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DATA IN GONG

Ask questions and learn best practices about data in Gong.

  • 57 Posts
  • 153 Replies
57 Posts
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Greg KimballNew Participant
asked in DATA IN GONG
Write Gong Deal Warnings to Salesforce

Hello,We’re hoping to write Gong’s Deal Warnings back to Salesforce for reporting purposes. Is this possible through webhooks or API? Thanks,Greg

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Andrew O'Driscoll
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in DATA IN GONG
Add email labeling to the API

I really like the Gong Email labeling feature (See this Help Center article if you are not familiar with it).However from what I can tell email labels are not available in the API. We are doing some email analysis using the API, and it would be great to have the email labels available. Are there any plans to include email labels in an API call such as data-for-email-address ?

2
Andrew O'Driscoll
2 years ago
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Matt MetrosNew Participant
asked in DATA IN GONG
Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

2
Nisha Baxi
2 years ago
patricia.bautista
patricia.bautistaGongster
published in DATA IN GONG
Resources from 'Reporting to feast on: Savory tips on how to leverage Gong data'

Thanks for coming to our recent customer event! As promised, here are some resources to help you get more out of Gong: GONG FOR SALESFORCE: This no-cost add-on within Gong is available through our Help Center. Just follow the set-up instructions here. Connect with your Salesforce Admin or our technical support team if you have technical questions. OUT-OF-THE-BOX REPORTS: Don't know where to start? We've got you covered. See what's available out of the box here, then follow these instructions: In Salesforce, go to the Reports page, click on All Folders in the left pane, and select Gong Reports. Need a report that isn't supplied? Email your CSM. DEMO OF ‘GONG FOR SALESFORCE’ AND RECORDED WEBINAR: Watch Gong's very own Mike Larkin demo Gong for Salesforce, from installing to report generation. Check it out here. This is what’s included: There’s a short demo of the Conversation custom object and its features, an overview of the Gong Sales Engineering dashboard to show how

2040
patricia.bautista
2 years ago
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Mat RodriguezCommunity Newbie
asked in DATA IN GONG
Having trouble authenticating my requests using Postman

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

3
Rohan Vaidya
2 years ago
Aurel Laor
Aurel LaorCommunity Newbie
published in DATA IN GONG
How AppsFlyer is using Gong for CS

A few years ago at AppsFlyer, we declared ourselves customer obsessed. In order to live up to this vision, we built an amazing 270-person Client Services (CS) team that’s spread around the globe. Our day-to-day work focuses on delivering value and helping our customers achieve their desired business outcomes using AppsFlyer.  We conduct video calls with customers on a daily basis, and we wanted to determine how we were doing on those calls. (Plus, Covid had moved all of our face-to-face interactions to video calls). Though Gong was originally designed to help sales teams, we were eager to use it to measure everything happening on our CS team, and to improve ourselves. Our first step was recording and collecting data. We believe in the power of data, and consider ourselves (and our decisions) data-educated! Using our dashboard tool, Looker, we visually represented the data and connected it to the metrics by which we measure our team:  Relationships and their strength Early risk identi

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L
2 years ago
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James KaseCommunity Newbie
asked in DATA IN GONG
Reporting on Call Interaction with Deals

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.  (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this.  - James

2
J
3 years ago
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