FOR GONG CUSTOMERS

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo 

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?

I want to model out the characteristics of closed won deals.   One of the metrics I am keenly interested in is the number of customer facing interactions.   I am less concerned about sales cycle as I am how many touches does it take.   I can see this information when I go to Account Status.   I can look deal by deal for all closed won activities but this is very time consuming.   What I can’t seem to find in places like insights is a roll up for all inbound email, outbound email and calls.   If I can see that in aggregate by seller that would give me amazing insight for what a closed won deal looks like.   That would be a massive win for me as a sales leader.   Is there a way to export this data?   I don’t mind doing the work in excel if I can’t get it in Gong.   I am trying to upload an image the icon here doesn’t seem to want to let me add the screenshot.   In short, if I go to account status I see exactly what I am after but I can’t do this across 50 deals a quarter and manually ent

Has anyone created a simple playbook/guide for managers to leverage gong for coaching that you’d be willing to share?  (general coaching - call, professional development etc)?

Hi Gong Community!Just loved:...And keen to learn from other Managers of managers re your weekly process with Gong- I currently have my coaches tag me when delivering feedback to the front line so I can also add insights and guidance (private message to the coach)I also have a weekly cadence with product marketing around moving the needle on key features across my portfolio, tracking mentions in Gong through to MOM performance. This has helped tremendously to inform new GTM initiatives / aligned talk track execution in my channels.- How do you engage / coach your leaders to get the most out of their teams in Gong?- What reports / metrics do you leverage / share back to your leadership pods and other stakeholders?- Do you find a weekly / monthly cadence helpful?- What Gong aggregate stats / trackers etc have you find particularly helpful in rollup reporting for your frontline managers?(Note: we are excited to be getting Salesforce connected shortly!)Cheers,Mike 

Anyone have ideas on how we can use Gong to measure the impact of live (in person) meetings?  We feel pretty confident that when a in person meeting happens, the outcome is better… We’d like to A) show that in Gong - maybe as Win/Loss report and/or show it on our dealboards- i.e. flag those that don’t have activity type of In Person Meeting..  Hope this makes sense and would LOVE any ideas anyone has.

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

Hi, Taking advantage of the AI insights from calls and transcripts is Gong enable to evaluate every call in an automate way using a predefined gong scorecard? 

Hi.  I connected Gong to Salesforce, then installed Gong for Salesforce and completed the configuration.  In Gong, It’s still showing Gong for Salesforce is not installed.   Can anyone help diagnose what I did wrong, or didn’t do?   

Is it possible to create a static link for a recording that can be shared externally?   My use case is a webinar that I’ve recorded that i share frequently.  Currently, I have to go to the recording and click the button to share externally for a unique URL.  That’s overkill for my use case and would love a static link.  Thoughts?

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

We use Gong with HubSpot.  Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days.  It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible.  i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

Hello community, I’m curious to learn how different Gong users have approached the questions of measuring a Saas Account Executive’s overall activity? Is there a good an easy way to do it which would correlate with actual sales performance? Thank you!Heikki

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

To whom it may concern: My team would like to export all of our Gong recordings before our contract and licenses expire, however - considering how large video files typically are - I’d imagine we have TBs and TBs worth of video files and none of us have the ability to download these and save them locally. That said, is there a way to export all of our recordings directly to our company Google Drive? At least this way we can spare ourselves the headache of trying to download these, save them locally (if we have space), and then upload them to Google Drive. Thanks,Tim 

QQ - why would the monthly total of scorecards be different for a manager when viewed under the Coaching Metrics tab or the Insights tab?  What is the difference in what is reported in each tab?

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

 @Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights:  Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/:  CSV (easy but manual, partial data)  API (technical, partial data)  Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data)   Gong Data Cloud is the answer!  Get a practically full Gong data set, optimized for analysis, autonomously shared to

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