FOR GONG CUSTOMERS

Gong community,Is anyone else having issues getting Gong Anywhere to work in Salesforce after Salesforce made changes to how connected apps can connect?https://help.gong.io/docs/troubleshooting-setup Our Salesforce team made the necessary changes, but we are getting an error when trying to edit a SF field.  Any help or advice would be appreciated - thank you!

Our organization needs professional consultation for Gong deployment and development capabilities. We're searching for a qualified consultant available for 4-5 weeks to guide us through

Gong Deal Boards/AnalyticsI'm working on a project to improve our sales process and I'm looking for some insights and best practices from the community.I need an automated way to identify deal ratios of emails to calls. This would help us spot and address potential inefficiencies in our communication strategy.I've spent a lot of time reviewing Gong's dashboards, deal boards, and native metrics. From what I can tell, there isn't a simple, out-of-the-box solution to calculate this ratio by combining email data and call data from Gong directly within the Gong platform.My Proposed Solution:My current plan involves using Salesforce as the central hub to perform the calculation, and then importing that data into Gong. Here's my step-by-step approach:In Salesforce create custom fields on the Opportunity object to track Email Count and Call Count, updating them with Salesforce Flows. I'll map this new Communication Ratio custom field from Salesforce into Gong.  I'll use this new metric to buil

Good Morning.  So i’ve built out the hierarchy for my team but at the Activity Level, My Head of Sales ONLY sees Calendar Activity for his direct reports. Is there not a way to show not only his direct reports, but also their direct reports?

Many of the AE’s in my org use Salesforce To-do’s as reminders for actions on opportunities, accounts, contacts etc.  For example a rep may create a To-do as a reminder to checkin with a customer on a specific date. That checkin occurs by phone and is recorded by Gong. Gong then creates an activity in Salesforce representing the call. I now have duplicate activities for the same follow up. I thought to create a flow in Salesforce to delete the manually created To-do but I’m not sure how to associate the two activity records so the system can identify duplicates. Has anyone solved the issue or have recommendations? I appreciate any suggestions! :)  

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

Hi all! One of our sales teams is on semi-annual targets/quotas. I don’t see an option to set a semi annual period within the lines of business. Has anyone come up with a workaround? 

After publishing on the Gong collective, the oauth app configuration is readonly. I want to update scopes and add a redirect URL. How can I do this? Thanks!

Hi everyone! 👋 I’m a Customer Success Manager and one of my customers reported that they can’t hear any sound in the meeting recordings that I’ve shared with them.They tried with two different recordings (that worked well for me) and two different browsers. Has any of you encountered this issue? I couldn’t find anything on the Help Center. Any tips would be appreciated! 🙇 PS. other than that I love Gong, it’s probably the first time one of my customers reported an issue to me 😀

In Salesforce if a Tracker is present on a Gong recording, a record is created on the Call/Conversation object in for each Tracker. For Keyword trackers, you are allowed to populate a field called Tracker Phrase that sends over the exact phrase that triggered the tracker.  I was wondering if there was an equivalent for Smart Trackers. I thought it’d be interesting to see that information in Salesforce, particularly on Opportunities where any of the Playbook (we use MEDDPICC) Smart Trackers are present.

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

Hello everyone,I’m exploring how to implement a seamless event streaming integration that links our backend systems with Gong’s platform for real time insights. Specifically, I’m curious about architectural patterns and tools for ingesting high volume call data, ensuring low latency and fault tolerance.When handling Kafka support, how are others setting up consumer groups, retention policies, and schema evolution? Are there established best practices or pitfalls to watch for, especially around managing offsets, handling retry logic, and monitoring throughput?I’d appreciate examples, tooling recommendations, or lessons learned that could help us build a scalable, reliable streaming pipeline.

Hi everyone,I’m currently facing issues with my email campaigns landing in spam instead of the inbox, and it’s starting to affect open rates and customer engagement.I’ve read about email deliverability consultants who specialize in identifying the technical and strategic reasons behind poor deliverability.Has anyone here worked with one before? Are they worth the investment for a small-to-medium business, or is it better to troubleshoot things like authentication, list hygiene, and content optimization on my own?I’d love to hear real experiences and recommendations before making a decision.

Hi everyone,As we navigate the complexities of sales and customer interactions, maintaining a strong online reputation has become paramount.Given Gong's capabilities in capturing and analyzing customer conversations, how can we, as Gong users, effectively manage and enhance our organization's reputation?I’ve heard about Reputation Prime as a tool that might help in this area. How have others integrated it into their workflow to strengthen their reputation?Are there specific strategies or best practices within the Visioneer Community that have proven successful in leveraging Gong's insights for reputation management?

Hi all,I’m exploring ways to enhance our support workflows using integrated tools. Specifically, I’m interested in customer support automation software that can seamlessly connect with CRM and analytics platforms to improve response times and data insights.Has anyone integrated such software with Gong to streamline support operations while maintaining personalized customer interactions? I’d love to hear about implementation challenges, best practices, and measurable impact on team efficiency.Any recommendations or insights from those who have implemented these integrations would be highly appreciated.

We currently use ZoomInfo for contact enrichment. We are in the renewal process and evaluating other vendors that have a more integrated partnership with Gong (like Apollo). Has anyone switched to Apollo that can provide some insight on the process and how their team uses Apollo within Gong Engage?

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.  

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

Hi, I’m trying to add a metric that i can use on a dashboard that show much how (what %) of total won deals were also created in quarter.  Is there a why to add a period filter onto the metric builder? Is there a different way to get the numerator filtered on once date criteria, and the demonitor being on different date period. 

Is there a way to view which users from your Gong team have listened to an individual call from the call page? We can see customer views through “shares and views,” and we can see which calls an individual has listened to in Team Insights/Gong Usage, but we’re looking for internal viewers from the call record.

We are changing our consent option to the pre-call email (because the audio prompt is incredibly disruptive on Teams).  We’d like to include our logo, but Gong only allows for a URL apparently (vs. being able to upload).  All of the logo fetching sites are using an outdated logo of ours.  I’ve “reported problems” on them to try and upload our current logo.  But can anyone tell me if they’ve had any luck working with Gong on just uploading a JPG file instead?  Why does it have to be a URL?

For an internal assistant tool I am trying to retrieve all transcripts we have for specific people who I want to fetch by email address. I understand that get /v2/calls provides me with calls in a certain date range, and I could, in theory, then make a post /v2/calls/extensive to then go through the “parties” and then, based on the responses, go back to post /v2/calls/transcript to retrieve the transcript. But that seems like a lot of uncessary strain on the API. Is there a better way to get all IDs for all calls involving a person by email address?I checked the search and someone was trying something similar by Account, and that didn’t work. But yeah, maybe someone else has an idea?

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ? 

I’m trying to set up Whispers for Topics, and no matter how broad I set my filters, I still see “Not enough team members found”. Does anyone know why this is the case?

In HubSpot, when you sync Playbooks with Zoom, you can surface real-time suggestion prompts (e.g. call scripts, follow-up questions, objection handlers) directly within the Zoom interface during a live call.Does Gong offer a comparable capability?