FOR GONG CUSTOMERS

Hey, apologies if this is mentioned before but couldn’t find.When I hit POST - Retrieve detailed call data API, it only pulls certain amount of (89) calls’ data although I haven’t specified and date, call_id etc. limitation. In the API doc it only mentions a time frequency limitation but now I’m wondering whether there’s a size limitation as well, anyone experienced a similar issue? For reference, below is how my payload looks; payload_calls = { "contentSelector": { "context": "Extended", "contextTiming": [ "Now", "TimeOfCall" ], "exposedFields": { "collaboration": { "publicComments": True }, "content": { "pointsOfInterest": True, "structure": True, "topics": True, "trackers": True }, "interaction": { "personInte

We’ve recently started using a customised version of the Gong playbook. It works really well on dealboards and under Points of Interest for individual calls.Where it can’t be seen as far as I can tell is the Account Overview screen. Reps would like to have an easy view of it when reviewing their accounts.Does anyone have any ways around this, or do you think this would be a useful feature development? 

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel.  In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!  

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

Has anyone tried using Gong to source customer case studies? If so, I’d love to hear what trackers/filters you set up to find these.

I’ve set my Gong personal flow in Engage to ‘visible’ which indicates other members should be able to use it.However, I don’t see how I could go about adding a contact to someone else’s flow so not sure how they could use my flow? Currently my company has blocked me from adding to the ‘company flows’

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help. 

I wonder if I can use a Smart Tracker to find representatives who say “Ehhhh”, “ummmm” “So” etc. I built a Smart Tracker and added a lot of phrases, the problem is that the engine demands the examples to have at least 3 words in each example, which prevents me from adding the basic “ehhhhh / ummmm” and such. Any thoughts or suggestions? 

Hi! I'm new to Gong and I'm trying to use python and the API to retrieve our available data.I managed to get basic information on the calls iterating through https://api.gong.io/v2/calls, using the request package. Now I want to get all of the call's transcripts and details and I can't seem to manage.This is what I've tried:url = 'https://api.gong.io/v2/calls/transcript?callIds=<CALL_ID>'requests.get(url, auth=(<ACCESS_KEY>, <GONG_SECRET_KEY>)).json()this throws this error:{'requestId': <REQUEST_ID>, 'errors': ['Bad request']}Could you help me figure out what I'm doing wrong?Thank you!

Hi! I'm new to Gong and I'm trying to use python and the API to retrieve our available data.I managed to get basic information on the calls iterating through https://api.gong.io/v2/calls, using the request package. Now I want to get all of the call's transcripts and details and I can't seem to manage.This is what I've tried:url = 'https://api.gong.io/v2/calls/transcript?callIds=<CALL_ID>'requests.get(url, auth=(<ACCESS_KEY>, <GONG_SECRET_KEY>)).json()this throws this error:{'requestId': <REQUEST_ID>, 'errors': ['Bad request']}Could you help me figure out what I'm doing wrong?Thank you!

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content.  I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes.  Does Gong have something like this already or is there anything in development?

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end.  We tried some audio troubleshooting within Teams, but to no avail.  Has anyone else had this happen, and if so, what was the solution to correct it?  Thanks much! --Ryan Austin

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field. 

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you!  (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong.

Good morning, all.  I’m relatively new to gong, and our company is heavy on email marketing, especially in the early stages. I wanted to see if anyone could help me understand where to find insights into our emails based on subject line, length of email, keywords, etc., so we can create reporting around what is working and what isn’t.  Thank you for your help. 

Hi Team,I have been asked to  download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

How long does it take for data to populate once you’ve added trackers to an initiatives board?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

Hello everyone,I would like to know if there is a way to export all the calls’ transcript and notes stored in Gong to a Word or Excel files.

There are around 7533 calls which we need to download, with api data for only 100 calls is getting extracted. Could you please help me with this.

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once?  Thanks 

Hey, we’re using the Gong projection quite a lot in order to test the bottom up forecast of our leaders. One issue we just came across is that when comparing the sum of monthly projections within a quarter with the quarterly projection we get two completely different numbers. For example, our Q3 projection is currently 24% higher than the sum of July, August and September projection. The weighted pipeline amount is 12.5% higher, the expected deals amount 38.7% and the applied win rate on the expected deals is a whopping 13%-points higher than the average of the three single months. While I understand that there might be slight differences when aggregating the data these difference seem to be too extrem and reduces the confidence in the quarterly number, especially since the monthly projection seem to be closer to the bottom up forecast. Could someone explain where this large difference is coming from and why e.g. applied win rates are so ext

I am, trying to get the call summary from the  /v2/calls/ai-content)End point.  Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error.  Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], ,  "contentSelector": {    "brief": true,    "outline": true,    "highlights": true,    "callOutcome": true  } },}MethodPOST

So excited to see the Chrome Extension working in SFDC! Can you tell me if there are plans for the Flow button to work on the Campaign object? We really need to be able to add Leads and Contacts from Campaigns to a Flow. If you have any other suggestions or work around, we are all ears.We’re excited about this direction!