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For your business to successfully and sustainably retain and expand revenue from customers, those customers must realize measurable value from their usage of your product. This is customer success. This measurable value should be packaged as Value-based Outcomes that your sales and post-sales teams can prescribe, agree, deliver and verify with your customers. This cycle of prescription, agreement, delivery and verification of Value-based Outcomes is known as the Customer ValueCycle and is the power that drives a best-in-class Net Dollar Retention engine. In this Supercharge Series video from Gong partner Valuize, you’ll learn how Gong intelligence can be used to track the execution of the Customer ValueCycle by your teams and help measure progress towards outcome achievement by your customers. Valuize Founder & CEO, @Ross Fulton, and Industry Principal, Anthony D’Auria, share 3 actionable tips that enable Gong to maximize Net Dollar Retention in your business and become integral to

Thanks to everyone who joined us this morning for our AMA about AI and Gong with Gong CEO @Amit Bendov, moderated by Udi Ledergor. Here are just a few of the insights Amit shared:  AI isn’t replacing Salespeople. It’s supporting them. It’s helping you automate redundant, mundane tasks, giving you more time to do the parts of your job you enjoy most: helping your customers solve their problems. AI should help you in the background. Just as people aren’t required to develop special skills to drive a Tesla, AEs and ICs shouldn’t have to stay ahead of the AI curve to benefit from it. AI should serve as an assistant to help you automate mundane tasks, surface and prioritize your most critical actions for the day, and give you insights that help you make more informed decisions. The most important skill for sellers is problem-solving; understanding a customer’s business and delivering value by helping them solve problems. Focus on these skills, and let AI help you in the background. Gong

Thanks for coming to our recent customer event, Championship coaching: How to lead better 1:1s with Gong! As promised, here are tips to help you leverage Gong to devise a blueprint for better 1:1s. Efficiently do the pre-work required to understand skill gaps and earn the right.  BEFORE: Here’s how to take 5-10 minutes to prep for a 1:1 Isolate what matters most. If everything is important, nothing is.  Identify Deal drivers - across your team, which sales skills have the biggest impact on success? Examples from healthy deals: a next step on the calendar, the client is responsive and engaged, you are multi-threaded into multiple champions, and we’ve talked about pricing early. If you don’t know where to start…check out the interaction tab Worth exploring and discussing more than 1 option here before deciding on what to partner with your rep. Ideally, improving in this area gets your rep one step closer to a career goal/aspiration they have.  Align on what great looks li

Welcome to season one, episode three of Visioneers TV featuring Abhishek Humney, Revenue Enablement Manager at Postman!  On this episode, Abhishek takes a deep dive into the secret sauce that’s been helping Postman’s Sales team hit their numbers.  Fun fact: Abhishek was the winner of the #MyGongSecret for Deals contest! This was his winning submission.  Here are just a few of things you’ll learn from this video:  How Postman uses Gong to standardize their certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of their initiatives.  How to use Gong to track deals, wins, and losses with custom dashboards How to use Gong filters to analyze sales metrics and capture winning competitor mentions How Postman uses scorecards and best-scored calls as the curriculum in their training library.  How Postman encourages reps use Engage (previously Assist) Let us know what your biggest takeaway was from this video and what kind of conte

Welcome to season one, episode two of Visioneers TV featuring Tristan Deschler, Director of Sales at Fairmarkit! In this episode, Tristan shares how he uses Gong Deal boards and Gong Engage (previously Assist) to organize and prioritize his deals during a typical day in the life in Gong.  Here are just a few of the tips Tristan shared during our conversation:  Use Gong as a productivity tool. Integrate Gong with Gmail and Slack to stay organized and reduce admin time. Organize your deals by stage. In this video, Tristan shows you how he organizes his deals in Gong, which helps him prioritize and move them across the finish line. Take the time to make a workflow that works for you. “Closing deals is awesome, but it’s important to spend less time on the tactical stuff so you can spend more time focusing on things outside of deals.” Free up time to maintain good mental and physical health so you can bring your best self to work!  Watch the episode with Tristan, then let us know what y

Welcome to season one, episode one of Visioneers TV featuring @Courtney_Mirakl, Director of Sales Enablement at Mirakl! On this premiere episode, Courtney shares her best tips and tricks for fellow Sales Enablement Managers who are rolling out and tracking the adoption of Gong at their organization.  Here are just five of the countless nuggets of gold that Courtney shared during this interview:   Make a launch day checklist. Courtney’s checklist consisted of calendar blocks, email drafts, Slack drafts, screenshots of the tasks that her Gong implementation partner had outlined for her, and lots of coffee. Train your teams early on to overcome potential challenges. For example, Courtney made sure that her team knew exactly what to do if their prospects owned the calendar invite.  Use previous Gong users at your organization to champion your rollout. Ahead of your launch, find out if there are any previous Gong users at your organization to get the rest of your team on board.  Enabl

March is officially Partner Month at Gong, and we’re here to answer all of your partner-related queries!  Got a question about a specific partner?Curious how to connect an integration?Have some consulting needs and looking for the perfect partner? Drop your questions in the comments below and our Partnerships Team will be responding in real time on Thursday, March 16th!

