FOR GONG CUSTOMERS

An area dedicated to our Gong customers

314 Posts

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Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

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2 months ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in CONFIGURING GONG

Support Tip of the Week: Tracking your trackers

If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!

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2 months ago
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UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

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2 months ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: How to push call data to Salesforce

When you set up the ‘Gong for Salesforce’ app, you might notice the “Repush historical call data to Salesforce” option.  If the option is greyed out, it means there are already conversations in your Salesforce instance. If you were previously connected to a Salesforce sandbox, you’ll want to select this option to repush the call data to your production environment. However, if you have never connected to a Salesforce sandbox, you can ignore this and simply check the “Push call data to Salesforce” option. Then select a date in the past from which you’d like to start pushing call data.Want to learn more? Check out our help article, here.

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2 months ago
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Pete ThorntonCommunity Newbie
published in COACHING

9.13.23 Visioneer Community Meetup Recap: Building a Coaching Culture with Gong

 Thank you to everyone who joined us for our September Visioneer Community meetup last week! This month, Director of Sales Enablement @Courtney Tucci shared how she used Gong to build a coaching culture at Mirakl.  Here are just a few of the best practices Courtney shared: Encourage your leaders to listen to 2-3 calls per week and leave public comments for their team members. This helps make Gong a safe space to learn and grow.  Use Gong snippets to train your reps with real-life scenarios. At Mirakl, Courtney runs “What Would You Do” training sessions with the team to encourage ideal behaviors.  Set up Streams in Slack for competitive mentions. This helps you quickly share learnings or patterns with your executives and your internal teams during QBRs or SKOs.  Build trackers and use hashtags in Gong to enforce your methodology. The team at Mirakl uses MEDDPICC, so Courtney created MEDDPICC trackers to educate the field on qualifiers.  Catch up on the recording above and let us know w

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2 months ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

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Molly Kipnis
2 months ago
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KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

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2 months ago
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Katie-WatershedNew Participant
asked in INTEGRATIONS

Duplicate Contact Roles on Opportunities in Salesforce

We are having issues with duplicate contact roles being created and I’m wondering if anyone else in the community has successfully customized the flow(s) that add new contacts and contact roles from Participants on conversation records. We took the logic from Gong's help documentation and customized it a bit to suit our Salesforce instance. We have a few unique requirements:We want to add the Gong participants from each conversation to ALL related open opportunities for that account, not just the most recent one or the opp with the matched owner from the call.  We want to add new/unknown Gong participants as new contacts, and then also add them as Contact Roles to those same open opportunities.The logic seems to work, except that the flow is creating duplicate Contact Roles for each Opportunity - same name, same contact, the only difference is the Contact Role ID. One of our engineers determined that the likely cause of the duplicates is likely due to batch syncing between Gong and Sal

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Lauren Olsen
3 months ago
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Jason AdkinsNew Participant
asked in INTEGRATIONS

Gong Upgrade to 2.28

I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

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Molly Kipnis
3 months ago
Kelli Smith
Kelli SmithNew Participant
asked in INTEGRATIONS

Duplicate Salesforce Tasks

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

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Molly Kipnis
3 months ago
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Tim LittonNew Participant
asked in INTEGRATIONS

Gong with Call Center and queues

Our organization is looking to upgrade our Call Center and want to see if it’s possible to use Gong. Is anyone else using Gong with their customer service teams?

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3 months ago
Keith Harrison
Keith HarrisonCommunity Newbie
asked in COACHING

How can I analyze sales calls to create a sales script?

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

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Keith Harrison
3 months ago
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Kavya P PhophaliaCommunity Newbie
asked in CONFIGURING GONG

Smart trackers

Hi everyone,I have two questions for you all:1. What are some important use cases of smart trackers and a few example sentences you guys are trying out?2. How are you setting up smart trackers for MEDDPICC?

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Molly Kipnis
3 months ago
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Tom VamoplaNew Participant
asked in DATA IN GONG

Transcript Summary/Notes summary

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content.  I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes.  Does Gong have something like this already or is there anything in development?

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Molly Kipnis
3 months ago
Partnerships Pete
Partnerships PeteCommunity Newbie
posted in DATA IN GONG

Leveraging Data to Move the Middle

RevOps, Sales Enablement, and Gong data lovers — join us for this month's meetup for data in Gong tomorrow (Wednesday) at 1:00 pm ET!Register here - We’ll “show and tell” how customers have answered the following:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you have a goldmine of data in Gong and are seeking proven methods to use it to scale revenue, join us for this discussion.

