask for face time. “Prior to Gong, I had to rely on a very small sample set. With Gong, I can hear from dozens of customers at twice the speed.” Victoria’s superpower: The ability to get closer to the customer (and therefore getting closer to the revenue) “The best messaging is rooted in customer research. Messaging won't resonate, drive leads, or help your field teams close deals if it's not rooted in customer reality. Great messaging identifies and names a customer's pain, and what's even more powerful is if we use their o
This year, one of my goals is to establish a more consistent morning routine. Now that I have a new puppy, I've had to shift my routine a bit to make sure that she and I are both taken care of before I start work in the morning! One thing I've been trying to do more of in the mornings is practice gratitude. I recently bought the Five Minute Journal and have been writing down three things that I'm grateful for and a couple of daily affirmations to help positively shape my day. What is your morning routine? What are the things you do in the AM that help you get ready for the day? ☀️
You know how good winning feels. But how does it sound?? This video on the Gong LinkedIn page has me feeling super hyped and wondering what winning sounds like to you. To me, it sounds like Alex Toussaint saying "Feel good, look good, do better!" as I finish a super hard Peloton ride. I also loved this comment from Caleb Norris on that LinkedIn post:"It's that random interrupting "YES" when you're on a training call, and you look up to see one of your SDRs fist pumping because they just had a prospect agree to a demo! It never gets old!" So...what does winning sound like to you??
Hey there, Gong Community! Where did January go?? 😱 I hope the first month of 2022 has been good to you all. At the end of each month, I always like to look back and reflect — so here are a few highlights from our Community over the past couple of weeks! What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Danial Ali @John Kane @Lindsay Winters @ZHG @Dan DiBlasi @Kyle McGanty @Hetal Parikh @Jeanne Kiernan @Bridget Guinane @Morgan Bradshaw @Alex Henson @Neil Howton @Tom Siddiqui @Mandy Mellum @Karen Lynch @Nicole Hayes @Victoria Brady @Connor Armstrong @Kelvin Azanama @Tracy Rebentisch @Heath Howland @Stacie Lewis @Jason Laronde If you’re tagged above, please share in the comments below: What’s an accomplishment (personal or professional) that you’re proud of from the month of January? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! Shoutout to @Nick Hatley, Head of Sales at D
Over the past year, you’ve probably seen no shortage of content quantifying the impact the great resignation/great reshuffle has had on organizations. Here at Gong, we’re all about unlocking reality, so we put together a short 5 minute survey to understand how sales organizations can address this challenge and better support their sales talent. Why do you pursue new opportunities? What matters the most when considering them? How can your current organization can better support you?If you have 5 minutes, we’d love to get your perspective. Your invaluable input will help shape the sales organizations you work for now, and in the future. Take the survey Learn more about Revenue Intelligence
Hey folks! I’m curious — what are some of your favorite Sales/Revenue Intelligence/general career growth podcasts? Drop some recommendations below! I’m tagging in @Amanda Birkinbine, @David Wong, @Cissa Dieleman, @pgoodlin, @jesskennedy, @Kat Olarte, @Kevin Murano, @Mike Cardno, @Ann Guy, @Chris Becker, @Bill Hansen, and @Vinit Patel to kick off this thread. (Totally unbiased opinion, but I think Reveal: The Revenue Intelligence podcast is pretty great @Devin Reed @Sheena Badani )
Did you end 2021 with the numbers you’d envisioned? If not, I’ve got some tips to share. In sales, there are always peaks and valleys. Sometimes it feels like an energizing walk on a sunny day, and at others, it feels like an uphill trudge. When things are going well, it seems like the good times will never end, but sales slumps happen to the best of us. Your sales slump, your spirits slump, and it’s an all-around bummer of a situation. The magnificent sevenIf you’ve been there before, or are there now, there are seven questions you can ask yourself to help turn things around. Each answer contains information that’s vital to getting (or remaining) on track and avoiding sales slumps in the future: What was the general situation around your last slump (think of risks, market context, company/team dynamics, etc.)? Is that comparable to what’s happening now? How did you eventually turn things around? What worked and what didn’t work? Would any of those ideas or tactics be useful i
