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SHARE REVENUE HACKS & TIPS

Share your sales tips & ideas with other customers

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121 Posts
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS
Ask us anything about our partners!

March is officially Partner Month at Gong, and we’re here to answer all of your partner-related queries!  Got a question about a specific partner?Curious how to connect an integration?Have some consulting needs and looking for the perfect partner? Drop your questions in the comments below and our Partnerships Team will be responding in real time on Thursday, March 16th!

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Matt Schroyer
Mimi Dang
Mimi DangFrequent flyer
posted in SHARE REVENUE HACKS & TIPS
How Gong Uses Gong: [Customer Account Executive] Using Gong Assist to Be More Effective With Customer Follow Ups

Inspiration: A sudden brilliant, creative or timely idea.If you've ever run into a roadblock with creating successful email follow ups then this video is for you.One of the most painful, time consuming and important tasks amongst all individual contributors is following up with a customer. That's because effective follow ups drives urgency and momentum on open deals.That's why today, Mid Market Customer Account Executive, @Julie Zwissler shares with us how she uses the Gong Assist Inspiration feature to create powerful messaging in her follow ups and turns a historically 20 minute task into a mere 20 seconds. Watch Video Here: https://unlock-potential.gong.io/customer-account-executive-using-gong-assist-to-be-more-effective-with-customer-follow-ups/1531353

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
VisioneersTV Supercharge Series: Driving Adoption of Initiatives with Amit Phatak, VP of Head of Decision Intelligence at USEReadyVisioneersTV

Looking for ways to take your business initiatives to the next level and increase adoption across your teams? If so, then this Supercharge Series video is a must-watch for you!In this video, @Amit Phatak, VP of Head of Decision Intelligence at USEReady, dives into the key components of driving the adoption of initiatives and provide actionable tips you can start using today. Learn how to review goals, metrics, and adoption, plus three tips to help you supercharge your efforts.Here's a quick overview of what you'll learn: How to streamline goal review and revision for optimal relevance and clarity (resulting in a clearer understanding of desired outcomes and key success factors.) The key to using the most impactful metrics to monitor progress and evaluate success (leading to data-driven decisions that drive results.) Maximize your business initiatives' success with our proven techniques for boosting adoption, engagement, and driving results (experience effective implementation of st

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Molly Kipnis
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Annie McCabeNew Participant
asked in SHARE REVENUE HACKS & TIPS
November Community Question

What does a day in the life look like for you? -Wake up ~5:30am-Start work at 6:00am (I work east coast hours)-Answer emails, prep for the day/week, organize, ect. -Join calls as scheduled-Lunch break and try to take a walk or do yoga-Afternoon work (meetings, pipeline building, ect)-Afternoon workout-Errands-Dinner and shows

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Andrew O'Driscoll
Hannah Hapin
Hannah HapinGongster
published in SHARE REVENUE HACKS & TIPS
Tips from Customer Insider Event - Train With Gong's A(I) Team: Smart Trackers & Deal Boards

Thanks for coming to our recent customer event - Train With Gong’s A(I) Team: Smart Trackers & Deal Boards. As promised, here are tips directly from the experts themselves. These tips will help you leverage Gong to effectively track and reinforce the adoption of your strategic initiatives at scale. Tips from a Sr. Product Marketing Manager @ GongI’m sure you’re thinking about all the different ways you can start to use Smart Trackers in your business already. So, I’d like to leave you with a few actionable tips so you can get started leveraging Smart Trackers ASAP.If this is the first time that anyone in your company has used the feature, a business admin will need to unlock it first.Unlocking smart trackers enables us to prepare your calls so that they can be used to build the tracker’s AI model. This process takes up to 2 days. When the processing is done, you’ll be notified by email and can start building your first smart tracker.This model needs at least 500 calls in the system

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Hannah Hapin
Andrea Ihara
Andrea IharaHigh roller
asked in SHARE REVENUE HACKS & TIPS
2023 and deepening engagement

I’m doing our end of year metrics and have decided to focus on three areas moving into 2023: More than 4 engaged contacts before our technical eval sales stage, ensuring that we are addressing budget before this same stage, and ensuring we are discussing quantifiable metrics for a successful implementation.BUT…I want to raise enthusiasm. Has anyone done some kind of gamification, perhaps for 30 days, that really got people hyped up about their usage of Gong? Extra applause if it involves building out a “best of” library….  Thanks in advance…  

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🎁 FLMs: Go from Resting Grinch Face to Buddy the Elf with our tips & tricks for you!

