FOR GONG CUSTOMERS

My deal boards are working but the totals for the opportunity stages are showing all zeros with the exception of the total.   Any suggestions as to how I can get the totals to appear?   Screenshot attached.   Thanks, Joe

Does Gong have any best practices when utilizing the AI powered answers for Scorecard questions? We would like to help scorers by giving them some tips/tricks on how to incorporate the AI powered answers into their decision making, without having the AI powered answer being the only answer. If there are documents/ snippets from scorecard discussions I would love to review. Thanks!

Can I set up my Gong account to auto-email the Gong recording after every call? I see you can something about “pre-set” for a specific customer...but I want to automate it. Or at the very least email me the recording.

In gong you can ask anything relating to a call. And it seems to work pretty well.  In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc.  it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce. 

I’ve completed an extensive flow with hundreds of contacts and thousands of emails. I would now like to pull a report based on the digital interactions of the contacts, so I can focus on higher digital interaction counts. How do I pull this report?

Hello! We have a primary contact on all opportunities in SFDC because we are required to create opportunities from a contact… however, we have turned off requirements for reps to enter any other contact roles on opportunities for a number of reasons.  We can look at things like Gong call participants to see who else is involved, but marketing (Marketo) would also like to act on this data and Marketo can really only use contact roles on the opportunity to see who is involved.  Any way to populate contacts with roles (Contact Roles) on an opportunity based on call participation data?  Example- 4 contacts from Beta Corp join a call tied to Opportunity X… could we have all 4 added to Opportunity X as contacts with the generic role like “influencer”?  This would be supremely cool and helpful for our marketing org to nurture and measure influence...

Hello All, we have a user that scheduled invites/meetings via Outlook (future dates), we just realized their gong professional and web conference recording weren’t enabled. We just enabled them. Will those future meetings be recorded now? Or do they need to do something to make sure they do get recorded? Couldn’t find a clear answer about this specific issue. 

Hey, apologies if this is mentioned before but couldn’t find.When I hit POST - Retrieve detailed call data API, it only pulls certain amount of (89) calls’ data although I haven’t specified and date, call_id etc. limitation. In the API doc it only mentions a time frequency limitation but now I’m wondering whether there’s a size limitation as well, anyone experienced a similar issue? For reference, below is how my payload looks; payload_calls = { "contentSelector": { "context": "Extended", "contextTiming": [ "Now", "TimeOfCall" ], "exposedFields": { "collaboration": { "publicComments": True }, "content": { "pointsOfInterest": True, "structure": True, "topics": True, "trackers": True }, "interaction": { "personInte

We’ve recently started using a customised version of the Gong playbook. It works really well on dealboards and under Points of Interest for individual calls.Where it can’t be seen as far as I can tell is the Account Overview screen. Reps would like to have an easy view of it when reviewing their accounts.Does anyone have any ways around this, or do you think this would be a useful feature development? 

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel.  In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!  

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

Has anyone tried using Gong to source customer case studies? If so, I’d love to hear what trackers/filters you set up to find these.

I’ve set my Gong personal flow in Engage to ‘visible’ which indicates other members should be able to use it.However, I don’t see how I could go about adding a contact to someone else’s flow so not sure how they could use my flow? Currently my company has blocked me from adding to the ‘company flows’

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help. 

I wonder if I can use a Smart Tracker to find representatives who say “Ehhhh”, “ummmm” “So” etc. I built a Smart Tracker and added a lot of phrases, the problem is that the engine demands the examples to have at least 3 words in each example, which prevents me from adding the basic “ehhhhh / ummmm” and such. Any thoughts or suggestions? 

Hi! I'm new to Gong and I'm trying to use python and the API to retrieve our available data.I managed to get basic information on the calls iterating through https://api.gong.io/v2/calls, using the request package. Now I want to get all of the call's transcripts and details and I can't seem to manage.This is what I've tried:url = 'https://api.gong.io/v2/calls/transcript?callIds=<CALL_ID>'requests.get(url, auth=(<ACCESS_KEY>, <GONG_SECRET_KEY>)).json()this throws this error:{'requestId': <REQUEST_ID>, 'errors': ['Bad request']}Could you help me figure out what I'm doing wrong?Thank you!

Hi! I'm new to Gong and I'm trying to use python and the API to retrieve our available data.I managed to get basic information on the calls iterating through https://api.gong.io/v2/calls, using the request package. Now I want to get all of the call's transcripts and details and I can't seem to manage.This is what I've tried:url = 'https://api.gong.io/v2/calls/transcript?callIds=<CALL_ID>'requests.get(url, auth=(<ACCESS_KEY>, <GONG_SECRET_KEY>)).json()this throws this error:{'requestId': <REQUEST_ID>, 'errors': ['Bad request']}Could you help me figure out what I'm doing wrong?Thank you!

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content.  I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes.  Does Gong have something like this already or is there anything in development?

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end.  We tried some audio troubleshooting within Teams, but to no avail.  Has anyone else had this happen, and if so, what was the solution to correct it?  Thanks much! --Ryan Austin

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field. 

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you!  (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong.

Good morning, all.  I’m relatively new to gong, and our company is heavy on email marketing, especially in the early stages. I wanted to see if anyone could help me understand where to find insights into our emails based on subject line, length of email, keywords, etc., so we can create reporting around what is working and what isn’t.  Thank you for your help. 

Hi Team,I have been asked to  download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

How long does it take for data to populate once you’ve added trackers to an initiatives board?