On today’s episode of Gong on Gong, Mid-Market Manager of Customer Success @Devon Kirschmann shares how she:Uses Gong + Gainsight to rapidly and efficiently assess risk for effective 1:1s Launches strategic initiatives from rollout to impact validation. This is one you’ll definitely want to read (and if you’re a Gong customer, make sure to watch this super-detailed video!) Fun fact about Devon: Her life is consumed by her precious french bulldog named Remy. Devon’s challenge: Removing redundancy, having impactful meetings, and ensuring that milestones with customers are focused on moving them forward in that maturity. Devon’s superpower: X-ray vision. 😎 "I can see through the noise in the fluff to quickly identify risk, arm myself with the right context, and game plan with my team." Devon’s workflow for risk assessment Get up to speed on where her accounts stand. “This enables me to focus my 1:1's on the path forward versus reflecting on the past.” Leverage tools harmonious
Hey there, Gong Community! I hope everyone’s year is off to an awesome start so far. As we get into our groove this week, I wanted to catch everyone up on what’s been happening in our Community over the past couple of weeks! What’s new with you Let’s give a warm welcome to a few of our newest Community members! @Matt Wilkinson @Andreas Kummerling @Mark Shed @jamesofczar @David Lee Heyman @Chad Skinner @Anna Coyle @Shawn King @Mark Tarica If you’re tagged above, please share in the comments below: What’s one new thing you’re hoping to learn this year? Friendly reminder to head on over to our Introductions thread and tell us a little bit more about you and what you do! What’s new in the Community Wanna know what our favorite Native Zoom hack is? Make sure you read Winnie Nguyen’s Support Tip of the Week before your next meeting! You know that in Sales, there will always be highs and lows. But if you ended 2021 in a valley rather than on a peak, our VP of Strategic Sales Bob Spina ha
How Gong Uses Gong: Using a Renewals Deal Board to Strategize and Drive Value with Customer Account Executives
On today’s installment of Gong on Gong, Customer Success Manager Claire Malik shares her secret sauce for bringing in her largest renewals! Read on (or if you’re a Gong customer, watch this video!) to learn more about how Claire prioritizes her renewals, uses Gong to get behind the scenes of all her account conversations, and determines how she plans to proactively work with her CAEs to close deals. Fun fact about Claire: she lived abroad twice in her early twenties despite never having traveled out of the country before! Claire’s challenge: Staying organized and strategizing on large accounts given how many contacts she has to manage. Claire’s superpower: Understanding how to help her Customer Account Executives identify growth opportunities by listening to recent engagements in Gong so that she can tactically support them. Claire’s workflow:"I start off in my renewals deal board and prioritize my largest renewals. Next, I look to see if there are warnings associated with the accoun
2021 certainly had its ups and downs, but we're choosing to look back on the ups. What are some of your professional (or personal) highlights from 2021? Mine are joining the awesome Community team at Gong and spending more time outdoors than I did in 2020! 😁 This photo is from a hike I did up to Lake 22 in Washington earlier this year. Feel free to share a photo of a highlight reel moment from this year!
Wow! We had a fantastic turnout for our Gong for Salesforce Level Up Live and received some amazing questions! Thank you to everyone who attended and made this a great training! During this Level Up live, we walked through how users can leverage Gong for Salesforce to help enrich Salesforce data with conversational data from Gong. This powerful integration is helping to paint a clear picture of what’s really happening in the pipeline for sales and operations leaders who live in Salesforce. Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started! Click here to watch the recording on the Academy! Frequently Asked Questions: Q: What is Gong for Salesforce?A: Gong for Salesforce is a managed package application that enriches your data in Salesforce with Gong’s conversation data to get the insights you need to make better decisions and close more deals. Q: How does it work?A: Gong creates a custom object in Sale
Happy early new year! While you’re (hopefully) catching up on some rest and relaxation before 2022, I’m here to catch you up on what you might have missed in the Gong Community over the last two weeks. What’s new with GongHere are some of the latest product updates (requested by YOU!): Secure dynamic consent links Zoom and Google Meet users can now use the consent page with dynamic links to generate a unique meeting link for every call. Search with ease: Manage Fields Easily find custom fields in your Salesforce settings with the search bar on the Manage Fields page in your CRM settings! Custom date ranges in Deal Boards (we’re really excited about this one) You can now select custom date ranges in Deal Boards to unlock the reality of your pipeline — this is big news if you operate on a non-fiscal calendar or just want to drill down into specific dates. Thank you as always to @Gregory Mayer for keeping us in the loop with monthly product updates And if you missed
