FOR GONG CUSTOMERS

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI. 

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info?Thanks!

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

As of late last week there was an option to “Share Call” while it was still analyzing. This helped cut down on the time waiting for the call to be fully ready to share so we could get notes out to customers. It looks like, as of today, that option is no longer available? When did that change and why? 

AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

HI all,  PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface)BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is.i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title":

Hello!We just launched Gong and we are in month one at my company. We are working to build a leveling of adoption, kind of like badging to drive adoption. We are looking at using the metrics of calls recorded, spotlights viewed, and days logged in as the factors and then communicating that achieving these will get you a certain level of recognition in the first three months. Level 1 - Early Adopter- Go(ng) Getterx amount of spotlights viewed x calls recorded x days logged inLevel 2- Core User - Gong Championx amount of spotlights viewed x calls recorded x days logged inLevel 3 Power User - Gong Gurux amount of spotlights viewed x calls recorded x days logged in Has anyone ran a program like this at launch before? Any learnings or tips from Gong on these metrics or levels?

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.

Hello, I have been working on a Python API to pull GONG user statistics into a fabric lakehouse. I have come across an issue where the cursor updates, but does not provide the second page of the report. Here is an example of the ‘records’ headerCall 1 (no cursor, first call):{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4'}Call 2 (cursor included, second call, includes call url with cursor from call 1):https://api.gong.io/v2/stats/activity/aggregate?cursor=eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTA

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call.{"requestId":"<request id>","errors":["cursor has expired"]}Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong.We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do.  Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

Hello,I have 2 team members that recently notetaker did not join the meeting, they had to invite it and during the meeting notetaker left. They verified that there was no drop in conversation when it left. I have viewed the settings and nothing has changed on our end.This started yesterday and is a cause for alarm as these meetings have important details that need to be recorded. Other issues in the past are not similar in the past community posts, so I am writing this up to see if there have been any changes on Gong’s side that we are not aware of or if this is an issue with Gong.

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

Thanks so much for joining our Beginners Guide To The Gong API Meetup.  It was exciting to have such an engaged group ready to get using the Gong API.  If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started  One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data.  Resources:  We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording to see more, or lo

Hi Everyone! 👋We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools).  Unfortunately…. we have Zoho CRM.We have Skyvia and it connects to Zoho natively but not Gong.  Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ).  DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge.I’m evaluating Workato this week as well as testing Skyvia more.  I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc).Just looking for experience for non-SF & non-HS integration folks….

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.  (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this.  - James

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?Thanks in advance. 

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?  

Unless I’m missing something, it seems that if you start a comment on a recorded call and navigate to another sidebar, the comment is deleted entirely. Is there any way around this? I would expect it to autosave.

I’m looking to see how to set-up a leader’s digest for each of my sales leaders. Can anyone provide me with step-by-step instructions? See the picture attached of what I’m trying to achieve.

Since migrating to Gong Engage, we’re running into an issue where we can’t generate a link directly to a Flow or Template; it seems we can only make these Flows and Templates “company-wide” within the Gong platform. When we’re trying to direct people to specific Flows and Templates, right now it seems that we have to give them keywords to search and they have to find what they need that way; this seems incredibly inefficient.Does anyone know if it’s possible to generate links to specific Flows and Templates?

I'm trying to determine, for all calls hosted by a CSM, what % of time the host spoke (in this case, the CSM) spoke vs. what % of time a specific attendee (the account director) spoke.I was able to create filters to search for the calls in question, but I am not seeing a way (other than clicking in to each individual call) to access this info. The best I've got so far is subtracting the "Host time spoken" from "Bazaarvoice Time Spoken" in the call download spreadsheet. But that doesn't take in to account that there may have been other company attendees on the call… Does anyone have any ideas?

 Onboarding your team into Gong just got easier! Our new Getting Started learning paths are designed to help your AEs, SDRs, CSMs, and FLMs quickly ramp up and start driving impact from day one. ✅ Role-Specific Training – Tailored paths for each role to ensure relevant and actionable learning.✅ Faster Onboarding – Get your team up to speed quickly with structured, easy-to-follow content.✅ Maximize Gong’s Value – Equip your team with the skills to uncover insights, improve execution, and drive better outcomes. 💡 Ready to get started? Click on any of the hyperlinks below: (right-click to open in a new tab) https://academy.gong.io/learn/learning-path/gong-getting-started-ae https://academy.gong.io/learn/learning-path/gong-getting-started-sdr https://academy.gong.io/learn/learning-path/gong-getting-started-csm https://academy.gong.io/learn/learning-path/gong-getting-started-flm  p.s. As part of the Customer Education roadmap, we will continue to build out thes