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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

417 Posts
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Joe BarrowHigh roller
asked in DEALS
Tracking logged calls from SF in Deals....

Hello,I am using deal boards more and more and find them to be a MUCH better way to track deals and review pipe.   One area I have not figured out about the integration with Salesforce is related to logged calls.   I have several deals with warnings showing up for a lack of activity but when I go into salesforce I can see that my sellers are logged calls where they leave VMs (for ex).   So I can see the activity but that is not funneling through into Gong and as a result my reps are seeing warnings when they are not really needed.   More so it causes a lack of trust in the data.    Is there any way to track this type of activity in Gong?Thanks,Joe 

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J
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Calendar events from “additional email addresses” not syncing?

Are you trying to sync the calendar events for your “Additional email addresses” in Gong? If your calendar integration (Google Workspace or Microsoft 365) is set to “Company-wide connection”, Gong will only sync your “Primary email address”. If you would like to sync a different email address with Gong: 1) You can switch your “Primary email address” in “My Profile”. For more information, check out our article here!2) You can move your calendar events from your “Additional emails addresses” to the “Primary email address'' you have connected to Gong. For more information on how to do that, check out the following link: Transfer Google calendars or events.

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T
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Supercharge your Gong Data Meetup - Recap

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a  big high five to all of those that are new to the Gong community join us.  If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features Showcase examples of analyzing Gong data in an external BI tool (Power BI) How to get started on analyzing data when you are new to Gong What everyone was interested in the most is the data insights they can get right out of Gong right now.  We are going to make our November meetup all about how you can up-level your insight without ever leaving Gong, including:  Win/Loss  Drivers  Market Insights Initiatives (new feature!) Smart Trackers (new!) Call Categories  Please submit any data related questions/ challenges/ areas you’d like to cover ahead of our next meetup using this Google form. We’d love to have 2-3 meetup attendees share their insights.  Let

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Gracie
2 years ago
J
jsolCommunity Newbie
asked in GONG RECORDINGS
Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

2494
Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in DATA IN GONG
Share your Gong Data Questions and Use Cases

Have a question about how to use your data from Gong? Working on a challenging use case and looking for some guidance?  Share it with us in this Google form, and we'll make sure to cover it at our next data meetup! CC: @Andrew O'Driscoll 

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Molly Kipnis
2 years ago
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Matt SandersNew Participant
asked in GONG RECORDINGS
Ability to see who viewed your recordings

How can I tell if others at my company have viewed my meeting recordings?

14512
Andrew O'Driscoll
2 years ago
Sara Perry
Sara PerryGongster
posted in INTERNAL COLLABORATION
Calling all Gong Program Managers - Easy Survey to Track User Feedback!

Hello Gong Community, My name is Sara and I am an Enterprise CSM here at Gong. If you are a Program Manager who tracks adoption and usage of Gong - I have a tool to add into your Program Manager toolbox when it comes to understanding how your tell feels about Gong (outside of just looking at the adoption numbers!) Some of my best customers are always asking for creative ways to seek out or get ahead of any adoption gaps - especially when they:Are new to Gong or Expanding Gong to a new team Get an unfiltered voice of how their teams are liking Gong Looking to identify where they (as a program manager) can fill any gaps to unlock more value in Gong.In fact, one of my customers has shared a helpful Google Survey out as a way to get anonymous feedback from their teams, which will in turn - allow you, their program manager, pivot or adjust prioties when it comes to Gong.Check it out below and let me know what you think?Also… if you have any creative ways you are asking for feedback from you

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Molly Kipnis
2 years ago
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Taylor PalettaGongster
posted in SUPPORT TIP OF THE WEEK
Unable to create a “Gong Meeting”?

Is your team member trying to add a “Gong Meeting” to a calendar event, but getting an error message?  Make sure they’re at least a Standard Team Member in Gong.  Check that you’ve added a personal meeting room link in “My Profile”. Ensure that you have the Gong add-on installed. Check out our article here!

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T
2 years ago
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Wesley LongsworthNew Participant
posted in DATA IN GONG
Data / Decision Science Use Cases

Hello world! My team is interested in using applied data / decision science to derive more value from Gong. For us, the starting point is understanding how adherence to a repeatable / prescribed sales process relates to different business outcomes.Where are other folks in the community finding success using applied data / decision science with data from Gong?

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Nisha Baxi
2 years ago
Adelaide King
Adelaide KingGongster
posted in CONFIGURING GONG
GONG’s Guide to GAP Selling

GAP Selling is an increasingly popular sales methodology that relies on closing a gap between your prospect’s current and future state. If your team has recently switched to GAP Selling, or are thinking about it, fear not - Gong can help!Configuring Gong after adopting new messaging is crucial in tracking its adoption and success. As a CSM here at Gong, the first place I suggest my customers start is Trackers. For GAP Selling, I suggest breaking your Trackers into 6 pieces: Current State, Problem, Root Cause, Emotion, Future State, and Solution. Feel free to leverage GONG’s Guide to Gap Selling and the base Trackers below. Do not forget to customize these trackers further for your industry, product names, product value, discovery questions, and use cases!GAP SELLING Current State:current state, doing currently, doing now,  have in place, have set up currently, have today, looks like today, process look like today, process today, program in place, tell me about what that looks like now,

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Molly Kipnis
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to learn how to supercharge your Gong data in your favorite analysis tool?

