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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 85 Posts
  • 215 Replies
85 Posts
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Eku MalcomCommunity Newbie
asked in INTEGRATIONS
Automating email to prospect based on a call in taking place in Gong

We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integrationComments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. If this isn’t possible through Gong, what strategies have you used to automate emails to prospects?

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Sam CockburnNew Participant
asked in INTEGRATIONS
Permission Profiles for API requests - What's Allowed?

Hi there, we recently set up an integration so our users can connect to Gong to fetch their calls in our platform.However this only works for technical admins. Is there any documentation around how to enable this for other Permission Profiles or is it that only technical admins are allowed to use the Gong API?

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Molly Kipnis
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jag729New Participant
asked in INTEGRATIONS
Set up a developer sandbox account as a non-customer?

Hi! We have some mutual customers who are requesting a Gong integration. We’re not Gong customers (we don’t have a sales process that requires it), but we need a sandbox account to test the integration.  The Integration Partner guide seems to require having an existing Gong account; is it possible to get a sandbox account without being a customer, to build for mutual customers? 

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Molly Kipnis
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Tomeu OzonasNew Participant
asked in INTEGRATIONS
Hubspot & Whatsapp & LinekIn logged not visible

Hi! Many of the sales messages I do are though LinkedIn and Whatsapp which I log into Hubspot but they are not reflected in Deals Pipeline. Any trick? Should be this a feature request?

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Molly Kipnis
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Mackenzie MurphyCommunity Newbie
asked in INTEGRATIONS
Does anyone have experience integrating the KF sell application, Gong, and Salesforce? What resources did you use to help?

We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!

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Ruben SanchezNew Participant
asked in INTEGRATIONS
Integration with SugarCRM

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

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Vibhu JainNew Participant
asked in INTEGRATIONS
Log-in EventLogs

Hi there,I was wondering if i could filter out the Login event-logs using Auditing API of gong to get the logins of al the user in my organization . I tried using AccessLogs as event-type but it has long list of logs including logins and i couldn’t find a way to filter only login eventlogs.  can someone please help me getting the login event logs or is there any filter to do it .Thanks 

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BridgetFinegan
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Marcos NeryCommunity Newbie
asked in INTEGRATIONS
Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

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Will Hayes
Will HayesHigh roller
asked in INTEGRATIONS
Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

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Andrew O'Driscoll
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Andrea FariaEnthusiast
asked in INTEGRATIONS
Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you, 

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Andrew O'Driscoll
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James JanssenNew Participant
asked in INTEGRATIONS
Salesforce - Call Participant ID not tracking

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
posted in INTEGRATIONS
Unlock an even more powerful reality with the Gong Collective

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

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Ilana MullinNew Participant
asked in INTEGRATIONS
Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

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Molly Kipnis
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Martin MisiowiecNew Participant
asked in INTEGRATIONS
How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

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Andrew O'Driscoll
Peter Foster
Peter FosterCommunity Newbie
asked in INTEGRATIONS
All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

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Andrew O'Driscoll
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Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

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Michael LarcheNew Participant
asked in INTEGRATIONS
Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

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Brandon James
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Leo FreitasCommunity Newbie
asked in INTEGRATIONS
Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

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Savannah BarattaNew Participant
asked in INTEGRATIONS
Salesforce/Gong Sync

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

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Andrew O'Driscoll
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Claire.HummingbirdNew Participant
asked in INTEGRATIONS
Duplicate Salesforce tasks for Gong calls

Hi, We have Gong setup to create a Salesforce task when a Gong/Zoom call is completed. The problem is if there are multiple contacts from the prospect company on the call then it creates a task for each person. This skews reporting and shows us as having completed more meetings than we actually have. Does anyone have a solution for this?

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Ann Guy
Hannah Hapin
Hannah HapinGongster
published in INTEGRATIONS
Tips from ‘Customer Insider Event: Integrate, Automate, and Measure!’

Thanks for coming to our recent customer event: Integrate, Automate, Measure!As promised, here are tips to help you leverage Gong to get more efficiency and effectiveness from your tech stack.  Integrations:Integrations are a critical part of what makes Gong great. We partner with the best-in-class tech companies around the world to offer our raving fans an incredible experience with even more powerful results when they connect Gong with their tech stack. Gong has the highest number of most relevant tech integrations.More integrations=more stickiness Salesforce Integration:Salesforce integrations help you get more of your investment in Salesforce technology: pipeline increase, richer data, reporting, and collaboration. The integration offers the best data orchestration and allows you to enrich your other systems.Example:Imagine you had one deal timeline where you can see everything that your rep talked about with your customer AND you could see when they sent the Proposify proposal for

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Hannah Hapin
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Daniel BernsteinCommunity Newbie
asked in INTEGRATIONS
Viewing SFDC data in Gong

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

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Chris SmithNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name.  I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account.  Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix?  Thanks.

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Molly Kipnis
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MiladGNew Participant
asked in INTEGRATIONS
Salesforce: Gong Conversations vs Gong Related Leads

We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?

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shifarad
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