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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

417 Posts
Mike Cardno
Mike CardnoFrequent flyer
asked in COACHING
Managers (Coaches of Coaches) - What is your weekly process in Gong?

Hi Gong Community!Just loved:...And keen to learn from other Managers of managers re your weekly process with Gong- I currently have my coaches tag me when delivering feedback to the front line so I can also add insights and guidance (private message to the coach)I also have a weekly cadence with product marketing around moving the needle on key features across my portfolio, tracking mentions in Gong through to MOM performance. This has helped tremendously to inform new GTM initiatives / aligned talk track execution in my channels.- How do you engage / coach your leaders to get the most out of their teams in Gong?- What reports / metrics do you leverage / share back to your leadership pods and other stakeholders?- Do you find a weekly / monthly cadence helpful?- What Gong aggregate stats / trackers etc have you find particularly helpful in rollup reporting for your frontline managers?(Note: we are excited to be getting Salesforce connected shortly!)Cheers,Mike 

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Courtney_Mirakl
10 months ago
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stephanie richmanEnthusiast
asked in CONFIGURING GONG
In Person meeting impact

Anyone have ideas on how we can use Gong to measure the impact of live (in person) meetings?  We feel pretty confident that when a in person meeting happens, the outcome is better… We’d like to A) show that in Gong - maybe as Win/Loss report and/or show it on our dealboards- i.e. flag those that don’t have activity type of In Person Meeting..  Hope this makes sense and would LOVE any ideas anyone has.

902
Molly Kipnis
10 months ago
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Ankit DhameNew Participant
posted in INTEGRATIONS
Integrating Gong API with Raycast

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

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10 months ago
Keith Harrison
Keith HarrisonCommunity Newbie
asked in COACHING
How can I analyze sales calls to create a sales script?

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

1224
Courtney_Mirakl
10 months ago
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Alex PenaNew Participant
posted in COACHING
Is it possible to have the AI scoring calls automatically based on the predefined scorecard?

Hi, Taking advantage of the AI insights from calls and transcripts is Gong enable to evaluate every call in an automate way using a predefined gong scorecard? 

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10 months ago
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David GriffithsNew Participant
asked in INTEGRATIONS
Gong for Salesforce is not installed Error

Hi.  I connected Gong to Salesforce, then installed Gong for Salesforce and completed the configuration.  In Gong, It’s still showing Gong for Salesforce is not installed.   Can anyone help diagnose what I did wrong, or didn’t do?   

421
Molly Kipnis
10 months ago
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DLNATLEnthusiast
asked in GONG RECORDINGS
Static Link

Is it possible to create a static link for a recording that can be shared externally?   My use case is a webinar that I’ve recorded that i share frequently.  Currently, I have to go to the recording and click the button to share externally for a unique URL.  That’s overkill for my use case and would love a static link.  Thoughts?

1055
Molly Kipnis
10 months ago
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Austin DiazCommunity Newbie
asked in GONG RECORDINGS
Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

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A
10 months ago
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John JensenNew Participant
asked in CONFIGURING GONG
Call Spotlight Notes into Hubspot

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

1332
Molly Kipnis
10 months ago
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jackatdisplayrCommunity Newbie
asked in INTEGRATIONS
Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

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shifarad
11 months ago
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Philip MooreNew Participant
asked in DATA IN GONG
Looking for help fine tuning Deal Board accuracy.

We use Gong with HubSpot.  Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days.  It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible.  i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

301
RyanCahill
11 months ago
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Heikki KarimaaNew Participant
asked in DATA IN GONG
How to measure Account Executive overall activity?

Hello community, I’m curious to learn how different Gong users have approached the questions of measuring a Saas Account Executive’s overall activity? Is there a good an easy way to do it which would correlate with actual sales performance? Thank you!Heikki

2023
Levi Hayes
11 months ago
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Garrett GoshornCommunity Newbie
posted in GONG RECORDINGS
Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

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Molly Kipnis
11 months ago
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Tim MorrisCommunity Newbie
asked in DATA IN GONG
Exporting All Gong Recordings Directly to Google Drive

To whom it may concern: My team would like to export all of our Gong recordings before our contract and licenses expire, however - considering how large video files typically are - I’d imagine we have TBs and TBs worth of video files and none of us have the ability to download these and save them locally. That said, is there a way to export all of our recordings directly to our company Google Drive? At least this way we can spare ourselves the headache of trying to download these, save them locally (if we have space), and then upload them to Google Drive. Thanks,Tim 

9204
Rachel Donelan
11 months ago
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Jennifer Shockley-DanielsCommunity Newbie
asked in COACHING
Quick reporting question

QQ - why would the monthly total of scorecards be different for a manager when viewed under the Coaching Metrics tab or the Insights tab?  What is the difference in what is reported in each tab?

