FOR GONG CUSTOMERS

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong.We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do.  Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

Hello,I have 2 team members that recently notetaker did not join the meeting, they had to invite it and during the meeting notetaker left. They verified that there was no drop in conversation when it left. I have viewed the settings and nothing has changed on our end.This started yesterday and is a cause for alarm as these meetings have important details that need to be recorded. Other issues in the past are not similar in the past community posts, so I am writing this up to see if there have been any changes on Gong’s side that we are not aware of or if this is an issue with Gong.

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

Thanks so much for joining our Beginners Guide To The Gong API Meetup.  It was exciting to have such an engaged group ready to get using the Gong API.  If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API

Hi Everyone! 👋We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools).  Unfortunately…. we have Zoho CRM.We have Skyvia and it connects to Zoho natively but not Gong.  Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ).  DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge.I’m evaluating Workato this week as well as testing Skyvia more.  I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc).Just looking for experience for non-SF & non-HS integration folks….

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.  (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this.  - James

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?Thanks in advance. 

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?  

Unless I’m missing something, it seems that if you start a comment on a recorded call and navigate to another sidebar, the comment is deleted entirely. Is there any way around this? I would expect it to autosave.

I’m looking to see how to set-up a leader’s digest for each of my sales leaders. Can anyone provide me with step-by-step instructions? See the picture attached of what I’m trying to achieve.

Since migrating to Gong Engage, we’re running into an issue where we can’t generate a link directly to a Flow or Template; it seems we can only make these Flows and Templates “company-wide” within the Gong platform. When we’re trying to direct people to specific Flows and Templates, right now it seems that we have to give them keywords to search and they have to find what they need that way; this seems incredibly inefficient.Does anyone know if it’s possible to generate links to specific Flows and Templates?

I'm trying to determine, for all calls hosted by a CSM, what % of time the host spoke (in this case, the CSM) spoke vs. what % of time a specific attendee (the account director) spoke.I was able to create filters to search for the calls in question, but I am not seeing a way (other than clicking in to each individual call) to access this info. The best I've got so far is subtracting the "Host time spoken" from "Bazaarvoice Time Spoken" in the call download spreadsheet. But that doesn't take in to account that there may have been other company attendees on the call… Does anyone have any ideas?

 Onboarding your team into Gong just got easier! Our new Getting Started learning paths are designed to help your AEs, SDRs, CSMs, and FLMs quickly ramp up and start driving impact from day one. ✅ Role-Specific Training – Tailored paths for each role to ensure relevant and actionable learning.✅ Faster Onboarding – Get your team up to speed quickly with structured, easy-to-follow content.✅ Maximize Gong’s Value – Equip your team with the skills to uncover insights, improve execution, and drive better outcomes. 💡 Ready to get started? Click on any of the hyperlinks below: (right-click to open in a new tab)

Does anyone know of plans for Gong to release a custom GPT to make it easier to interact with the Gong API?  Use case: I want to pull large quantities of call transcripts to search for competitive mentions (not possible in the Gong UI today to my knowledge) and have GPT analyze themes/trends as well as create sales enablement materials to support my compete program. 

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

What interactive demo platforms does Gong have a native integration with?

I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails Can I do this as a non-admin and per customer?  I can’t find “company settings” does company mean per customer settings?Thanks!

hey,i have an issue with the View upcoming calls button. It suddenly stopped working for users with different roles, and we cannot find out what happened (on Monday worked perfectly, and yesterday not anymore).Now nothing happened when clicked.Have you experienced similar thing?

When using the Gong auto-generated recap email, the email displays horizontally in the customer's inbox instead of the intended vertical format. The email is sent from Gmail and is automatically logged to Salesforce via an API integration. This formatting issue may be due to either the email formatting within Gong, the Gmail client rendering, or a conflict in the way the email is processed through the API. The issue affects the visual appearance of the email, potentially causing a poor user experience for the recipient

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

Hi there,I'm trying to extract my CRM (salesforce) related data from gong using the APIs. I have connected my salesforce account to my Gong sandbox environment. The endpoint that I found in the API documentation to get CRM related entities is ‘/crm/entities’. This endpoint expects me to pass integrationID as a parameter to the GET request. I need to know where and how can I get this integration ID. The API documentation says this ID is generated when the integration is done but I couldn't find anywhere on confirmation page nor have I received any emails regarding the same.

We are developers of b2b SaaS application, and we are not Gong customers.But our users would like to integrate their Gong account into our system, and we would like to use Gong’s API. Our clients have requested integration with their Gong account to get meetings minutes.How can I create a developer account to start working on an integration with Gong API without access to the customer account?I was trying https://app.gong.io/welcome/developer/sign-up , but after the form submission nothing happens and it just reloading page.Probably the error message - dev.partner.onboarding.invalid.corporate.email  What should we do to become dev partner, is described scenario is appropriate or we can not integrate our application with your API?  

Hi All,I have a situation where Talk Ratio saying no data for one specific sales rep even though there is data and the sales rep has spoken! I have included screenshots to show what I am seeing.   

Our implementation team is also using Gong. This helps them prepare for the kick-off (along with the knowledge transfer process from the AE).  They also use Gong to record all their implementation calls and management gets visibility into progress and the discussions when necessary. We’re looking to create a couple of trackers to identify clients with strongly positive, or concerningly negative sentiment during the implementation process.  The negative sentiment will serve as a very early warning system so we can help our team get ahead of any challenges. Has anyone used trackers in this way? Any examples you can share?  Any concerns?