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DATA IN GONG

Ask questions and learn best practices about data in Gong.

  • 68 Posts
  • 191 Replies
68 Posts
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Drive Insight Using Out Of The Box Gong Features Meetup - Recap

 Thanks to everyone that attended, contributed and played Jeopardy! during last week’s meetup. Yes, we had a lot of fun playing Jeopardy! If you missed the meetup you can access it here. Our meetup was focused on up-leveling your insight in Gong without ever leaving Gong, using:  Win/Loss  Market Insights Call Categories  Smart Trackers (new!) Deals Initiatives (new feature!) Deal Drivers   Takeaways: The launch of so many Insights in addition to long standing favorites like Win/Loss, diminishes the need to export data to spreadsheets or a BI tool. People, especially those that are new to Gong, are not 100% aware of all the available Insights. This was especially true for Whisper for Topics. Call To Action:Play along and listen to the call. Have fun playing Jeopardy! while learning.  Register for next month’s meetup, where we plan to have a customer tell us how they are driving success using Gong. Resources:  Link to the call  Join us for another meetup December 14th, 1PM E

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Molly Kipnis
Nisha Baxi
Nisha BaxiCommunity Manager
posted in DATA IN GONG
**NEW** Hot off the press: Data courses in the Academy

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

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Molly Kipnis
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Supercharge your Gong Data Meetup - Recap

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a  big high five to all of those that are new to the Gong community join us.  If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features Showcase examples of analyzing Gong data in an external BI tool (Power BI) How to get started on analyzing data when you are new to Gong What everyone was interested in the most is the data insights they can get right out of Gong right now.  We are going to make our November meetup all about how you can up-level your insight without ever leaving Gong, including:  Win/Loss  Drivers  Market Insights Initiatives (new feature!) Smart Trackers (new!) Call Categories  Please submit any data related questions/ challenges/ areas you’d like to cover ahead of our next meetup using this Google form. We’d love to have 2-3 meetup attendees share their insights.  Let

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Gracie
Molly Kipnis
Molly KipnisCommunity Manager
posted in DATA IN GONG
Share your Gong Data Questions and Use Cases

Have a question about how to use your data from Gong? Working on a challenging use case and looking for some guidance?  Share it with us in this Google form, and we'll make sure to cover it at our next data meetup! CC: @Andrew O'Driscoll 

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Molly Kipnis
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Wesley LongsworthNew Participant
posted in DATA IN GONG
Data / Decision Science Use Cases

Hello world! My team is interested in using applied data / decision science to derive more value from Gong. For us, the starting point is understanding how adherence to a repeatable / prescribed sales process relates to different business outcomes.Where are other folks in the community finding success using applied data / decision science with data from Gong?

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Nisha Baxi
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to learn how to supercharge your Gong data in your favorite analysis tool?

Then, join our meetup tomorrow, Wednesday, October 12th at 1pm ESTWe will showcase and discuss ways to do this.  See you tomorrow. Register here If you missed it, our last meetup was a Beginners Guide To The Gong API. Andrew.

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Andrew O'Driscoll
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to use the Gong API?  Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert:  The Gong API is easy to use.  I’m super excited to show you how.   Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

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Andrew O'Driscoll
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Frank ChambersCommunity Newbie
asked in DATA IN GONG
Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
The New World of Gong Data - Gong Community Meetup #2

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data.  Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now.  We'd love to have you join us.  New Format Based on Your Feedback   We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups.  What's your hot topic?We will have Gong experts lead three simultaneous breakout groups.    Here are the topics we heard from you last month.  Any other topic top of mind for you for a breakout session? Complete the poll and comment:Trackers Gong for Salesforce Gong API  Hero Moment.   What wins do you have to share?We all win from hearing your success story of something you did that drove change in your organization.   Come ready to share the before and after.  We can't wait to hear about it.  Message me a

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong.  We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports.   Favorite Product Features of Program Managers  Interaction Stats Gong Assist Teams Tab: Specifically peer call review  A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution:  “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

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Molly Kipnis
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Stephen GatchellNew Participant
asked in DATA IN GONG
Utilizing NLP to drive insights into recordings

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?  

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Andrew O'Driscoll
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Greg KimballNew Participant
asked in DATA IN GONG
Write Gong Deal Warnings to Salesforce

Hello,We’re hoping to write Gong’s Deal Warnings back to Salesforce for reporting purposes. Is this possible through webhooks or API? Thanks,Greg

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Andrew O'Driscoll
Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in DATA IN GONG
Add email labeling to the API

I really like the Gong Email labeling feature (See this Help Center article if you are not familiar with it).However from what I can tell email labels are not available in the API. We are doing some email analysis using the API, and it would be great to have the email labels available. Are there any plans to include email labels in an API call such as data-for-email-address ?

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Andrew O'Driscoll
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Matt MetrosNew Participant
asked in DATA IN GONG
Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

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Nisha Baxi
patricia.bautista
patricia.bautistaGongster
published in DATA IN GONG
Resources from 'Reporting to feast on: Savory tips on how to leverage Gong data'

Thanks for coming to our recent customer event! As promised, here are some resources to help you get more out of Gong: GONG FOR SALESFORCE: This no-cost add-on within Gong is available through our Help Center. Just follow the set-up instructions here. Connect with your Salesforce Admin or our technical support team if you have technical questions. OUT-OF-THE-BOX REPORTS: Don't know where to start? We've got you covered. See what's available out of the box here, then follow these instructions: In Salesforce, go to the Reports page, click on All Folders in the left pane, and select Gong Reports. Need a report that isn't supplied? Email your CSM. DEMO OF ‘GONG FOR SALESFORCE’ AND RECORDED WEBINAR: Watch Gong's very own Mike Larkin demo Gong for Salesforce, from installing to report generation. Check it out here. This is what’s included: There’s a short demo of the Conversation custom object and its features, an overview of the Gong Sales Engineering dashboard to show how

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patricia.bautista
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Mat RodriguezCommunity Newbie
asked in DATA IN GONG
Having trouble authenticating my requests using Postman

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

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Rohan Vaidya
Aurel Laor
Aurel LaorCommunity Newbie
published in DATA IN GONG
How AppsFlyer is using Gong for CS

A few years ago at AppsFlyer, we declared ourselves customer obsessed. In order to live up to this vision, we built an amazing 270-person Client Services (CS) team that’s spread around the globe. Our day-to-day work focuses on delivering value and helping our customers achieve their desired business outcomes using AppsFlyer.  We conduct video calls with customers on a daily basis, and we wanted to determine how we were doing on those calls. (Plus, Covid had moved all of our face-to-face interactions to video calls). Though Gong was originally designed to help sales teams, we were eager to use it to measure everything happening on our CS team, and to improve ourselves. Our first step was recording and collecting data. We believe in the power of data, and consider ourselves (and our decisions) data-educated! Using our dashboard tool, Looker, we visually represented the data and connected it to the metrics by which we measure our team:  Relationships and their strength Early risk identi

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James KaseCommunity Newbie
asked in DATA IN GONG
Reporting on Call Interaction with Deals

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.  (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this.  - James

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