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EP2022Community Newbie

asked in INTERNAL COLLABORATION

How do you manage permissions within teams so we know who can do what?

We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?

1 year ago

BB_EmilyCommunity Newbie

asked in CONFIGURING GONG

Multiple Teams - One manager

Is it possible to have one manager be a leader for two different teams? I want to see their statistics separately on the call interaction stats. I have one manager managing SDRs and AEs and need to report on them separately.

1 year ago

Damien MurphyCommunity Newbie

asked in INTEGRATIONS

Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

1 year ago

Andrew PringleNew Participant

asked in GONG RECORDINGS

Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

1 year ago

Winnie NguyenCommunity Newbie

posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: Missing telephony calls for some users?

If dialer calls import for everyone on your team except one or two users, check to make sure that their first/last names and emails match in Gong and your telephony system.

1 year ago

Frank ChambersCommunity Newbie

asked in DATA IN GONG

Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

1 year ago

Winnie NguyenCommunity Newbie

posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: Unexpectedly seeing an internal call recording?

If you notice that an internal call was recorded when it shouldn’t have been, double check the calendar event to see if any participants used an external email domain (e.g., a personal email address). If they did, that explains things! Gong equates external email addresses with external meetings, and automatically records those calls.

1 year ago

Samajdass42Community Newbie

asked in CONFIGURING GONG

Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

1 year ago

Michael LarcheNew Participant

asked in INTEGRATIONS

Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround. The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue. Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael

1 year ago

AbhilashRCommunity Newbie

asked in GONG RECORDINGS

Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

1 year ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

The New World of Gong Data - Gong Community Meetup #2

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data. Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now. We'd love to have you join us. New Format Based on Your Feedback We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups. What's your hot topic?We will have Gong experts lead three simultaneous breakout groups. Here are the topics we heard from you last month. Any other topic top of mind for you for a breakout session? Complete the poll and comment:Trackers Gong for Salesforce Gong API Hero Moment. What wins do you have to share?We all win from hearing your success story of something you did that drove change in your organization. Come ready to share the before and after. We can't wait to hear about it. Message me a

1 year ago

Winnie NguyenCommunity Newbie

posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: Can’t find your call recording?

If you can’t find your call recording, you can now see the reason it skipped on the ‘Activity’ page. Just select the date at the top > click on the event > and look for the skipped recording icon: Hover over the tooltip to see the reason it didn’t record.For more information, check out this help article.

1 year ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong. We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports. Favorite Product Features of Program Managers Interaction Stats Gong Assist Teams Tab: Specifically peer call review A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution: “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

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1 year ago

Kerrie WhitelawNew Participant

asked in GONG RECORDINGS

Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff and their FLMs wanting to know. Thanks folks. :)

1 year ago

Ewing GillaspyCommunity Newbie

posted in GONG RECORDINGS

Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

1 year ago

Winnie NguyenCommunity Newbie

posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: Can’t find your Salesforce field to import?

If you’re looking to import a Salesforce field into Gong, check first to see if it exists on your Gong company settings page > Salesforce > Manage Salesforce fields. If it’s not listed on the appropriate Object, we might not support its field type. Here are the field types we support: DATETIME DATE INT CURRENCY PERCENT DOUBLE STRING TEXTAREA EMAIL URL ADDRESS ID REFERENCE PICKLIST PHONE TIME BOOLEAN Note: “Auto Numbered” and “Formula” fields are eventually mapped to a more specific field (date, number, string, etc.), so they can be supported if they are eventually represented by one of the field types listed.

1 year ago

Ian GwynneEnthusiast

posted in ONBOARDING

Gong Champions Program - Standardizing the program

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

1 year ago

Sachee PereraNew Participant

asked in DEALS

How do you use Gong for deal intelligence if your CRM is hubspot?

Hey everyone! Gong has changed our lives across sales, product and even support. The transcription could get better (maybe editing capability) but for the most part it’s great!however Our sales guys are not going to gong as it’s easier to just jump into the deal board in HubSpot, and then work the deals directly from there which include updating close dates, next steps etc. I’m curious to find out how everyone uses Gong for the deal workflow (and intelligence) when the CRM is HubSpot?

1 year ago

Leo FreitasCommunity Newbie

asked in INTEGRATIONS

Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

1 year ago

Winnie NguyenCommunity Newbie

posted in SUPPORT TIP OF THE WEEK

FarooqueCommunity Newbie

asked in INTERNAL COLLABORATION

Measure Marketing Success with Gong

Hey All!What are some of the ways you are measuring Marketing efforts with Gong?

1 year ago

Matt HandsEnthusiast

asked in GONG RECORDINGS

Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again.

1 year ago

Lillie MartinNew Participant

asked in CONFIGURING GONG

Tracking feature tags for voice of customer

Hi, all! I help run Voice of the Customer at my company and we record all of our Customer Success calls with Gong. We currently track feedback in our product via feature request tags (we have about 700!) that we relate to specific customers in our home grown CRM. Right now, we manually tag customers based on emails, Gong calls, Slack messages, etc. and I am trying to see how we can automate this process. I know the trackers exist, but there aren’t necessarily always phrases or specific words that correlate directly with a feature request tag. I would love to be able to capture more complex feature requests and feedback snippets ideally by flagging them automatically, or alternatively, capturing them manually after the call, using our existing feature tag nomenclature. Then, I’d like to have that pulled into our product (more of a nice to have!). Any tips? I’ve seen some similar questions, but not something specific to using tags in this way.

1 year ago

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