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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

409 Posts
Danny McCarthy
Danny McCarthyCommunity Newbie
asked in ONBOARDING
Using Gong to introduce a Sales Methodology

Hi Everybody, Has anyone used Gong to assist with rolling out a sales methodology? If so, what did you use Gong for and were there any challenges? Thanks! 

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5 months ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
A Beginners Guide To The Gong API

If you work with Gong data and want to get it into a spreadsheet or your favorite BI tool— this meetup is for you!The word API makes many of us think “Oooh.  Scary!”  It’s not!  Trust me.  I learned firsthand it is easy to access the Gong API, pull call data, activity data, usage data, compliance data, and combine it with your other data sources like CRM.  If you work with Gong data at any level, we’d love for you to join us for next week data Gong Community Meetup where we offer a beginners guide to the Gong API.Here are some of the topics we’ll discuss: How to connect to the Gong API and get your data out  Use cases for tracker, performance, and call data Tips to automate Gong data extraction into your favorite tool     BONUS! We will share a Gong API Starter Kit— so you don’t have to start from scratch.      Register for the meetup here: https://gong-io.commsor.com/e/9-14-gong-community-meetup-the-new-world-of-gong-dataWe look forward to seeing you there.   

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Molly Kipnis
6 months ago
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Nadav VakninCommunity Newbie
asked in INTEGRATIONS
Extracting data through Fivetran connector - missing crm and conversations tables

I’m extracting Gong data to our warehouse using Fivetran. For some reason I do not see the Conversations tables and the CRM tables (entity value, deal, account etc) showing data from our SFDC. I’m seeing other tables such as trackers, calls, worksapce, scorecard.Are these tables created by default? Does it require some additional configuration? Fivetran ERD for Gong appears here 

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6 months ago
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Matias CantellaNew Participant
asked in DATA IN GONG
Audio recording expired

hi everyone! Our license is set to expire in 20 days and I am doing an export through the API.I already have the calls data, extensive data and the transcript data.Using the /extensive endpoint I got the URL to the calls in the following format:https://honeyfy.s3.amazonaws.com/media-data/691659890599693766/4790962246381978987/4790962246381978987.playback.mp3?xxxxxxxxxxxxxxxxxxxxmy question is how I supposed to download the audio file from that link? Can anyone guide me with the code ?thanks for the help!

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Molly Kipnis
6 months ago
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Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype.  I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls.   Thanks, Kristen

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6 months ago
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Zak FischenichCommunity Newbie
asked in INTEGRATIONS
What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

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6 months ago
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Becki HenryCommunity Newbie
asked in GONG RECORDINGS
Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening? 

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Molly Kipnis
7 months ago
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Ashley MurdterNew Participant
asked in GONG RECORDINGS
Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

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Molly Kipnis
7 months ago
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UserUnleashCommunity Newbie
asked in INTEGRATIONS
oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

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BridgetFinegan
7 months ago
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Charles BertramNew Participant
asked in DATA IN GONG
Edit Prospect Highlights

Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?

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Molly Kipnis
7 months ago
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Joe BarrowHigh roller
asked in DATA IN GONG
How to aggregate Activity in Gong, specifically inbound/outbound emails and calls

I want to model out the characteristics of closed won deals.   One of the metrics I am keenly interested in is the number of customer facing interactions.   I am less concerned about sales cycle as I am how many touches does it take.   I can see this information when I go to Account Status.   I can look deal by deal for all closed won activities but this is very time consuming.   What I can’t seem to find in places like insights is a roll up for all inbound email, outbound email and calls.   If I can see that in aggregate by seller that would give me amazing insight for what a closed won deal looks like.   That would be a massive win for me as a sales leader.   Is there a way to export this data?   I don’t mind doing the work in excel if I can’t get it in Gong.   I am trying to upload an image the icon here doesn’t seem to want to let me add the screenshot.   In short, if I go to account status I see exactly what I am after but I can’t do this across 50 deals a quarter and manually ent

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7 months ago
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Conor DowneyCommunity Newbie
asked in DATA IN GONG
API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

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7 months ago
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Lindsay WolffNew Participant
asked in COACHING
Manager Coaching playbook?

