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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 64 Posts
  • 163 Replies
64 Posts
D
Daniel BernsteinCommunity Newbie
asked in INTEGRATIONS
Viewing SFDC data in Gong

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

3
D
2 years ago
C
Chris SmithNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name.  I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account.  Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix?  Thanks.

3
Molly Kipnis
2 years ago
M
MiladGNew Participant
asked in INTEGRATIONS
Salesforce: Gong Conversations vs Gong Related Leads

We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?

2
shifarad
2 years ago
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom/Notetaker/Hubspot

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly? 

1
Andrew O'Driscoll
2 years ago
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

1
Andrew O'Driscoll
2 years ago
S
Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

4
Molly Kipnis
2 years ago
P
Patrick WilliamsNew Participant
asked in INTEGRATIONS
'Meeting scheduled for 24th September 2021'

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

1
Molly Kipnis
2 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Gong for Salesforce

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

1
Molly Kipnis
2 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Report Gong Calls in Salesforce

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

1
Molly Kipnis
2 years ago
G
Greg HayCommunity Newbie
asked in INTEGRATIONS
Can a comment be pushed to slack?

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

2
Nisha Baxi
2 years ago
Scott Baldwin
Scott BaldwinCommunity Newbie
asked in INTEGRATIONS
Productboard & Gong integration

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

6
Scott Baldwin
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in INTEGRATIONS
Support Tip of the Week: Setting up Gong for Salesforce

While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts.  If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled. Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can-t-view-the-conversation-highlight-or-transcript Still have questions? Reach out to our Support team!

0
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in INTEGRATIONS
Support Tip of the Week: Working with Google Workspace

If you're setting up your Google Workspace and the integration page is stuck on "In Progress" for more than a few hours, check on two things:1. Is the email address you used to connect the integration in the same Organizational Unit in which the Gong app was installed?2. Does your team's primary domain in Gong (under Company Settings > General Settings) match the primary domain in your Gong user profile (assuming you're the integration user)? The "In Progress" status should update a few hours after these changes. If not, reach out to our Support team!

0
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in INTEGRATIONS
Support tip of the week: Set up native Zoom

Having trouble setting up your Native Zoom integration?If you've completed the integration steps and are still unable to complete the set up, there are three things you can do:In Zoom, go to Administration > Billing, and confirm that you have a Zoom Business or Enterprise license. In Zoom, check that the account or relevant group setting for cloud recording is unlocked. Confirm that there is a setting called "Audio Transcript" under "Cloud Recordings" in your Zoom instance and that it is enabled. If it is not there, reach out to Zoom Support to have them enable "Audio Transcript" on your "Cloud Recordings" settings. Try connecting again, and that should do the trick!If that doesn't fix things, submit a ticket to our Help Center and our Support team will be on it in a flash!

790
Winnie Nguyen
3 years ago
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