Then, join our meetup tomorrow, Wednesday, October 12th at 1pm ESTWe will showcase and discuss ways to do this.  See you tomorrow. Register here If you missed it, our last meetup was a Beginners Guide To The Gong API. Andrew.

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Andrew O'Driscoll
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Experiencing an issue across your team?

If your team notices a widespread issue, check the status page to see if it’s a system-wide issue at Gong. We keep this page up to date with ongoing outages. You can also select “Subscribe to updates” at the top to get notifications when an outage occurs.

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Winnie Nguyen
2 years ago
M
Martin MisiowiecNew Participant
asked in INTEGRATIONS
How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

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Andrew O'Driscoll
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in CONFIGURING GONG
14 Tips for Building, Scoring, and Analyzing Scorecards

Scorecards create visibility that benefits reps, managers, the team, and the organization at large.   Scorecards are a great way to: Gauge how individual reps are performing and where they need help Understand overall patterns across the organization Create a positive rep-manager coaching culture  3 factors that make Scorecards successful A manager’s commitment to score calls regularly is key. Sporadic scoring is not effective.  A rep's commitment to embrace the feedback as input to improve is a must.  Engaging with Scorecards long enough to see the change happen  How to create a scorecard in 3 easy stepsBuild Score  Analyze   I've found that a little up front thought and planning will save a lot of time and get you better insight.   BUILD Test offline first Draft the scorecard outside of Gong, listen to and score a handful of calls to test the scorecard, and tweak as needed. This will save you time iterating in Gong, and you can cut and paste your fina

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Molly Kipnis
2 years ago
R
Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
Scorecard roll out

HELLLOOO friends!Question: We are on month 3 of rollout. 60% increase in engagement in 1 month, woohoo! Now I’m thinking it’s time to start using scorecards. Anyone have tips to share on how to help it be successful? I also want to keep it simple, so tips for that too?Thanks!ryan

1081
Andrew O'Driscoll
2 years ago
M
Mike WeberNew Participant
asked in GONG RECORDINGS
Delete parts of a call

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

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Andrew O'Driscoll
2 years ago
Peter Foster
Peter FosterCommunity Newbie
asked in INTEGRATIONS
All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

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Andrew O'Driscoll
2 years ago
Cierra Steiner
Cierra SteinerCommunity Newbie
posted in ONBOARDING
Tracking if Reps follow a Specific Process during Calls

Hello fellow Gong Community! 👋 My organization is interested in tracking whether our reps enforce and follow a specific process / agenda during their calls, or if they let the customer/prospect drive the conversation. We want to approve or disprove the theory that reps that follow a consistent process within their calls have a higher rate of closing deals.  Examples of Process:Discovery Call: Start by setting the agenda, then ask discovery questions to understand the Situation and Pain and Impact, then conclude by understanding any Critical Events and the Decision Process (SPICED framework 😉).  Demo: Start by setting an agenda, then show the slide deck and present the product, then answer questions, then gather feedback and set next steps. The Win / Loss analysis within the Deals page doesn’t show any insights specifically around this, so I’m curious if anyone else has found a way to measure this using Gong data?  Thanks in advance! 😊

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Molly Kipnis
2 years ago
A
Aaron HuNew Participant
asked in INTERNAL COLLABORATION
Sharing an ongoing call

Is there a way I can share an ongoing call, like a weekly team meeting for someone that does not attend regularly without having to go in and share it manually every time?

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Andrew O'Driscoll
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Wondering how to leverage the Call Status report?

If you’re an admin, you can leverage the Call Status report to: View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue For more info, check out this help article.

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Andrew O'Driscoll
2 years ago
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS
Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

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Sabirr
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Want to use the Gong API?  Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert:  The Gong API is easy to use.  I’m super excited to show you how.   Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

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Andrew O'Driscoll
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to share only a portion of your customer call?

If you’d like to share only a portion of a customer call, you can share a snippet by selecting “Share Call” at the top right of the call page > Share with customers > Share a snippet of the call.For more info, check out this help article.

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Winnie Nguyen
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Not seeing user names on speaker tracks in Gong?

If you notice that a speaker track in Gong belongs to “Phone Caller #1” instead of the user’s name, ask the user if they provided consent for voice identification.You can find more info here.

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Winnie Nguyen
2 years ago
E
EP2022Community Newbie
asked in INTERNAL COLLABORATION
How do you manage permissions within teams so we know who can do what?

We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?

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Brandon James
2 years ago
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