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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

448 Posts
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lchambersCommunity Newbie
asked in DATA IN GONG
Pushing Historical Call Highlights from Gong to HubSpot

We recently switched to HubSpot a couple of weeks ago and noticed there’s no option in the Gong UI to push historical call details (like Call Brief, Key Points, and Next Steps) into our CRM. Has anyone ran across a scenario where they wanted that data and how did you go about getting that information added to Hubspot to actually be useful? Here’s what we’re looking for: Pulling historical highlights (Call Brief, Key Points, Next Steps) into HubSpot and mapping them to the right contacts, companies, or deals.

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Conor SkipperNew Participant
asked in CONFIGURING GONG
Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

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Carly Lohnberg
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Tristan ReinhardCommunity Newbie
asked in CONFIGURING GONG
One manager- Two Teams

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

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Katie McAlickNew Participant
asked in DATA IN GONG
Downloading Transcript Data from Trackers

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

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Geert MerckaertNew Participant
asked in DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

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Casey SailorNew Participant
asked in DATA IN GONG
How to see all the flows a person is in

Is there a report or way to see which flows a person is in. I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.

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Carly Lohnberg
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jackatdisplayrCommunity Newbie
asked in DATA IN GONG
Exporting Gong Engage Email Stats

How do we extract email opens / clicks / bounce data from Engage? Is there a way to do this either through a CRM integration or via the Gong API?

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in INTEGRATIONS
Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?

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Molly Kipnis
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Liz WallochNew Participant
asked in CONFIGURING GONG
Multiple Emails Sent at Once

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

582
Carly Lohnberg
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Oliver WoodCommunity Newbie
asked in INTERNAL COLLABORATION
How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

2195
Dean Lindsay
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Kieran BowkerNew Participant
asked in INTEGRATIONS
Zapier help - Internal Server Error

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

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Molly Kipnis
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Nabil MansouriNew Participant
asked in ONBOARDING
Can Gong record huddle calls on Slack

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

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Molly Kipnis
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SuccessAxialNew Participant
asked in INTEGRATIONS
Gong for Saleforce iFrame Error

I am getting an error in the Gong for Salesforce API iFrame. See image below.

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Cody JandikCommunity Newbie
posted in GONG RECORDINGS
Announcing Call Is Recorded for Cold Calls

Hey Community, We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded. We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls. I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers? Thank you all for your experience.

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Molly Kipnis
Rene Pena
Rene PenaCommunity Newbie
asked in INTEGRATIONS
Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

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Andrew O'Driscoll
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Cody JandikCommunity Newbie
asked in DEALS
Channel Sales G2M and Deals Funcrionality

Hello Community, We have been a Gong user for almost a year. Our go-to-market strategy is our sellers calling technology resellers across the USA and having them sell our financing products. This means we are not talking to the end users that sign our contracts and if we are talking about deals with our customers we are talking about their pipeline of deals and not an individual deal. We would like to be using “Deals” in Gong, but have not found a way that this functionality works for us. Are there any others in this community that sell through a channel of resellers and not direct and has some examples of success using Deals? I appreciate any advice you can share. Thank you, Cody

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Ralf PaschenCommunity Newbie
asked in GONG RECORDINGS
Gong and Calendly : Round robin events

Hi everybody, i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf

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Elisabeth CourlandCommunity Newbie
asked in CONFIGURING GONG
Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ?

353
Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts. I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors. Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

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Will KnibbsCommunity Newbie
asked in DATA IN GONG
Gong API is not recognising my filters or my cursor and just gives me first page everytime

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.

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Molly Kipnis
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Kaitlin PertlCommunity Newbie
asked in CONFIGURING GONG
Salesforce Chrome Extension

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

903
Noga Aloni
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Kaitlin PertlCommunity Newbie
asked in CONFIGURING GONG
How can we prevent users from removing people from someone else's flow?

We have teams that collaborate on accounts and might be targeting the same contacts. If someone tries to add a contact that is already part of another flow, how can we lock it down so they can’t remove that person?

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Noga Aloni
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Eugene SkinderskisNew Member
asked in INTEGRATIONS
Late arriving data fromDateTime

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour. Request body: {'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records. What could be the reason for this behavior, and is there a way to fix it?

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Noga Aloni
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Shayan MirzazadehNew Member
asked in SUPPORT TIP OF THE WEEK
How can I add a contact to more than one flow at the same time?

Multiple flows for the same contact

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Noga Aloni
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Shaan VaidyaNew Participant
asked in INTEGRATIONS
Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call?

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Noga Aloni

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Noga Aloni
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