DATA IN GONG

Hi,I am wondering if you are able to find a spot within Gong where I would be able to see what the ideal talk ratio is for my team. I want more in depth results than what is reported in the insight > interaction page. I would like to see each of my account executives, the talk ratio for each call, and whether or not it won or lost.Let me know if anyone else is looking for this data and if there is a solution. 

RevOps, Sales Enablement, and Gong data lovers — join us for this month's meetup for data in Gong tomorrow (Wednesday) at 1:00 pm ET!Register here - We’ll “show and tell” how customers have answered the following:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you have a goldmine of data in Gong and are seeking proven methods to use it to scale revenue, join us for this discussion.

Excited for tomorrow’s Data Meetup with special guest Holly Hampson from Hello Heart!Holly is perfect to lead our discussion based on Hello Heart’s recent work on their strategic GTM initiative leveraging Smart Trackers. Some questions Holly will bring up for conversation:1️⃣ Which use cases are optimal for leveraging Smart Trackers?2️⃣ What are key learnings from first-time Smart Tracker creation?3️⃣ How can you identify a strategic priority and act with your team today?If you’re like me and always excited for tips and Q/A around leveraging this built-in AI feature, then please join as at 1 EST!Register here - 

Appreciate you welcoming me as a first-time host to the Gong Data Community Meet-up!Great participation from those who host a goldmine of data in Gong and were seeking methods to leverage it to improve revenue outcomes.  To help everyone visualize this, we offered a “show and tell” of how 1 Gong customer answered the following with their data:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you missed it, please feel free to catch the recording here. And if you’d care to join us next time, block your calendar for August 9th at 1 pm EST!

The image below shows the effect multi-threading has on winning new business deals:  This screenshot is pulled from a Multi-Threading YouTube video that referenced a Gong study.  Is there a way we can run an analysis like this for our internal team based on OUR data? Want to know how much effect multi-threading has on our deals.  We currently have the Gong for Salesforce package installed. I'm guessing we would maybe need to utilize a business intelligence platform like Snowflake. Curious what the Community’s thoughts are. Would really like to see the correlation between the win rate and number of unique participants on calls/emails.

Hi Community!Has anyone successfully implemented a way to categorise a call. It would be great to differentiate between a discovery call, demonstration etc. etc. and the only way I think it’s doable is through the comment #hashtag but Ideally I want to see this differently on the deal activity.Any ideas?

In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data.   It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity f

Folks, Our license is set to expire in another 10days & we need to download around 3000+ recorded calls with transcripts. Is there any API to download the calls fed in the call IDs which I can get from https://api.gong.io/v2/calls/?

New to Gong for Salesforce?Already using it and want to take it to the next level?  Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips.  HIGHLIGHTS:  Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibili

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the p

Thanks to everyone that attended today’s Community Meetup focused on making the most of your data in Gong. We were pleased to see a number of Gong employees from the Product Analytics Team and Value Engineering team. They are curious to hear from Gong customers, and we expect to have them join future meetups. It’s a great opportunity to get insight into current and future features.  Thank you @Or Farber, @Assaf Levinson, and @Claudia McSweeneyThank you @Pete Thornton, @Marissa Lough, and @Deborah Deardorff for your contributions. I really like Pete’s comment on the “potential of data”. So t

Join us tomorrow Wednesday Jan 18th for our monthly Data Meetup, where we focus on making the most from your data in Gong. Tomorrow’s topics may include the following, and we may choose others based on feedback:CRM based reporting - what’s working or not. Who doesn’t want to know that?!  How to access the health of a Gong instance - what 20 things would you look at Write back to Gong: Possibly looking at how to write event/ task data to Gong  @Joe Barrow I have a free spreadsheet I plan to share that allows you to see and compare what’s working and not. It just needs you to add your calls. 

After a recent migration from Chorus, I have a large swath of calls that are not associated with an account.  Any tips for going about this association process?  Reports to get organized?  Ways of easily doing large numbers of associations (vs clicking into each call and manually associating?) Thanks to you all!

Looking to uncover how your team is adopting key behaviors that align to your top-of-mind initiatives? Or the impact of those initiatives on the business? Gong data helps you truly understand your business at scale.   Discover where the data lives and how to use it to address your business questions in this Gong Academy course!

Hi All,Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.Thanks!Courtney

 Thanks to everyone that attended, contributed and played Jeopardy! during last week’s meetup. Yes, we had a lot of fun playing Jeopardy! If you missed the meetup you can access it here. Our meetup was focused on up-leveling your insight in Gong without ever leaving Gong, using:  Win/Loss  Market Insights Call Categories  Smart Trackers (new!) Deals Initiatives (new feature!) Deal Drivers   Takeaways: The launch of so many Insights in addition to long standing favorites like Win/Loss, diminishes the need t

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a  big high five to all of those that are new to the Gong community join us.  If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features

Have a question about how to use your data from Gong? Working on a challenging use case and looking for some guidance?  Share it with us in this Google form, and we'll make sure to cover it at our next data meetup! CC: @Andrew O'Driscoll 

Hello world! My team is interested in using applied data / decision science to derive more value from Gong. For us, the starting point is understanding how adherence to a repeatable / prescribed sales process relates to different business outcomes.Where are other folks in the community finding success using applied data / decision science with data from Gong?

Then, join our meetup tomorrow, Wednesday, October 12th at 1pm ESTWe will showcase and discuss ways to do this.  See you tomorrow. Register here If you missed it, our last meetup was a Beginners Guide To The Gong API. Andrew.

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert:  The Gong API is easy to use.  I’m super excited to show you how.   Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data.  Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now.  We'd love to have you join us.  New Format Based on Your Feedback   We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups.  What's your hot topic?We will have Gong experts lead three simultaneous breakout groups.    Here are the topics we he