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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

413 Posts
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: How to listen to Gong calls in Salesforce

Users can listen to their recorded Gong calls without leaving Salesforce! To enable this as an admin, follow the steps in this help center article. Getting an XML-related error? Ensure that you copied/pasted the code as-is in Step #3.Still have questions? Reach out to our Customer Support team here!

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Winnie Nguyen
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Our favorite Native Zoom hack

Our favorite Native Zoom hack to ensure your call is always recorded as expected is this: Check to see if the “Recording” icon is enabled in the top left corner when you join a meeting room.If it isn't, manually enable “Record to Cloud,” and if there's an associated calendar event, we'll import it. If there isn’t an associated calendar event, at least the call will be in your Zoom account in the ‘Recordings’ section. You can then manually upload the call once it’s over!

200
Winnie Nguyen
3 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Gong for Salesforce

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

301
Molly Kipnis
3 years ago
K
Kristen PaitCommunity Newbie
asked in CONFIGURING GONG
How are tasks owners determined?

Coming from GONG to Salesforce, how are conversation owners determined and how are task owners determined as they don’t align and I would like to edit.

261
Molly Kipnis
3 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Report Gong Calls in Salesforce

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

581
Molly Kipnis
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Seeing different stats on your Gong Usage and Coaching Metrics pages?

You might notice that the data on the ‘Stats page > Gong Usage’ tab is a bit different from the data you see on the ‘Coaching Metrics’ page. That’s because the Coaching Metrics page includes data for a manager and their direct team, while the Gong Usage tab includes data across all teams.  So, for example, manager A may see seven “Calls with comments” in Gong Usage, but only five “Calls with comments” in Coaching Metrics. That’s because the manager commented on seven calls, five of which are for calls owned by users on their team, and two of which are owned by users outside their team.

170
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Make a call’s Interaction Stats associate with your account

If you’re properly listed as the call owner, but Interaction Stats still don’t appear for the call, double check to see whether the speaker talk track shows your name exactly as it’s listed in Gong.If the speaker track is even slightly different, we won’t be able to associate the Interaction Stats with your account. Correct it by ensuring that your display name within the web conferencing system you use on the call is the same as your Gong name.

161
Molly Kipnis
3 years ago
Glenn Fernandez
Glenn FernandezNew Participant
posted in SUPPORT TIP OF THE WEEK
How to change the call owner

If your call shows the incorrect call owner, you can now manually change the owner within the UI. Simply navigate to any Call page and select the edit icon next to the owner’s name. Now enter the new owner’s name. The Interaction Stats for the call will now associate with the new owner.    Learn more about this process here.

1281
Nisha Baxi
3 years ago
G
Greg HayCommunity Newbie
asked in INTEGRATIONS
Can a comment be pushed to slack?

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

542
Nisha Baxi
3 years ago
M
Matt MetrosNew Participant
asked in DATA IN GONG
Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

472
Nisha Baxi
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: How to share calls internally and externally

In Gong, you can share your recorded calls with internal and external users. Here’s how: Share internally: Navigate to any Call page in Gong and select ‘Share > Share internally’. This lets you send an email to an internal user or get a shareable link. The user has to log into Gong to view the link. Share externally: Navigate to any Call page and select ‘Share > Share with customers’. You can send them an email or get a shareable link. You can also set an expiration date so customers can only see the call for a certain length of time.Want to learn more? Check out our help article, here.

3270
Winnie Nguyen
3 years ago
Scott Baldwin
Scott BaldwinCommunity Newbie
asked in INTEGRATIONS
Productboard & Gong integration

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

896
Scott Baldwin
3 years ago
J
James MulliganCommunity Newbie
asked in INTERNAL COLLABORATION
Tracking Product Feature Requests

Hi All,I am working with a relatively new product within our stack and we are looking to capture as much feedback on our initial demonstrations as possible to feedback to our Product/Sales/Marketing teams. I am wondering if anyone had experience, or recommendations on the following: Without using trackers (as its too broad right now) have the ability for the Sales Rep to @ a group of users that are cross functional - and thus not a part of the standard user hierarchy Each member of this group would be notified by Gong that they have been tagged at a certain time during the call for them to review (If this can be done by Slack it would be amazing)I have seen the ability to Tag a team in platform, but that tagging seems to be for everyone in the user hierarchy and thus not cross functional.Thank you for any answers!J

3193
Nisha Baxi
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Calls not importing from Outreach?

If your team uses Outreach and your calls aren’t showing up in Gong’s import, double check two things: Do your email addresses in Gong and Outreach match? They should. It’s how we associate your Outreach calls with your Gong account. Was the call in Outreach recorded? If there’s a blue “play” button next to the call, it was recorded. If it wasn’t recorded, the play button is grey. If your calls weren’t recorded as expected, connect with your Outreach admin to ensure that your Outreach calls get recorded.

890
Winnie Nguyen
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Got an unexpected “Ghosted” warning?

 Did you get a “Ghosted” warning on your deal even though you had a call recorded within the specified number of days, and you know it was associated with the account in Gong? If so, verify that the contact on the call is also associated with the right account in your CRM. This allows Gong to consider the contact an active prospect. Want to learn more about deal warnings? Check out the help article here.

