Skip to main content

FOR GONG CUSTOMERS

An area dedicated to our Gong customers

431 Posts
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong.  We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports.   Favorite Product Features of Program Managers  Interaction Stats Gong Assist Teams Tab: Specifically peer call review  A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution:  “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

764
Molly Kipnis
K
Kerrie WhitelawNew Participant
asked in GONG RECORDINGS
Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

422
T
E
Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS
Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

561
Andrew O'Driscoll
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your Salesforce field to import?

If you’re looking to import a Salesforce field into Gong, check first to see if it exists on your Gong company settings page > Salesforce > Manage Salesforce fields. If it’s not listed on the appropriate Object, we might not support its field type. Here are the field types we support:  DATETIME DATE INT CURRENCY PERCENT DOUBLE STRING TEXTAREA EMAIL URL ADDRESS ID REFERENCE PICKLIST PHONE TIME BOOLEAN Note: “Auto Numbered” and “Formula” fields are eventually mapped to a more specific field (date, number, string, etc.), so they can be supported if they are eventually represented by one of the field types listed.

480
Winnie Nguyen
Ian Gwynne
Ian GwynneEnthusiast
posted in ONBOARDING
Gong Champions Program - Standardizing the program

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

1686
Ian Gwynne
S
Sachee PereraNew Participant
asked in DEALS
How do you use Gong for deal intelligence if your CRM is hubspot?

Hey everyone! Gong has changed our lives across sales, product and even support. The transcription could get better (maybe editing capability) but for the most part it’s great!however Our sales guys are not going to gong as it’s easier to just jump into the deal board in HubSpot, and then work the deals directly from there which include updating close dates, next steps etc. I’m curious to find out how everyone uses Gong for the deal workflow (and intelligence) when the CRM is HubSpot?   

953
Vinit Patel
L
Leo FreitasCommunity Newbie
asked in INTEGRATIONS
Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

1595
A
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Tips to make sure your call records

Want to be sure your web conferencing call records? Follow these tips:  Create a calendar event for the call more than 15 minutes before the call’s start time so it gets scanned by our system. When you need to create an ad-hoc event, add assistant@gong.io as a participant on the invite to make sure it gets recorded. Double check that there’s only one meeting URL on the invite. If there’s more than one meeting URL, Gong will choose which one to record at random, and it may not choose the right one. Ensure that the invite organizer accepts the invitation. If the organizer doesn’t accept the invitation, the call will be considered canceled, and won’t be recorded.  Happy recording!

720
Winnie Nguyen
S
Savannah BarattaNew Participant
asked in INTEGRATIONS
Salesforce/Gong Sync

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

2163
Andrew O'Driscoll
R
Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
adoption plans

Hi Everyone!I am new to Gong and am working on an adoption plan for my segment. Does anyone have any tips for adoption that really helped everyone buy in to using it?Thanks so much, excited to connect!Ryan

1112
R
F
FarooqueCommunity Newbie
asked in INTERNAL COLLABORATION
Measure Marketing Success with Gong

Hey All!What are some of the ways you are measuring Marketing efforts with Gong? 

647
Molly Kipnis
M
Matt HandsEnthusiast
asked in GONG RECORDINGS
Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

915
M
L
Lillie MartinNew Participant
asked in CONFIGURING GONG
Tracking feature tags for voice of customer

Hi, all! I help run Voice of the Customer at my company and we record all of our Customer Success calls with Gong. We currently track feedback in our product via feature request tags (we have about 700!) that we relate to specific customers in our home grown CRM. Right now, we manually tag customers based on emails, Gong calls, Slack messages, etc. and I am trying to see how we can automate this process. I know the trackers exist, but there aren’t necessarily always phrases or specific words that correlate directly with a feature request tag. I would love to be able to capture more complex feature requests and feedback snippets ideally by flagging them automatically, or alternatively, capturing them manually after the call, using our existing feature tag nomenclature. Then, I’d like to have that pulled into our product (more of a nice to have!).  Any tips? I’ve seen some similar questions, but not something specific to using tags in this way.  

3561
Andrew O'Driscoll
D
Daichi IshidaCommunity Newbie
asked in GONG RECORDINGS
Allow guests to download recording

Hi Does anyone know if there is a way to allow guests to download shared recording?I would like to share the actual video file as a downloadable instead of having to access the shared link every time anyone needs to view the meetings again. Thanks! 

