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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

431 Posts
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

471
Andrew O'Driscoll
M
Michael CattermoleNew Participant
asked in DEALS
using the deal board for account management

My team has a list of A accounts I would love to put into a deal board to track progress and attempts to crack into to these acccounts but they do not have active opportunities. Is there a work around I could use here?  

1881
Andrew O'Driscoll
R
Rootie BageNew Participant
asked in CONFIGURING GONG
Can I send notifications through gong trackers?

I was looking to set up a new tracker in Gong, but also wanted it to send notifications to certain people whenever that tracker gets another hit. Is sending notifications through Gong trackers possible / something we can do? I see a “email notifications” checkbox when I create a tracker but can’t find where to configure that feature.

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Andrew O'Driscoll
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Juan Felipe CastañoNew Participant
posted in CONFIGURING GONG
Gong configuration

Good morning, I would like to know how is the process to configure gong with the following requests:1. We want to know how to control the recordings or make them private for some users.Is it possible to add Tracker's to Gong to automatically detect the mentions of some phrases?

241
Molly Kipnis
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in COACHING
7 Gong Tabs to Help Guide Your Next 1:1

Gong is the only tool you need to run your 1:1s. With all of the valuable, fact-based information that lives in Gong, managers have everything they need to facilitate impactful coaching opportunities with their reps.    This is going to push many people’s Gong knowledge. If you have lived primarily in the Calls and Deals Tab you will now explore new application areas.  This is a list of recommended Gong pages to use to run your 1:1s.   FOCUS AREA WHERE IN GONG VALUE Upcoming Meetings ACTIVITY Tab View upcoming meetings  Identify where you can help  Instruct rep where to focus attention  View meeting follow ups in same window Deal Status DEALS Tab Identify risk using warnings Understand next steps  Use multiple boards (All, Outliers, Deals with Warnings etc.) Deal Risks  TEAM Tab Deal Drivers  Identify pipeline trouble spots Coaching  Check-In TEAM Tab Coa

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Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Set up Native Zoom Recording with a Zoom Pro license

If your team uses a Zoom Pro license, you can now enjoy the benefits of Native Zoom! To set things up, follow the steps in this first article, then the steps in this second article. Happy recording!

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Winnie Nguyen
A
Alan NguyenNew Participant
asked in DEALS
How to get a field to replace Owner in Deals?

Currently Owners can not be replaced by other fields in the CRM. How would you make a field from the CRM a user field, so you can replace the owner field with a field like ‘Sales Engineer’? 

291
Andrew O'Driscoll
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Lindsay RiosCommunity Newbie
asked in INTERNAL COLLABORATION
Product request; Admin Seat

I would love the option of having an Admin seat that doesn’t cost. I have a revenue operations manager or a people Ops person who now makes sure seats are created for all employees when they join the company. Since the admin seat for Gong has to be paid, I still have to be the one to create this and we actually give everyone access to Gong at our company since we use certain gong calls for our employee onboarding no matter the role! Any possibility of this?

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L
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Error with your company-wide email provider connection?

If you’re on a company-wide Google or Office365 connection and notice that one of your users has a red mic/email icon on the Team Members page, our system probably doesn’t have permission to view that user’s calendar or emails.  The solution? Check to see if they’re listed in the same Organizational Unit in your email provider where the Gong app is installed.For more information on connecting your email provider, check out our articles for Google and Office365.

230
Winnie Nguyen
V
Valeria RamirezNew Participant
asked in GONG RECORDINGS
Call status

Hi! Today I had a call with a customer and it’s taking longer than usual to “import”. Could you please advise? Thanks! 

272
Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Interaction Stats not populating?

If there aren’t any Interaction Stats populating your Stats page, there probably aren’t any calls that fit the “Whisper for interaction stats” filters.To learn more, hover over the “What’s This?” tooltip in the “Recommendations” box to learn which calls get interaction stats:Admins can adjust the filters by visiting the “Whisper for interaction stats” page, and following the steps shown here.

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Winnie Nguyen
M
Melodie SchwartzNew Participant
asked in COACHING
Gong Metrics for Comp Plans

Hello! I’m curious to know if any fellow Gong community members have implemented Gong coaching metrics in comp plans? We’re using “Calls Listened to” for ramping MBOs- so far so good!     