3491
Rachel Donelan
11 months ago
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Melissa DislaNew Participant
asked in GONG RECORDINGS
Gong Bot and External Invites

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

812
Lauren Olsen
11 months ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

 @Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights:  Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/:  CSV (easy but manual, partial data)  API (technical, partial data)  Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data)   Gong Data Cloud is the answer!  Get a practically full Gong data set, optimized for analysis, autonomously shared to

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11 months ago
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Karen JohnstonNew Participant
asked in GONG RECORDINGS
How can I tag someone on a recording?

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

2547
J
1 year ago
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alliegurrieriNew Participant
asked in GONG RECORDINGS
BDR Cold Call Coaching in EMEA

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂 

1973
Andrew O'Driscoll
1 year ago
Susan
SusanNew Participant
asked in DATA IN GONG
Remember when you first saw Gong and looking for reporting?

Hello world,I’m very new to Gong and there’s a lot of interest from leadership. I’m wondering if anyone can give me a couple quick wins on running any reporting that would be presentable to c-level. (We’re still waiting on initiative dashboards and such) I want to provide some baseline for our new journey into the world of Gong. :)Thanks,

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Andrew O'Driscoll
1 year ago
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Dan PNew Participant
asked in DATA IN GONG
Time to generate Call Spotlight for recordings?

Hi there,I’m trying to use the API to capture the Call Spotlight information (Call Brief, Next Steps, etc) when a call recording is ready using the Gong API (specifically the /v2/calls/extensive endpoint) so I can bring that information into our CRM.It worked well when I was backdating for prior calls, but when I’m triggering the automation off of a recording it seems the spotlight information isn’t ready yet - sometimes taking 3+ hours before I’m able to run the call successfully.Is there a way to trigger the system to generate the spotlight when I need it outside of accessing the call recording manually, or a consistent time I can use to wait before attempting to access the spotlight data so I can avoid wasting API calls?Thanks!

1442
Andrew O'Driscoll
1 year ago
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Jimmy Conway
asked in INTEGRATIONS
Recording calls from a ZoomRoom conference room

Hi all - We are natively integrated with Zoom as our preferred conferencing solution.  Recording works great but I recently tried setting up a call via Gong (using the Gong plug in via outlook) and including a conference room.  I was unable to / didn’t have the option to join the meeting via our conference room tablet.  What is the best way to have calls recorded that are in a conference room?  Our standard conference room equipment is: Logitech Rally Bar Mini & Tap IPLogitech Rally Plus & Logitech RoomMate & Tap IP And they are all setup as ZoomRooms Any thoughts on how to join a zoom call that is being recorded in via Gong from a conference room? Thank you! 

592
Lauren Olsen
1 year ago
Courtney_Mirakl
Courtney_MiraklHigh roller
asked in INTEGRATIONS
Smart Trackers for The Challenger Sale

Hi Friends - I was super excited to see the partnership between Gong and TCS, only to find out that anything from a “pre-baked” perspective is owned by Challenger.Does anyone have anything pre-baked (smart trackers, scorecards, etc) around TCS that you could share?Would love to not reinvent the wheel! :) 

2633
Courtney_Mirakl
1 year ago
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coachzinkNew Participant
asked in CONFIGURING GONG
Trackers for Champions, Multi-threading, Identified Pain

All, we are focused on building out trackers in Gong regarding our 3 main enablement behaviors we are looking to develop.  Would love to see what y’all have built for trackers focused on:Multi-threading Champions Identifying Developing  Testing Identified Pain Categories of Pain Identifying Pain Implicating Pain

1342
Molly Kipnis
1 year ago
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Devops OperationsNew Participant
asked in INTEGRATIONS
Can we connect two salesforce instances to a single Gong instance?

We have two SFDC instances with different BUs using a single Gong instance, can we connect these two SFDC instances to a single Gong instance for integration capabilities?

662
Molly Kipnis
1 year ago
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