FOR GONG CUSTOMERS

Hi All, Is there a group for participating or requesting to join any Betas that Gong is running? Thanks!

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

I am working to improve my smart trackers as I am finding the results to be a bit lower than expected (and, of course, much lower than the sales reps believe it should be). I have tried the keywords trackers but find them to be a bit more inaccurate and the smart trackers provide more intuition and context with AI to help hone in on the messaging. My question(s) are: do you find it to be more constructive to use more words/phrases or less words/phrases? And is there any way to exclude words/phrases so that certain context or combinations are not tracked?Any and all help with this is appreciated.

Hi there, we recently set up an integration so our users can connect to Gong to fetch their calls in our platform.However this only works for technical admins. Is there any documentation around how to enable this for other Permission Profiles or is it that only technical admins are allowed to use the Gong API?

Thanks for attending our Innovation at Gong webinar, where you heard our Co-Founder & Chief Product Officer, Eilon Reshef, along with Victoria Chernova, Director of Product Marketing, and Damian Cowell, Sr Director of Product Management share about how Gong’s AI can transform your business.  As promised, here is a recap of all questions asked during the webinar to help you understand the features better.  You can access the recording of the webinar here: https://rb.gy/783zp  Question: Can we get a recording for this call to forward this to our Sales team, this is very productive! Answer: Sure, you can access it right here: https://www.gong.io/resources/webinars/ai-that-transforms-your-business-summer-release/?utm_campaign=webinar-innovation-at-gong&utm_medium=highspot&utm_source=gong Question: Is Gong Engage an added cost? Answer: Yes, there's an additional cost for Gong Engage and it’s features.  Question: Where can I access the features release schedule? Can't wait to sha

Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call.  A colleague had a recording go longer than it should have on the client’s end.  They tried snipping the call but it still shared the entire recorded call with the client.  Thank you in advance for any guidance!

Front Line Managers (FLM) are simultaneously faced with three fundamental and interconnected challenges that they must manage in order to be successful. These challenges are improving individual rep performance while also creating consistency and efficiency on their teams. If these components are missing, the risk to FLMS are missing their quota, inconsistencies in forecasting accurately, and wasted cycles because of inefficiencies across the team.  As a Gong partner at GTM Advisors, I help frontline managers like you uncover what’s really happening in your pipeline so that you can identify disconnects and make data-driven decisions to adjust your coaching strategy.  Here are three tips for using Gong to improve performance and drive consistency across your team: Do a pulse check with “Deal Drivers” Oftentimes the answers to our issues lie in opportunities. To get a sense of where overarching problems might persist, go into “Drivers'' under Deals and ask yourself:Are we single threaded

Hi Visoneer’s Community, One of my favourite features in Gong for structured feedback at scale and peer to peer coaching is utilizing the scorecards. Here are factors I’ve incorporated into scorecards for Customer Success and EBRs. Executive attendance Call opening and setting an end goal Two way engagement throughout the EBR  Diagnosed priorities and goals Strategic vs Tactical conversation  Goal attainment and KPI review Are there any other factors you add to your scorecards to coach on EBRs in a structured manner? 

Appreciate you welcoming me as a first-time host to the Gong Data Community Meet-up!Great participation from those who host a goldmine of data in Gong and were seeking methods to leverage it to improve revenue outcomes.  To help everyone visualize this, we offered a “show and tell” of how 1 Gong customer answered the following with their data:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you missed it, please feel free to catch the recording here. And if you’d care to join us next time, block your calendar for August 9th at 1 pm EST!

I am a System Administrator for my company, and we are trying to upload calls for two given users from another system to Gong. I noticed I do not have the correct permission set to do so, as the option is greyed out. Does this require a professional seat to do?

Once you have create a search in the conversation page is there a way to count the number of pins are associated with each conversation or participant and report out on that. So for example if we have a tracker about askingn questions in a conversation I would ike to know how many times the host asked questions.

Hello,There is an initiative in my organization that I want to track via Opportunity name. I noticed that the Deal Dashboard has a locked column for Deal name. Is there a way to filter this column or find an alternative method to track initiatives using Opportunity name? Any insights or suggestions would be greatly appreciated. Thank you!

Hi! We have some mutual customers who are requesting a Gong integration. We’re not Gong customers (we don’t have a sales process that requires it), but we need a sandbox account to test the integration.  The Integration Partner guide seems to require having an existing Gong account; is it possible to get a sandbox account without being a customer, to build for mutual customers? 

We are trying to build a deal board to display all upsell deals, including those from our CSMs. However, CSMs only have collaborator licenses in Gong. Is it still possible to have their opportunities show up on this deal board?

We have a list of current customers that we’d like to target to upgrade to our latest product. We want to track activity of those accounts, and the best place to do so seems like building out a Deal Board. However, I can’t find a way to build a board that includes the 42 accounts we have in our list. Is there a way to manually select which accounts are included in a Deal Board?

The image below shows the effect multi-threading has on winning new business deals:  This screenshot is pulled from a Multi-Threading YouTube video that referenced a Gong study.  Is there a way we can run an analysis like this for our internal team based on OUR data? Want to know how much effect multi-threading has on our deals.  We currently have the Gong for Salesforce package installed. I'm guessing we would maybe need to utilize a business intelligence platform like Snowflake. Curious what the Community’s thoughts are. Would really like to see the correlation between the win rate and number of unique participants on calls/emails.

Hi! Many of the sales messages I do are though LinkedIn and Whatsapp which I log into Hubspot but they are not reflected in Deals Pipeline. Any trick? Should be this a feature request?

We use Gong Forecast heavily but we are challenged on how to manage the rollup.  Each manager has to calculate the rollup manually based on each of their reps forecast.  Is there a simpler way to do this?

Has anyone created scorecards to use as the template for reviewing deal health? We did not get the forecasting module in Gong, but I was thinking, in addition to reviewing the call with a scorecard, if anyone is also doing deal reviews. Feel free to post your questions if you use scorecards this way. 

Hi Community!Has anyone successfully implemented a way to categorise a call. It would be great to differentiate between a discovery call, demonstration etc. etc. and the only way I think it’s doable is through the comment #hashtag but Ideally I want to see this differently on the deal activity.Any ideas?

What internet speed do you need in order to use gong?

In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data.   It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: Ensuring that your highest ARR accounts are being resourced properly. Identifying the rock stars who are “doing more with less” and replicate them Understanding rep efficiency by visualizing revenue closed/rep against time spent with customersIt was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight.  Viewer Warning! This meetup talks about advanced topics!  You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by

Hi Gong Community, Our sales enablement manager asked me if we can see when someone in power (Director, VP, C-Level) first JOINED a deal. To my understanding, there are two places we can track power in a deal:Deals → Win/Loss → Power in Deal: this displays win rate based on if the highest level of power involved in the deal at all Deals → Deal Drivers → No Power in Deal and deal closes in 30 days: this is what appears as a warning on the deal board as wellIs there a way to track the history of deals to see when power first joined?

We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!