1353
Mike Cardno
patricia.bautista
patricia.bautistaGongster
published in DEALS
Tips from 'Feeling '22: Deal Insights to create the pipeline of your dreams'

Thanks for coming to our recent customer event! As promised, here are tips to help you leverage Deal Insights to devise a blueprint for deal success and increase predictability in your pipeline.Multithread early with prospects to give AEs the ability to strategize and increase team sellingA sign of a healthy deal is seeing that a rep is in touch with multiple contacts at a company. This multi-threaded approach helps to mitigate risk if your main contact gets promoted, leaves the company, or for any other reason is no longer part of the buying process.This strategy also helps to ensure that you build a base of influencers, including anyone who will have an input in the decision making process. Winning deals typically have multiple champions at the prospect.Gong’s Engagement Map allows you to see who your reps are in touch with on active deals, and how often they are connecting to make sure you are on top of your outreach!Ensure Reps are working with enough of the RIGHT contacts Understa

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patricia.bautista
Molly Kipnis
Molly KipnisCommunity Manager
posted in ONBOARDING
🎥 WATCH: The top ten things you need to know during onboarding

Hey new Gong customers — this one’s for you!  Onboarding with Gong is exciting and there’s a lot to learn. If you’re currently going through onboarding, you may find yourself wondering how long it will take until you’re ready to launch, where to go when you have questions, and what resources are available to you during this time.  I sat down with Gong Professional Services Consultant @Sophie Greenspan, who helps Gong customers like you with the technical support that you need to be set up with Gong for long-term success.  In this interview, you’ll get answers to the top 10 most frequently asked questions during onboarding, including:   What will I learn during onboarding?  Who do I ask when I have questions during onboarding?  What should I do before my account customization meeting?   …and so much more!  Tune in to this 10-minute video for the answers to all of your onboarding questions, and shoutout to Sophie and the entire professional services team for making onboarding with Go

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Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Don’t have permission to record a call?

If you try to record a call with Gong but get a message that you don’t have permission, the issue may be with the settings in the Permission Profile to which you’re assigned. Reach out to your technical admin to do one of the following: Switch to a Permission Profile that allows call recording Update your current Permission Profile to allow call recording (Note: This will affect all users assigned to that Permission Profile.) For more on Permission Profiles, technical admins can read the help article, here.

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Winnie Nguyen
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Want to record one-off meetings?

If your permission profile in Gong allows you to manually record calls, you can use assistant@gong.io to record one-off calendar events. That could come in handy in several scenarios: Some teams don’t record internal calls, but if you need to, you can add assistant@gong.io to your calendar event before the internal call’s start time, and we’ll record it. If you don’t want all of your calls to record automatically, but want a few calls to record, ask your admin to turn off your data capture settings. Then you can manually add assistant@gong.io to the calendar events you want to record.

341
Molly Kipnis
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Patrick WilliamsNew Participant
asked in INTEGRATIONS
'Meeting scheduled for 24th September 2021'

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

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Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: How to listen to Gong calls in Salesforce

Users can listen to their recorded Gong calls without leaving Salesforce! To enable this as an admin, follow the steps in this help center article. Getting an XML-related error? Ensure that you copied/pasted the code as-is in Step #3.Still have questions? Reach out to our Customer Support team here!

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Winnie Nguyen
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Our favorite Native Zoom hack

Our favorite Native Zoom hack to ensure your call is always recorded as expected is this: Check to see if the “Recording” icon is enabled in the top left corner when you join a meeting room.If it isn't, manually enable “Record to Cloud,” and if there's an associated calendar event, we'll import it. If there isn’t an associated calendar event, at least the call will be in your Zoom account in the ‘Recordings’ section. You can then manually upload the call once it’s over!

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Winnie Nguyen
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Gong for Salesforce

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

301
Molly Kipnis
K
Kristen PaitCommunity Newbie
asked in CONFIGURING GONG
How are tasks owners determined?

Coming from GONG to Salesforce, how are conversation owners determined and how are task owners determined as they don’t align and I would like to edit.

261
Molly Kipnis
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Report Gong Calls in Salesforce

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

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Molly Kipnis
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Seeing different stats on your Gong Usage and Coaching Metrics pages?

You might notice that the data on the ‘Stats page > Gong Usage’ tab is a bit different from the data you see on the ‘Coaching Metrics’ page. That’s because the Coaching Metrics page includes data for a manager and their direct team, while the Gong Usage tab includes data across all teams.  So, for example, manager A may see seven “Calls with comments” in Gong Usage, but only five “Calls with comments” in Coaching Metrics. That’s because the manager commented on seven calls, five of which are for calls owned by users on their team, and two of which are owned by users outside their team.

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Winnie Nguyen
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Make a call’s Interaction Stats associate with your account

If you’re properly listed as the call owner, but Interaction Stats still don’t appear for the call, double check to see whether the speaker talk track shows your name exactly as it’s listed in Gong.If the speaker track is even slightly different, we won’t be able to associate the Interaction Stats with your account. Correct it by ensuring that your display name within the web conferencing system you use on the call is the same as your Gong name.

171
Molly Kipnis
Glenn Fernandez
Glenn FernandezNew Participant
posted in SUPPORT TIP OF THE WEEK
How to change the call owner

If your call shows the incorrect call owner, you can now manually change the owner within the UI. Simply navigate to any Call page and select the edit icon next to the owner’s name. Now enter the new owner’s name. The Interaction Stats for the call will now associate with the new owner.    Learn more about this process here.

1301
Nisha Baxi
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