🎶 On the eleventh day of Gong, my sales rep gave to me, coaching best practices for my Sales stra-te-gy! 🎶 Good news: Frontline Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  From Visioneer @Train the Sales Trainer, get the seven-rule sales coaching formula for role play. Check out this stellar resource from Visioneer @Matt Green on building Sales career paths for your team!   From Visioneer @Andrew O'Driscoll, these are the 7 tabs in Gong you need to run an effective 1:1! Visioneers like you have had lots of coaching best practices to share - feel free to add your tips in here too!  Coach like an all-star with this Modern Coaching playbook. Have you joined the Frontline Manager group yet? It’s a Visioneer Community favorite. Join a conversation or start a new one!  Gongster @Chip Grossman shares his not-so best kept secrets like how to coach on your

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
Treat yo' elf 🍭 with some learnings from Gong’s very own executive leadership team

🎶 On the twelfth day of Gong, my sales rep gave to me, executive best practices for my sales stra-te-gy! 🎶 Before we go on our merry way, we’d like to share some of our favorite best practices from executive leaders, for executive leaders.   This playbook is the kick-off tool you need to get you thinking about the sales decisions Gong can help you solve. Get leadership strategies and best practices here. Only have 10 minutes? Take this course to learn high-impact tips for executive sponsors to maximize your Gong rollout.   @Kelly Wright knows how to run go-to-market. You’ll be on the edge of your seat reading her blog, The Edge.  In many cases, the key to unlocking the potential of your product is Customer Education. Hear from @Eran Aloni the three reasons why advanced customer education is crucial for your business. This one’s for those “We have a problem…” moments. From VP of Sales @Bob Spina, get the five-step framework for keeping business on track during challenging macr

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Devon Kirschmann
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
💙 Love at frost sight: see what’s possible with Gong Assist

🎶 On the tenth day of Gong, my sales rep gave to me, Gong Assist for my sales stra-te-gy! 🎶 Get up to speed on the world’s most intelligent task master!  If you love learning, you’ll crush through this Gong Assist course in the Gong Academy! Assist Hub is your one-stop-shop for prioritizing and acting on deals, so you can keep your pipeline moving and meet your quota. Here’s an Assist Hub how-to from our Help Center.  Not sure how to maximize Assist? Here’s everything in the kitchen sink on how to use Assist in your life.  If you’re not already using Gong Assist, make sure to sign up for the beta program. Join this LIVE Gong Assist Training to learn how to work smarter, not harder with Assist.  Time kills all deals. Learn two Gong Assist workflows for driving deals and making sure that nothing slips.  With Gong Assist, you can save money on that virtual assistant you were planning on hiring for year end! How does Gong Assist make your life easier?  Let us know in the commen

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Devon Kirschmann
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🦌 CSMs: Hold on to Your Customers for Deer Life

🎶On the ninth day of Gong, my sales rep gave to me, CSM best practices for my Sales stra-te-gy! 🎶 Good news: Customer Success Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  If you want to learn best practices around reviewing calls, reviewing deals, finding calls and tracking your progress in Gong, this one’s for you. Sign up for a Live Getting Started with Gong training session here.  Looking for self-paced training specifically for you? Check out this course to learn key CSM workflows in Gong and get tips and tricks from the pros along the way. CS Leaders, we didn’t forget about you! Check out this course to learn how to effectively forecast risk, coach your team, and get new hires ramped up fast!  Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on this Gong Quest for CSMs!  Want to kn

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Molly Kipnis
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🪵 Yule be blown away after learning what Gong Data can do for you

🎶 On the third day of Gong, my sales rep gave to me…Gong data for my revenue strategy! 🎶  Cozy up by the fire 🔥, grab a mug of hot chocolate ☕️, and dive into our Gong Data resources, including meetups, groups, courses, and more!   Learn how to leverage Gong data with this course in the Gong Academy here. Want to know how your Gong rollout is being adopted by your team? Check out this quick course in the Gong Academy! DYK: Visioneer @Andrew O'Driscoll hosts a monthly meetup for Data in Gong!  Join the Data in Gong group for meetup updates and recaps: https://visioneers.gong.io/groups/data-in-gong-78  Register for our next meetup on 12/14 at 1:00 PM ET: https://visioneers.gong.io/events/12-14-visioneer-community-meetup-for-data-in-gong-79 Browse Gong date-related questions and answers from fellow Visioneers here.  How are you planning to use Gong Data in the new year?  Let us know in the comments, and be sure to check out all 12 Days of Gong resources here!

