FOR GONG CUSTOMERS

Gong’s Consent page allows you to notify meeting participants before they join a call that it will be recorded. Here’s how you use this feature: Link your personal meeting room to your Gong profile in the consent page settings. Copy your consent page URL and add it to your meeting invites. You can also use the Gong add-on to automatically populate the URL in your invites. When your meeting participants click on the link, they’ll be directed to your consent page, which asks for their consent to record, then they’ll be redirected to the meeting. If they choose “Join but don’t record,” the call will automatically stop recording.Note that this only works for static personal meeting rooms.Want to learn more? Check out this help article, here.

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

I need to remove the last 3 minutes of a call/transcript - is that possible? i need to share it with a client, but want to make sure the last few minutes aren’t available.Thanks,Del Rae

Sometimes the Gong bot still joins calls to record them, even if your team is set up to use Native Zoom instead. This typically happens when: The host is not a licensed Zoom user or a recorded Gong user, or is not set up for cloud recording in Zoom One of your customers schedules a meeting, using their own link A web conference provider other than Zoom is used Gong cannot communicate with Zoom Once you know what the issue is, you can prevent it from happening in the future. Still have questions about Native Zoom? Check out our FAQs here.

Workspaces are a great way to divide your Gong instance into subaccounts that match your business needs.Calls are associated with a call owner’s home workspace at the time a call is scheduled. So, if a call is scheduled when an owner’s home workspace is Workspace A, and then their home workspace changes to Workspace B, the call stays in Workspace A.Ensure that calls (especially the sensitive ones) are associated with the right workspace by updating users’ home workspaces. Technical admins can follow the steps here to move a call between workspaces.

Use these tips to be sure your team’s deals and activities show up on the Deals Board, as expected:1. If no deals show up for a user who is manually provisioned, make sure the user’s email address is the same in Gong and Salesforce.If you do that and their deals still don’t appear, go to Salesforce and double check that the ‘opportunity owner’ is assigned to the right team member.2. If there’s no activity showing up for a deal, use the main search bar at the top of the screen to check for duplicate accounts. If the activities show up in a duplicate, reach out to our Support team here to get things sorted.

 The first 5 users who comment will receive a pair of Gong socks!    Coaching has a HUGE impact on win rates, ramp times for new hires, and job satisfaction across your team. Gong has built-in tools to help you coach effectively and improve in each of these areas.  Question for Sales managers: Which Gong approach are you currently using for coaching? Some ways we love to coach are: We use @mentions in the “Comments” section on calls to praise publicly. We use @mentions in the “Comments” section on calls to coach privately. We ask reps to send at least one call (good or bad) for review a few days before 1:1 meetings with their manager/coach using either the “Feedback” option on their call or by tagging their manager in a comment. We create folders in the Call Library for topics like skills and areas of improvement. We then add calls to them and make comments to guide users on key takeaways in those calls. We use Gong filters for alerts about calls that may require coaching. That

We’re looking to beef up our use of folders but I also want the field to be able to search for certain topics within specific folders. I don’t see this from the Calls page or within the Folders page. 

One area of focus for our sales team will be having them speak more more to value than feature dumping. Does anyone have any suggestions on how Gong can be leveraged to notify AE managers when value is discussed on calls proactively? Or said another way, what’s a good way to highlight AEs who spend time talking features vs value?Any help or ideas would be greatly appreciated. 

Does anyone have any sample frameworks or business plans/enablement plans on how to use all of the functionality in Gong and tether it to an overall Enablement strategy with various deliverables, use of the library, etc.?

If your SDRs schedule calls on behalf of your BDRs or AEs, the SDR may end up listed as the call owner. Things like the call’s Interaction Stats could be connected to the SDR instead of the BDR or the AE. (Yikes!) Let’s ensure that you get stats for the right folks. Follow the instructions below:  Have each BDR/AE add their personal meeting links in their Gong profile under “My Profile > Associated meeting URLs.” Ensure that these personal meeting links are used by the SDR when scheduling calendar events. Learn more about how Gong identifies a call owner here.

Trackers let you search for words or phrases to understand why, when, and how often they come up. Did you know you can search any Account page in Gong for calls or emails that contain a specific tracker? Go to an Account page and type a customized version of this into the search bar, next to the Account name: “tracker: TYPE YOUR TRACKER HERE”.  Want to learn more? Read about trackers here!

