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CONFIGURING GONG

Ask questions and learn best practices about configuring Gong features like scorecards, trackers, saved searches, and more.

  • 60 Posts
  • 184 Replies
60 Posts
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JulianEnthusiast
asked in CONFIGURING GONG
Has anyone created sentiment trackers to identify ecstatic as well as frustrated clients?

Our implementation team is also using Gong. This helps them prepare for the kick-off (along with the knowledge transfer process from the AE).  They also use Gong to record all their implementation calls and management gets visibility into progress and the discussions when necessary. We’re looking to create a couple of trackers to identify clients with strongly positive, or concerningly negative sentiment during the implementation process.  The negative sentiment will serve as a very early warning system so we can help our team get ahead of any challenges. Has anyone used trackers in this way? Any examples you can share?  Any concerns?

7196
Molly Kipnis
2 years ago
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Kristen PaitCommunity Newbie
asked in CONFIGURING GONG
How are tasks owners determined?

Coming from GONG to Salesforce, how are conversation owners determined and how are task owners determined as they don’t align and I would like to edit.

261
Molly Kipnis
2 years ago
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Jessica ClayNew Participant
asked in CONFIGURING GONG
Trackers to build buyer personas and vertical intelligence

Hi all - I’m wondering if anyone has ever used ‘Trackers’ to gain intelligence on the buyer and/or new verticals that you’re trying to move into? If so, what was your strategy, what phrases and key words did you track? 

1272
Brandon James
3 years ago
Chris Becker
Chris BeckerEnthusiast
asked in CONFIGURING GONG
Is there a way to search in folders?

We’re looking to beef up our use of folders but I also want the field to be able to search for certain topics within specific folders. I don’t see this from the Calls page or within the Folders page. 

937
Chris Becker
3 years ago
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Rob LucianNew Participant
asked in CONFIGURING GONG
Is there something like a NEAR function for Trackers?

Hi everyone, I am currently working on building Trackers to accurately document when certain integrations are discussed on recorded Gong calls. I’m running into a problem where I can’t get an accurate search on popular softwares with the term “integration” said in the sentence.  Example: I am trying to create a Tracker that tracks when a customer talks about a “Salesforce Integration”. However if I use that exact phrase, I miss out on sentences that contain the words “Salesforce” and “integrations”, if they are not said exactly in the way of the Tracker. However, if I simply use the phrase, “Salesforce” I will get a lot of false positives in my results. Is there a way to configure Trackers so that it picks up terms near each other? If there’s a way to search for “Salesforce” that’s within, say, 10 words of the word “Integration”, that would be ideal. Please let me know your workarounds or best practices! Thank you!

752
Nisha Baxi
3 years ago
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Josh GradwohlCommunity Newbie
asked in CONFIGURING GONG
Can I use Gong to capture product feedback and connect that to a slack channel?

Hi! First time poster here- I heard a speaker reference recently that they use Gong to capture product feedback. The way they made it sound was that gong captures this product feedback and puts either a call recording or a call transcript into a slack channel. I am wondering if there is a way to have gong capture the phrase “product feedback” and use that as a trigger to post something into a slack channel. Is that far out there in the realm of possibility? 

25013
Chip Grossman
3 years ago
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LiavACommunity Newbie
asked in CONFIGURING GONG
Unable recording for external users on zoom calls

Hi everyone :) There is an option to choose specific user from my gong team and mark them as “never record”.Is there a similar option for users that are not part of my team? maybe by the email domain of their Zoom account?We don’t want to record conversions with HR and Finance from outside of the company. Thanks!

381
Devon Kirschmann
3 years ago
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LiavACommunity Newbie
asked in CONFIGURING GONG
Gong's recording bot - name

Hi :) How can I changed the name of the bot? and can I make a number of name options and define which one to use by rules? Thanks!

1984
Devon Kirschmann
3 years ago
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Evan GreenhoughNew Participant
asked in CONFIGURING GONG
Editing Scorecards?

Hey folks,I am going to be making some changes to a coaching scorecard soon and want to make sure that I’ve dotted my i’s and crossed my t’s.I have done some testing and it appears that:if I edit a question on an existing scorecard, it won’t edit any completed scorecards.  If I delete a question, then it will remove that question from completed scorecards. Disabling a scorecard prevents it from showing up as an option for a user, but it won’t remove any completed scorecards. With this in mind, I think the best option is to create a new scorecard “2021 SDR Coaching” and disable the previous one. This allows us to keep a record of the past scorecard and eliminate any confusion for the end user. If we don’t make anymore major changes, then I would update it to 2022 to show that indicate it is active/updated. Does this check out? Or do you have any other recommendations for editing scorecards and keeping things organized?

1661
Sunny Huang
3 years ago
Sunny Huang
Sunny HuangGongster
published in CONFIGURING GONG
The #1 Workflow for all Product Marketing Managers

We asked Gong staff, “If you could keep one workflow from Gong, which one would it be?”  Our Product Marketing Manager, Elvis, knew right away: ticklers.  They’re alerts that help you learn the real voice of your market. Elvis’s work involves gathering info from our market, customers, and prospects to support our go-to-market teams. Ticklers are how he cuts through the noise to find the market signals that matter.  Want concrete examples?This time last year, we helped field sales teams pivot into remote selling. Elvis used ticklers to inform our messaging to customers. He also used them to make sure the rebrand was adopted consistently and properly on sales teams.  I have my own version of a tickler for an internal initiative called ‘Belong at Gong’. I get notified when a call with ‘Belong at Gong’ in the title finishes, so I can stay up to date on the latest and greatest on what we’re doing for DE&I, and in the community. I also has one for Deal Drivers, a newer feature that I him

750
Sunny Huang
3 years ago
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