FOR GONG CUSTOMERS

Hi!So I’ve just set up an AI Scorecard and enabled automatic review. I have published the AI scorecard and would now like to let the AI scorecard review past calls. I’ve searched through the help center but can’t seem to find how this is done.When I go to the conversations search and I select a recording for which the AI scorecard should automatically be applied to, I can’t even select the scorecard on the right panel. I’m not sure what I’m doing wrong. My end goal is that I have multiple AI scorecards and that based on the call type, these recordings are automatically scored. I then want to create a folder (stream) with best recording of each meeting type. These recordings should automatically be added to the library based on the score. I thought this is possible but not sure how to continue. Does someone has experience with this? 

I lead sales for a team of 8 AEs - we’ve been using Gong forecast for 2 months now.  Every Monday morning, AEs update their forecast.  We have 3 “forecast categories” (Commit / Maybe / Surprise) They update / enter a new forecast number for each category. AKA they tell me every week how much they expect to close that month from each bucket (Commit / Maybe / Surprise).  Throughout the month, deals obviously move from Maybe to Commit / Commit to Win / etc.  The “Accuracy” report hasn’t proven useful based on how I’ve been having the team use Forecast. I think I may need a cumulative forecast field / not discrete forecasts for each category.  What tweaks should we implement to make “Accuracy” a useful report? Thanks!

Hello Gong Community!  LOVE gong scorecards!  and the SFDC integration works beautifully.  Here is the problem we are trying to solve.  An opportunity says do not record this call.  So you turn off Gong and recording.  We use Zoom, it has has an AI companion but this is also considered a “recording”  Other than taking copious notes and then completing the scorecard fields manually, has anyone out there solved this?  My company has a robust set of AI tools and I am not opposed to creating an agent that can help.  Suggestions?   

Hello Gong Community!  LOVE gong scorecards!  and the SFDC integration works beautifully.  Here is the problem we are trying to solve.  An opportunity says do not record this call.  So you turn off Gong and recording.  We use Zoom, it has has an AI companion but this is also considered a “recording”  Other than taking copius notes and then completing the scorecard fields manually, has anyone out there solved this?  My company has a robust set of AI tools and I am not opposed to creating an agent that can help.  Suggestions?   

I am looking for a way to report from a macro perspective on calls that were shared/listened to externally. I have a theory that calls with post-demo engagement have higher win rates and quicker deal velocity. I’d like to see if I can prove it with data. For example, we perform 1000’s of demos with our PreSales Solution Consultants and I am using the conversation filter to narrow down to our PreSales teams. There is no filter or data point available for call recordings generated to view. I’d like to add a data point to see if calls were shared and watched.  I am not an admin so not sure if that is a capability there. Wondering if this is possible at all? Thank you for any help!  To be clear, I am referencing the “share with customers” part of this and I feel like i used to have reporting capabilities on this, but cannot find it anymore. Hence the question :) https://help.gong.io/docs/share-a-call 

We turned on AI scoring in our Gong account recently, but the scorecards that are being answered by Gong AI are not surfacing via the API. I am using the v2/stats/activity/scorecards endpoint and only filtering on the call date, but not seeing all the expected scorecards.Are there plans to add these scorecards to the API? And if so, when is that expected to happen? 

I like the sound of this to do thats on the gong website. How do i create this myself? 

Hi Gong Community! I recently connected my CRM (Salesforce) to Gong, however I am running into an issue where all Accounts are showing up for every user in gong. In the CRM we configured Accounts to be Private, and use Account Teams to define who has visibility to certain accounts. I have already enabled the “Import Opportunity Team” option in the connection Import Settings tab, however this does not seem to address the issue. Does anyone know a way to make Accounts in Gong Engage only visible to users who are members of the Account Team?

Is it possible to see call sharing information via the API?

Can you view private scorecard results without downloading?

Hello,We have been using Gong in our nurture outreach, and use personalisation tokens for recipient names. One problem I have been having is that - unless we edit it manually every time we create a new email - the personalisation text is in a different font from what we use for the rest of our emails (Arial, 14).Is there a way to configure the font for personalisation text that will apply globally across all emails? That will be faster than having to do it manually every time we use these tokens. Edward

Hi Does anybody know if there is a way to run APIs from within Gong itself. ideally what I am looking for is that after every recording, we link to a 3rd party system that we push the recording, transcript and metadata to. So rather than have the 3rd party pull data from Gong, Gong actively pushes data out after every call recording.I hope that makes sense,I can’t see an option to do that anywhere so was wondering if it was supported and where to configure it, etc.Thanks

 When testing account association, we want to have our settings set to a single activity. However, when simulating in the AI Activity Mapper Settings, multiple Accounts are still associated. How do we know which one of these will be the Account with the record rather than just the additional related opportunities?  Please let me know if I am incorrect, but I believe there will only be 1 contact and 1 account on the record, and then multiple Gong__Associated_Opportunities__c & Gong__Gong_Participants_Emails__c but no field for additionally associated accounts.

Similar to how the Data Cloud integrations provide ETL_MODIFIED_DATETIME (a timestamp of the date and time the data was modified), it would be really helpful for each call record to also include a similar field in API responses. This would be useful for seeing which historical records are due for a resync after something has been updated (eg transcript updated based on custom dictionary words, speakers identified via the UI, the call was associated to an account in the UI, etc).

I created a customized AI Briefer prompt and shared with executives in my company how they could access it. I would love to know whether people are using it -- is it possible to access stats reports for AI briefers somewhere? Thanks!

Hi all!We’ve recently just set up scorecards for our teams.  It would appear though that when a scorecard is completed, notifications are sent to a number of people.  I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

Hi everyone! I’m dabbling in AI scorecards and I’m wondering others experiences. Have you found it is best to keep it simple with straightforward Y/N questions or use detailed prompts to score on a scale? I’ve had good success with both in places, but I’d love more perspective and examples. 

I’m looking for an API Endpoint i can call to return AI Smart Tracker content?  We have defined an AI Smart Tracker called “Business motivation” i cannot seem to find a public API endpoint that exposes the data?   I can see /call returns this it its response but this doesn’t seem to be a public endpoint ?   

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do an API request to get the calls in that folder. 

Hi everyone,  I’m using the Gong Users API (List Gong Engage flows (/v2/users)) to fetch all users.I couldn’t find any documentation specifying the maximum number of users that can be fetched in one call. Also, couldn’t find any filtering part in API doc. Can someone please confirm:I want to filter on emailAddress field/or any other fields on usersAPI, is there any way to achieve that? What’s the maximum number of users the API can return in one request? How many users(max no. of users) can be present, if there is any such data?​​​​​​​

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations. The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue? In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing. Are there any plans to

Every time I click on the recording and analysis is ready email to generate the follow-up email I receive around 10 emails telling me that the call I shared was viewed. I would understand if I received 1 for me viewing it, but 10 is a bit obnoxious. I didn’t change my notifications when it started. 

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

Curious to hear how others are starting to leverage the new AI Builder feature and the prompts that have had some success or shown valuable insights outside of the default prompts! One that I’ve seen some success with is further fleshing out and detailing customer case studies and success stories around specific products that were recently launched.