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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

410 Posts
Molly Kipnis
Molly KipnisCommunity Manager
published in COACHING
Uplevel your coaching

DYK: We have over 30 courses in the Gong Academy to help you take your coaching to the next level! From coaching the middle to understanding metrics in Gong to learning deal strategies that work, there’s a coaching course for you. Browse the content catalog here.

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Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
published in DATA IN GONG
Leverage Gong Data

Looking to uncover how your team is adopting key behaviors that align to your top-of-mind initiatives? Or the impact of those initiatives on the business? Gong data helps you truly understand your business at scale.   Discover where the data lives and how to use it to address your business questions in this Gong Academy course!

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Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
published in DEALS
Uplevel your Deal Management

Learn how to manage your pipeline in Gong like a pro. Check out these Deal Management resources for Sellers and Managers in the Gong Academy.

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Molly Kipnis
1 year ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Missing the Zoom Passcode required after enabling Consent Pages?

You just enabled your Gong Consent Page, and now your Zoom Meetings require a passcode, but you don’t have one. No worries! Once the Consent Page is enabled, Gong automatically generates a passcode even if one isn’t originally required according to the user settings. This initiates a new protocol that causes the passcode to be required.As a workaround, simply enable the Zoom setting “Embed passcode in invite link for one-click join”. To do this, have your Zoom Admin follow the steps below: Log in with a Zoom admin account. On the left-hand menu, open Account Management → Account Settings. Search for “Embed passcode…”. Toggle “Embed passcode in invite link for one-click join” ON. Note: For meetings that are already scheduled, you will need to generate a new consent link after changing the Zoom setting. For more information, see the Zoom documentation for changing account settings. 

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2 years ago
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Taylor PalettaGongster
published in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Why aren’t my “Gong Usage” numbers updating?

Did you listen to multiple calls today? Are they all stamped with a green “Listened” badge but your “Gong Usage” numbers don’t align? This is perfectly normal! On your new nav bar, under the Insights tab, you’ll find “Gong Usage”. This page gets updated daily, so you’ll see the right numbers there tomorrow. Want to take advantage of our Insights tab? Check out how to level up on coaching and metrics with the Gong Academy!

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2 years ago
Courtney_Mirakl
Courtney_MiraklHigh roller
asked in DATA IN GONG
Question Rate Metric

Hi All,Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.Thanks!Courtney

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Courtney_Mirakl
2 years ago
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

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2 years ago
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Ilana MullinNew Participant
asked in INTEGRATIONS
Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

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Molly Kipnis
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Drive Insight Using Out Of The Box Gong Features Meetup - Recap

 Thanks to everyone that attended, contributed and played Jeopardy! during last week’s meetup. Yes, we had a lot of fun playing Jeopardy! If you missed the meetup you can access it here. Our meetup was focused on up-leveling your insight in Gong without ever leaving Gong, using:  Win/Loss  Market Insights Call Categories  Smart Trackers (new!) Deals Initiatives (new feature!) Deal Drivers   Takeaways: The launch of so many Insights in addition to long standing favorites like Win/Loss, diminishes the need to export data to spreadsheets or a BI tool. People, especially those that are new to Gong, are not 100% aware of all the available Insights. This was especially true for Whisper for Topics. Call To Action:Play along and listen to the call. Have fun playing Jeopardy! while learning.  Register for next month’s meetup, where we plan to have a customer tell us how they are driving success using Gong. Resources:  Link to the call  Join us for another meetup December 14th, 1PM E

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Molly Kipnis
2 years ago
Nisha Baxi
Nisha BaxiCommunity Manager
posted in DATA IN GONG
**NEW** Hot off the press: Data courses in the Academy

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

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Molly Kipnis
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Manual uploads and Screen-shares not showing up in Gong?

Are you noticing that your screen-shares and presentations aren’t showing on the “Call page” in Gong? Are you importing your web conferencing calls from Zoom into Gong manually?If you answered yes to both of these questions, Gong is working as intended. When you manually import calls into Gong, the video and audio are uploaded but the screen-shares and presentations aren’t. To ensure that screen-shares and presentations are uploaded into Gong: 1) If you’re using the native Zoom integration, manually hit “Record to cloud” in Zoom. If there’s an associated calendar event for the call, we’ll import it. 2) If you’re not using native Zoom, add “assistant@gong.io” to the calendar event as a participant.  Both of these will record your call(s) and automatically upload your video, audio, and presentations into Gong!

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2 years ago
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Julia ZuercherNew Participant
asked in GONG RECORDINGS
Marking calls as private on behalf of others

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

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2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Hubspot Deals not showing up in Gong?

If your Hubspot deals aren’t appearing in Gong, check two things:  Is the deal owner’s email address the same in Gong and Hubspot? Does the deal have a parent account associated with it in Hubspot? If you answered yes to both and the deals still aren’t appearing in Gong, grab a screenshot of a missing deal, then copy/paste the screenshot and the deal’s ID into an email, and send it to our Support team here. They’ll investigate further!

