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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

409 Posts
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Garrett GoshornCommunity Newbie
posted in GONG RECORDINGS
Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

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Molly Kipnis
9 months ago
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Tim MorrisCommunity Newbie
asked in DATA IN GONG
Exporting All Gong Recordings Directly to Google Drive

To whom it may concern: My team would like to export all of our Gong recordings before our contract and licenses expire, however - considering how large video files typically are - I’d imagine we have TBs and TBs worth of video files and none of us have the ability to download these and save them locally. That said, is there a way to export all of our recordings directly to our company Google Drive? At least this way we can spare ourselves the headache of trying to download these, save them locally (if we have space), and then upload them to Google Drive. Thanks,Tim 

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Rachel Donelan
9 months ago
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Jennifer Shockley-DanielsCommunity Newbie
asked in COACHING
Quick reporting question

QQ - why would the monthly total of scorecards be different for a manager when viewed under the Coaching Metrics tab or the Insights tab?  What is the difference in what is reported in each tab?

3461
Rachel Donelan
9 months ago
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Melissa DislaNew Participant
asked in GONG RECORDINGS
Gong Bot and External Invites

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

732
Lauren Olsen
9 months ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

 @Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights:  Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/:  CSV (easy but manual, partial data)  API (technical, partial data)  Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data)   Gong Data Cloud is the answer!  Get a practically full Gong data set, optimized for analysis, autonomously shared to

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L
9 months ago
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Karen JohnstonNew Participant
asked in GONG RECORDINGS
How can I tag someone on a recording?

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

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10 months ago
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alliegurrieriNew Participant
asked in GONG RECORDINGS
BDR Cold Call Coaching in EMEA

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂 

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Andrew O'Driscoll
10 months ago
Susan
SusanNew Participant
asked in DATA IN GONG
Remember when you first saw Gong and looking for reporting?

Hello world,I’m very new to Gong and there’s a lot of interest from leadership. I’m wondering if anyone can give me a couple quick wins on running any reporting that would be presentable to c-level. (We’re still waiting on initiative dashboards and such) I want to provide some baseline for our new journey into the world of Gong. :)Thanks,

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Andrew O'Driscoll
10 months ago
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Dan PNew Participant
asked in DATA IN GONG
Time to generate Call Spotlight for recordings?

Hi there,I’m trying to use the API to capture the Call Spotlight information (Call Brief, Next Steps, etc) when a call recording is ready using the Gong API (specifically the /v2/calls/extensive endpoint) so I can bring that information into our CRM.It worked well when I was backdating for prior calls, but when I’m triggering the automation off of a recording it seems the spotlight information isn’t ready yet - sometimes taking 3+ hours before I’m able to run the call successfully.Is there a way to trigger the system to generate the spotlight when I need it outside of accessing the call recording manually, or a consistent time I can use to wait before attempting to access the spotlight data so I can avoid wasting API calls?Thanks!

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Andrew O'Driscoll
10 months ago
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Jimmy Conway
asked in INTEGRATIONS
Recording calls from a ZoomRoom conference room

Hi all - We are natively integrated with Zoom as our preferred conferencing solution.  Recording works great but I recently tried setting up a call via Gong (using the Gong plug in via outlook) and including a conference room.  I was unable to / didn’t have the option to join the meeting via our conference room tablet.  What is the best way to have calls recorded that are in a conference room?  Our standard conference room equipment is: Logitech Rally Bar Mini & Tap IPLogitech Rally Plus & Logitech RoomMate & Tap IP And they are all setup as ZoomRooms Any thoughts on how to join a zoom call that is being recorded in via Gong from a conference room? Thank you! 

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Lauren Olsen
10 months ago
Courtney_Mirakl
Courtney_MiraklHigh roller
asked in INTEGRATIONS
Smart Trackers for The Challenger Sale

Hi Friends - I was super excited to see the partnership between Gong and TCS, only to find out that anything from a “pre-baked” perspective is owned by Challenger.Does anyone have anything pre-baked (smart trackers, scorecards, etc) around TCS that you could share?Would love to not reinvent the wheel! :) 

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Courtney_Mirakl
10 months ago
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coachzinkNew Participant
asked in CONFIGURING GONG
Trackers for Champions, Multi-threading, Identified Pain

All, we are focused on building out trackers in Gong regarding our 3 main enablement behaviors we are looking to develop.  Would love to see what y’all have built for trackers focused on:Multi-threading Champions Identifying Developing  Testing Identified Pain Categories of Pain Identifying Pain Implicating Pain

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Molly Kipnis
11 months ago
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Devops OperationsNew Participant
asked in INTEGRATIONS
Can we connect two salesforce instances to a single Gong instance?

We have two SFDC instances with different BUs using a single Gong instance, can we connect these two SFDC instances to a single Gong instance for integration capabilities?

