Ask questions and learn best practices about Gong's integrations.
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Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!
Currently we have Gong, Zoom and SF integrated. Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE. When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx. I’d like to alter this subject line. Does anyone know of a config in Gong or Zoom that dictates this subject line of the task? Or is the solution to create automation in SF to update the subject?
We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot? To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks
Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations.
I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.
Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround. The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue. Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael
Hi, We have Gong setup to create a Salesforce task when a Gong/Zoom call is completed. The problem is if there are multiple contacts from the prospect company on the call then it creates a task for each person. This skews reporting and shows us as having completed more meetings than we actually have. Does anyone have a solution for this?
Thanks for coming to our recent customer event: Integrate, Automate, Measure!As promised, here are tips to help you leverage Gong to get more efficiency and effectiveness from your tech stack. Integrations:Integrations are a critical part of what makes Gong great. We partner with the best-in-class tech companies around the world to offer our raving fans an incredible experience with even more powerful results when they connect Gong with their tech stack. Gong has the highest number of most relevant tech integrations.More integrations=more stickiness Salesforce Integration:Salesforce integrations help you get more of your investment in Salesforce technology: pipeline increase, richer data, reporting, and collaboration. The integration offers the best data orchestration and allows you to enrich your other systems.Example:Imagine you had one deal timeline where you can see everything that your rep talked about with your customer AND you could see when they sent the Proposify proposal for
Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding email@example.com to all of the meetings?
A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name. I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account. Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix? Thanks.
We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?
When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly?
Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype. I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls. Thanks, Kristen
I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me. It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?
I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization. Or is the best way via dummy email address which push via a webhook?
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