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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 73 Posts
  • 180 Replies
73 Posts
J
Jon ParmleyNew Participant
asked in INTEGRATIONS
Ability to alter the Activity subject line pushed to Salesforce

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

282
Molly Kipnis
2 years ago
M
Martin MisiowiecNew Participant
asked in INTEGRATIONS
How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

1871
Andrew O'Driscoll
2 years ago
Peter Foster
Peter FosterCommunity Newbie
asked in INTEGRATIONS
All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

823
Andrew O'Driscoll
2 years ago
D
Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

453
D
2 years ago
M
Michael LarcheNew Participant
asked in INTEGRATIONS
Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

552
Brandon James
2 years ago
L
Leo FreitasCommunity Newbie
asked in INTEGRATIONS
Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

1525
A
2 years ago
S
Savannah BarattaNew Participant
asked in INTEGRATIONS
Salesforce/Gong Sync

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

2053
Andrew O'Driscoll
2 years ago
C
Claire.HummingbirdNew Participant
asked in INTEGRATIONS
Duplicate Salesforce tasks for Gong calls

Hi, We have Gong setup to create a Salesforce task when a Gong/Zoom call is completed. The problem is if there are multiple contacts from the prospect company on the call then it creates a task for each person. This skews reporting and shows us as having completed more meetings than we actually have. Does anyone have a solution for this?

1652
Ann Guy
2 years ago
Hannah Hapin
Hannah HapinGongster
published in INTEGRATIONS
Tips from ‘Customer Insider Event: Integrate, Automate, and Measure!’

Thanks for coming to our recent customer event: Integrate, Automate, Measure!As promised, here are tips to help you leverage Gong to get more efficiency and effectiveness from your tech stack.  Integrations:Integrations are a critical part of what makes Gong great. We partner with the best-in-class tech companies around the world to offer our raving fans an incredible experience with even more powerful results when they connect Gong with their tech stack. Gong has the highest number of most relevant tech integrations.More integrations=more stickiness Salesforce Integration:Salesforce integrations help you get more of your investment in Salesforce technology: pipeline increase, richer data, reporting, and collaboration. The integration offers the best data orchestration and allows you to enrich your other systems.Example:Imagine you had one deal timeline where you can see everything that your rep talked about with your customer AND you could see when they sent the Proposify proposal for

520
Hannah Hapin
2 years ago
John Shelburne
John ShelburneCommunity Newbie
asked in INTEGRATIONS
Gong and Microsoft Teams

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

7095
A
2 years ago
D
Daniel BernsteinCommunity Newbie
asked in INTEGRATIONS
Viewing SFDC data in Gong

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

433
D
2 years ago
C
Chris SmithNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name.  I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account.  Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix?  Thanks.

513
Molly Kipnis
2 years ago
M
MiladGNew Participant
asked in INTEGRATIONS
Salesforce: Gong Conversations vs Gong Related Leads

We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?

882
shifarad
2 years ago
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom/Notetaker/Hubspot

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly? 

411
Andrew O'Driscoll
2 years ago
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

441
Andrew O'Driscoll
2 years ago
P
Patrick WilliamsNew Participant
asked in INTEGRATIONS
'Meeting scheduled for 24th September 2021'

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

191
Molly Kipnis
3 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Gong for Salesforce

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

301
Molly Kipnis
3 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Report Gong Calls in Salesforce

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

581
Molly Kipnis
3 years ago
G
Greg HayCommunity Newbie
asked in INTEGRATIONS
Can a comment be pushed to slack?

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

542
Nisha Baxi
3 years ago
Scott Baldwin
Scott BaldwinCommunity Newbie
asked in INTEGRATIONS
Productboard & Gong integration

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

896
Scott Baldwin
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in INTEGRATIONS
Support Tip of the Week: Setting up Gong for Salesforce

While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts.  If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled. Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can-t-view-the-conversation-highlight-or-transcript Still have questions? Reach out to our Support team!

550
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in INTEGRATIONS
Support Tip of the Week: Working with Google Workspace

If you're setting up your Google Workspace and the integration page is stuck on "In Progress" for more than a few hours, check on two things:1. Is the email address you used to connect the integration in the same Organizational Unit in which the Gong app was installed?2. Does your team's primary domain in Gong (under Company Settings > General Settings) match the primary domain in your Gong user profile (assuming you're the integration user)? The "In Progress" status should update a few hours after these changes. If not, reach out to our Support team!

630
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in INTEGRATIONS
Support tip of the week: Set up native Zoom

Having trouble setting up your Native Zoom integration?If you've completed the integration steps and are still unable to complete the set up, there are three things you can do:In Zoom, go to Administration > Billing, and confirm that you have a Zoom Business or Enterprise license. In Zoom, check that the account or relevant group setting for cloud recording is unlocked. Confirm that there is a setting called "Audio Transcript" under "Cloud Recordings" in your Zoom instance and that it is enabled. If it is not there, reach out to Zoom Support to have them enable "Audio Transcript" on your "Cloud Recordings" settings. Try connecting again, and that should do the trick!If that doesn't fix things, submit a ticket to our Help Center and our Support team will be on it in a flash!

790
Winnie Nguyen
3 years ago
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