INTEGRATIONS

Hi all,I’m exploring ways to enhance our support workflows using integrated tools. Specifically, I’m interested in customer support automation software that can seamlessly connect with CRM and analytics platforms to improve response times and data insights.Has anyone integrated such software with Gong to streamline support operations while maintaining personalized customer interactions? I’d love to hear about implementation challenges, best practices, and measurable impact on team efficiency.Any recommendations or insights from those who have implemented these integrations would be highly appreciated.

We currently use ZoomInfo for contact enrichment. We are in the renewal process and evaluating other vendors that have a more integrated partnership with Gong (like Apollo). Has anyone switched to Apollo that can provide some insight on the process and how their team uses Apollo within Gong Engage?

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

Has anyone used the Co-Pilot and Gong integration yet? I have the integration set up but I am struggling to get Co-Pilot to answer the way it needs to. I am starting with the use case presented by Gong in which a rep can ask it questions around their day/ past demos etc. I am struggling as Co-Pilot is pulling so much information around dates and times they’ve mentioned in calls and such. I have tried to use the Database names from the API and phrasing a ton of ways, using co pilot to rephrase my phrase but can’t get it to do a simple review of past day etc. Basically, does any one have any tips on getting it work like the demonstration? I can ask about a very specific call in the time frame and it pulls it up so I know the data exists. 

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.Manually associating the calls is what we’re doing now, but is there a better way?

Has anyone been able to get Teams Phone integrated with Gong?  I’m not talking about Teams meetings, but just regular calls inbound/outbound using Microsoft Teams.  I’ve had a ticket open with Gong for 2 months.  Hoping someone from the community can at least validate that it works.Microsoft Teams PhoneWe get an error when running the Sync-CsOnlineApplicationInstance powershell command.  Status: NoContent

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

Hey all,Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution?In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right.In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.  

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI. 

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info?Thanks!

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call.{"requestId":"<request id>","errors":["cursor has expired"]}Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong.We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do.  Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

Hi Everyone! 👋We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools).  Unfortunately…. we have Zoho CRM.We have Skyvia and it connects to Zoho natively but not Gong.  Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ).  DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge.I’m evaluating Workato this week as well as testing Skyvia more.  I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc).Just looking for experience for non-SF & non-HS integration folks….

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?Thanks in advance. 

Does anyone know of plans for Gong to release a custom GPT to make it easier to interact with the Gong API?  Use case: I want to pull large quantities of call transcripts to search for competitive mentions (not possible in the Gong UI today to my knowledge) and have GPT analyze themes/trends as well as create sales enablement materials to support my compete program. 

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

What interactive demo platforms does Gong have a native integration with?

Hi there,I'm trying to extract my CRM (salesforce) related data from gong using the APIs. I have connected my salesforce account to my Gong sandbox environment. The endpoint that I found in the API documentation to get CRM related entities is ‘/crm/entities’. This endpoint expects me to pass integrationID as a parameter to the GET request. I need to know where and how can I get this integration ID. The API documentation says this ID is generated when the integration is done but I couldn't find anywhere on confirmation page nor have I received any emails regarding the same.

We are developers of b2b SaaS application, and we are not Gong customers.But our users would like to integrate their Gong account into our system, and we would like to use Gong’s API. Our clients have requested integration with their Gong account to get meetings minutes.How can I create a developer account to start working on an integration with Gong API without access to the customer account?I was trying https://app.gong.io/welcome/developer/sign-up , but after the form submission nothing happens and it just reloading page.Probably the error message - dev.partner.onboarding.invalid.corporate.email  What should we do to become dev partner, is described scenario is appropriate or we can not integrate our application with your API?  

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!