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Molly Kipnis
3 months ago
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Sergio LamaCommunity Newbie
asked in INTEGRATIONS

Update the Connected Salesforce User for the Data Synch

Greetings,I would like to know if it's possible and if there is any kind of procedure about the update of the Salesforce User currently logged in Gong which is uses for the Data Synch.We would like to change it with another Salesforce User (we have a specific data integration user) and if this kind of change may bring a data error or missing between the user change.RegardsSergio

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Molly Kipnis
3 months ago
Partnerships Pete
Partnerships PeteCommunity Newbie
posted in DATA IN GONG

Data Meetup Guest discussing Smart Trackers!

Excited for tomorrow’s Data Meetup with special guest Holly Hampson from Hello Heart!Holly is perfect to lead our discussion based on Hello Heart’s recent work on their strategic GTM initiative leveraging Smart Trackers. Some questions Holly will bring up for conversation:1️⃣ Which use cases are optimal for leveraging Smart Trackers?2️⃣ What are key learnings from first-time Smart Tracker creation?3️⃣ How can you identify a strategic priority and act with your team today?If you’re like me and always excited for tips and Q/A around leveraging this built-in AI feature, then please join as at 1 EST!Register here - https://lu.ma/jtw2fgzg

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Molly Kipnis
3 months ago
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Eku MalcomCommunity Newbie
asked in INTEGRATIONS

Automating email to prospect based on a call in taking place in Gong

We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integrationComments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. If this isn’t possible through Gong, what strategies have you used to automate emails to prospects?

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3 months ago
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Peter MCommunity Newbie
posted in INTERNAL COLLABORATION

Ability to collaborate on training Smart Trackers

Would anyone else find it useful to be able to collaborate with your teams when building smart trackers? Often I find myself building these and wanting to get input from other team members. In the current state, they would need to have administrative access and then go into the tracker to do their own training. It would be great if the permission was more widely available and I could earmark examples for others to review to make sure I’m on the right track. Or if I could even export a set of the training snippets for others to review manually. 

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3 months ago
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Julia ZuercherNew Participant
asked in DEALS

Add time to close to a deal board?

Hi all, I am trying to understand the # of days from when an opp was created to when it closed using the on the Deal Board. I can’t seem to figure out a way to do this -- I cannot add a column for days to close and can’t export the data from the Deal Board to do this manually. Any recommendations? For more context, I’m trying to understand at a rep level how the # of days to close a deal varies depending on the size of the account. Open to other suggestions to accomplish this. Thanks for reading and any advice

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Tim Halter
3 months ago
Ryan Johnson
Ryan JohnsonNew Participant
asked in INTERNAL COLLABORATION

Gong Beta Group?

Hi All, Is there a group for participating or requesting to join any Betas that Gong is running? Thanks!

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Molly Kipnis
3 months ago
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Tim HarrisCommunity Newbie
asked in GONG RECORDINGS

How can I restore the trimmed portion of a recording?

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

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4 months ago
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ANDREW AURILIONew Participant
asked in CONFIGURING GONG

Smart Trackers- Deep Dive

I am working to improve my smart trackers as I am finding the results to be a bit lower than expected (and, of course, much lower than the sales reps believe it should be). I have tried the keywords trackers but find them to be a bit more inaccurate and the smart trackers provide more intuition and context with AI to help hone in on the messaging. My question(s) are: do you find it to be more constructive to use more words/phrases or less words/phrases? And is there any way to exclude words/phrases so that certain context or combinations are not tracked?Any and all help with this is appreciated.

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Molly Kipnis
4 months ago
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Matias CantellaNew Participant
asked in DATA IN GONG

Audio recording expired

hi everyone! Our license is set to expire in 20 days and I am doing an export through the API.I already have the calls data, extensive data and the transcript data.Using the /extensive endpoint I got the URL to the calls in the following format:https://honeyfy.s3.amazonaws.com/media-data/691659890599693766/4790962246381978987/4790962246381978987.playback.mp3?xxxxxxxxxxxxxxxxxxxxmy question is how I supposed to download the audio file from that link? Can anyone guide me with the code ?thanks for the help!

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Molly Kipnis
4 months ago
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InstaWillCommunity Newbie
asked in GONG RECORDINGS

Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

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4 months ago
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