FOR GONG CUSTOMERS

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker? 

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the primary account owners, which can complicate things.  I am excited to hear from you, and happy to also have a chat about it

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you, 

Thank you to everyone who shared their Gong Deals best practice last month.  Please join me in congratulating our WINNER…@Abhishek Humney, Revenue Enablement Manager at Postman! 👏🥳🎉 In his video, Abhishek shared how he uses Gong Deals to standardize certifications, gain insights, and up-level Sales stars at Postman. Check out Gong Deals best practice post here! I also want to give a HUGE shoutout to all of our other Visioneers who took the time to share their Gong Deals best practices. In case you missed them, check them out below!  How @Scott Tower, Customer Growth Manager at Proposify uses Gong Deals to strengthen forecast accuracy How @Angela Lutovsky, Senior Enterprise Sales Manager at Remote uses Gong Deals to scale their teams How @Rich Prashad, SVP of Customer Success at Sensei Labs uses Gong Deals to forecast NRR How @THOMAS KOLLARS, Digital Sales Manager at AT&T uses Gong Deals to track promotion positioning  How @John Machak, Sales Trainer at Perkspot uses Gong

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

Under the Insights tab, you’ll see “based on # calls.” You filtered the page by “All calls,” and it’s not showing the exact number of calls you’re seeing under your Conversations tab.  No worries! It should update by the end of the week. These numbers aren’t real-time and are updated weekly (typically on Saturdays). 

Hello - I am starting to get my arms around initiatives.   One thing that would be helpful, and I don’t think too hard of an add, is giving longer time frames in the initiatives drop down.   Right now I can see my initiatives by week, month but I really want to start seeing them over the course of a quarter so I can spot trends.   Right now that is not possible.  Image attached to show what I mean.

Hello - I really appreciate the win/loss data and all the ways you can analyze.   However, I have multiple lines of business and the win ratios are very different.   One LOB has longer sales cycles and are multi threaded and the other is much more transactional with single points of contact.   As such, if I analyze all deals, the combined win/loss ratio gets skewed really fast and the data isn’t as meaningful.   I would love to be able to have multiple win/loss “boards” just like I can have more than one deal board.   As it stands now I need to keep adding and removing filters for each product family and then take screenshots if I want to share the data with others in the company.   This would be a really useful add in my opinion.   Thanks for listening.   Joe 

Gong Deals is useful for me, even given that I don't work in sales, as a way to gain visibility into the sales pipeline and prepare for potential changes in business.Here are a few ways I can use Gong Deals:I can track sales trends: By monitoring the sales forecast in Gong Deals, I can identify trends and patterns in sales activity. This can help me anticipate changes in the market and adjust my own strategies accordingly. I can identify potential roadblocks: By keeping an eye on the sales forecast in Gong Deals, I can identify potential roadblocks that may impact sales. This can help me take proactive measures to address those issues before they become a problem. I can prepare for changes in demand: By monitoring the sales forecast in Gong Deals, I can anticipate changes in demand and adjust my own plans accordingly. This can help me ensure that I have the resources in place to meet changing market conditions. I can communicate with other departments: By having visibility into the sal

Did you accidentally share a call? Or share the wrong snippet?  No worries - Here's how you can cancel the Shared Call!  On the call page for the shared call, navigate to the right-hand sidebar and select "Shares & views." You'll see the link that you or another team member generated. You'll click .     A pop-up with appear, and you'll choose "Cancel access to this call" and click Apply.   That's it! No one can access that call through the previously shared link.

Hi,Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?Thanks

Thanks to everyone that attended today’s Community Meetup focused on making the most of your data in Gong. We were pleased to see a number of Gong employees from the Product Analytics Team and Value Engineering team. They are curious to hear from Gong customers, and we expect to have them join future meetups. It’s a great opportunity to get insight into current and future features.  Thank you @Or Farber, @Assaf Levinson, and @Claudia McSweeneyThank you @Pete Thornton, @Marissa Lough, and @Deborah Deardorff for your contributions. I really like Pete’s comment on the “potential of data”. So true. We are here together using Gong to realize that potential. Today’s We focused on ways to discover what is working or not in your deals. Who doesn’t want to know that?!  Listen to the call Highlights:  People spoke about the “sea of data” and wanted to know how to explore that sea using Gong We presented assumptions and tips on how to approach this type of analysis. For example I proposed that

Gong Deals has been excellent to streamline Gong and Salesforce integration!Instead of getting confused with multiple Salesforce reports and staying limited to data displayed in the CRM, with Gong Deals we can have a full view of how our negotiation approach is working (or not!).We can have all we need in one place (Accounts, Opportunities, Events and Tasks) and that has been crucial for our Sales Engagement strategy. And not only for new business, but also to guarantee renewals (moreover when they are at a right risk!).We started using Gong for the Sales Team, so they could a have a complete visibility about how the demos were going and, some months later, our Customer Success team also embraced the software and started using Gong to get prepared for renewals.Our next step, is to incorporate Gong in our Marketing processes.   