Hi everyone, I am currently working on building Trackers to accurately document when certain integrations are discussed on recorded Gong calls. I’m running into a problem where I can’t get an accurate search on popular softwares with the term “integration” said in the sentence.  Example: I am trying to create a Tracker that tracks when a customer talks about a “Salesforce Integration”. However if I use that exact phrase, I miss out on sentences that contain the words “Salesforce” and “integrations”, if they are not said exactly in the way of the Tracker. However, if I simply use the phrase, “Salesforce” I will get a lot of false positives in my results. Is there a way to configure Trackers so that it picks up terms near each other? If there’s a way to search for “Salesforce” that’s within, say, 10 words of the word “Integration”, that would be ideal. Please let me know your workarounds or best practices! Thank you!

With our integration, your team can receive notifications about important call insights as they come up in calls, directly from Slack! Set up notifications for rules like these (and more!): When calls match a saved filter When pricing comes up When customers voice concerns When competitors are mentioned When coachable moments happen Check out this help article to learn more about the integration, or read our recipe for setting up notifications about competitor mentions.

Hi! First time poster here- I heard a speaker reference recently that they use Gong to capture product feedback. The way they made it sound was that gong captures this product feedback and puts either a call recording or a call transcript into a slack channel. I am wondering if there is a way to have gong capture the phrase “product feedback” and use that as a trigger to post something into a slack channel. Is that far out there in the realm of possibility? 

Schedule your calls at least 30 minutes before their start time to ensure that our platform scans them in time and sets them up to be recorded.If you miss that deadline and need to record a call at the last minute, try these tips: If you use our native Zoom integration, manually hit “Record to Cloud” in Zoom. If there’s an associated calendar event for the call, we’ll import it. If you’re not using native Zoom, add “assistant@gong.io” to the calendar event as a participant. Or, use the “Schedule” feature on Gong’s home page. For more information, check out this help article or reach out to our Support team here.

Hi everyone :) There is an option to choose specific user from my gong team and mark them as “never record”.Is there a similar option for users that are not part of my team? maybe by the email domain of their Zoom account?We don’t want to record conversions with HR and Finance from outside of the company. Thanks!

Is there functionality coming to give the option to have the gong announcement only happen once? I love having calls recorded, but with 26 outside attendees we listened to 26 announcements (some only partial due to the mute button...) but it’s sort of annoying. Any product updates appreciated!

All of my reps are setup on Native Zoom and Gong integration. My IT squad are saying that we have too many recordings on our Zoom Cloud. As all recordings are in Gong,Do I need Zoom Cloud Recordings if they’re all stored in Gong? Can I delete the Zoom Cloud Recordings as they’re already in Gong? Thoughts?

Don’t see your scheduled call in the “Next Call” column on your Deal Board?  Double check the following:  Is the call scheduled for more than two weeks out? Our system only displays calls that are coming up in the next two weeks. Any calls outside this window won’t appear. Is the external participant in your calendar event listed as a contact in your CRM? If so, Gong will find the contact and associate the event it with their account. If we can’t find a contact, we won’t be able to display it on the Deal Board connected to their account. Read more about how we associate calls here. Still have questions? Reach out to our Support team here!

Do you rely on our native Zoom integration? Use these tips to be sure your calls are recorded as expected:   When you use native Zoom, it does all the recording instead of Gong. So if the Gong recorder still joins your calls, you need to ensure that the calendar event host is both a recorded user in Gong and has a Zoom license. We recommend using dynamic Zoom meeting URLs whenever possible. If you use your Personal Meeting ID instead, we recommend exiting and re-entering the meeting room when you have back-to-back meetings. When you join the meeting room, always check to see if the “Recording” icon is enabled in the top left corner. If it isn't, manually enable “Record to Cloud,” and if there's an associated calendar event, we'll import it.   Still have questions? Reach out to our Support team here!

Working on Deal Boards for our CS organization and running into issues because Deal Boards can only be filtered by Close Date. We review Renewal Opportunities based on Start Date.Would love to hear if your organization books/recognizes GRR and renewal by close date or start date and how you have your deal boards set up. Thanks!