FOR GONG CUSTOMERS

Are you noticing that your screen-shares and presentations aren’t showing on the “Call page” in Gong? Are you importing your web conferencing calls from Zoom into Gong manually?If you answered yes to both of these questions, Gong is working as intended. When you manually import calls into Gong, the video and audio are uploaded but the screen-shares and presentations aren’t. To ensure that screen-shares and presentations are uploaded into Gong: 1) If you’re using the native Zoom integration, manua

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

If your Hubspot deals aren’t appearing in Gong, check two things:  Is the deal owner’s email address the same in Gong and Hubspot? Does the deal have a parent account associated with it in Hubspot? If you answered yes to both and the deals still aren’t appearing in Gong, grab a screenshot of a missing deal, then copy/paste the screenshot and the deal’s ID into an email, and send it to our Support team here. They’ll investigate furthe

Hello - Can someone explain to me the number of contacts associated with deals and where it comes from.   In salesforce we have one name associated with an opportunity then of course there are others on the account.   In some of the deals I see in Gong I see 0 contacts, some show 1 and others show multiple.   I am trying to confirm 100% the source of truth for the contact data.   Is it pulling from the opportunity in SF, or the account or is it something else/different?   Thanks, Joe

Are you running into snags while installing Gong for Salesforce? In your company settings, under CRM > Select Salesforce > click the Install button under Gong for Salesforce.  Didn’t work? Go ahead and click the Install button in incognito mode

Hello,I am using deal boards more and more and find them to be a MUCH better way to track deals and review pipe.   One area I have not figured out about the integration with Salesforce is related to logged calls.   I have several deals with warnings showing up for a lack of activity but when I go into salesforce I can see that my sellers are logged calls where they leave VMs (for ex).   So I can see the activity but that is not funneling through into Gong and as a result my reps are seeing warnings when they are not really needed.   More so it causes a lack of trust in the data.    Is there any way to track this type of activity in Gong?Thanks,Joe 

Are you trying to sync the calendar events for your “Additional email addresses” in Gong? If your calendar integration (Google Workspace or Microsoft 365) is set to “Company-wide connection”, Gong will only sync your “Primary email address”. If you would like to sync a different email address with Gong: 1) You can switch your “Primary email address” in “My Profile

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a  big high five to all of those that are new to the Gong community join us.  If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

Have a question about how to use your data from Gong? Working on a challenging use case and looking for some guidance?  Share it with us in this Google form, and we'll make sure to cover it at our next data meetup! CC: @Andrew O'Driscoll 

How can I tell if others at my company have viewed my meeting recordings?

Hello Gong Community, My name is Sara and I am an Enterprise CSM here at Gong. If you are a Program Manager who tracks adoption and usage of Gong - I have a tool to add into your Program Manager toolbox when it comes to understanding how your tell feels about Gong (outside of just looking at the adoption numbers!) Some of my best customers are always asking for creative ways to seek out or get ahead of any adoption gaps - especially when they:Are new to Gong or Expanding Gong to a new team Get an unfiltered voice of how their teams are liking Gong Looking to identify where they (as a program manager) can fill any gaps to unlock more value in Gong.In fact, one of my customers has shared a helpful Google Survey out as a way to get anonymous feedback from their teams, which will in turn - allow you, their program manager, pivot or adjust prioties when it comes to Gong.Check it out below and let me know what y

Is your team member trying to add a “Gong Meeting” to a calendar event, but getting an error message?  Make sure they’re at least a Standard Team Member in Gong. 

Hello world! My team is interested in using applied data / decision science to derive more value from Gong. For us, the starting point is understanding how adherence to a repeatable / prescribed sales process relates to different business outcomes.Where are other folks in the community finding success using applied data / decision science with data from Gong?

GAP Selling is an increasingly popular sales methodology that relies on closing a gap between your prospect’s current and future state. If your team has recently switched to GAP Selling, or are thinking about it, fear not - Gong can help!Configuring Gong after adopting new messaging is crucial in tracking its adoption and success. As a CSM here at Gong, the first place I suggest my customers start is Trackers. For GAP Selling, I suggest breaking your Trackers into 6 pieces: Current State, Problem, Root Cause, Emotion, Future State, and Solution. Feel free to leverage GONG’s Guide to Gap Selling and the base Trackers below. Do not forget to customize these trackers further for your industry, product names, product value, discovery questions, and use cases!GAP SELLING Current State:current state, d

Then, join our meetup tomorrow, Wednesday, October 12th at 1pm ESTWe will showcase and discuss ways to do this.  See you tomorrow. Register here If you missed it, our last meetup was a Beginners Guide To The Gong API. Andrew.

If your team notices a widespread issue, check the status page to see if it’s a system-wide issue at Gong. We keep this page up to date with ongoing outages. You can also select “Subscribe to updates” at the top to get notifications when an outage occurs.

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

Scorecards create visibility that benefits reps, managers, the team, and the organization at large.   Scorecards are a great way to: Gauge how individual reps are performing and where they need help Understand overall patterns across the organization Create a positive rep-manager coaching culture  3 factors that make Scorecards successful A manager’s commitment to score calls regularly is key. Sporadic scoring is not effective.  A rep's commitment to emb

HELLLOOO friends!Question: We are on month 3 of rollout. 60% increase in engagement in 1 month, woohoo! Now I’m thinking it’s time to start using scorecards. Anyone have tips to share on how to help it be successful? I also want to keep it simple, so tips for that too?Thanks!ryan

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

Hello fellow Gong Community! 👋 My organization is interested in tracking whether our reps enforce and follow a specific process / agenda during their calls, or if they let the customer/prospect drive the conversation. We want to approve or disprove the theory that reps that follow a consistent process within their calls have a higher rate of closing deals.  Examples of Process:Discovery Call: Start by setting the agenda, then ask discovery questions to understand the Situation and Pain and Impact, then conclude by understanding any Critical Events and the Decision Process (SPICED framework 😉).  Demo: Start by setting an agenda, then show the slide deck and present the product, then answer questions, then gather feedback and set next steps. The Win / Loss analysis within the Deals page doesn’t show any insights spe

Is there a way I can share an ongoing call, like a weekly team meeting for someone that does not attend regularly without having to go in and share it manually every time?

If you’re an admin, you can leverage the Call Status report to: View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue For more info, check out this help article.