Looking for ways to take your business initiatives to the next level and increase adoption across your teams? If so, then this Supercharge Series video is a must-watch for you!In this video, @Amit Phatak, VP of Head of Decision Intelligence at USEReady, dives into the key components of driving the adoption of initiatives and provide actionable tips you can start using today. Learn how to review goals, metrics, and adoption, plus three tips to help you supercharge your efforts.Here's a quick overview of what you'll learn: How to streamline goal review and revision for optimal relevance and clarity (resulting in a clearer understanding of desired outcomes and key success factors.) The key to using the most impactful metrics to monitor progress and evaluate success (leading to data-driven decisions that drive results.) Maximize your business initiatives' success with our proven techniques for boosting adoption, engagement, and driving results (experience effective implementation of st

Thanks for coming to our recent customer event - Train With Gong’s A(I) Team: Smart Trackers & Deal Boards. As promised, here are tips directly from the experts themselves. These tips will help you leverage Gong to effectively track and reinforce the adoption of your strategic initiatives at scale. Tips from a Sr. Product Marketing Manager @ GongI’m sure you’re thinking about all the different ways you can start to use Smart Trackers in your business already. So, I’d like to leave you with a few actionable tips so you can get started leveraging Smart Trackers ASAP.If this is the first time that anyone in your company has used the feature, a business admin will need to unlock it first.Unlocking smart trackers enables us to prepare your calls so that they can be used to build the tracker’s AI model. This process takes up to 2 days. When the processing is done, you’ll be notified by email and can start building your first smart tracker.This model needs at least 500 calls in the system

🎶 On the eleventh day of Gong, my sales rep gave to me, coaching best practices for my Sales stra-te-gy! 🎶 Good news: Frontline Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  From Visioneer @Train the Sales Trainer, get the seven-rule sales coaching formula for role play. Check out this stellar resource from Visioneer @Matt Green on building Sales career paths for your team!   From Visioneer @Andrew O'Driscoll, these are the 7 tabs in Gong you need to run an effective 1:1! Visioneers like you have had lots of coaching best practices to share - feel free to add your tips in here too!  Coach like an all-star with this Modern Coaching playbook. Have you joined the Frontline Manager group yet? It’s a Visioneer Community favorite. Join a conversation or start a new one!  Gongster @Chip Grossman shares his not-so best kept secrets like how to coach on your

🎶 On the twelfth day of Gong, my sales rep gave to me, executive best practices for my sales stra-te-gy! 🎶 Before we go on our merry way, we’d like to share some of our favorite best practices from executive leaders, for executive leaders.   This playbook is the kick-off tool you need to get you thinking about the sales decisions Gong can help you solve. Get leadership strategies and best practices here. Only have 10 minutes? Take this course to learn high-impact tips for executive sponsors to maximize your Gong rollout.   @Kelly Wright knows how to run go-to-market. You’ll be on the edge of your seat reading her blog, The Edge.  In many cases, the key to unlocking the potential of your product is Customer Education. Hear from @Eran Aloni the three reasons why advanced customer education is crucial for your business. This one’s for those “We have a problem…” moments. From VP of Sales @Bob Spina, get the five-step framework for keeping business on track during challenging macr

🎶 On the tenth day of Gong, my sales rep gave to me, Gong Assist for my sales stra-te-gy! 🎶 Get up to speed on the world’s most intelligent task master!  If you love learning, you’ll crush through this Gong Assist course in the Gong Academy! Assist Hub is your one-stop-shop for prioritizing and acting on deals, so you can keep your pipeline moving and meet your quota. Here’s an Assist Hub how-to from our Help Center.  Not sure how to maximize Assist? Here’s everything in the kitchen sink on how to use Assist in your life.  If you’re not already using Gong Assist, make sure to sign up for the beta program. Join this LIVE Gong Assist Training to learn how to work smarter, not harder with Assist.  Time kills all deals. Learn two Gong Assist workflows for driving deals and making sure that nothing slips.  With Gong Assist, you can save money on that virtual assistant you were planning on hiring for year end! How does Gong Assist make your life easier?  Let us know in the commen

🎶On the ninth day of Gong, my sales rep gave to me, CSM best practices for my Sales stra-te-gy! 🎶 Good news: Customer Success Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  If you want to learn best practices around reviewing calls, reviewing deals, finding calls and tracking your progress in Gong, this one’s for you. Sign up for a Live Getting Started with Gong training session here.  Looking for self-paced training specifically for you? Check out this course to learn key CSM workflows in Gong and get tips and tricks from the pros along the way. CS Leaders, we didn’t forget about you! Check out this course to learn how to effectively forecast risk, coach your team, and get new hires ramped up fast!  Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on this Gong Quest for CSMs!  Want to kn