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Molly Kipnis
11 months ago
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John Sinclair
asked in GONG RECORDINGS
Read-along transcript

I love the feature that reads along with the transcript, but is there any way of darkening or changing the color of the shaded transcript that’s being spoken?   Sometimes my eyes have trouble seeing the highlighted area.  My eyes aren’t as good as they used to me.   This might just be a “me” problem.

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Molly Kipnis
11 months ago
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Kelsea HanksNew Participant
asked in INTEGRATIONS
Push Not Recorded Calls into Salesforce Tasks

I know Gong is paying attention to the need to track non-recorded meetings, as seen here: VIEW MEETINGS WITHOUT SCHEDULED RECORDINGSI’m wondering if there’s a way to push those meetings into Salesforce as Tasks so that we can have full insight into our team’s contact with clients. Thanks!

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Lauren Olsen
11 months ago
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Insight7Community Newbie
asked in INTEGRATIONS
Ferch call Transcript

Hi, I'm attempting to retrieve Gong call transcripts by sending a GET request to the following endpoint: https://api.gong.io/v2/calls/transcript. However, I consistently encounter a 404 error or 'not found' response. I've been able to successfully retrieve Gong calls using this endpoint: https://api.gong.io/v2/calls. Could you please provide documentation or suggest a specific endpoint for accessing call transcripts?"These changes aim to enhance the overall structure and flow of your message 

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11 months ago
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Stephen DiSibioCommunity Newbie
asked in CONFIGURING GONG
Call Categories vs Libraries

Can anyone explain why one would use call categories vs call libraries? Now with the ‘stream’ capabilities, it feels like the exact same thing, but one shows in the form of ‘folders’ and the other in form of ‘reports’ -- both can be automated based on filters and both can send notifications when a new call meets the criteria… Thanks

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Brandon James
11 months ago
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AnthonyZNew Participant
asked in CONFIGURING GONG
Can you export a call transcript?

Is it possible to export the transcript of a call to a spreadsheet? I am wanting columns with Time, Speaker, and Transcribed Audio.

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S
11 months ago
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Jackieretig1New Participant
asked in COACHING
Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls. 

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Lauren Olsen
11 months ago
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Stephen HerzigNew Participant
asked in INTEGRATIONS
Gong To-dos not showing up in Salesforce even after creating the fields required by Gong

For some reason when I ran the sync between Salesforce and Gong, the to-dos I create in Gong are not populating in Salesforce.  I created all of the fields required for tasks and activities in Salesforce per the Gong docs instructions, and I see the integration is supposedly working on the Gong side, but I am not seeing any new tasks or activities in Salesforce.

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Rachel Donelan
1 year ago
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DLNATLEnthusiast
asked in CONFIGURING GONG
Custom Questions in Call Spotlight

The AI in Call Spotlight is quite remarkable and accurate.  I find myself going in Spotlight on quite a few calls to ask a specific question and the results are insanely quick and helpful  Is there a way to customize Gong to automatically ask a specific question to bubble up this information without having to type the same query each time?  (The AI generated questions are not the right ones for me; but I’d settle for my question to be in that list that I could just click on)

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Molly Kipnis
1 year ago
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Joe BarrowHigh roller
posted in COACHING
Call Spotlight - Ask Anything

Hello All,  There are some really interesting possibilities with “ask Anything” as part of call spotlight.   Outside of some of the obvious things, I am curious how people see this as a coaching tool or a way to prep prospects for the next call.   I have been experimenting with questions like:what could (insert sellers name) done better on this call? what questions should the prospect come prepared with for the next meeting then sharing that info in a follow-up to really drive home the personalization and set the stage for the next call What else do you think?   I would love to get thoughts from other sales leaders or sellers.   Heck, anyone for that matter.    How does Gong use this internally?

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1 year ago
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Siobhan CollieCommunity Newbie
asked in CONFIGURING GONG
Can you teach Gong to recognize words?

Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word? Thanks,Siobhan

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1 year ago
KatG
KatGCommunity Newbie
asked in INTEGRATIONS
Reporting on Participants and Hosts in Salesforce

Hi Everyone! I was wondering if anyone has been able to solve for this: we have Gong integrated with Salesforce and we want to report on how many calls our CSMs attend as participants and how many calls they host in the same report. Ideally, any call that the CSM would attend could also be counted towards their calls for the week. Currently, we’re using a task and events report type that uses the “Assigned to” field to report on the event record, but we are limited to just who hosted the call. We’ve played around with some of the out of the box Gong report types that are part of our unmanaged package, but we’re hitting a dead end. Totally open to some new ideas from the community!Thank you!

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1 year ago
S
Svaron
asked in DATA IN GONG
Talk ratio in comparison to win/loss record

Hi,I am wondering if you are able to find a spot within Gong where I would be able to see what the ideal talk ratio is for my team. I want more in depth results than what is reported in the insight > interaction page. I would like to see each of my account executives, the talk ratio for each call, and whether or not it won or lost.Let me know if anyone else is looking for this data and if there is a solution. 

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Molly Kipnis
1 year ago
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