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CONFIGURING GONG

Ask questions and learn best practices about configuring Gong features like scorecards, trackers, saved searches, and more.

  • 60 Posts
  • 184 Replies
60 Posts
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Aidan PilgrimNew Participant
asked in CONFIGURING GONG
How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

971
Lauren Olsen
1 year ago
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Leah LangstonCommunity Newbie
asked in CONFIGURING GONG
Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

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1 year ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in CONFIGURING GONG
Support Tip of the Week: Tracking your trackers

If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!

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1 year ago
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Kavya P PhophaliaCommunity Newbie
asked in CONFIGURING GONG
Smart trackers

Hi everyone,I have two questions for you all:1. What are some important use cases of smart trackers and a few example sentences you guys are trying out?2. How are you setting up smart trackers for MEDDPICC?

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Molly Kipnis
1 year ago
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ANDREW AURILIONew Participant
asked in CONFIGURING GONG
Smart Trackers- Deep Dive

I am working to improve my smart trackers as I am finding the results to be a bit lower than expected (and, of course, much lower than the sales reps believe it should be). I have tried the keywords trackers but find them to be a bit more inaccurate and the smart trackers provide more intuition and context with AI to help hone in on the messaging. My question(s) are: do you find it to be more constructive to use more words/phrases or less words/phrases? And is there any way to exclude words/phrases so that certain context or combinations are not tracked?Any and all help with this is appreciated.

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Molly Kipnis
1 year ago
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Steve KennardCommunity Newbie
asked in CONFIGURING GONG
What is the lowest internet speed you can use in order to listen to calls?

What internet speed do you need in order to use gong?

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Molly Kipnis
1 year ago
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Joe BarrowHigh roller
asked in CONFIGURING GONG
Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great.   However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast.   I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel.  What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast.   Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot.   I am guess its very easy.   A video from a Gong seller doing their own forecast would be super simple and an effective tool.   As of right now I am stalled.   Does something like this exist?   I can’t find it if so.   Thanks as always team.   Joe

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1 year ago
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Roman AleksandrenkoGongster
asked in CONFIGURING GONG
What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere. 

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1 year ago
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Kelly ParksCommunity Newbie
asked in CONFIGURING GONG
Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

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Molly Kipnis
1 year ago
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Holly HampsonEnthusiast
asked in CONFIGURING GONG
Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker? 

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Molly Kipnis
1 year ago
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Joe BarrowHigh roller
asked in CONFIGURING GONG
Feature Request - Initiatives - Add longer time frame filters (quarter)

Hello - I am starting to get my arms around initiatives.   One thing that would be helpful, and I don’t think too hard of an add, is giving longer time frames in the initiatives drop down.   Right now I can see my initiatives by week, month but I really want to start seeing them over the course of a quarter so I can spot trends.   Right now that is not possible.  Image attached to show what I mean.

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Molly Kipnis
1 year ago
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Joe BarrowHigh roller
asked in CONFIGURING GONG
Feature Request - Win/Loss

Hello - I really appreciate the win/loss data and all the ways you can analyze.   However, I have multiple lines of business and the win ratios are very different.   One LOB has longer sales cycles and are multi threaded and the other is much more transactional with single points of contact.   As such, if I analyze all deals, the combined win/loss ratio gets skewed really fast and the data isn’t as meaningful.   I would love to be able to have multiple win/loss “boards” just like I can have more than one deal board.   As it stands now I need to keep adding and removing filters for each product family and then take screenshots if I want to share the data with others in the company.   This would be a really useful add in my opinion.   Thanks for listening.   Joe 

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Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in CONFIGURING GONG
Hello, Program Managers and Business Admins!

You’re here to ensure your team gets the most out of Gong, and we want to support you on your journey. Ready to learn how to customize your Gong instance, align your tech stack to support key initiatives, and effectively manage your organization's stakeholders to drive success? Take a look at the resources curated just for you in the Gong Academy!

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Molly Kipnis
2 years ago
Adelaide King
Adelaide KingGongster
posted in CONFIGURING GONG
GONG’s Guide to GAP Selling

GAP Selling is an increasingly popular sales methodology that relies on closing a gap between your prospect’s current and future state. If your team has recently switched to GAP Selling, or are thinking about it, fear not - Gong can help!Configuring Gong after adopting new messaging is crucial in tracking its adoption and success. As a CSM here at Gong, the first place I suggest my customers start is Trackers. For GAP Selling, I suggest breaking your Trackers into 6 pieces: Current State, Problem, Root Cause, Emotion, Future State, and Solution. Feel free to leverage GONG’s Guide to Gap Selling and the base Trackers below. Do not forget to customize these trackers further for your industry, product names, product value, discovery questions, and use cases!GAP SELLING Current State:current state, doing currently, doing now,  have in place, have set up currently, have today, looks like today, process look like today, process today, program in place, tell me about what that looks like now,

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Molly Kipnis
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in CONFIGURING GONG
14 Tips for Building, Scoring, and Analyzing Scorecards