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Molly Kipnis
2 years ago
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Jon ParmleyNew Participant
asked in INTEGRATIONS
Ability to alter the Activity subject line pushed to Salesforce

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

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Molly Kipnis
2 years ago
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Joe BarrowHigh roller
asked in DEALS
Contacts tied to deals

Hello - Can someone explain to me the number of contacts associated with deals and where it comes from.   In salesforce we have one name associated with an opportunity then of course there are others on the account.   In some of the deals I see in Gong I see 0 contacts, some show 1 and others show multiple.   I am trying to confirm 100% the source of truth for the contact data.   Is it pulling from the opportunity in SF, or the account or is it something else/different?   Thanks, Joe

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Molly Kipnis
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Having trouble installing Gong for Salesforce?

Are you running into snags while installing Gong for Salesforce? In your company settings, under CRM > Select Salesforce > click the Install button under Gong for Salesforce.  Didn’t work? Go ahead and click the Install button in incognito mode. Here’s how: Open Google Chrome.The easiest way to open an incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). OR you can click on the the three vertical dots in the upper right-hand corner of your screen and select New Incognito Window from the list. After you install it in incognito mode, refresh the page. It may take some to sync with your CRM!Having issues with Appexchange?Here is the direct link to Gong for Salesforce V. 2.25

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2 years ago
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Joe BarrowHigh roller
asked in DEALS
Tracking logged calls from SF in Deals....

Hello,I am using deal boards more and more and find them to be a MUCH better way to track deals and review pipe.   One area I have not figured out about the integration with Salesforce is related to logged calls.   I have several deals with warnings showing up for a lack of activity but when I go into salesforce I can see that my sellers are logged calls where they leave VMs (for ex).   So I can see the activity but that is not funneling through into Gong and as a result my reps are seeing warnings when they are not really needed.   More so it causes a lack of trust in the data.    Is there any way to track this type of activity in Gong?Thanks,Joe 

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J
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Calendar events from “additional email addresses” not syncing?

Are you trying to sync the calendar events for your “Additional email addresses” in Gong? If your calendar integration (Google Workspace or Microsoft 365) is set to “Company-wide connection”, Gong will only sync your “Primary email address”. If you would like to sync a different email address with Gong: 1) You can switch your “Primary email address” in “My Profile”. For more information, check out our article here!2) You can move your calendar events from your “Additional emails addresses” to the “Primary email address'' you have connected to Gong. For more information on how to do that, check out the following link: Transfer Google calendars or events.

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2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Supercharge your Gong Data Meetup - Recap

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a  big high five to all of those that are new to the Gong community join us.  If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features Showcase examples of analyzing Gong data in an external BI tool (Power BI) How to get started on analyzing data when you are new to Gong What everyone was interested in the most is the data insights they can get right out of Gong right now.  We are going to make our November meetup all about how you can up-level your insight without ever leaving Gong, including:  Win/Loss  Drivers  Market Insights Initiatives (new feature!) Smart Trackers (new!) Call Categories  Please submit any data related questions/ challenges/ areas you’d like to cover ahead of our next meetup using this Google form. We’d love to have 2-3 meetup attendees share their insights.  Let

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Gracie
2 years ago
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jsolCommunity Newbie
asked in GONG RECORDINGS
Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

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Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in DATA IN GONG
Share your Gong Data Questions and Use Cases

Have a question about how to use your data from Gong? Working on a challenging use case and looking for some guidance?  Share it with us in this Google form, and we'll make sure to cover it at our next data meetup! CC: @Andrew O'Driscoll 

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Molly Kipnis
2 years ago
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Matt SandersNew Participant
asked in GONG RECORDINGS
Ability to see who viewed your recordings

How can I tell if others at my company have viewed my meeting recordings?

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Andrew O'Driscoll
2 years ago
Sara Perry
Sara PerryGongster
posted in INTERNAL COLLABORATION
Calling all Gong Program Managers - Easy Survey to Track User Feedback!

Hello Gong Community, My name is Sara and I am an Enterprise CSM here at Gong. If you are a Program Manager who tracks adoption and usage of Gong - I have a tool to add into your Program Manager toolbox when it comes to understanding how your tell feels about Gong (outside of just looking at the adoption numbers!) Some of my best customers are always asking for creative ways to seek out or get ahead of any adoption gaps - especially when they:Are new to Gong or Expanding Gong to a new team Get an unfiltered voice of how their teams are liking Gong Looking to identify where they (as a program manager) can fill any gaps to unlock more value in Gong.In fact, one of my customers has shared a helpful Google Survey out as a way to get anonymous feedback from their teams, which will in turn - allow you, their program manager, pivot or adjust prioties when it comes to Gong.Check it out below and let me know what you think?Also… if you have any creative ways you are asking for feedback from you

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Molly Kipnis
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Unable to create a “Gong Meeting”?

Is your team member trying to add a “Gong Meeting” to a calendar event, but getting an error message?  Make sure they’re at least a Standard Team Member in Gong.  Check that you’ve added a personal meeting room link in “My Profile”. Ensure that you have the Gong add-on installed. Check out our article here!

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2 years ago
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Wesley LongsworthNew Participant
posted in DATA IN GONG
Data / Decision Science Use Cases

Hello world! My team is interested in using applied data / decision science to derive more value from Gong. For us, the starting point is understanding how adherence to a repeatable / prescribed sales process relates to different business outcomes.Where are other folks in the community finding success using applied data / decision science with data from Gong?

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Nisha Baxi
2 years ago
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