INTEGRATIONS

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

 Our integration with Crayon gives sales and success teams valuable competitive insights in the context of when they need it most.  It’ll take customer interactions that mention competitors within Gong, and directly connect it to Crayon’s sales deliverables. This ensures reps have the right information at the right time to combat any competitor mention in a deal quickly and easily. Check out what this integration can do to help combat competitive objections only on Gong Collective

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

Hi, We have Gong setup to create a Salesforce task when a Gong/Zoom call is completed. The problem is if there are multiple contacts from the prospect company on the call then it creates a task for each person. This skews reporting and shows us as having completed more meetings than we actually have. Does anyone have a solution for this?

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name.  I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account.  Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix?  Thanks.

We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly? 

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts.  If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled. Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can-t-view-the-conversation-highlight-or-transcript Still have questions? Reach out to our Support team!

If you're setting up your Google Workspace and the integration page is stuck on "In Progress" for more than a few hours, check on two things:1. Is the email address you used to connect the integration in the same Organizational Unit in which the Gong app was installed?2. Does your team's primary domain in Gong (under Company Settings > General Settings) match the primary domain in your Gong user profile (assuming you're the integration user)? The "In Progress" status should update a few hours after these changes. If not, reach out to our Support team!