FOR GONG CUSTOMERS
An area dedicated to our Gong customers
Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: Link to the call We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording
Front Line Managers (FLM) are simultaneously faced with three fundamental and interconnected challenges that they must manage in order to be successful. These challenges are improving individual rep performance while also creating consistency and efficiency on their teams. If these components are missing, the risk to FLMS are missing their quota, inconsistencies in forecasting accurately, and wasted cycles because of inefficiencies across the team. As a Gong partner at GTM Advisors, I help frontline managers like you uncover what’s really happening in your pipeline so that you can identify disconnects and make data-driven decisions to adjust your coaching strategy. Here are three tips for using Gong to improve performance and drive consistency across your team: Do a pulse check with “Deal Drivers” Oftentimes the answers to our issues lie in opportunities. To get a sense of where overarching problems might persist, go into “Drivers'' under Deals and ask yourself:Are we single threaded
Hi Visoneer’s Community, One of my favourite features in Gong for structured feedback at scale and peer to peer coaching is utilizing the scorecards. Here are factors I’ve incorporated into scorecards for Customer Success and EBRs. Executive attendance Call opening and setting an end goal Two way engagement throughout the EBR Diagnosed priorities and goals Strategic vs Tactical conversation Goal attainment and KPI review Are there any other factors you add to your scorecards to coach on EBRs in a structured manner?
Appreciate you welcoming me as a first-time host to the Gong Data Community Meet-up!Great participation from those who host a goldmine of data in Gong and were seeking methods to leverage it to improve revenue outcomes. To help everyone visualize this, we offered a “show and tell” of how 1 Gong customer answered the following with their data:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you missed it, please feel free to catch the recording here. And if you’d care to join us next time, block your calendar for August 9th at 1 pm EST!
I am a System Administrator for my company, and we are trying to upload calls for two given users from another system to Gong. I noticed I do not have the correct permission set to do so, as the option is greyed out. Does this require a professional seat to do?
Once you have create a search in the conversation page is there a way to count the number of pins are associated with each conversation or participant and report out on that. So for example if we have a tracker about askingn questions in a conversation I would ike to know how many times the host asked questions.
Hello,There is an initiative in my organization that I want to track via Opportunity name. I noticed that the Deal Dashboard has a locked column for Deal name. Is there a way to filter this column or find an alternative method to track initiatives using Opportunity name? Any insights or suggestions would be greatly appreciated. Thank you!
Hi! We have some mutual customers who are requesting a Gong integration. We’re not Gong customers (we don’t have a sales process that requires it), but we need a sandbox account to test the integration. The Integration Partner guide seems to require having an existing Gong account; is it possible to get a sandbox account without being a customer, to build for mutual customers?
We have a list of current customers that we’d like to target to upgrade to our latest product. We want to track activity of those accounts, and the best place to do so seems like building out a Deal Board. However, I can’t find a way to build a board that includes the 42 accounts we have in our list. Is there a way to manually select which accounts are included in a Deal Board?
The image below shows the effect multi-threading has on winning new business deals: This screenshot is pulled from a Multi-Threading YouTube video that referenced a Gong study. Is there a way we can run an analysis like this for our internal team based on OUR data? Want to know how much effect multi-threading has on our deals. We currently have the Gong for Salesforce package installed. I'm guessing we would maybe need to utilize a business intelligence platform like Snowflake. Curious what the Community’s thoughts are. Would really like to see the correlation between the win rate and number of unique participants on calls/emails.
Has anyone created scorecards to use as the template for reviewing deal health? We did not get the forecasting module in Gong, but I was thinking, in addition to reviewing the call with a scorecard, if anyone is also doing deal reviews. Feel free to post your questions if you use scorecards this way.
In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data. It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: Ensuring that your highest ARR accounts are being resourced properly. Identifying the rock stars who are “doing more with less” and replicate them Understanding rep efficiency by visualizing revenue closed/rep against time spent with customersIt was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight. Viewer Warning! This meetup talks about advanced topics! You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by
Hi all!We’ve recently just set up scorecards for our teams. It would appear though that when a scorecard is completed, notifications are sent to a number of people. I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?
As part of my team forecast process I’d like to see the teams full pipeline for the fiscal year (ideally grouped by quarter, but I’d settle for just full fiscal year). Currently our “Deals closing in” options are limited to months and quarters. Is there a way to turn on an option to show full fiscal year or enter a custom range?
Hi Gong Community, Our sales enablement manager asked me if we can see when someone in power (Director, VP, C-Level) first JOINED a deal. To my understanding, there are two places we can track power in a deal:Deals → Win/Loss → Power in Deal: this displays win rate based on if the highest level of power involved in the deal at all Deals → Deal Drivers → No Power in Deal and deal closes in 30 days: this is what appears as a warning on the deal board as wellIs there a way to track the history of deals to see when power first joined?
How do you know if you’re actually doing more with less? Register for this month’s meetup, where I will partner with the Gong team to share how you can leverage your Gong data to: Stay on top of team productivity.Get a real view of activity across all calls and emails for your customer-facing teams. Understand rep efficiency by visualizing revenue closed / rep against time spent with customers.Identify the rockstars of “doing more with less,” and replicate them Optimize allocation of reps / resources to accounts. Ensure that your highest ARR accounts are resourced properly. We’ll look at both native Gong features, such as the Insights tab, and some interesting Tableau dashboards built from Gong data in Salesforce by the Gong Value Engineering team. Here is an example to get excited about: This visual, and more that we will show you, help you understand if reps are truly “doing more with less,” and the revenue re-captured if you were able to: Identify and replicate your “Doing more
Does anyone have experience integrating the KF sell application, Gong, and Salesforce? What resources did you use to help?
We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!
Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!
We don’t need to update all related Salesforce event records. Nor do we need to sync all the Gong data into Salesforce. We just need to update the related Salesforce event as to the duration of the meeting. Does Gong have out of the box configuration that can do this? Or is an api call required?Thanks
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Login to the community
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.