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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

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FraserFromAssentCommunity Newbie

asked in GONG RECORDINGS

Streams — Permissions from external parties?

Has anyone using Streams encountered a situation where you have had to notify and get consent from involved parties for the calls to be livestreamed into a folder? Also, is it accurate to say that once we turn on the Stream feature then anyone within the organization could then be able to set up Streams and will have the potential to include calls outside of the parameters we set?

7 months ago

Vibhu JainNew Participant

asked in INTEGRATIONS

Log-in EventLogs

Hi there,I was wondering if i could filter out the Login event-logs using Auditing API of gong to get the logins of al the user in my organization . I tried using AccessLogs as event-type but it has long list of logs including logins and i couldn’t find a way to filter only login eventlogs. can someone please help me getting the login event logs or is there any filter to do it .Thanks

7 months ago

Paul UrfiCommunity Newbie

asked in GONG RECORDINGS

Exporting comments with specific hashtags

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system.

7 months ago

Dave GannCommunity Newbie

asked in ONBOARDING

PDF Manual for Gong

Is there a PDF manual for Gong available for downloading?

7 months ago

Joe BarrowEnthusiast

asked in CONFIGURING GONG

Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great. However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast. I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel. What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast. Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot. I am guess its very easy. A video from a Gong seller doing their own forecast would be super simple and an effective tool. As of right now I am stalled. Does something like this exist? I can’t find it if so. Thanks as always team. Joe

7 months ago

Sam MorrisCommunity Newbie

asked in COACHING

Using Smart Trackers - Can I get emailed results?

Hello! My Organization is using Smart Trackers to help track our Value conversations. We would love the ability for our leadership team to be notified when a call is flagged by the smart tracker, so we can audit calls containing our specific Value Outcomes vs Success Plan creation. Any help would be greatly appreciated!

7 months ago

Joe BarrowEnthusiast

asked in DEALS

Post Quarter Analysis - wins and/or losses

Hello Community - Well, it’s the end of Q1 for many and I hope every did well. I am looking for any insight or suggestions on how my fellow Gong users do any sort of a post game analysis of closed won or closed lost deals. I know there is win rate info in Gong but what other factors or metrics do you look at in terms of finding patterns in closed won business? Same for closed lost. For example, I can see in my deals that two topics in particular (What we do + training and support) when talked about as the #1 and #2 topics closed much faster and much more predictably than other deals in our pipe. However, there is no way that I can see to extract this data easily w/o digging deep into each individual opportunity. Ultimately, I am looking for commonalities that I can use to help forecast more accurately and make my business more efficient. If anyone has ideas and wants to chat please let me know. Thanks! Joe

7 months ago

Jaryd DulieuNew Participant

posted in COACHING

Best practices for tracking Solution Consultant Insights?

Hi all,I’m trying to figure out a better way to track the way our SC’s position our solutions on their calls. The problem is that our SCs do not “own” the calls they participate in - the AE does. Because they do not “own” the call, Gong doesn’t seem to be able to track the topics and trackers that they trigger on their calls.Does anyone have any best practices on how they use Gong to measure Solution Consultant productivity and efficiency? Thank you!

8 months ago

Marcos NeryCommunity Newbie

asked in INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks!

8 months ago

Roman AleksandrenkoGongster

asked in CONFIGURING GONG

What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere.

8 months ago

Will HayesHigh roller

asked in INTEGRATIONS

Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

8 months ago

multiplex123Community Newbie

asked in DEALS

Can I filter by a field not being empty vs a specific value?

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?

8 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level? Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips. HIGHLIGHTS: Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

8 months ago

Kelly ParksCommunity Newbie

asked in CONFIGURING GONG

Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

8 months ago

Holly HampsonEnthusiast

asked in CONFIGURING GONG

Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker?

8 months ago

Dee RooksNew Participant

asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

8 months ago

Andrea FariaEnthusiast

asked in INTEGRATIONS

Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you,

9 months ago

Molly KipnisCommunity Manager

published in DEALS

Gong Deals best practices from your peers (and the winner of 30 minutes with Gong's CEO!)

Thank you to everyone who shared their Gong Deals best practice last month. Please join me in congratulating our WINNER…@Abhishek Humney, Revenue Enablement Manager at Postman! 👏🥳🎉 In his video, Abhishek shared how he uses Gong Deals to standardize certifications, gain insights, and up-level Sales stars at Postman. Check out Gong Deals best practice post here! I also want to give a HUGE shoutout to all of our other Visioneers who took the time to share their Gong Deals best practices. In case you missed them, check them out below! How @Scott Tower, Customer Growth Manager at Proposify uses Gong Deals to strengthen forecast accuracy How @Angela Lutovsky, Senior Enterprise Sales Manager at Remote uses Gong Deals to scale their teams How @Rich Prashad, SVP of Customer Success at Sensei Labs uses Gong Deals to forecast NRR How @THOMAS KOLLARS, Digital Sales Manager at AT&T uses Gong Deals to track promotion positioning How @John Machak, Sales Trainer at Perkspot uses Gong

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9 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

@Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights: Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/: CSV (easy but manual, partial data) API (technical, partial data) Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data) Gong Data Cloud is the answer! Get a practically full Gong data set, optimized for analysis, autonomously shared to

9 months ago

James JanssenNew Participant

asked in INTEGRATIONS

Salesforce - Call Participant ID not tracking

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

9 months ago

Taylor PalettaCommunity Manager

posted in SUPPORT TIP OF THE WEEK

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

10 months ago

FraserFromAssentCommunity Newbie

posted in DEALS

How I use Gong Deals to gain visibility into the sales pipeline

Gong Deals is useful for me, even given that I don't work in sales, as a way to gain visibility into the sales pipeline and prepare for potential changes in business.Here are a few ways I can use Gong Deals:I can track sales trends: By monitoring the sales forecast in Gong Deals, I can identify trends and patterns in sales activity. This can help me anticipate changes in the market and adjust my own strategies accordingly. I can identify potential roadblocks: By keeping an eye on the sales forecast in Gong Deals, I can identify potential roadblocks that may impact sales. This can help me take proactive measures to address those issues before they become a problem. I can prepare for changes in demand: By monitoring the sales forecast in Gong Deals, I can anticipate changes in demand and adjust my own plans accordingly. This can help me ensure that I have the resources in place to meet changing market conditions. I can communicate with other departments: By having visibility into the sal

10 months ago

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