FOR GONG CUSTOMERS

Has anyone used the Co-Pilot and Gong integration yet? I have the integration set up but I am struggling to get Co-Pilot to answer the way it needs to. I am starting with the use case presented by Gong in which a rep can ask it questions around their day/ past demos etc. I am struggling as Co-Pilot is pulling so much information around dates and times they’ve mentioned in calls and such. I have tried to use the Database names from the API and phrasing a ton of ways, using co pilot to rephrase my phrase but can’t get it to do a simple review of past day etc. Basically, does any one have any tips on getting it work like the demonstration? I can ask about a very specific call in the time frame and it pulls it up so I know the data exists. 

Hi all,Does anyone know when Forecast will allow AEs to select and auto calculate specific deals when submitting their forecast?I searched for an answer before posting.

Hello community! I want to grab all of the transcripts for a particular company. Ideally, the company name that is found on the call page. Which value in the extensive data would I filter on? Thanks!

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.Manually associating the calls is what we’re doing now, but is there a better way?

I have some completed flows but want to now add another step to sent an email to the same group of people.  Is there a way to do that? Thank you!

Has anyone been able to get Teams Phone integrated with Gong?  I’m not talking about Teams meetings, but just regular calls inbound/outbound using Microsoft Teams.  I’ve had a ticket open with Gong for 2 months.  Hoping someone from the community can at least validate that it works.Microsoft Teams PhoneWe get an error when running the Sync-CsOnlineApplicationInstance powershell command.  Status: NoContent

As part of my team forecast process I’d like to see the teams full pipeline for the fiscal year (ideally grouped by quarter, but I’d settle for just full fiscal year). Currently our “Deals closing in” options are limited to months and quarters. Is there a way to turn on an option to show full fiscal year or enter a custom range?

I’m trying to figure out if it is possible to delineate different types of call activity within Engage. Use Case: We have three types of calls Sales Reps make. Prospecting Calls (generating new outbound business), Lead Follow-Up Calls (Following up on inbound leads), and Opportunity Follow-Up Calls (following up with active open opportunities. In Salesforce, we did this within a task by simply adding a Call Type Field. It doesn’t seem like there is any analog in Gong. The only options within Analytics is to filter by Flow activity, but in theory, any of these call types could be included in a Flow. The other recommendation I saw is to filter by account type (prospect vs. customer), but we sell to both prospects and customers (upsell/cross sell additional products)Is there any good way to actually delineate how many outbound prospecting activities a team of reps in doing? 

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

Hey all,Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution?In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right.In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.  

We use Microsoft Outlook and have the Gong for Outlook add-in installed so we can generate dynamic links that meeting invitees use.  This first routes to a Consent Page and then upon selection, into the Microsoft Teams Web Conference meeting.  Is there a way to create a Hyperlink “on top” of the dynamically generated Gong link?  I’ve tried but so far this has been unsuccessful. The dynamic URL that is generate looks unofficial (feedback from prospects and customers) and I confirmed with the Gong Support Team that you are unable to change the initial instance ID (the unique Gong instance ID generated during implementation) and that you can only change the company name and first name / last name options.  

I use person accounts in Salesforce.  I’ve found a few instances where the same person has multiple email addresses.  When it goes to match the conversation to the account, it does a good job of matching the conversation to the account based on email address.  But the conversations where they had used the alternate email on the calendar are not captured.  Has anyone found an elegant way to accommodate multiple email addresses to keep all a person’s conversation together?

I wanted to try uploading recordings via Google drive, but when authorizing, I noticed a checkbox allowing access right before hitting connect. I left it unchecked by mistake, and now I get an error when attempting to access Google drive through Gong.Is there some way to reset the authorization, so I can probably give access, or am I cooked for all eternity? 

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI. 

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info?Thanks!

As of late last week there was an option to “Share Call” while it was still analyzing. This helped cut down on the time waiting for the call to be fully ready to share so we could get notes out to customers. It looks like, as of today, that option is no longer available? When did that change and why? 

AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

HI all,  PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface)BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is.i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title":

Hello!We just launched Gong and we are in month one at my company. We are working to build a leveling of adoption, kind of like badging to drive adoption. We are looking at using the metrics of calls recorded, spotlights viewed, and days logged in as the factors and then communicating that achieving these will get you a certain level of recognition in the first three months. Level 1 - Early Adopter- Go(ng) Getterx amount of spotlights viewed x calls recorded x days logged inLevel 2- Core User - Gong Championx amount of spotlights viewed x calls recorded x days logged inLevel 3 Power User - Gong Gurux amount of spotlights viewed x calls recorded x days logged in Has anyone ran a program like this at launch before? Any learnings or tips from Gong on these metrics or levels?

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.

Hello, I have been working on a Python API to pull GONG user statistics into a fabric lakehouse. I have come across an issue where the cursor updates, but does not provide the second page of the report. Here is an example of the ‘records’ headerCall 1 (no cursor, first call):{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4'}Call 2 (cursor included, second call, includes call url with cursor from call 1):https://api.gong.io/v2/stats/activity/aggregate?cursor=eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTA

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call.{"requestId":"<request id>","errors":["cursor has expired"]}Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong.We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do.  Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!