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When using the calls API to retrieve the records, I received an error code 400 with the error stating ‘cursor has expired’. This happens sometimes and sometimes it doesn’t. What are the possibilities that cause the cursor to expire? Does it have a time limit? 

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

We recently switched to HubSpot a couple of weeks ago and noticed there’s no option in the Gong UI to push historical call details (like Call Brief, Key Points, and Next Steps) into our CRM.Has anyone ran across a scenario where they wanted that data and how did you go about getting that information added to Hubspot to actually be useful?Here’s what we’re looking for:Pulling historical highlights (Call Brief, Key Points, Next Steps) into HubSpot and mapping them to the right contacts, companies, or deals.

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

Hello Gong!We’d like to develop an integration with Gong that would allow us to fact check transcripts against our product documentation library via our product, LemonadeLXP.  For this, we’d need to be notified that a new transcript is available after the call concludes. Is there a webhook available so that we can subscribe to call events? Polling, conversely, would seem ‘expensive’. In the end, we want something similar to what the Slack integration does; save that rather for posting to Slack as the call concludes, we want it on our web hooks so that we can process.  They don’t poll, do they? Thank you!Alex

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

I feel like I must be missing something… I’m an admin and want to see data/stats (on the Insights > Team page and elsewhere) for my entire organization - not by team, not having to select individual teams or users, I just want an option to see EVERYONE. Or at least to have a quick “select all” option so I don’t have to click team-by-team, one-by-one to add everyone. Am I missing something? We’re integrated with SF for most users, so the manager attribute is coming from there, but others are manually added (i.e. those without an SF account). I would think I could select our CEO’s team and that would include all cascading members below, but it doesn’t. I just want an easy way to look at everything at once. Ideas?

My deal boards are working but the totals for the opportunity stages are showing all zeros with the exception of the total.   Any suggestions as to how I can get the totals to appear?   Screenshot attached.   Thanks, Joe

Hi all,I’m curious how others are leveraging Gong Engage to manage SDR/BDR/AE cold calling efforts.  Of course I’ve added some Call steps to flows that include LinkedIn and email steps, but I would like to be able to segment out prospects for specific cold calling efforts before adding them to email-based flows.Any thoughts/suggestions?Thanks!Patrick

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel.  In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!  

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

Has anyone tried using Gong to source customer case studies? If so, I’d love to hear what trackers/filters you set up to find these.

I’ve set my Gong personal flow in Engage to ‘visible’ which indicates other members should be able to use it.However, I don’t see how I could go about adding a contact to someone else’s flow so not sure how they could use my flow? Currently my company has blocked me from adding to the ‘company flows’

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help. 

Hi! I'm new to Gong and I'm trying to use python and the API to retrieve our available data.I managed to get basic information on the calls iterating through https://api.gong.io/v2/calls, using the request package. Now I want to get all of the call's transcripts and details and I can't seem to manage.This is what I've tried:url = 'https://api.gong.io/v2/calls/transcript?callIds=<CALL_ID>'requests.get(url, auth=(<ACCESS_KEY>, <GONG_SECRET_KEY>)).json()this throws this error:{'requestId': <REQUEST_ID>, 'errors': ['Bad request']}Could you help me figure out what I'm doing wrong?Thank you!

Good morning, all.  I’m relatively new to gong, and our company is heavy on email marketing, especially in the early stages. I wanted to see if anyone could help me understand where to find insights into our emails based on subject line, length of email, keywords, etc., so we can create reporting around what is working and what isn’t.  Thank you for your help. 

How long does it take for data to populate once you’ve added trackers to an initiatives board?

There are around 7533 calls which we need to download, with api data for only 100 calls is getting extracted. Could you please help me with this.

Our Customer Success Team is going to begin offering limited virtual “office hours”. We’re going to be recording these via gong and tracking the conversation topics that arise on the calls. Does anyone know how I can pull a (hopefully) weekly report to track conversation topics or trackers for a specific meeting name and team? (ie all conversation topics discussed in the “Office Hours” event type over the span ofa week, hosted by Rep 1, 2, or 3)

Does Gong have a Desktop app for the computer or just a mobile app at the moment?

I am, trying to get the call summary from the  /v2/calls/ai-content)End point.  Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error.  Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], ,  "contentSelector": {    "brief": true,    "outline": true,    "highlights": true,    "callOutcome": true  } },}MethodPOST

So excited to see the Chrome Extension working in SFDC! Can you tell me if there are plans for the Flow button to work on the Campaign object? We really need to be able to add Leads and Contacts from Campaigns to a Flow. If you have any other suggestions or work around, we are all ears.We’re excited about this direction!

Hello,  I created a folder in our library that is going to have all of our cold calls that led to demos, but we have hundreds. I know that when going into each recording I can add that one call to a folder, but is there a way to mass move calls into folders? Maybe doing it from a saved filter?

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.