During this Level Up live, we demonstrate the value that Gong’s AI & ML can provide to your business.As a recap, here is what was discussed in the session: A Gong Customer’s story of success using Topics to increase win rates Demo of Topics in the platform How Topics can help your business Next steps! Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started! Click here to watch the recording in the Academy! Frequently Asked QuestionsQ: What is a Topic?A: A Topic is simply how a person shapes their conversation, and the collection of topics they put it into a conversation is how they structure that overall meeting. And since our AI & machine learning algorithm identifies patterns and trends in common talk tracks across your organization, Topics are unique and specific to your company. Q: Where can I see Topics?A: Reviewing a Call, Calls page, Team > Stats page, Account, and Whisper. Q: How the
I recently had the privilege of offering a short live session on Collaboration during Gong’s Customer Training Day. I wanted to put all of the key lessons here as well so that you could enjoy them and add to what I’ve started for all others who could benefit from this. The workflows span Account Collaboration, Call Collaboration & Bringing Content Out of Gong and for each one I’ll talk you through the how and then the why so that you can integrate it into your existing workflows. Account: Just like you can comment on calls (detailed below) you also have the ability to leave a comment on the account page. As a reminder you can access the account page via the Deals tab or by searching for the account in search bar on the top right of Gong. Click the activity bubbles for this view and then Review Account to get to the Account Page Once there, whenever you hover over a piece of activity on the preview timeline on the bottom left, you’ll see the option to comment. Clicking this button
Thank you to our raving fans who joined us for our last Product Buzz Live of 2021! To keep the excitement and conversation going, we wanted to provide a quick recap of some questions we received during the session. Take a look, and then refer back to this resource as you start to utilize Gong’s awesome new features! Miss the live Product Buzz? No worries! We’ve got you covered! Here is the recording of the full session! Can you set the requirement for viewers to identify themselves org wide?Yes, you can! That option lives in the Data Protection & Privacy settings area right below where you set the default and max share period. Are you able to save these insights + their filters to refer to again and again?CRM filters won’t stick on the insights page. You can, however, apply a saveable filter across an entire deal board by clicking the three dots in the top right corner of the deal board > Edit Board Could you define multithreading as it relates to insights?Multi-threading m
Hi Everyone!Caroline Anderson previous SDR now CSM shares how she leverages Gong to gain a full understanding of an account’s engagement history and narrows in on persona-based topics to craft individual messaging and have value add conversations with her contacts.V00:11 Caroline’s Fun Fact00:14 Caroline’s Gong Superpower Which Helps Her Prospect Efficiently Into a Transitioned Account"Navigating a newly transitioned account can be tricky and time consuming. With Gong I can easily gain a full understanding of an account's history"00:35 Caroline’s Workflow Is a Top Down Approach"I search for all calls in the calls tab. I then select the account name which drives me to the dealboard. From there I can start to gain a deeper understanding of this account."01:06 Dialing Into Key Interest On an Account" I type in the word "pain" in the search bar to help me dial into what the prospect cares most about."01:43 Identifying an Account’s Needs to Create Targeted Messaging For Outreach and Value A
tl;drTop three moves of an inspiring SDR manager: Support, motivate, empower, trust, and challenge your people. Care about their mental, physical, and emotional well-being. Reframe your past hurdles in a productive and positive light and help others do the same. I knew one month into my first Sales Development Representative (SDR) role at Glassdoor in 2015 that I loved being part of leadership. The hiring manager, Marie, (my now mentor and a dear friend) took a chance on me when I had zero tech/SAAS/SDR experience. Marie transformed my life as an SDR and a human being by providing inspiring leadership. It came in the form of support, motivation, empowerment, trust, and challenges. Marie took a genuine interest in my whole being—in my mental, physical, and emotional health. She encouraged me to take vacation days and mental health days, knowing I would be a much stronger salesperson, leader, and teammate if I cared for myself outside my job. Through her actions and compassion, she
Assess how far your organization has to go to unlock reality and reach its full potential. Use Gong’s Revenue Intelligence Maturity Assessment to determine your Revenue IQ and reveal opportunities across your deals, markets, and teams.Highlights include: Overall “IQ” score to quantify your organization’s maturity Individual category scores to help prioritize what areas should be top of mind for your teams Recommendations for each area on how you can up-level your organizations Take the assessment to calculate your Revenue IQ! Learn more about Revenue Intelligence
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