Has anyone created a simple playbook/guide for managers to leverage gong for coaching that you’d be willing to share?  (general coaching - call, professional development etc)?

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Molly Kipnis
7 months ago
Mike Cardno
Mike CardnoFrequent flyer
asked in COACHING
Managers (Coaches of Coaches) - What is your weekly process in Gong?

Hi Gong Community!Just loved:...And keen to learn from other Managers of managers re your weekly process with Gong- I currently have my coaches tag me when delivering feedback to the front line so I can also add insights and guidance (private message to the coach)I also have a weekly cadence with product marketing around moving the needle on key features across my portfolio, tracking mentions in Gong through to MOM performance. This has helped tremendously to inform new GTM initiatives / aligned talk track execution in my channels.- How do you engage / coach your leaders to get the most out of their teams in Gong?- What reports / metrics do you leverage / share back to your leadership pods and other stakeholders?- Do you find a weekly / monthly cadence helpful?- What Gong aggregate stats / trackers etc have you find particularly helpful in rollup reporting for your frontline managers?(Note: we are excited to be getting Salesforce connected shortly!)Cheers,Mike 

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Courtney_Mirakl
8 months ago
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stephanie richmanEnthusiast
asked in CONFIGURING GONG
In Person meeting impact

Anyone have ideas on how we can use Gong to measure the impact of live (in person) meetings?  We feel pretty confident that when a in person meeting happens, the outcome is better… We’d like to A) show that in Gong - maybe as Win/Loss report and/or show it on our dealboards- i.e. flag those that don’t have activity type of In Person Meeting..  Hope this makes sense and would LOVE any ideas anyone has.

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Molly Kipnis
8 months ago
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Ankit DhameNew Participant
posted in INTEGRATIONS
Integrating Gong API with Raycast

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

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8 months ago
Keith Harrison
Keith HarrisonCommunity Newbie
asked in COACHING
How can I analyze sales calls to create a sales script?

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

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Courtney_Mirakl
8 months ago
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Alex PenaNew Participant
posted in COACHING
Is it possible to have the AI scoring calls automatically based on the predefined scorecard?

Hi, Taking advantage of the AI insights from calls and transcripts is Gong enable to evaluate every call in an automate way using a predefined gong scorecard? 

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8 months ago
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David GriffithsNew Participant
asked in INTEGRATIONS
Gong for Salesforce is not installed Error

Hi.  I connected Gong to Salesforce, then installed Gong for Salesforce and completed the configuration.  In Gong, It’s still showing Gong for Salesforce is not installed.   Can anyone help diagnose what I did wrong, or didn’t do?   

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Molly Kipnis
8 months ago
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DLNATLEnthusiast
asked in GONG RECORDINGS
Static Link

Is it possible to create a static link for a recording that can be shared externally?   My use case is a webinar that I’ve recorded that i share frequently.  Currently, I have to go to the recording and click the button to share externally for a unique URL.  That’s overkill for my use case and would love a static link.  Thoughts?

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Molly Kipnis
8 months ago
A
Austin DiazCommunity Newbie
asked in GONG RECORDINGS
Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

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A
8 months ago
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John JensenNew Participant
asked in CONFIGURING GONG
Call Spotlight Notes into Hubspot

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

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Molly Kipnis
8 months ago
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jackatdisplayrCommunity Newbie
asked in INTEGRATIONS
Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

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shifarad
9 months ago
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Philip MooreNew Participant
asked in DATA IN GONG
Looking for help fine tuning Deal Board accuracy.

We use Gong with HubSpot.  Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days.  It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible.  i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

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RyanCahill
9 months ago
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Heikki KarimaaNew Participant
asked in DATA IN GONG
How to measure Account Executive overall activity?

Hello community, I’m curious to learn how different Gong users have approached the questions of measuring a Saas Account Executive’s overall activity? Is there a good an easy way to do it which would correlate with actual sales performance? Thank you!Heikki

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Levi Hayes
9 months ago
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