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🦌 Make it Rein with better deal control & execution 🤑

🎶 On the seventh day of Gong, my sales rep gave to me, Deal best practices for my Sales stra-te-gy! 🎶 Gong without Deals is like cookies 🍪 without hot chocolate ☕️ — they’re just better together.  Check out the best-of-the-best Deals content from Gongsters and your Visioneer peers while you enjoy your cookies and hot cocoa this holiday season:   Here are 10+ Deals best practices from @David Roi, @Viktorija, @Kayla Kuzer, @SaaS Revenue Guy, @Jacob Walker, @Ezz24, @Alex Heller, @Susan Kilcline, and more!  How a Sales Manager at Centrical uses Gong to understand why deals are stalling How a Sales Enablement Manager at Accredible uses Gong to track MEDDPICC methodology adoption in deals  How a Sales Director at Occupier uses SPICED + Gong's deal boards to recognize patterns and pressure test deals How a Sales Director at Alpine IQ uses next steps and deal warnings in Gong to stay on top of deals and frame follow-ups How a Sales Director at NYSHEX uses next steps, d

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
It’s the most won[deal]ful time of the year

🎶 On the eighth day of Gong, my sales rep gave to me, MORE Deal best practices for my Sales stra-te-gy! 🎶 If you were hoping for some more Gong Deals content…it’s your lucky day! On this day of 12 Days of Gong, we’re featuring all of the Deals content specifically from our Gong Academy.  By the time you finish taking all of these courses, your Deals skills will be brrrrrrrrilliant! ❄️ Ever wondered what a day in the life using Gong should look like for your role? Join a live training session for a deeper understanding of best-in-class workflows so that you and your teams can close more deals. Check out our live training library and sign up for an upcoming session  Frontline Managers — get Gong certified! Master your craft at managing your teams, deals, pipeline, and forecast using Gong. Learn more about the FLM Gong Certification here.  Operation: Presidents Club! Set yourself up for success and brush up on your Deals knowledge. Give yourself a quick refresher on reviewing pi

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🎶 Sing “let it go” to your old forecasting process - Gong Forecast is here!

🎶 On the sixth day of Gong, my sales rep gave to me, Gong Forecast for my sales stra-te-gy. 🎶 With Gong Forecast, your deals will be as clear as ice. 🧊 If this is your first time hearing about Gong Forecast, check out this update to learn more and request to see it in action. Want to know how Senior Director of Sales @Ken Edwards uses Gong to boost forecast accuracy and deal management at Uberflip? Peer into Ken’s in-depth weekly routine in Gong. See Gong Forecast in action! Learn how Gong Sales Manager @Drew Wills uses Gong to drill into forecasted deals to see a full and clear reality in this episode of How Gong Uses Gong. Forecasting isn’t just for Sales. Learn how Gong Senior Director of RevOps @Shantanu Shekhar leverages Gong to bring a blend of data and reality to his perspective in leadership forecasting conversations in this episode of How Gong Uses Gong. Managers, get excited! Rolling up an accurate forecast just got a whole lot easier. From Gongster @Andrea Cantrel

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Devon Kirschmann
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
Up-level yourself with Gong and get that [ginger]bread! 🍞

🎶 On the fifth day of Gong, my sales rep gave to me, tools for up-leveling my Gong stra-te-gy! 🎶  With a new year just around the corner, there’s no better time than now to start thinking about your goals.  And if your goal is to take your Gong expertise to the next level (which it totally should be!), we’ve rounded up the tools you need to set yourself up for success in 2023:  Looking to show off your Gong skills and boost your career? Become Gong certified and join an elite group of Program Managers and Frontline Managers!  Learn more about the Gong Certification Program here Join the Gong Program Managers group to connect with and learn from fellow Gong Admins like you Join the Frontline Managers group to connect with and learn from fellow FLMs like you Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on one of our Gong Quests! Begin a Gong Quest on Gong for Salesforce, Gong for CSMs, and Managing Econ

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Devon Kirschmann
Ray Demes
Ray DemesCommunity Newbie
asked in SHARE REVENUE HACKS & TIPS
What Fun, Outbox ideas are using to drive engage in DEC

Business Development Leaders. What fun and out of the box ideas are you using to drive SALs for Dec to close the year strong?