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Winnie Nguyen
3 years ago
R
Red ReddyGongster
asked in INTERNAL COLLABORATION
Unique Use Case for Gong

Inquiring minds would like to know if any other Gong users are utilizing Gong for non-traditional use cases. I’m working with a research team that is using Gong to transcribe interviews/conversations and then build detailed reports and proposals based on the information from these. Would love to talk shop on best practices with anyone that has even a remotely similar use case!

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R
3 years ago
patricia.bautista
patricia.bautistaGongster
published in DATA IN GONG
Resources from 'Reporting to feast on: Savory tips on how to leverage Gong data'

Thanks for coming to our recent customer event! As promised, here are some resources to help you get more out of Gong: GONG FOR SALESFORCE: This no-cost add-on within Gong is available through our Help Center. Just follow the set-up instructions here. Connect with your Salesforce Admin or our technical support team if you have technical questions. OUT-OF-THE-BOX REPORTS: Don't know where to start? We've got you covered. See what's available out of the box here, then follow these instructions: In Salesforce, go to the Reports page, click on All Folders in the left pane, and select Gong Reports. Need a report that isn't supplied? Email your CSM. DEMO OF ‘GONG FOR SALESFORCE’ AND RECORDED WEBINAR: Watch Gong's very own Mike Larkin demo Gong for Salesforce, from installing to report generation. Check it out here. This is what’s included: There’s a short demo of the Conversation custom object and its features, an overview of the Gong Sales Engineering dashboard to show how

2070
patricia.bautista
3 years ago
Nisha Baxi
Nisha BaxiCommunity Manager
posted in GONG RECORDINGS
How two Gong customers can record the same call

I just went through this earlier today and thought I’d share with my Community friends. If two Gong customers hop on a call and they both want to record, what is the optimal way to do that?Both customers want that call added to their Gong instance. @Red Reddy  shared that the non-host of the meeting would need to add assistant@gong.io or use the schedule button on the Gong homepage to ensure it gets recorded on their side as well!

341
Marina Pulver
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Emails not showing up in Gong?

If an email isn’t showing up in Gong, double check to see whether the client on the email thread is listed as a contact in your CRM. If they are, ensure that contact is also associated with the right account in your CRM.If we find a contact in your CRM with an email address that matches the one in the email thread, we’ll import the email and link it to the parent account with which the contact is associated.Want to learn more about emails? Check out our FAQ page, here.

1320
Winnie Nguyen
3 years ago
P
Peter GillonNew Participant
posted in INTERNAL COLLABORATION
Unlocking collaboration between AE's and Product Marketers

As a Product Marketer, I’ve leveraged Gong in all kinds of ways. How Gong Uses Gong: Product Marketer covers many of them. Another way - and one I’ve found extremely impactful - is boosting collaboration with my AE partners on specific deals. Before Gong, if an AE had a question about what positioning to use, what product capabilities to highlight, or something else, I would need to go through my own second hand ‘discovery,’ effectively asking them all of the questions they asked the prospect to get up to speed.Besides slowing collaboration down, the ‘double discovery’ work made it harder to equip my team with exactly what they needed in each scenario. With Gong, I can get up to speed in a snap. I can see the deal situation directly, and get the insight I need to make an impact. The result? Stronger PMM-AE partnership, better sales enablement, shorter deal cycles, and more fun bringing in more awesome customers.

1376
Chip Grossman
3 years ago
A
Alex LeeCommunity Newbie
asked in GONG RECORDINGS
View Alerts

Hey everyone,I’m really loving the new feature of requesting viewer information before they can access a recording, but on that note, do we not get email notifications anymore without toggling that?

5285
Nisha Baxi
3 years ago
J
Jessica ClayNew Participant
asked in CONFIGURING GONG
Trackers to build buyer personas and vertical intelligence

Hi all - I’m wondering if anyone has ever used ‘Trackers’ to gain intelligence on the buyer and/or new verticals that you’re trying to move into? If so, what was your strategy, what phrases and key words did you track? 

1302
Brandon James
3 years ago
T
Tammy InsleyCommunity Newbie
asked in GONG RECORDINGS
call library permission change

I have Admin access, however, I do not have access to any of the recordings, I remember doing this on friday and now I have no access, not even logged in as the host. Can anyone help  

962
Mark Banuelos
3 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: How to use Gong’s Consent page

Gong’s Consent page allows you to notify meeting participants before they join a call that it will be recorded. Here’s how you use this feature: Link your personal meeting room to your Gong profile in the consent page settings. Copy your consent page URL and add it to your meeting invites. You can also use the Gong add-on to automatically populate the URL in your invites. When your meeting participants click on the link, they’ll be directed to your consent page, which asks for their consent to record, then they’ll be redirected to the meeting. If they choose “Join but don’t record,” the call will automatically stop recording.Note that this only works for static personal meeting rooms.Want to learn more? Check out this help article, here.

610
Winnie Nguyen
3 years ago
M
Mat RodriguezCommunity Newbie
asked in DATA IN GONG
Having trouble authenticating my requests using Postman

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

2483
Rohan Vaidya
3 years ago
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