Scorecards create visibility that benefits reps, managers, the team, and the organization at large.   Scorecards are a great way to: Gauge how individual reps are performing and where they need help Understand overall patterns across the organization Create a positive rep-manager coaching culture  3 factors that make Scorecards successful A manager’s commitment to score calls regularly is key. Sporadic scoring is not effective.  A rep's commitment to embrace the feedback as input to improve is a must.  Engaging with Scorecards long enough to see the change happen  How to create a scorecard in 3 easy stepsBuild Score  Analyze   I've found that a little up front thought and planning will save a lot of time and get you better insight.   BUILD Test offline first Draft the scorecard outside of Gong, listen to and score a handful of calls to test the scorecard, and tweak as needed. This will save you time iterating in Gong, and you can cut and paste your fina

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Molly Kipnis
2 years ago
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BB_EmilyCommunity Newbie
asked in CONFIGURING GONG
Multiple Teams - One manager

Is it possible to have one manager be a leader for two different teams? I want to see their statistics separately on the call interaction stats. I have one manager managing SDRs and AEs and need to report on them separately. 

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Devon Kirschmann
2 years ago
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Samajdass42Community Newbie
asked in CONFIGURING GONG
Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

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2 years ago
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Lillie MartinNew Participant
asked in CONFIGURING GONG
Tracking feature tags for voice of customer

Hi, all! I help run Voice of the Customer at my company and we record all of our Customer Success calls with Gong. We currently track feedback in our product via feature request tags (we have about 700!) that we relate to specific customers in our home grown CRM. Right now, we manually tag customers based on emails, Gong calls, Slack messages, etc. and I am trying to see how we can automate this process. I know the trackers exist, but there aren’t necessarily always phrases or specific words that correlate directly with a feature request tag. I would love to be able to capture more complex feature requests and feedback snippets ideally by flagging them automatically, or alternatively, capturing them manually after the call, using our existing feature tag nomenclature. Then, I’d like to have that pulled into our product (more of a nice to have!).  Any tips? I’ve seen some similar questions, but not something specific to using tags in this way.  

3281
Andrew O'Driscoll
2 years ago
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Tim SobocinskiCommunity Newbie
asked in CONFIGURING GONG
Scorecards

When a scorecard is completed does the call organizer receive an email notification?

1002
Brandon James
2 years ago
Vinit Patel
Vinit PatelEnthusiast
asked in CONFIGURING GONG
Small talk trackers issue?

Anyone else having this issue where the Trackers (eg for Small Talk) page is empty? I was inspired to go check it out off the back of this excellent post by @Dana Feldman for anyone who might have missed it: https://www.linkedin.com/feed/update/urn:li:activity:6930269921096441857/(As you can prob tell I’m itching to see what my aggregated small talk stats are and how they compare!) 

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Nisha Baxi
2 years ago
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Andrew GarberNew Participant
asked in CONFIGURING GONG
Where's the best place to leave product/development suggestions?

Just looking for the best place to leave my Gong suggestions!

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Nisha Baxi
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in CONFIGURING GONG
How to Implement Trackers in 3 Simple Steps

[Written in collaboration with Julian Gonzalez VP, Strategic Sales & Enablement at Briq.  Thank you @Julian for the excellent examples, and expert perspective.] Trackers are an important building block to get the most value from Gong. They allow users to understand what is being spoken about in both calls and emails. Gong comes with a handful of out of the box trackers (Process, Budget, Authority, Timing etc.), and over the course of rolling out and evolving Gong we create additional trackers to help us understand specific mentions, processes, messaging and so much more that is unique to our company. If you aren't using trackers at your organization, it may be because you're not sure why they're valuable or how to set them up. First, let’s dive into why trackers matter so much:  Trackers help: Inform what sales people are talking about Identify risk (e.g. Competitive mention in a late stage cycle) Dispel or confirm beliefs and/or your intuition (e.g About your competition, your

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Lindsay Stevens
2 years ago
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Dave WinterNew Participant
posted in CONFIGURING GONG
How do you find top keywords on your customer calls?

Hi, is there any way way to see what keywords are being used most on our demo calls logged on Gong? Perhaps a list of most used keywords? We’d like to use the data for content updates.

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Andrew O'Driscoll
2 years ago
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Rootie BageNew Participant
asked in CONFIGURING GONG
Can I send notifications through gong trackers?

I was looking to set up a new tracker in Gong, but also wanted it to send notifications to certain people whenever that tracker gets another hit. Is sending notifications through Gong trackers possible / something we can do? I see a “email notifications” checkbox when I create a tracker but can’t find where to configure that feature.

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Andrew O'Driscoll
2 years ago
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Juan Felipe CastañoNew Participant
posted in CONFIGURING GONG
Gong configuration

Good morning, I would like to know how is the process to configure gong with the following requests:1. We want to know how to control the recordings or make them private for some users.Is it possible to add Tracker's to Gong to automatically detect the mentions of some phrases?

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Molly Kipnis
2 years ago
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