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Hello community! I’m trying to find known/creative ways of optimizing gong’s capabilities for the SE organization. As Sales (or solution) engineers, we usually work across most verticals in the company, therefore the need to extract information and feed not just the sales organization, but other departments as well. Examples could be: Using trackers in order to identify need by a market segment (product-oriented) Using trackers to understand better compliance Competitive analysisAnd many more… How about you? How does your SE leadership using gong?
When you set up telephony systems to integrate with Gong, keep these tips in mind so your calls import into Gong: The rep’s email and name must match in Gong and in the telephony system. The call in the telephony system must be recorded and have a recording file available. The call duration must meet the “Call Length” minimum on your Gong settings > Recording Settings page. Remember, Gong will trim out the intro/outro silence on calls before analyzing them, so the remaining call must meet this minimum requirement. Still have questions? Reach out to our Support team here!
While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts. If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled. Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can-t-view-the-conversation-highlight-or-transcript Still have questions? Reach out to our Support team!
Hey folks,I am going to be making some changes to a coaching scorecard soon and want to make sure that I’ve dotted my i’s and crossed my t’s.I have done some testing and it appears that:if I edit a question on an existing scorecard, it won’t edit any completed scorecards. If I delete a question, then it will remove that question from completed scorecards. Disabling a scorecard prevents it from showing up as an option for a user, but it won’t remove any completed scorecards. With this in mind, I think the best option is to create a new scorecard “2021 SDR Coaching” and disable the previous one. This allows us to keep a record of the past scorecard and eliminate any confusion for the end user. If we don’t make anymore major changes, then I would update it to 2022 to show that indicate it is active/updated. Does this check out? Or do you have any other recommendations for editing scorecards and keeping things organized?
Hello, I created a folder in our library that is going to have all of our cold calls that led to demos, but we have hundreds. I know that when going into each recording I can add that one call to a folder, but is there a way to mass move calls into folders? Maybe doing it from a saved filter?
The key to coaching is to promote critical thinking. I use two types of coaching to do this: top-down and bottom-up. Top-down coachingThis involves a manager or a higher up providing feedback to a rep, like listening to a call (or a snippet!) and leaving a coaching comment. It doesn't take a huge amount of time, but it moves the coaching needle forward.Bottom-up coachingThis is a more reflective process for reps. I have my team members provide feedback about one of their calls before I leave my own comments. I then schedule a follow-up call with that team member to review the call in depth, together. Pro tips: If you're an individual contributor, take charge of your own development by tagging your manager on calls with questions. What did I do well here? Where are my opportunities for improvement? Don't forget to provide your own feedback to those questions as a first step!If you're a manager, when you get tagged on a call, prioritize it and remember that it's a golden opportunity to
If you're setting up your Google Workspace and the integration page is stuck on "In Progress" for more than a few hours, check on two things:1. Is the email address you used to connect the integration in the same Organizational Unit in which the Gong app was installed?2. Does your team's primary domain in Gong (under Company Settings > General Settings) match the primary domain in your Gong user profile (assuming you're the integration user)? The "In Progress" status should update a few hours after these changes. If not, reach out to our Support team!
Hello! I wanted to start a conversation with fellow Enablers and how you are using Gong for your programs. I love using Gong for my reinforcement, especially using scorecards to track the reps listening to their calls and doing their deliberate practice, as well as trackers for when we are introducing changes to messaging. And of course, building libraries for on boarding and other trainings. We do a weekly “Gong Show” with the sales team focused on specific areas of our sales process and either using it for opportunities for coaching or highlight best practices. Comment below and lets learn from each other!
Feeling time crunched? If you don’t have time to search Gong calls, get your reps to surface them for you! There are two ways to do this using hashtags: Live note taker: When your rep is on a live web conference call, they can go to the Gong homepage, where they’ll see a Take notes button. They can open it to access a live note pad where they can take notes and drop in hashtags. So, for example, if your rep is on a discovery call, they can add #discovery to the note taker. You can search for that hashtag later on. Call commenting: When your reps listen to recorded Gong calls after the fact, they can also drop in #discovery. Then when you enter #discovery into the search bar at the top of a Gong page, you’ll see a list of everywhere it was used. If you hear an impressive track, add it to your Call Library so other reps can hear it. If you want this approach to succeed, decide exactly what you want tagged and choose a simple hashtag for it (e.g., #discovery, #objection, #pricing). Se
We asked Gong staff, “If you could keep one workflow from Gong, which one would it be?” Our Product Marketing Manager, Elvis, knew right away: ticklers. They’re alerts that help you learn the real voice of your market. Elvis’s work involves gathering info from our market, customers, and prospects to support our go-to-market teams. Ticklers are how he cuts through the noise to find the market signals that matter. Want concrete examples?This time last year, we helped field sales teams pivot into remote selling. Elvis used ticklers to inform our messaging to customers. He also used them to make sure the rebrand was adopted consistently and properly on sales teams. I have my own version of a tickler for an internal initiative called ‘Belong at Gong’. I get notified when a call with ‘Belong at Gong’ in the title finishes, so I can stay up to date on the latest and greatest on what we’re doing for DE&I, and in the community. I also has one for Deal Drivers, a newer feature that I him
When we talk to sales leaders, it’s clear that they use Gong for deal forecasting, pipeline management, and COACHING. Coaching is a very high ROI activity, and it’s also what most sales organizations try to be great at. If you can up-level all your people, you're going to be a more successful organization. I do this by leveraging Gong’s Coaching Metrics panel. It’s a page you should get to know and play around in. You can start by going to the Team tab, then to the Coaching Metrics on the left-hand menu. That will give you a view of your frontline managers’ coaching activity. I use this to quickly get a sense of whether managers are fulfilling coaching expectations. Even if you’re not a sales director, this information can be relevant to you. When you have conversations with people across your GTM teams, talk about how to use Gong so they can get the most out of the platform. And it’s incredibly important to understand the platform if you ever have conversations around coaching! Help
Having trouble setting up your Native Zoom integration?If you've completed the integration steps and are still unable to complete the set up, there are three things you can do:In Zoom, go to Administration > Billing, and confirm that you have a Zoom Business or Enterprise license. In Zoom, check that the account or relevant group setting for cloud recording is unlocked. Confirm that there is a setting called "Audio Transcript" under "Cloud Recordings" in your Zoom instance and that it is enabled. If it is not there, reach out to Zoom Support to have them enable "Audio Transcript" on your "Cloud Recordings" settings. Try connecting again, and that should do the trick!If that doesn't fix things, submit a ticket to our Help Center and our Support team will be on it in a flash!
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