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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

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Austin DiazCommunity Newbie

asked in GONG RECORDINGS

Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well.

2 months ago

John JensenNew Participant

asked in CONFIGURING GONG

Call Spotlight Notes into Hubspot

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

2 months ago

jackatdisplayrNew Participant

asked in INTEGRATIONS

Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records. Nor do we need to sync all the Gong data into Salesforce. We just need to update the related Salesforce event as to the duration of the meeting. Does Gong have out of the box configuration that can do this? Or is an api call required?Thanks

2 months ago

Philip MooreNew Participant

asked in DATA IN GONG

Looking for help fine tuning Deal Board accuracy.

We use Gong with HubSpot. Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days. It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible. i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

2 months ago

Matt HandsEnthusiast

asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

2 months ago

Heikki KarimaaNew Participant

asked in DATA IN GONG

How to measure Account Executive overall activity?

Hello community, I’m curious to learn how different Gong users have approached the questions of measuring a Saas Account Executive’s overall activity? Is there a good an easy way to do it which would correlate with actual sales performance? Thank you!Heikki

2 months ago

Garrett GoshornCommunity Newbie

posted in GONG RECORDINGS

Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

2 months ago

Tim MorrisCommunity Newbie

asked in DATA IN GONG

Exporting All Gong Recordings Directly to Google Drive

To whom it may concern: My team would like to export all of our Gong recordings before our contract and licenses expire, however - considering how large video files typically are - I’d imagine we have TBs and TBs worth of video files and none of us have the ability to download these and save them locally. That said, is there a way to export all of our recordings directly to our company Google Drive? At least this way we can spare ourselves the headache of trying to download these, save them locally (if we have space), and then upload them to Google Drive. Thanks,Tim

3 months ago

Jennifer Shockley-DanielsCommunity Newbie

asked in COACHING

Quick reporting question

QQ - why would the monthly total of scorecards be different for a manager when viewed under the Coaching Metrics tab or the Insights tab? What is the difference in what is reported in each tab?

3 months ago

Dee RooksNew Participant

asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

3 months ago

Melissa DislaNew Participant

asked in GONG RECORDINGS

Gong Bot and External Invites

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

3 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

@Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights: Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/: CSV (easy but manual, partial data) API (technical, partial data) Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data) Gong Data Cloud is the answer! Get a practically full Gong data set, optimized for analysis, autonomously shared to

3 months ago

Alay VakilNew Participant

asked in INTEGRATIONS

Refresh Token Expiry

Access Tokens expire periodically based on this doc - https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-GongRefresh tokens can be used to get new access tokens. However, when do refresh tokens expire ?I have been getting “Refresh token code is invalid” error for an integration whose access / refresh cycles were working for the recent past.

3 months ago

Karen JohnstonNew Participant

asked in GONG RECORDINGS

How can I tag someone on a recording?

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

3 months ago

alliegurrieriNew Participant

asked in GONG RECORDINGS

BDR Cold Call Coaching in EMEA

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂

3 months ago

SusanNew Participant

asked in DATA IN GONG

Remember when you first saw Gong and looking for reporting?

Hello world,I’m very new to Gong and there’s a lot of interest from leadership. I’m wondering if anyone can give me a couple quick wins on running any reporting that would be presentable to c-level. (We’re still waiting on initiative dashboards and such) I want to provide some baseline for our new journey into the world of Gong. :)Thanks,

3 months ago

Dan PNew Participant

asked in DATA IN GONG

coachzinkNew Participant

asked in CONFIGURING GONG

Trackers for Champions, Multi-threading, Identified Pain

All, we are focused on building out trackers in Gong regarding our 3 main enablement behaviors we are looking to develop. Would love to see what y’all have built for trackers focused on:Multi-threading Champions Identifying Developing Testing Identified Pain Categories of Pain Identifying Pain Implicating Pain

4 months ago

Devops OperationsNew Participant

asked in INTEGRATIONS

Can we connect two salesforce instances to a single Gong instance?

We have two SFDC instances with different BUs using a single Gong instance, can we connect these two SFDC instances to a single Gong instance for integration capabilities?

4 months ago

John Sinclair

asked in GONG RECORDINGS

Read-along transcript

I love the feature that reads along with the transcript, but is there any way of darkening or changing the color of the shaded transcript that’s being spoken? Sometimes my eyes have trouble seeing the highlighted area. My eyes aren’t as good as they used to me. This might just be a “me” problem.

4 months ago

Kelsea HanksNew Participant

asked in INTEGRATIONS

Push Not Recorded Calls into Salesforce Tasks

I know Gong is paying attention to the need to track non-recorded meetings, as seen here: VIEW MEETINGS WITHOUT SCHEDULED RECORDINGSI’m wondering if there’s a way to push those meetings into Salesforce as Tasks so that we can have full insight into our team’s contact with clients. Thanks!

5 months ago

Insight7Community Newbie

asked in INTEGRATIONS

Ferch call Transcript

Hi, I'm attempting to retrieve Gong call transcripts by sending a GET request to the following endpoint: https://api.gong.io/v2/calls/transcript. However, I consistently encounter a 404 error or 'not found' response. I've been able to successfully retrieve Gong calls using this endpoint: https://api.gong.io/v2/calls. Could you please provide documentation or suggest a specific endpoint for accessing call transcripts?"These changes aim to enhance the overall structure and flow of your message

5 months ago

Stephen DiSibioCommunity Newbie

asked in CONFIGURING GONG

Call Categories vs Libraries

Can anyone explain why one would use call categories vs call libraries? Now with the ‘stream’ capabilities, it feels like the exact same thing, but one shows in the form of ‘folders’ and the other in form of ‘reports’ -- both can be automated based on filters and both can send notifications when a new call meets the criteria… Thanks

5 months ago

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