40743
Molly Kipnis
A
Ayumi MasubuchiCommunity Newbie
asked in GONG RECORDINGS
Sharing the recording

I don’t see any transcript option when I embed a call in the external site. Is there any way to turn on? 

885
Heather Wright
C
Claire.HummingbirdNew Participant
asked in INTEGRATIONS
Duplicate Salesforce tasks for Gong calls

Hi, We have Gong setup to create a Salesforce task when a Gong/Zoom call is completed. The problem is if there are multiple contacts from the prospect company on the call then it creates a task for each person. This skews reporting and shows us as having completed more meetings than we actually have. Does anyone have a solution for this?

1702
Ann Guy
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to control who can delete calls?

You can restrict which users are able to delete calls based on their permission profile settings. In your company page settings in Gong, navigate to the Permission Profiles page > select the appropriate profile > adjust this setting: For more info, check out our resources on permission profiles, here.

140
Winnie Nguyen
J
Jennifer Shockley-DanielsCommunity Newbie
asked in ONBOARDING
Relaunching Gong to drive org wide adoption

Hi!  We have had Gong for awhile, but are currently in the process of relaunching to drive org wide adoption.  Looking forward to bouncing ideas of other members and learning in this forum.

2692
E
Hannah Hapin
Hannah HapinGongster
published in INTEGRATIONS
Tips from ‘Customer Insider Event: Integrate, Automate, and Measure!’

Thanks for coming to our recent customer event: Integrate, Automate, Measure!As promised, here are tips to help you leverage Gong to get more efficiency and effectiveness from your tech stack.  Integrations:Integrations are a critical part of what makes Gong great. We partner with the best-in-class tech companies around the world to offer our raving fans an incredible experience with even more powerful results when they connect Gong with their tech stack. Gong has the highest number of most relevant tech integrations.More integrations=more stickiness Salesforce Integration:Salesforce integrations help you get more of your investment in Salesforce technology: pipeline increase, richer data, reporting, and collaboration. The integration offers the best data orchestration and allows you to enrich your other systems.Example:Imagine you had one deal timeline where you can see everything that your rep talked about with your customer AND you could see when they sent the Proposify proposal for

550
Hannah Hapin
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to record your call after it’s already in progress?

If you’d like to record your call after it has already begun and you are using native Zoom recording, just click Record > Record to Cloud in the Zoom room. When the call ends and our system finds the matching calendar event for the call, we’ll auto import it for you.If you are not using native Zoom, add assistant@gong.io to your calendar event as a participant and the Gong bot will join in a few minutes.

1160
Winnie Nguyen
T
Tim SobocinskiCommunity Newbie
asked in CONFIGURING GONG
Scorecards

When a scorecard is completed does the call organizer receive an email notification?

1062
Brandon James
A
Andrea FariaEnthusiast
asked in GONG RECORDINGS
View and download recordings after license expire

Hello!Is it possible to view and download the company recordings after the Gong contract expire? Thank you

2424
Molly Kipnis
S
Stephen GatchellNew Participant
asked in DATA IN GONG
Utilizing NLP to drive insights into recordings

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?  

681
Andrew O'Driscoll
L
Leon HassidCommunity Newbie
published in ONBOARDING
How to create a Gong meeting and manage recording questions

The instructions below only apply to team members who are set to record. As long as at least one person from outside your company is invited to the meeting (determined based on their email address) , Gong will join it and record automatically. You’ll see Gong show up as “[YOUR COMPANY NAME] Notetaker” along with the other participants. It’s easy to add more recording users as necessary. Step 1: Create a Gong meeting invite for any customer/prospect  NOTE: Google Meet no longer populates automatically.At Hack the Box, we use Google Meet for internal meetings, and are required to use the Gong meeting add-on for all external meetings with customers and prospects.  Selecting Gong when at least one external user is invited to a call sets three things in motion:  It generates a link that everyone uses to join the call. It lets Gong know to record the meeting. It ensures that your company’s personalized consent page URL displays automatically as each participant joins the call.   If we fo

12641
Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Get insights for meetings that aren’t set to record!

If you’d like to capture meetings with CRM contacts who aren’t set to record, enable this setting in your company settings > Google Workspace or Office365 page: Learn more about this new setting here.

110
Winnie Nguyen
Terms & ConditionsCookie settings