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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

436 Posts
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Steve KennardCommunity Newbie
asked in CONFIGURING GONG
What is the lowest internet speed you can use in order to listen to calls?

What internet speed do you need in order to use gong?

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Molly Kipnis
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
RECAP - 5/10 Meetup for Data in Gong: Doing more with less

In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data.   It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: Ensuring that your highest ARR accounts are being resourced properly. Identifying the rock stars who are “doing more with less” and replicate them Understanding rep efficiency by visualizing revenue closed/rep against time spent with customersIt was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight.  Viewer Warning! This meetup talks about advanced topics!  You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by

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Todd Morgan
Todd MorganCommunity Newbie
asked in COACHING
Notifications for Scorecards

Hi all!We’ve recently just set up scorecards for our teams.  It would appear though that when a scorecard is completed, notifications are sent to a number of people.  I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

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Andrew O'Driscoll
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Scott ThissenCommunity Newbie
asked in DEALS
Deal Forecast View - Full Fiscal Year

As part of my team forecast process I’d like to see the teams full pipeline for the fiscal year (ideally grouped by quarter, but I’d settle for just full fiscal year). Currently our “Deals closing in” options are limited to months and quarters. Is there a way to turn on an option to show full fiscal year or enter a custom range?

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Molly Kipnis
Will Hayes
Will HayesHigh roller
asked in DEALS
When Did Power JOIN the Deal?

Hi Gong Community, Our sales enablement manager asked me if we can see when someone in power (Director, VP, C-Level) first JOINED a deal. To my understanding, there are two places we can track power in a deal:Deals → Win/Loss → Power in Deal: this displays win rate based on if the highest level of power involved in the deal at all Deals → Deal Drivers → No Power in Deal and deal closes in 30 days: this is what appears as a warning on the deal board as wellIs there a way to track the history of deals to see when power first joined?

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Shayna Katz
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
Doing more with less: 5/10 Meetup for Data in Gong

 How do you know if you’re actually doing more with less?  Register for this month’s meetup, where I will partner with the Gong team to share how you can leverage your Gong data to: Stay on top of team productivity.Get a real view of activity across all calls and emails for your customer-facing teams.  Understand rep efficiency by visualizing revenue closed / rep against time spent with customers.Identify the rockstars of “doing more with less,” and replicate them  Optimize allocation of reps / resources to accounts. Ensure that your highest ARR accounts are resourced properly. We’ll look at both native Gong features, such as the Insights tab, and some interesting Tableau dashboards built from Gong data in Salesforce by the Gong Value Engineering team. Here is an example to get excited about: This visual, and more that we will show you, help you understand if reps are truly “doing more with less,” and the revenue re-captured if you were able to: Identify and replicate your “Doing more

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Andrew O'Driscoll
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Mackenzie MurphyCommunity Newbie
asked in INTEGRATIONS
Does anyone have experience integrating the KF sell application, Gong, and Salesforce? What resources did you use to help?

We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!

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Ruben SanchezNew Participant
asked in INTEGRATIONS
Integration with SugarCRM

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

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Bharath AsokanCommunity Newbie
asked in DATA IN GONG
Download all recordings via API

Folks, Our license is set to expire in another 10days & we need to download around 3000+ recorded calls with transcripts. Is there any API to download the calls fed in the call IDs which I can get from https://api.gong.io/v2/calls/?

22586
Molly Kipnis
FraserFromAssent
FraserFromAssentCommunity Newbie
asked in GONG RECORDINGS
Streams — Permissions from external parties?

Has anyone using Streams encountered a situation where you have had to notify and get consent from involved parties for the calls to be livestreamed into a folder? Also, is it accurate to say that once we turn on the Stream feature then anyone within the organization could then be able to set up Streams and will have the potential to include calls outside of the parameters we set?

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Molly Kipnis
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Vibhu JainNew Participant
asked in INTEGRATIONS
Log-in EventLogs

Hi there,I was wondering if i could filter out the Login event-logs using Auditing API of gong to get the logins of al the user in my organization . I tried using AccessLogs as event-type but it has long list of logs including logins and i couldn’t find a way to filter only login eventlogs.  can someone please help me getting the login event logs or is there any filter to do it .Thanks 

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Paul UrfiCommunity Newbie
asked in GONG RECORDINGS
Exporting comments with specific hashtags

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

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Molly Kipnis
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Dave GannCommunity Newbie
asked in ONBOARDING
PDF Manual for Gong

Is there a PDF manual for Gong available for downloading?

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Molly Kipnis
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Joe BarrowHigh roller
asked in CONFIGURING GONG
Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great.   However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast.   I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel.  What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast.   Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot.   I am guess its very easy.   A video from a Gong seller doing their own forecast would be super simple and an effective tool.   As of right now I am stalled.   Does something like this exist?   I can’t find it if so.   Thanks as always team.   Joe

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Sam MorrisCommunity Newbie
asked in COACHING
Using Smart Trackers - Can I get emailed results?

Hello! My Organization is using Smart Trackers to help track our Value conversations. We would love the ability for our leadership team to be notified when a call is flagged by the smart tracker, so we can audit calls containing our specific Value Outcomes vs Success Plan creation. Any help would be greatly appreciated!

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Molly Kipnis
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Joe BarrowHigh roller
asked in DEALS
Post Quarter Analysis - wins and/or losses

Hello Community - Well, it’s the end of Q1 for many and I hope every did well.   I am looking for any insight or suggestions on how my fellow Gong users do any sort of a post game analysis of closed won or closed lost deals.  I know there is win rate info in Gong but what other factors or metrics do you look at in terms of finding patterns in closed won business?   Same for closed lost.   For example, I can see in my deals that two topics in particular (What we do + training and support) when talked about as the #1 and #2 topics closed much faster and much more predictably than other deals in our pipe.  However, there is no way that I can see to extract this data easily w/o digging deep into each individual opportunity.   Ultimately, I am looking for commonalities that I can use to help forecast more accurately and make my business more efficient.   If anyone has ideas and wants to chat please let me know.   Thanks!  Joe 

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Molly Kipnis
Jaryd Dulieu
Jaryd DulieuNew Participant
posted in COACHING
Best practices for tracking Solution Consultant Insights?

Hi all,I’m trying to figure out a better way to track the way our SC’s position our solutions on their calls. The problem is that our SCs do not “own” the calls they participate in - the AE does. Because they do not “own” the call, Gong doesn’t seem to be able to track the topics and trackers that they trigger on their calls.Does anyone have any best practices on how they use Gong to measure Solution Consultant productivity and efficiency? Thank you!

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Molly Kipnis
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Marcos NeryCommunity Newbie
asked in INTEGRATIONS
Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

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Roman AleksandrenkoGongster
asked in CONFIGURING GONG
What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere. 

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Will Hayes
Will HayesHigh roller
asked in INTEGRATIONS
Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

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Andrew O'Driscoll
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level?  Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips.  HIGHLIGHTS:  Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

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Andrew O'Driscoll
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Kelly ParksCommunity Newbie
asked in CONFIGURING GONG
Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

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Molly Kipnis
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Holly HampsonEnthusiast
asked in CONFIGURING GONG
Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker? 

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Molly Kipnis
laurathedigitalcsm
laurathedigitalcsmCommunity Newbie
asked in DATA IN GONG
Reporting in Customer Success

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the primary account owners, which can complicate things.  I am excited to hear from you, and happy to also have a chat about it

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Molly Kipnis
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Andrea FariaEnthusiast
asked in INTEGRATIONS
Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you, 

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Andrew O'Driscoll
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