FOR GONG CUSTOMERS

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

Hey Community, We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded.We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls.I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers?Thank you all for your experience.

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

Hello Community, We have been a Gong user for almost a year. Our go-to-market strategy is our sellers calling technology resellers across the USA and having them sell our financing products. This means we are not talking to the end users that sign our contracts and if we are talking about deals with our customers we are talking about their pipeline of deals and not an individual deal.We would like to be using “Deals” in Gong, but have not found a way that this functionality works for us. Are there any others in this community that sell through a channel of resellers and not direct and has some examples of success using Deals? I appreciate any advice you can share. Thank you,Cody

Hi everybody,  i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link.  The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf   

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts.  I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors.  Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

We have teams that collaborate on accounts and might be targeting the same contacts. If someone tries to add a contact that is already part of another flow, how can we lock it down so they can’t remove that person?

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour.Request body:{'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records.What could be the reason for this behavior, and is there a way to fix it?

Multiple flows for the same contact

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call? 

Access Tokens expire periodically based on this doc - https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-GongRefresh tokens can be used to get new access tokens. However, when do refresh tokens expire ?I have been getting “Refresh token code is invalid” error for an integration whose access / refresh cycles were working for the recent past. 

Hi everyone! 🖐I’m a new ops-based Gong admin, looking to report on our overall usage of the platform. I’ve been to the Team Members page to see our license allocation and usage, but I’m looking for a little more than that… we want to understand how our team is using Gong and if they’re getting value from it, at the end of the day.I asked ChatGPT and it suggested a number of dashboards and reports that live in either Settings > Analytics or Analytics on the left side panel, but I don’t have Analytics in my settings, nor do I have Analytics in my left side panel either 🤷🏻I have Insights, but from there just Team, Initiatives, Market. I’m a business and technical admin, so assume I should see everything?I’m curious what other teams are reporting on related to usage and engagement and how you’re leveraging that reporting to drive better usage of Gong within your organization (and better manage your license allocation!)