We have been using the Deals dashboard to have more effective pipeline reviews with our account executives.  Recently we added specific keyword trackers under our Stalled Opportunities column mentioned by people outside of our organization in which they said “first quarter, january, next year, q1” to try and find those opportunities that tried to kick the can down the road into the new year.  We quickly identified lapsed opportunities and looked at the activity timeline leading up to where we’re currently at.  Managers are able to jump in and assist in follow up or gently nudge reps with advice on how to progress the sale.  

We use Gong Deal boards for our Customer Success team to forecast renewals, up-sells, and cross-sells.We’ve set up boards that give us visibility to the Renewable $, Upgrades, Downgrades, and mix of One-Time vs. Software vs. Services. We have these set up as calculated columns from our CRM (HubSpot) that are then visible in the Gong Deal Boards.We use the board every week in our team meetings to drive the conversation on deal pipeline which serves as an input towards forecasting our Net Revenue Retention.

If a seller logs a call in Salesforce that is not recorded, it doesn't pull over to Gong... is it possible to log a completed task in gong to get a full representation of what's happening with the account?   While I know a seller could just create fake logged calls I can manage that on my end.   Is there a way, either programmatically or more manually to get “credit” for a logged call?  I ask b/c one of the things we track closely is activity (or lack of) so if a rep is making attempts to connect I want to see that and for them to get the “credit” for it.   Is this possible and/or how can we do so?

The key to effectively using Gong Deals to strengthen forecast accuracy is first setting up a deal board with individual tabs for each forecast category.From there, warnings can be leveraged to identify deals with potential red flags, particularly with best case & commit deals set to close within the month or quarter. Once the opportunities are identified the manager can dig into the details of the red flag and work directly with the sales rep to understand and overcome the roadblock. If the flag is ultimately going to impact the timing of the deal or the likelihood of it closing the forecast can be adjusted proactively rather than that deal lingering in the wrong forecast category.The icing on the cake is any updates that need to be made to the Salesforce opportunity can happen directly from the deal board, making pipeline review conversations super efficient!  

Join us tomorrow Wednesday Jan 18th for our monthly Data Meetup, where we focus on making the most from your data in Gong. Tomorrow’s topics may include the following, and we may choose others based on feedback:CRM based reporting - what’s working or not. Who doesn’t want to know that?!  How to access the health of a Gong instance - what 20 things would you look at Write back to Gong: Possibly looking at how to write event/ task data to Gong  @Joe Barrow I have a free spreadsheet I plan to share that allows you to see and compare what’s working and not. It just needs you to add your calls. Register Hope to see you there.  Andrew.@Molly Kipnis 

So it’s not a secret, if you look at my Linkedin, that I’m low grade obsessed with Gong. Not only is the solution top of the line, they show they care about their customers by investing in customer education programs that help us scale our knowledge such that we can scale our team effectively.  In that, here’s a few tips I have as a long time Gong user and Frontline manager that may help you accelerate on your quota attainment.Do the training 😁 trust me, it’s worth it. Ask for help. Gong loves their customers and they want to talk to you. If you are stuck, raise a hand and they will be on the way to support.  Set up your deal board alerts. These will help you flag which sales are at risk. Find a Gong champion at the IC level to help build excitement and buy-in from your team.  Create a habit of using Gong everyday, whether it’s listening to a call, managing deals or pulling insights from call trackers. This will help familiarize you with the solution. When on the Deal board, click on

A Zoom meeting is scheduled by a host/organizer who doesn't join the meeting, will that call recording appear in Gong?Yes, it will!If the host doesn't join the call but another recorded team member does, Gong will record. However,  it will appear in Gong under the participant's name. For example: 

Hey there, Abhishek here, from the revenue enablement team at Postman, and I'm just thrilled to be sharing my video submission with y'all (video link at the end). 👋This video takes a deep dive into the secret sauce that's been making Postman's sales team hit their numbers. 🎯You'll see how we've been using the platform to standardize our certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of our initiatives. 📈 We're constantly tracking deals, wins and losses with our custom dashboards. And when we lose a deal, we learn from it and come back stronger 💪 But we don't just wait for the deals to come to us, oh no. We're out there hunting down the competition like a pack of wolves, using Gong filters to analyze sales metrics and capture winning competitor mentions. 🏈 And when it comes to training our reps and managers, we're using the scorecards and best-scored calls as the curriculum in our training library. 📋 And most importa

Our company is driving some of the industry best promotions, but it is sometimes difficult to get sellers on board with positioning these promotions. I personally run week-over-over progress meetings on mentions of the promotions that we have highlighted for the week / month. I do this by creating a very specific tracker that will pick up a couple of key words. I double check the trackers against current conversations to ensure that I am picking up the right words and to limit false positives / negatives. To take this a step further, I have a weekly meeting with my sales reps. We will listen to a handful of calls, as a team, to help everyone with their talk track around the specific promotion. This allows the sellers, and I see a much higher adoption rate for any of these promotions!

Are there Deals you don't see on your Forecast Board?  Check your Deals tab! All the data on your Forecast Board comes from your Deal Board. With that said, if the deal information is inaccurate or missing on your Forecast Board, it is most likely inaccurate or missing on your Deal Board as well! Reach out to the Support Team to determine why you may have inaccurate or missing data.  Check out your filters if you see a deal on your forecasting board but not on your deal board (and vice versa)! The filters may block the deal from making it to the board! Check out our article for more details on filters when creating a Forecasting Board!