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Molly Kipnis
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
🌲 Fir-get about surprises with our Macroeconomic Tracker

🎶 On the second day of Gong, my Sales rep gave to me, Gong Macroeconomic Trackers and a revenue strategy! 🎶 Don’t let the current macroeconomic climate knock your holiday spirit.  Here are a few strategies and tactics you can implement to mitigate macroeconomic risk in your business as you head into next year.  Get Gong’s playbook for tracking and staying ahead of macroeconomic risk, shared by our own Senior Manager of Value Insights @Sunny Huang, here. Learn Gong’s VP of Strategic Sales @Bob Spina’s five-step approach to reshaping your sales strategy for the macroeconomic climate here.  What strategies or tactics in Gong have you implemented to mitigate risk and keep business on track?Let us know in the comments, and be sure to check out all 12 Days of Gong resources here!

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Devon Kirschmann
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: Sleigh all day with Smart Trackers & the Initiatives Dashboard

🎶 On the first day of Gong, my Sales rep gave to me, a Smart Tracker for a revenue stra-teg-y! 🎶  In case you missed it, we launched Smart Trackers so you can quickly and easily train our AI engine to accurately track more initiatives without hours of QA. Read up on Smart Trackers and watch a tutorial here Learn how to start creating Smart Trackers here See how Visioneer @Andrea Ihara uses Smart Trackers to engage new sellers here  And don’t forget about Initiatives, which lets you see who’s using your latest messaging and who needs encouragement.  Check out the Initiative board and take a tour here  See you tomorrow for Day Two of 12 Days of Gong! ☃️     

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Andrea Ihara
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: Move Over Partridge, This Is Better

The holiday season is a time for reflection...and 2022 was quite a year! Here at Gong, we looked back through our best content and wrapped up the gems you may have missed.  For 12 days, starting December 1st, you’ll find “best-of 2022” content from the Visioneer Community and the Gong Academy. These 12 days will be packed with a little something for everyone: Deals, Trackers, Data in Gong, productivity hacks for Sales Enablement Managers, Frontline Managers, Executives, and more! Don’t miss (twice) these roundups from the Gong team and your Visioneer peers, perfectly paired with eggnog and holiday cheer. Start the holiday season right and come back here every day for new (-ish) content curated just for you. After all, it is the most wonderful time of the year!  Day 1: Sleigh all day with Smart Trackers & the Initiatives DashboardDay 2: 🌲 Fir-get about surprises with our Macroeconomic TrackerDay 3: 🪵 Yule be blown away after learning what Gong Data can do for youDay 4: Ready to sp

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Lindsay Stevens
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Train the Sales TrainerNew Participant
posted in SHARE REVENUE HACKS & TIPS
Sales Coaching for Role-Play

The Sales Coaching Formula for Role Play“Everyone needs a coach” ~ Bill Gates, Founder and CEO MicrosoftCoaching in the call is the key to success for the sales rep The sales trainer must be able to effectively listen to the sales call, identify problems precisely, use a variety of coaching styles and methods to communicate and provide the solution in a well-planned and demonstrated format.(Coaching in the call - Listening to recorded calls)"Practice does not make perfect. Perfect practice makes perfect." ~ Vince Lombardi, Head coach of the Green Bay Packers (1960s).The coaching formula gives the sales trainer a structure on how to deliver information. It is a basic seven rule system:The Coaching formula:1.  Listen/Observe - Don’t try and observe every aspect of the call. At junior sales rep level you will need to listen to one phase of the call. At senior sales rep level you will need to concentrate on the 'message' part of the call.2.  Diagnose - Understand the detail of the call. Yo

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Hannah Hapin
Hannah HapinGongster
published in SHARE REVENUE HACKS & TIPS
Tips from Customer Insider Event: Focus and Forecast

