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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 73 Posts
  • 180 Replies
73 Posts
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Devops OperationsNew Participant
asked in INTEGRATIONS
Can we connect two salesforce instances to a single Gong instance?

We have two SFDC instances with different BUs using a single Gong instance, can we connect these two SFDC instances to a single Gong instance for integration capabilities?

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Molly Kipnis
1 year ago
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Kelsea HanksNew Participant
asked in INTEGRATIONS
Push Not Recorded Calls into Salesforce Tasks

I know Gong is paying attention to the need to track non-recorded meetings, as seen here: VIEW MEETINGS WITHOUT SCHEDULED RECORDINGSI’m wondering if there’s a way to push those meetings into Salesforce as Tasks so that we can have full insight into our team’s contact with clients. Thanks!

583
Lauren Olsen
1 year ago
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Insight7Community Newbie
asked in INTEGRATIONS
Ferch call Transcript

Hi, I'm attempting to retrieve Gong call transcripts by sending a GET request to the following endpoint: https://api.gong.io/v2/calls/transcript. However, I consistently encounter a 404 error or 'not found' response. I've been able to successfully retrieve Gong calls using this endpoint: https://api.gong.io/v2/calls. Could you please provide documentation or suggest a specific endpoint for accessing call transcripts?"These changes aim to enhance the overall structure and flow of your message 

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1 year ago
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Stephen HerzigNew Participant
asked in INTEGRATIONS
Gong To-dos not showing up in Salesforce even after creating the fields required by Gong

For some reason when I ran the sync between Salesforce and Gong, the to-dos I create in Gong are not populating in Salesforce.  I created all of the fields required for tasks and activities in Salesforce per the Gong docs instructions, and I see the integration is supposedly working on the Gong side, but I am not seeing any new tasks or activities in Salesforce.

711
Rachel Donelan
1 year ago
KatG
KatGCommunity Newbie
asked in INTEGRATIONS
Reporting on Participants and Hosts in Salesforce

Hi Everyone! I was wondering if anyone has been able to solve for this: we have Gong integrated with Salesforce and we want to report on how many calls our CSMs attend as participants and how many calls they host in the same report. Ideally, any call that the CSM would attend could also be counted towards their calls for the week. Currently, we’re using a task and events report type that uses the “Assigned to” field to report on the event record, but we are limited to just who hosted the call. We’ve played around with some of the out of the box Gong report types that are part of our unmanaged package, but we’re hitting a dead end. Totally open to some new ideas from the community!Thank you!

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1 year ago
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RyanCommunity Newbie
asked in INTEGRATIONS
OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

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1 year ago
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Katie-WatershedNew Participant
asked in INTEGRATIONS
Duplicate Contact Roles on Opportunities in Salesforce

We are having issues with duplicate contact roles being created and I’m wondering if anyone else in the community has successfully customized the flow(s) that add new contacts and contact roles from Participants on conversation records. We took the logic from Gong's help documentation and customized it a bit to suit our Salesforce instance. We have a few unique requirements:We want to add the Gong participants from each conversation to ALL related open opportunities for that account, not just the most recent one or the opp with the matched owner from the call.  We want to add new/unknown Gong participants as new contacts, and then also add them as Contact Roles to those same open opportunities.The logic seems to work, except that the flow is creating duplicate Contact Roles for each Opportunity - same name, same contact, the only difference is the Contact Role ID. One of our engineers determined that the likely cause of the duplicates is likely due to batch syncing between Gong and Sal

2171
Lauren Olsen
1 year ago
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Jason AdkinsNew Participant
asked in INTEGRATIONS
Gong Upgrade to 2.28

I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

571
Molly Kipnis
1 year ago
Kelli Smith
Kelli SmithNew Participant
asked in INTEGRATIONS
Duplicate Salesforce Tasks

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

1441
Molly Kipnis
1 year ago
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Tim LittonNew Participant
asked in INTEGRATIONS
Gong with Call Center and queues

Our organization is looking to upgrade our Call Center and want to see if it’s possible to use Gong. Is anyone else using Gong with their customer service teams?

1370
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1 year ago
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Sergio LamaCommunity Newbie
asked in INTEGRATIONS
Update the Connected Salesforce User for the Data Synch

Greetings,I would like to know if it's possible and if there is any kind of procedure about the update of the Salesforce User currently logged in Gong which is uses for the Data Synch.We would like to change it with another Salesforce User (we have a specific data integration user) and if this kind of change may bring a data error or missing between the user change.RegardsSergio

4143
Molly Kipnis
1 year ago
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Eku MalcomCommunity Newbie
asked in INTEGRATIONS
Automating email to prospect based on a call in taking place in Gong

We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integrationComments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. If this isn’t possible through Gong, what strategies have you used to automate emails to prospects?

2283
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1 year ago
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Sam CockburnNew Participant
asked in INTEGRATIONS
Permission Profiles for API requests - What's Allowed?

Hi there, we recently set up an integration so our users can connect to Gong to fetch their calls in our platform.However this only works for technical admins. Is there any documentation around how to enable this for other Permission Profiles or is it that only technical admins are allowed to use the Gong API?

322
Molly Kipnis
1 year ago
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jag729New Participant
asked in INTEGRATIONS
Set up a developer sandbox account as a non-customer?

Hi! We have some mutual customers who are requesting a Gong integration. We’re not Gong customers (we don’t have a sales process that requires it), but we need a sandbox account to test the integration.  The Integration Partner guide seems to require having an existing Gong account; is it possible to get a sandbox account without being a customer, to build for mutual customers? 

5461
Molly Kipnis
1 year ago
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Tomeu OzonasNew Participant
asked in INTEGRATIONS
Hubspot & Whatsapp & LinekIn logged not visible

Hi! Many of the sales messages I do are though LinkedIn and Whatsapp which I log into Hubspot but they are not reflected in Deals Pipeline. Any trick? Should be this a feature request?

541
Molly Kipnis
1 year ago
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Mackenzie MurphyCommunity Newbie
asked in INTEGRATIONS
Does anyone have experience integrating the KF sell application, Gong, and Salesforce? What resources did you use to help?

We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!

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1 year ago
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Ruben SanchezNew Participant
asked in INTEGRATIONS
Integration with SugarCRM

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

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R
1 year ago
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Vibhu JainNew Participant
asked in INTEGRATIONS
Log-in EventLogs

Hi there,I was wondering if i could filter out the Login event-logs using Auditing API of gong to get the logins of al the user in my organization . I tried using AccessLogs as event-type but it has long list of logs including logins and i couldn’t find a way to filter only login eventlogs.  can someone please help me getting the login event logs or is there any filter to do it .Thanks 

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1 year ago
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Marcos NeryCommunity Newbie
asked in INTEGRATIONS
Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

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1 year ago
Will Hayes
Will HayesHigh roller
asked in INTEGRATIONS
Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

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Andrew O'Driscoll
1 year ago
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Andrea FariaEnthusiast
asked in INTEGRATIONS
Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you, 

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Andrew O'Driscoll
1 year ago
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James JanssenNew Participant
asked in INTEGRATIONS
Salesforce - Call Participant ID not tracking

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

402
Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in INTEGRATIONS
Unlock an even more powerful reality with the Gong Collective

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

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Molly Kipnis
2 years ago
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

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2 years ago
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Ilana MullinNew Participant
asked in INTEGRATIONS
Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

422
Molly Kipnis
2 years ago
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