🎶 On the third day of Gong, my sales rep gave to me…Gong data for my revenue strategy! 🎶  Cozy up by the fire 🔥, grab a mug of hot chocolate ☕️, and dive into our Gong Data resources, including meetups, groups, courses, and more!   Learn how to leverage Gong data with this course in the Gong Academy here. Want to know how your Gong rollout is being adopted by your team? Check out this quick course in the Gong Academy! DYK: Visioneer @Andrew O'Driscoll hosts a monthly meetup for Data in Gong!  Join the Data in Gong group for meetup updates and recaps: https://visioneers.gong.io/groups/data-in-gong-78  Register for our next meetup on 12/14 at 1:00 PM ET: https://visioneers.gong.io/events/12-14-visioneer-community-meetup-for-data-in-gong-79 Browse Gong date-related questions and answers from fellow Visioneers here.  How are you planning to use Gong Data in the new year?  Let us know in the comments, and be sure to check out all 12 Days of Gong resources here!

🎶 On the seventh day of Gong, my sales rep gave to me, Deal best practices for my Sales stra-te-gy! 🎶 Gong without Deals is like cookies 🍪 without hot chocolate ☕️ — they’re just better together.  Check out the best-of-the-best Deals content from Gongsters and your Visioneer peers while you enjoy your cookies and hot cocoa this holiday season:   Here are 10+ Deals best practices from @David Roi, @Viktorija, @Kayla Kuzer, @SaaS Revenue Guy, @Jacob Walker, @Ezz24, @Alex Heller, @Susan Kilcline, and more!  How a Sales Manager at Centrical uses Gong to understand why deals are stalling How a Sales Enablement Manager at Accredible uses Gong to track MEDDPICC methodology adoption in deals  How a Sales Director at Occupier uses SPICED + Gong's deal boards to recognize patterns and pressure test deals How a Sales Director at Alpine IQ uses next steps and deal warnings in Gong to stay on top of deals and frame follow-ups How a Sales Director at NYSHEX uses next steps, d

🎶 On the eighth day of Gong, my sales rep gave to me, MORE Deal best practices for my Sales stra-te-gy! 🎶 If you were hoping for some more Gong Deals content…it’s your lucky day! On this day of 12 Days of Gong, we’re featuring all of the Deals content specifically from our Gong Academy.  By the time you finish taking all of these courses, your Deals skills will be brrrrrrrrilliant! ❄️ Ever wondered what a day in the life using Gong should look like for your role? Join a live training session for a deeper understanding of best-in-class workflows so that you and your teams can close more deals. Check out our live training library and sign up for an upcoming session  Frontline Managers — get Gong certified! Master your craft at managing your teams, deals, pipeline, and forecast using Gong. Learn more about the FLM Gong Certification here.  Operation: Presidents Club! Set yourself up for success and brush up on your Deals knowledge. Give yourself a quick refresher on reviewing pi

🎶 On the sixth day of Gong, my sales rep gave to me, Gong Forecast for my sales stra-te-gy. 🎶 With Gong Forecast, your deals will be as clear as ice. 🧊 If this is your first time hearing about Gong Forecast, check out this update to learn more and request to see it in action. Want to know how Senior Director of Sales @Ken Edwards uses Gong to boost forecast accuracy and deal management at Uberflip? Peer into Ken’s in-depth weekly routine in Gong. See Gong Forecast in action! Learn how Gong Sales Manager @Drew Wills uses Gong to drill into forecasted deals to see a full and clear reality in this episode of How Gong Uses Gong. Forecasting isn’t just for Sales. Learn how Gong Senior Director of RevOps @Shantanu Shekhar leverages Gong to bring a blend of data and reality to his perspective in leadership forecasting conversations in this episode of How Gong Uses Gong. Managers, get excited! Rolling up an accurate forecast just got a whole lot easier. From Gongster @Andrea Cantrel

🎶 On the fifth day of Gong, my sales rep gave to me, tools for up-leveling my Gong stra-te-gy! 🎶  With a new year just around the corner, there’s no better time than now to start thinking about your goals.  And if your goal is to take your Gong expertise to the next level (which it totally should be!), we’ve rounded up the tools you need to set yourself up for success in 2023:  Looking to show off your Gong skills and boost your career? Become Gong certified and join an elite group of Program Managers and Frontline Managers!  Learn more about the Gong Certification Program here Join the Gong Program Managers group to connect with and learn from fellow Gong Admins like you Join the Frontline Managers group to connect with and learn from fellow FLMs like you Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on one of our Gong Quests! Begin a Gong Quest on Gong for Salesforce, Gong for CSMs, and Managing Econ