Thanks for coming to our recent customer event: Focus and Forecast: How to Use Gong to Influence Your Deals. As promised, here are tips directly from Tenny Tagg and Scott Tower. These tips will help you leverage Gong to have greater forecast accuracy and get ahead of risk in your business. Real-time changes in the constrained economy system have also expedited the need to understand your company, your direct reports, and your customer. Job #1 for Frontline Managers is to sell, which requires managers to:Understand the market Understand the customer Understand company processes Understand your people Lead and guide them as quickly as possible with the most effective sales action as their coachWith Gong, drilling down to the deals behind the numbers is easy, giving you immediate access to all the CRM data, deal warnings, conversation activities, and other engagement events for every deal.Gong Forecast enables you to forecast with confidence and demonstrate command over your business, wha

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Hannah Hapin
Hannah Hapin
Hannah HapinGongster
published in SHARE REVENUE HACKS & TIPS
Tips from ‘Unlock Sales Productivity With Buyer Engagement Insights’

Unlock Sales Productivity With Buyer Engagement Insights Thanks for coming to our recent customer event: “Unlock Sales Productivity With Buyer Engagement Insights”. As promised, here are tips directly from Kelly Lewis, the VP of Revenue Enablement at Highspot. These tips will help you leverage Gong to have greater productivity, increase efficiency, and ensure effectiveness. (Watch the recording here.) Steps to Measure Content Effectiveness: Stage 1:How to understand employee usageAre sellers adopting the tool?What content is used most?On what device do our sellers consume content?What content needs refreshing?What content should be archived? Step 2: How to understand customer usageWhat type of content are our sellers sharing?What kind of content resonates with our customers and prospects?What should we build next?What do our partners read and share with our customers? Step 3: Content EffectivenessDo our sellers use content in their calls effectively?Are our sellers positioning appropri

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Hannah Hapin
Bob Spina
Bob SpinaGongster
published in SHARE REVENUE HACKS & TIPS
Five steps to keep business on track in this economy

“We have a problem…”   That never-great-to-hear statement came from one of our Sales Directors, who followed it up with, “We need to lower our price to win this deal.” Then a sales rep texted me to say two forecasted deals were slipping due to budget freeze. And during my quarterly deal review, I saw that multiple deals were sitting with a CFO, which is atypical for budget approval. What was going on? Was this all caused by the changes in our economy? My best guess was probably. I immediately turned to the data, and partnered with our RevOps team to uncover the truth. Five easy steps got us back on trackMost sales orgs are affected by the new economic environment, and trying to reshape your strategy without first knowing how it affects you is bad for business. Go straight to your numbers to draw correlations and uncover trends related to emergent business pains. Not surprisingly, we used Gong to do this. Here’s how you can get deals back on track like we did, in five steps: Step 1: Cre

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Bob Spina
Molly Kipnis
Molly KipnisCommunity Manager
posted in SHARE REVENUE HACKS & TIPS
Share your feedback on the Gong Community for a chance to win some Gong swag!

The Gong Community just celebrated its first birthday 🥳, and we want to make sure we're getting wiser as we get older. Your feedback is crucial in helping us understand how we can improve the Gong Community experience to better serve you and your needs.  Please take 5 minutes to answer the questions in the survey below honestly. Thank you for your time — I look forward to hearing from you! Access the Gong Community Feedback Survey here.

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Molly Kipnis
Samantha McClure
Samantha McClureGongster
published in SHARE REVENUE HACKS & TIPS
How I used our platform: My path from Gong’s first CSM to Director of CS

When I started working at Gong in 2017 as a founding member of the Customer Success team, we didn’t yet have strong recommendations for how ICs should use Gong (we also didn’t have many ICs). I started listening to tons of calls during my “self-paced onboarding”, many of which were from our CEO, @Amit Bendov, as he sold the product, and our CCO, @Eran Aloni, who was onboarding customers.  Being new to the team, it was helpful to hear our execs talk about our product’s value, but as I became more familiar with the sales process and identified my own gaps in knowledge, I began to dig for calls in a more targeted way.  I leveraged our Calls page and filtered for calls that mentioned our machine learning features, so I could better position them myself. I also searched for demo calls using CRM Opportunity Stage filters to hear how AEs (rather, our one AE!) positioned Gong’s value. And I listened to past calls with accounts I was managing, to learn what we had promised and where the last po

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Molly Kipnis
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